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Refund of US$456 (in Warranty, ~A$714) or US$200 (Out of Warranty) for Eligible Pixel 7a with Swollen Battery Issue @ Google

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Refund of US$456 (in Warranty, ~A$714) or US$200 (Out of Warranty) for Eligible Pixel 7a with Swollen Battery Issue @ Google
Go to Deal
smudger on 26/04/2025 - 19:39 support.google.com (7684 clicks)
Last edited 19/05/2025 - 13:49 by 2 other users

Originally linked from

https://www.androidpolice.com/google-will-replace-pixel-7a-s…

Although I have not had any battery issues yet. Have adaptive charging on and charge wirelessly overnight entered my IMEI and was eligible.
Went through the process and was approved and will receive $714AUD payment from Google through Payoneer.

If you have a Pixel 7a its worthwhile to go through the process in case you have future battery issues

Timeline below for my claim

25th April - Submit claim to Google
26th April - Create Payoneer account
17th May - Payoneer email to say funds coming from Google
19th May - Funds received in my account

Total time was 16 business days which is within the timeframe google stated

Was $710 so $4 less than originally waht google said (exchange rates perhaps)

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Comments

    • smudger on 26/04/2025 - 19:52
      +57

      LOL. Not sure why you think existing owners of a product getting reimbursed almost the full cost of a product 2 years after purchase is a bad deal.

    • Nekad on 26/04/2025 - 21:29
      +2

      It's not too late to delete this

      • marshmall0w2 on 26/04/2025 - 21:46
        -3

        Oh yeah haha my bad.

  • pennypincher98 on 26/04/2025 - 19:45
    +2

    Good way to buy something else to get rid of the live bomb in your pocket.

    The Pixel 7 series in general was a miss, but happy with the 8 Pro (worth noting I got it 75% off, not worth original price).

    • Froot Loops on 26/04/2025 - 19:48
      +5

      Pro 7 is decent. Just 7a with issue

      • pennypincher98 on 26/04/2025 - 19:51

        There was certainly a multitude of 7 Pros coming back for repair that would say otherwise lol, maybe you got a lucky batch or they an unlucky.

        e.g. with Pixel 2XL I didn't get any of the common issues people were complaining about

      • Alzori on 26/04/2025 - 20:54

        Also interested in 7 Pro issues - mine has been fine for the years that I've had it (aside from the March update that had weird video brightness issues, but that seems to be fixed with the April update now)

        • adrianyep on 26/04/2025 - 21:36

          My Pixel 7 Pro battery swelled and popped the screen up a few weeks ago 😔

          • Tm15 on 26/04/2025 - 22:00

            @adrianyep: Same thing happened to me (and the pixel 3a I had)

            Google replaced the 7pro with another one, I think was just in warranty

          • maimai on 26/04/2025 - 23:30
            +2

            @adrianyep: From what I remember Google is pretty generous with replacing phones that have swollen batteries even outside warranty so you could give it a shot.

          • kiitos on 28/04/2025 - 13:03

            @adrianyep: Yikes! Is that a known issue?

        • pw2002au on 26/04/2025 - 21:54

          Having issues just on the 2 year mark (thankfully Google covering warranty) with the pixel 7 pro phone randomly turning off in pocket … known issue that has only just appeared - no broken glass etc.

        • Waygood_deals on 26/04/2025 - 22:00

          My 7 pro motherboard fried a couple of months outside of warranty.

    • Fuzor on 26/04/2025 - 19:55
      +1

      Hahaha good old Google. They also made a Tensor chip that was so weak it didnt have the processing power to run the face unlock AI on the Pixel 6 series. Something literally every phone in that price bracket could do years before.

      • Trishool on 26/04/2025 - 23:33

        They also made a Tensor chip.

        Yeah but it was more just a bastardised Samsung Exynos chip. Apparently the Pixel 10 Pro releasing this year will have a true Google SoC - let's see how that goes. I'm betting it's not going to be a challenger to the Apple or SD Elite chips.

