What would you do? When you find it cheaper elsewhere?

LFabMan on 11/01/2013 - 10:10

Hi everybody!

Well bought myself a Logitech Z906 surround sound system for the living room yesterday from JB Hi-Fi, original price of $529 (rip off). I was out shopping wife and she wanted to buy it then and there, I insisted on a look on the web but in the 5 minutes I had I saw it for $399. JB priced matched (had to check with boss apparently) so I was happy and walked out with it.

Set it up last night, tested it and its all good. Happy as that rather happy Larry fellow. But then I couldn't help it and I searched online to see prices.

Typical price by MSY is $324! Dell had a special last night for it $303 including delivery! SHOCK HORROR.

What would you realistically do? Consider that it's open and set up, not wall mounted yet, just placed around living room.

Do I take it back to JB, get a refund, drive to MSY and buy it to saving a whopping $75? Do I accept it and try not to think about it every time I listen to the sound pumping out?

General Discussion

Related Stores

JB Hi-Fi
JB Hi-Fi

Comments

  • pax on 11/01/2013 - 10:16
    +14

    In my mind, you opened the box, you keep it.

    Lesson learned that if the wife gets you to buy it then and there, search online before opening.

    Your wife sounded set on what she wanted and thinking about it, you actually saved $130.

    • retiredfeline on 11/01/2013 - 10:22
      +1

      Yeah, consider that you learnt two things. 1. Search before you buy. Saved you $130. 2. Search deeper before you stop. Could have saved you $75 more (minus petrol and queueing time).

      • FabMan on 11/01/2013 - 10:33
        -1

        It was my thought that it was a life lesson to learn, however, I wanted the opinions of others as I'm not sure what other people do when facing this.

        Plus I could have saved $96 if I ordered from Dell last night. At $399 its a fair price.

        But as consumers/customers isn't it our right to tell a store their prices are far too high, its disgusting and so on. Its marked price is $529, he initially offered to drop it to $464 but if MSY can sell it at a profit for $324 and they don't have JB's buying power, aren't we getting ripped off? I know the price was reduced to $399, but still.

        Don't some stores (not JB) have a policy of find it cheaper in X days and we will return the difference?

        • retiredfeline on 11/01/2013 - 10:37
          -1

          In your place, in my fantasy I would go back to JB and give them a good telling off and try to get $75 off. In real life I'm too cowardly to do that. But thanks for the heads up. I shall treat JB with (even more) suspicion now.

        • FabMan on 11/01/2013 - 10:57

          I am comfortable giving a member of staff or a manager a piece of my mind if they have or try to rip me off. $399 is a reasonable price, it's not a rip off.

          $75 is a quite a bit of money, could easily pay for a slap up meal. Or a grocery shopping trip. A few new Blu-Ray's/CD's.

        • pax on 11/01/2013 - 11:04

          With regards to your last point, stores that have this policy usually specify that the product is in re-sell-able condition.

          If you feel you can re-package the speakers as you received them, and you see JB has that policy, go for it with my moral blessing (not that you need it).

          Heck that even goes for it in your current circumstance.

        • timps on 12/01/2013 - 16:17
          +18

          You bought it.
          You negotiated a price and they accepted it.
          Who or what is "ripping you off" here.

          JB aren't required to match the cheapest price anyone in the world can offer.

          This is ridiculously self entitled.
          You have no legal right to a refund, and you sound really petty.
          You got them to price match an online offer at a price that YOU ASKED FOR.

          Accept it and move on with your life.

        • Marrk on 12/01/2013 - 17:07
          +2

          Agreed, the OP negotiated and accepted a price with the employee. Treat it as a lesson and do more online research next time.

        • Marrk on 12/01/2013 - 17:16
          +5

          "But as consumers/customers isn't it our right to tell a store their prices are far too high, its disgusting and so on."

          I don't really agree with this quote. We often have customers complaining about us not price matching where I work. How is it our fault if another store is able to source stock significantly cheaper? Are we supposed to price match and sell at a loss?

          Not defending JB, as their markup probably was really high. Just don't agree with the quote in general.

        • Ughhh on 12/01/2013 - 21:55

          But as consumers/customers isn't it our right to tell a store their prices are far too high, its disgusting and so on

          Hmm I guess you have the 'right' to say that, and retailers also have the right to sell at what price they like. If they aren't making enough sales, thats their problem.
          I dont think big retailers really care on what you think about the prices, there's always people who dont mind paying that price.

          edit.