    • topherboi on 27/04/2025 - 09:50
      +3

      My P7 has been rock solid since day one, and I'll hold onto it until P10 or the next major upgrade.

    • BinnyC on 27/04/2025 - 10:34
      +1

      My pixel 7 has no issues yet, it's quiet a decent phone.

    • Undercut 2241 on 14/05/2025 - 19:42

      care to share how you managed to get the 8 pro 75% off?

      • pennypincher98 on 14/05/2025 - 20:14
        +1

        Not intended for the general public, GRT (Retail Training) for Google but could sign up with my personal email - just needed a referrer/sales rep.

        Limited giveaways, but wonder if I could still access it

  • lachlantula on 26/04/2025 - 19:46
    +1

    i know theyre not the only company to have hardware issues, but why does it seem like google in particular are so bad at making phones?

    • mattyman on 27/04/2025 - 11:59
      -1

      Samsung Note 7 literally got recalled twice and then discontinued for exploding batteries…

    • Ryballs on 27/04/2025 - 13:54

      Yeah my Pixel 9 screen died after just 6 months. It was my second pixel to have faulty screen. Insisted on replacement under warranty and sold it. Never buying a Pixel again.

      • Chewie on 01/05/2025 - 13:27
        +1

        Who did you get it from originally and did they actually replace it? My Pixel 9 pro is starting to have some sort of bright line on the screen at the top, and I'm worried it's going to shit itself soon. Bought it from JB HiFi.

        • Ryballs on 01/05/2025 - 14:11

          Yep mine was exactly the same, it'll shit itself soon. Got it from Vodafone but coz their policy seemed to focus on repair, went direct to Google and insisted on replacement. Even got them to agree to send the replacement before receiving the faulty unit back. Let me know if you need screenshots or anything. Good luck!

          • softkun123 on 03/05/2025 - 23:29

            @Ryballs: how did you got google to agree to send the replacement before receiving the faulty one?

            • Ryballs on 03/05/2025 - 23:37
              +1

              @softkun123: I told them I can't send the phone before receiving the replacement as I need it for work.

          • softkun123 on 04/05/2025 - 00:21

            @Ryballs: I tried hard to send the replacement before faulty unit …. but google guy kept on saying the replacement process would be you sending your device back to us first.

            It might be whom you speak with.

            Is it possible to share screenshots of chat?

  • EternalFrost on 26/04/2025 - 19:47
    +1

    why is this tagged "Pets"?

    • smudger on 26/04/2025 - 19:51

      Fixed up the tag

  • Ellene on 26/04/2025 - 19:50
    +40

    $714AUD

    The poor Aussie Dollar finally works out for us.

    • smudger on 26/04/2025 - 20:01
      +49

      Existing eligible owners receiving almost the full cost of the phone back even if they have not had any battery issues.

      2 year ago i paid $729 for the phone and received a bonus $150 JB gift card
      I am now getting a $714 payment from google and get to keep the phone.

      Seems decent to me

        • belongsinforums on 26/04/2025 - 21:51
          -1

          n

        • justtoreply on 26/04/2025 - 21:57
          +19

          This one post saved me $714. You've saved me nothing with any of your posts.

        • Nillionaire on 27/04/2025 - 10:58
          +1

          cool opinion bro, thank god the community doesn't agree with you purists

      • Suricate on 27/04/2025 - 11:38

        That's a bargain

  • Darkii on 26/04/2025 - 19:56
    +11

    Thanks for spreading awareness

  • MissMurd3r on 26/04/2025 - 20:05

    Heh. I'm not eligible as I had my phone replaced last week due to issues.

  • Xnnerual on 26/04/2025 - 20:06
    +1

    Holy crap thank you! Our spare phone (that we have used like twice so idk if there's issues) is a 7a so this is an awesome little win!!

  • dan76n on 26/04/2025 - 20:07
    +4

    Just did mine and it says “ Our records indicate your device is not impacted by a known battery issue.”
    I guess that’s a good thing.