          Don't some stores (not JB) have a policy of find it cheaper in X days and we will return the difference?

          The Good Guys do, though they wont match online stores/deals- thats including Dick Smith. If it is instore, be prepared to take photos of price instore as proof.

        • Tnetennba on 13/01/2013 - 01:17

          At the end of the day, most of the staff there don't set the prices and they just follow pricing policies and guidelines set out by corporate. I hate it when I see people complain basically anywhere when the issue they are complaining about is totally out of the person copping the flak's control.

        • [Deactivated] on 13/01/2013 - 13:14
          +3

          Agree with all these comments, you asked for a price and they provided. In my eyes they have done nothing but cater to your specific request.

          Take it as a lesson learned. It's nobody's fault but your own for paying the price you did. A retail staff member doesn't deserve an ear-full because you made the choice to buy there and then.

        • FabMan on 15/01/2013 - 16:51

          I don't appreciate being insulted timps for asking about a moral and financial situation.

          Please read all my posts again, find where I said JB IS ripping me off. "… aren't we getting ripped off?" is question asking if big companies are ripping us off if they are charging $529 for a product that a smaller company 10 minutes drive away can sell it for almost 40% less, who though do not have the overheads, but no where near their buying power.

          I clearly stated in the post you responded too "At $399 its a fair price." -Edit- Also you can see in a reply to my own post I write "$399 is a reasonable price, it's not a rip off."

          I never said JB ripped me off, I was asking what people thought of the situation. The initial price of $524, I feel is a rip off though as without any strong negotiating they dropped it to $464.

          I did accept it and move on, before reading your conceited post.

        • Ramrunner on 17/01/2013 - 14:03
          +1

          I'm afraid that's the way retail works FabMan - we all need to make a dollar. I just checked my distributor pricing for those speakers. My BUY price is a dead honest GST inc price (not even delivered to my office) of $395.45.

          How the hell MSY can do it for that price is anyone's guess. Trying to clear stock or maybe got hold of some liquidated stock? Who knows?

          $399 is an excellent price. I'd be happy to BUY them for that as going to pick them up from the distributor or freighting them will absolutely cost me more than $4.

          There's always a cheaper deal somewhere on earth. I don't think you're always going to find it :)

        • FabMan on 18/01/2013 - 12:00

          Thanks for this insight, so margins are slim…

          As a quick 'I don't know any facts' kind of suggetstion, you may want to look at a new distributor, as MSY are not the only company selling at below $399.

        • Ramrunner on 18/01/2013 - 12:52
          +1

          Agreed - but I have three distributors for Logitech in Australia, 2 national and one WA only.

          $395.45 is the CHEAPEST. The others are $438.90 and $448.38.

          I don't have Ingram Micro any more (just far too hard to deal with), so I don't know their price to be honest, but they were usually on par with this kind of stuff.

          So, in truth, APART from grey importing, I wouldn't have a clue where to get them through the official channels in Australia for better pricing.

          Grey importing is huge business now, but I simply cannot take the risks with support and warranty myself. We're not a big enough to be shipping internationally every time something breaks within warranty.

          But hey, that's just us. Let the big boys take care of the cost cutting - we're more labour and service oriented anyway.

          I will take your suggestion and keep my eyes open though, so thanks.

  • warrentwo on 11/01/2013 - 11:09

    Are you kidding !!! GO BACK !!!
    I would without giving it a second thought (i dont know how skilled a negotiator you are)..
    Thats a BIG saving… you just have to be polite but firm ! Go on the net and view JB,s return policy…

    If you win then every time you turn it on it will sound extra sweet !

    • spal on 11/01/2013 - 11:22

      I agree take it back. But first look up the returns policy and make reasons for your return. Most large stores accept change of mind within few days.

      • FabMan on 11/01/2013 - 11:35
        +4

        Probably be a good idea if I check if MSY have stock left, could be an embarrassing return trip to JB.

  • [Deactivated] on 11/01/2013 - 11:56
    +10

    When you were out shopping did your wife by any chance purchase a whip? I don't think you will be able to return it i was just reading JB's return policy. If it was unopened and unused you would have a chance. If you could put it back in the box and if there wasn't a seal it's worth a shot.

    Whenever i make a retail purchase i never come home and look it up online because you will almost always find it cheaper.

    • FabMan on 11/01/2013 - 12:14

      Mmmm, whips…

      There is no seal in terms of an official tag but there was tape keeping lids down, which is now cut down the middle.

      I know there is a way to return it, in say a lying form… It doesn't include HDMI input and I could say that it is useless to me unless it has HMDI… however I don't feel comfortable doing that.

      • warrentwo on 11/01/2013 - 12:20

        HDMI good thinking … go for it !

        • warrentwo on 11/01/2013 - 12:26

          PS .. i am not a fan of JB.
          went to JB to purchase product advertised in newspaper, nill stock , they took my phone number as stock was comming in. I phoned up using different name and phone . Same story… they never got back to me.
          Went into jb 7days later and stock on shelf but $80 dearer. Was told not the same product.
          It was as i still had advert. Told them i would never go back!!!

        • [Deactivated] on 11/01/2013 - 12:40
          -6

          Go for it!

          Price you paid - $399
          Price Match - $324
          Savings = $75

          JB's Sell it to you for $324
          Pay their supplier $150
          = $174 profit for JB.

          Well maybe i'm exaggerating a little i have no idea what they pay for it, but they are still making a killing i'm sure of that. So if you have to return it in "lying form" go for it because they are always lying and ripping us off anyways.

        • m0nkeycheese on 12/01/2013 - 22:52
          +3

          You forgot to minus

          • Rent
          • Employee wages

          You will be surprised how little margin is in electronic goods. I used to work in the industry and I can tell you there isn't a great deal.

        • berger on 13/01/2013 - 00:26
          +3

          Escimojoe, there is no where near that margin in consumer electrical goods. If there was I would quit my job and start up an electrical store.

        • [Deactivated] on 13/01/2013 - 11:54
          -1

          JB Ticket price - $520
          Price he paid - $399
          Cheapest Price from Dell - $303

          I don't think Dell is losing money at $303 and that's already $217 cheaper… Maybe i'm wrong and Dell isn't in the money making business anymore.

        • pmupsinep on 13/01/2013 - 18:34

          Escimojoe, there is no where near that margin in consumer electrical goods. If there was I would quit my job and start up an electrical store.

          Your tiny electrical store wouldn't have anywhere near the buying power of an existing national corporation with over 150 stores.

        • m0nkeycheese on 13/01/2013 - 20:47
          +4

          I can go even further than that and tell you JB is part of the Narta buying group. Check this link to see participating retailers (there are many) http://www.narta.com.au/

          Now I worked for one of those retailers and had access to how much they pay etc. Even with that massive buying power there is still small margin in electronic goods. You people that think they are making massive margin out of one product are crazy. It's a numbers game. They make a small margin out of many sales. That's how they make money.

          Those items on the front page of many catalogues are usually loss leaders. They are either loosing money selling it or making such a tiny margin it's not worth mentioning, they are designed to get you into the store and hopefully buy accessories or something better.

          That's how their retail strategy works..

      • Smigit on 13/01/2013 - 21:20

        That would be a pretty petty argument anyway given you should have just read the box beforehand to see what was included. If you were mislead, that'd be one thing, not reading the box shouldn't be their issue but.

    • endotherm on 11/01/2013 - 14:16

      https://itunes.apple.com/us/app/pocket-whip/id319927587?mt=8 (as seen on Big Bang Theory).

    • meong on 13/01/2013 - 11:14

      i thought the law allows you to return it if you're not happy anyway? let's say that you can claim that the speakers don't live up to your expectation as sound clipping issues when used with an amplifier etc then you're not happy with it and want to get a full refund. It may be unethical but legal.

      I once bought a chair from OW but one of the back tilt adjustment knob broke when I was trying to adjust it. I immediately returned it and said that I was not happy with the quality as I expect the knob shouldn't break when someone try to adjust it to maximum straight position and asked for a refund. I didn't even provide the box and I left the chair base still assembled (the chair was taken off the base when I was inspecting the broken knob).