    • smudger on 26/04/2025 - 21:00
      +4

      Out of curiosity did you try both IMEI numbers? Being a dual SIM phone

      • Sye on 26/04/2025 - 22:04
        +1

        Did you try your other IMEI number for a second refund? Maybe wait until you get the first refund in your bank.

  • serpserpserp on 26/04/2025 - 20:12

    Man where is my reimbursement for the Pixel 6 Pro?

    • DuckWearingTopHat on 26/04/2025 - 20:27

      My pixel 6 blew up like a balloon and all I got was a replacement pixel 6 (was out of warranty so I'll take it) but hey totally would've taken a near full refund.

      • JakDac on 26/04/2025 - 21:51

        Got one too how did you claim ?

        • dunnyboy on 26/04/2025 - 22:35

          Same thing happened to me. Went on the support chat, they asked for some pictures, then they sent a new one. Must have plenty of stock lying around that they're just happy to flog off.

  • stylishly5544 on 26/04/2025 - 20:17
    +5

    Thanks OP,
    My 7a is just under 2 years old and battery has started to swell in the last 2 weeks, was going to contact support but this is way better than getting a refurbished phone.

  • Liger Zero on 26/04/2025 - 20:22
    +2

    Is proof of purchase required?

    • smudger on 26/04/2025 - 20:40
      +2

      No, they just checked it against my google account presumably

    • smartProverble on 27/04/2025 - 08:58
      -1

      This is modern ozbargain.

      The word bargain has lost its meaning. I've also seen it being used to promote free movies

      • Nillionaire on 27/04/2025 - 10:57

        This is a bargain. And that's a bargain too. womp womp we will continue to upvote posts deemed a bargain by the community and not by the pedantic purity minority.

    • Suricate on 27/04/2025 - 10:17

      It's a bargain
      We get the money back by surprise
      Possibly with a profit

    • smalltime0 on 27/04/2025 - 17:22
      +1

      While I sort of agree with you, the vast majority don't even check the forum recap underneath the email.
      aka They won't see it

  • JAY13 on 26/04/2025 - 20:33
    +1

    Did you actually send your device for replacement battery or they just checked the IMEI and gave you refund

    • smudger on 26/04/2025 - 20:40
      +7

      No, my device is still working you don't have to return it

  • AAN on 26/04/2025 - 20:34
    +3

    is it worth buying cheap 7a from market place to get this ?

    • Nalar on 26/04/2025 - 20:46
      -2

      Thats my thought, most people could be talked into giving you the IMEI of the phone to "check it"

      • infinity03 on 26/04/2025 - 21:15

        Needs to be linked to your google account, but not certain.

    • kypermaster on 11/05/2025 - 01:35

      Hey man did it work with multiple phones?

  • BigBucko on 26/04/2025 - 20:45
    -5

    Surely the 8A at $650 that comes on special now and then is a better deal. Or am i missing something? I grabbed one and hasn't missed a beat and ticks all the boxes I need for a basic daily phone.

    • maimai on 26/04/2025 - 20:50
      +4

      Not sure if you read the post but it's almost a full refund for battery issues relating to the 7a, not a deal for the 7a

      • BigBucko on 26/04/2025 - 22:26

        Oh, my bad. Quick look and read it wrong. Good deal if had issues then.

  • Nickelback on 26/04/2025 - 20:47
    -4

    My wife's Pixel 7 has to be one of the worst Google phones. We've been through the OG Nexus devices and Pixel 3. Pixel 7 though has had issues with mic, battery life and worst of all the picture quality is horrendous. I know this deal is for 7a.

  • ArrayK1 on 26/04/2025 - 20:53
    -2

    Do they offer google store credit for AU?

    if so how much?

    • smudger on 26/04/2025 - 21:05

      From the android police article

      "If your Pixel 7a is in warranty but mail-in and walk-in repair options are not available in your region, you can claim a one-time payment of $456. Google explicitly notes that this option is not available in the US and India"

      This is USD which is what I got from them so presumably there are no mail-in / walk-in options in australia so you get the payment straight to your bank account

  • Quarter Pounder on 26/04/2025 - 20:55

    my pixel 7 pro is having battery issues, nothing for that?