      • endotherm on 13/01/2013 - 15:42
        -1

        Under common law, there is the tenet caveat emptor, Latin for "let the buyer beware." The basic premise that the buyer buys at his own risk and therefore should examine and test a product himself for obvious defects and imperfections and for suitability. I'm pretty sure there isn't any law that guarantees you can return something if you change your mind or are "unhappy" with it. A lot of the major retailers allow you to do this, but they are not obliged to do so. Of course you are able to if there are defects or not fit for purpose etc. http://www.accc.gov.au/content/item.phtml?itemId=963175&node…

        • meong on 13/01/2013 - 19:15

          how is the common law being used with the link you provided? honest question, no trolling intention here.

          but on the link you provided, there are a lot of ambiguous points that define your rights. such as 'acceptable quality'.

          I mean, in my case with the office chair, it was clear that it broke on 1st day. but what about speakers? i once bought a set of earphones on sale at COTD which turned out to be crap. it wasn't really a sale, it was just a cheap quality set of earphones. i couldn't be bothered to return it because of the postage (buyer is responsible in the cost of returning it to the store). however, had I bought it of a physical store, I wouldn't mind driving all the way to return it.

          i once returned a ceramic heater (with LCD display thermostat) to Good Guys because they were just as good as my old halogen heater (1/3 of the price of the ceramic heater). i said to them that it didn't heat my room enough and i checked using an external thermometer for the room temperature. they wanted to reject my claim saying that it was meant to be for a small room, then I asked "where in the manual or package did it say it was meant to be for a small room and what was the size of a small room anyway?"

          They couldn't answer it and refunded me in full instead.

          so with speakers, do we have to go in details in telling them that "i'm using this cable with an amplifier with bla bla watt, and xxx impedance (think of any technical specs for audio equipments)…"?

        • endotherm on 13/01/2013 - 22:25
          +4

          In law, common law applies unless modified by statute law passed by Parliament. Murder for example is a common law offence, Parliament didn't have to pass a law saying killing someone is an offence, punishable by xxx penalty units, because it was already handled by a long standing and adequate law. It might have been modified in statute by including penalties and periods of imprisonment, repealing the common law penalty of hanging someone from a tree in the town square.

          In consumer law, buyer beware applies, and it is then modified by laws being passed to give consumers additional protections (empowering ACCC, trade practices etc).

          The link takes you to the ACCC guide, I wouldn't say it is ambiguous, but it's open to interpretation. That seems to be the thing that frightens some people, that they don't give you an exact time and leave it up to others to determine what's reasonable. Say I bought a cheap DimSung CD player for $29 from a $2 store. How long would you say is reasonable for it to last? 18 months? 2 years? If you had kids and threw it in the campervan and was full of dings and scratches, and took it back after 2 years with Vegemite all over it and a piece of toast stuck in it, then I don't think anyone would expect it is reasonable for that unit to survive 2 years with that type of abuse, and that it was built cheap to start with and not intended to last forever. On the other hand if I bought a high end, gold plated audiophile quality Bose, Bang & Olufsen CD player at $4,995, and took good care of it, I'd expect it to work for a very long time and wouldn't have a problem expecting 5 years out of it, maybe 10. The idea is to combat the it's in warranty today, but not tomorrow situation. Consumers think that sucks, having a 12 month warranty and having the thing die 2 weeks out of warranty. That's why the new laws were introduced, and the "grey area" introduced. Sometimes it's obvious when the black and white area is, to both consumer and seller (e.g. 1 week after you buy it), the grey area is often accepted by both (after 13 months when the previous warranty was only 12 months). Where you have trouble is when the buyer thinks it's reasonable time, but the vendor doesn't. No big deal if you can't come to an agreement, this is when you refer the case to the ACCC to pursue the case on your behalf based on the circumstances.

          Note that there are 9 criteria listed by ACCC:

          Consumer guarantees for goods

          Acceptable quality
          Fit for a particular purpose
          Match description
          Match sample or demonstration model
          Express warranties
          Repairs and spare parts
          Title to goods
          Undisturbed possession of goods
          No undisclosed securities on goods

          With your chair, it clearly wasn't of acceptable quality and I'd be surprised if they made a fuss at all about exchanging it for you.

          The earphones are a bit hard. Just because it was mail order vs. physical store doesn't affect your rights, but practicalities could affect your decision to pursue it. Being "crap" is a bit hard to define — did they work left and right? Did they reproduce sound at all? That's probably all they are represented to do, and what you'd expect a "$2" pair of earphones to do. Unless they made out the things were capable of reproducing magnificent dynamic range and sounded as sweet as honey, I doubt you'd have an argument, and it comes back to buyer beware. You should have determined they were suitable and not crap prior to buying them, no-one held a gun to your head to buy them.