  • tlai on 26/04/2025 - 20:56

    I've had a 7a with battery swelling.

    What did you have to do with the existing phone?

    • smudger on 26/04/2025 - 21:06
      +1

      Can either keep it or dispose of it yourself

    • OZB Al on 27/04/2025 - 08:12

      I bought a battery off eBay and replaced it myself. Easier than I expected.

  • acersaurus on 26/04/2025 - 20:59

    Nice one, my 7a is not eligible but it was worth it to try. Particularly as I got the phone for $474 brand new.

  • Hoolio on 26/04/2025 - 21:00

    If your phone is eligible do you have to return the phone for the cash payout?

    • smudger on 26/04/2025 - 21:06

      No you keep it or dispose of it yourself

  • infinity03 on 26/04/2025 - 21:14
    +3

    Just completed the form. Suggests up to 3 weeks to respond. How long did it take for you?

    • smudger on 26/04/2025 - 21:19
      +2

      1 day, received approval email and link to Payoneer to create account to process the payment to my bank.
      Says it will take 10 to 18 days to receive the payment, hopefully will not take that long

  • chan1 on 26/04/2025 - 21:23
    +3

    I had the same issue and was not aware of this scheme. I reported it on April 9th, and I received the refund deposited to my bank account on the 22nd.

    My refund was $759.

  • Suzique on 26/04/2025 - 21:31
    +3

    Thanks so much for sharing….looks like my phone qualifies, well they said my case will be reviewed within 3 weeks, but they mentioned the dollar amount.

    • pippohippo on 05/07/2025 - 11:52

      I just found out about this. Got the dollar amount shown but 3 weeks to review. Lodged 2 days ago

  • bcYield on 26/04/2025 - 21:41

    Only for 7a?

  • BrodensNephew on 26/04/2025 - 21:47
    +8

    Amazing.

    Also screw the negs, if something saves me money or puts money in my pocket, its a deal.

  • justtoreply on 26/04/2025 - 21:55
    +7

    Thanks. I wouldn't have known about this if you didn't post it.

    For some reason it couldn't detect the email account associated with this phone. Not sure if that's why it said I had to wait 3 weeks for an agent?

  • Perrino on 26/04/2025 - 21:56
    +2

    Wow, and I got my 7a through the commercial pricing too. This is a major deal

    With how they handled this Im definitely going to go with another pixel. A lot of other companies with muck you around with a battery replacement program

  • Krodsorin on 26/04/2025 - 21:58
    +1

    Big ups for this one, big help for a lot of people who otherwise wouldn't have known, thanks

  • mungicide on 26/04/2025 - 22:36
    +2

    So you can buy 7a at Amazon for $519 and get appeasement for $714?

    • evasive on 26/04/2025 - 22:43

      These would be sold by third parties right?

    • Jaduqimon on 26/04/2025 - 22:50
      +1

      U risk the one u get might not be on the list of eligible

      • kypermaster on 26/04/2025 - 23:09

        How to check if it's on the list?

        • Jaduqimon on 26/04/2025 - 23:11
          -2

          by entering the IMEI

      • acersaurus on 27/04/2025 - 16:00

        Yes exactly, my one isn't eligible. Who knows if they are even still selling the problem ones.

    • mister_snrub on 15/05/2025 - 17:10

      I did exactly this. After seeing this deal I bought one from Amazon for $542. After receiving, I checked the IMEI and huzzah it was a winner! Have received a $709 payment from Google. A profit of $167 and a bonus Pixel 7a!
      Thanks OP!

      • Suricate on 15/05/2025 - 18:52
        +2

        How long did it take for the money to appear in your bank account? It seems you are the only one who got paid here.

    • kypermaster on 02/06/2025 - 14:32

      What's the max you did? DM me

  • RichardF89 on 26/04/2025 - 22:42
    +2

    I have a 7 wish Google has similar thing for 7

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