          With the heater, it was probably more to do with good will than any breach of the provisions. If they had made the claim that it was "just as good as your old halogen heater" or "yes, this will heat your 10mx10m room" and it turned out it didn't, then that would be it didn't match the description. But if you had bought it because you believed it was "just as good as my old halogen heater" then you'd have a problem satisfying any of the criteria — it is built well enough, it works as a heater (just not what you expected), etc. Just because the buyer makes a mistake buying something doesn't automatically give them a right to demand the seller takes it back. Despite this many places do it just out of good will. Otherwise I can't imagine the number of people buying something to try it out then returning it used because they didn't evaluate the purchase properly beforehand. Again the caveat emptor thing applies. I think it's reasonable for the seller not to be forced into having something returned outside of the criteria.

          With the speakers example, yes, you're probably better off telling them that you're using a 250 watt RMS amplifier, and if they sell you a pair of 100 watt speakers you have a good case, probably breaching not matching description, matching the sample or demonstration model, or breaching an express warranty. If in doubt, record your conversation on your smart phone with the salesman when purchasing, if they make some outrageous claim that it will work despite you giving them the specs, it is their fault. I couldn't begin to tell you the number of people I have seen trying to return speakers because they are idiots and blown them up because they have no idea about matching impedence and power etc.

          Again if all this is too hard for you (or anyone) to deal with, that's why the ACCC is there. They don't bite, and they will be your advocate and argue your case on your behalf. Either that, or they will tell you that your expectations seem unreasonable. You have nothing to lose if you think you are right and the seller is being unreasonable.

        • meong on 14/01/2013 - 22:24

          First thing first, if you were wondering, I accidentally downvoted your post above while I was scrolling the page on the smart phone. Thanks for the generously detailed explanation. B-)

          In regards to the heater, I expected it to be better than my old halogen heater. The package was promising in which that the LCD display will show the temperature you want it to be and allows automatic power control (energy saving) compared to the basic 3-level power setting on the halogen heater. However, when I tried it on a small bedroom, it couldn't maintain enough power to match the temperature. I could have set it to 30 (maximum power) but the temp in reality only went up to 22 (using an external thermometer). Hence I didn't feel the energy saving feature of the heater as the maximum wattage was going to be bigger than the halogen heater, I wouldn't want to keep it set to the maximum all night.

          With the earphones case, I agree, it is hard. Hence I asked the question. I mean, what can you say when it was said to "deliver powerful bass" but it turned out to be worse than the previous generation of Apple earphones? Even equaliser created sound clipping issues.

      • MementoMori on 13/01/2013 - 22:42

        The chair was not merchantable quality, that's why you could return it.

        No 'change of mind' (or 'I just found it cheaper') law exists.

        • Eivad on 14/01/2013 - 12:37

          No, but individual stores may let you return it for change of mind anyway depending on whether they wish to pursue customer satisfaction as a goal (ie 'deluxe' stores like Myer, DJs, etc)

  • RandomNinja on 11/01/2013 - 12:38
    +13

    Buy from MSY, use MSY sealed unit to get refund at JB?

    • FabMan on 11/01/2013 - 12:43
      +7

      You are so sneaky… did you go to sneaky college?

      -Edit-

      I could also end up with 2 units, haha, that would be so funny… I'd probably cry a little too.

      • jonathonsunshine on 14/01/2013 - 13:15

        Get two units and hook em up in parallel, run em at the same time.

    • greenlantern on 11/01/2013 - 22:30
      -1

      You're name speaks volumes =]
      Go RN !

    • nikey2k27 on 12/01/2013 - 09:18

      you will most like get way with this. if u go back into JB yell at them about price u donot have any right to it cheaper.

    • Marrk on 12/01/2013 - 17:19

      This is a little fraudulent. Also, what if they scan the barcode and it comes up with something different?

      • m0nkeycheese on 12/01/2013 - 22:53
        +1

        It will be the same barcode

        • [Deactivated] on 13/01/2013 - 12:08

          lols, no individual product identifiers with barcodes. have look around your house for two items with barcodes and you will be surprised

          probably just have to watch out for company specific security stickers i.e. dick smith or something like that

          alternatively, sell it on ebay as new for cost price (or a bit extra when you take into account fees, postage etc.)

          or gumtree pickup only?

    • Bernhard on 14/01/2013 - 21:13

      MSY doesn't always supply you with the exact items advertised on their site.

  • virtualds on 11/01/2013 - 14:56
    +1

    Yeah, repack properly, go to JB & return it.
    Think for good reason to return. Don't give them crappy excuse.
    If I were you I would do it the very next day without delay.

    • MementoMori on 13/01/2013 - 22:40
      -1

      Gee some people are pretty scummy… that's Un-Australian in my books.

  • snapper17 on 11/01/2013 - 22:19

    if u purchased this with a 28 degrees mastercard and you get shoppers insurance they give you the difference back in cash in your cards account.

    Shoppers insurance is free if you pay off your card in full before the cycle day

    You also get $200 credit if your card gets stolen even after they credit you for any fraudulent transactions.
    There is no annual free no transaction fees etc.. great card

    • dieselraw on 12/01/2013 - 08:30
      +1

      Shoppers insurance has to be from the same store name, so won't help in this case as the cheaper price is from msy and dell.

    • Almost Banned on 12/01/2013 - 13:26

      Just so that there is no confusion - Snapper doesn't mean 'if you pay off your monthly balance in full each month on the due date after receiving your (electronic) statement'.
      You must have a zero balance on your monthly statement - so you must pay off your monthly balance before the statement is issued.
      From the PDS "So if your balance is zero on the day your statement is printed, you will not be charged a premium that month."
      Of course, all dedicated Ozbargainers will have to do their own calculations as to whether it it cheaper to pay your 28 degrees card 'early' and forego use of that money for a couple weeks, or pay the 0.5% of your monthly closing balance as a premium, or just skip it altogether.
      In relation to Diesel's comment, again from the PDS "If you buy an item in Australia using the 28 degree Mastercard and, within 6 months (180 days) of purchase the item is reduced in price by $10 or more, in the same store or another store of the same name, we will pay the difference…"
      So, it needs to be the same store or part of the same chain.

  • purplesp8y on 12/01/2013 - 11:33
    -1

    I'd buy the cheaper one and when that arrives all nicely packaged, take it straight to JB and get a refund. All packaging is the same, they won't know the difference and you have your full refund including the $75 overcharge

  • ethereal88 on 12/01/2013 - 17:01

    Why are you even shopping for electronics in any big brand store? Complete ripoff. And those Logitechs are pretty crap. You want something like this:

    http://www.pccasegear.com/index.php?main_page=product_info&c…

    Quality.

    • berger on 12/01/2013 - 20:23
      +1

      That setup has 3 speakers less, never heard of the brand too?

  • catheena on 12/01/2013 - 17:09

    CBA Platinum/Diamond Mastercard credit cards have guaranteed pricing schemes on them - if you purchase an item and see it advertised elsewhere for less then they'll refund you the difference, but has to be in a printed catalogue and difference must be greater than $75. Other T and C as well, just google your card provider and guaranteed pricing or something to see if anything comes up :)

  • ABA on 12/01/2013 - 18:02

    You didn't go to DSE before making the decision?
    http://dicksmith.com.au/product/AE2938/logitech-5-1ch-surrou…

    I would just keep it. Lesson learnt. And bookmark this on your mobile for next time.
    http://www.staticice.com.au/cgi-bin/search.cgi?q=+Logitech+Z…

  • m0nkeycheese on 12/01/2013 - 22:56
    +1

    When I find it cheaper elsewhere I die a little inside.. Then suck it up and move on with my life. You win some, you loose some.

    The end.

    • berger on 13/01/2013 - 00:22
      +3

      It's the way of life, things will always be cheaper.

      I spent $499 on a DVD recorder, 2 weeks later it was $249…
      Bought 3 120gb hard drives, 2 days after, price went down $40 each..
      My 60 inch tv, 3 days later, price was better elsewhere by $30.

      Just get over these things. Best thing is not to look at pricing after you made the purchase.

      • ABA on 13/01/2013 - 10:22

        Or do not open the box until you have looked at pricing after you made the purchase.

        • berger on 13/01/2013 - 12:20

          What do you propose? Anyone who buys something new, never opens it, prices always go down…

      • [Deactivated] on 13/01/2013 - 12:10

        i really feel for you berger.

        but..you got owned man, welcome to ozbargain where those days are behind you

        • berger on 13/01/2013 - 12:26

          Its not fair to say I got owned. Like I said in the above comment. I buy things to use, not leave in the box, in the hope the price goes down… I got good use out of everything, happy with what I spent.

      • dfitzpatrick on 13/01/2013 - 18:25

        If it was from the same store most places have a price guarantee for anywhere up to a month, in which the difference can be refunded, JB included!

      • Eivad on 14/01/2013 - 12:39

        Hey, on the bright side berger, you probably saved tons more from not buying from a more expensive store…

        If you look on the bright side, you probably paid less than the Average Joe did when buying that DVD recorder, those hard drives, and the TV (I'm only guessing since you're on ozb after all!)

        • berger on 14/01/2013 - 16:17

          yeah, had got the best price at the time. i don't feel cheated at all.

    • MementoMori on 13/01/2013 - 22:29
      +1

      Some times you even 'lose' some…

  • ninjutsu on 13/01/2013 - 18:25

    I think I paid $330 from an earlier Logitech deal on here. TBH I am so happy with this system that I would of quite happily paid $400 for it. I think its more a case of how fitting the equipment is in your space + your value on said system from previous research. In your case the quality of this system is so superb Im surprised you found time between songs to find the ozbargain price!

  • AlanHB on 13/01/2013 - 19:38
    +1

    I bought Slash's Snakepit's album "Ain't Life Grand" for $30. It appeared I was the only person in Australia who bought it because it was $5 2 weeks later.

    It's just the curse of the impulse buy. If you don't do your homework you probably won't get a bargain.

  • MementoMori on 13/01/2013 - 22:26
    +3

    JB has MUCH higher operating costs than MSY etc.

    • Bigger stores,
    • Sales staff that will actually provide you with advice,
    • Open longer hours,
    • More expensive shop rent,
    • More convenient locations,
    • Better return policies,
    • Lots of stock on hand,
    • Lots of stock on display
    • Lots more lighting / music etc in the stores,
    • etc

    This all costs money!

    All of these costs are incurred by them for you to

    • be able to quickly and easily checkout what is available,
    • see what you like,
    • save time with the ability to 'buy it there and then' (while your wife gets the Groceries a few shops over)
    • have a more enjoyable shopping experience
    • a quick swap 1 for 1 if there is a problem, not the 'go call the manufacturer' (which is not right according to consumer affairs).

    You are paying for that convenience. If all stores were like MSY most people wouldn't even know what stuff is out (and don't talk to me about review sites, many of those things are rigged/sponsored in some way, CNET, bloggers bribed with free samples, etc…)

    Also, what $ per hour are you putting on your time if you were to bring it back down to JB, get a refund, then go to MSY, wait in line, drive home (petrol), set it all up again, stress, etc…

    Don't sweat the small stuff, you paid a fair price. There's more to consider than just paying the absolute lowest possible price for an item.

  • fchis on 13/01/2013 - 22:50

    Jb has a refund policy and you can take it back for a refund. https://docs.google.com/viewer?url=http%3A%2F%2Fwww.jbhifi.c…

  • teehee on 14/01/2013 - 00:22

    Had you not asked them to match the price then yes you would be 100% OK going back right now and asking them to match.

    But you did the research and price matched. Some people do research better than others. Doesn't seem to be a reasonable excuse to return a reasonably priced item (albeit not the cheapest) on these grounds.

    Anyway, having said all that. Yes I would still go back and try. But it would be in the back of my mind that its morally questionable.

  • warrentwo on 14/01/2013 - 15:09
    +1

    Well … common tell us what you did ….

  • sama on 15/01/2013 - 00:20
    +2

    With bargains, you win some, you lose some. Once you start worrying about how much money you COULD have saved, and how it's a LOSS to you, it starts making what is an enjoyable thing (finding the best deals) into something painful.

    If you try to bring it back that's ok. But you thought it was an acceptable deal at the time, so don't worry too much about it. My advice would be just forget about it; think about how your wife is happy, and move on to finding the next deal. Ozbargain and deal hunting is meant to be enjoyed :)

  • Cluster on 15/01/2013 - 14:55

    I would definately keep the product. If I failed to spot a better price elsewhere then it's my problem. I would know next time to look at a broader selection of stores when shopping.

    Whenever I buy anything computer related I always look at MSY's PARTS.pdf to check whether the price I'm looking at is competitive or not.

  • FabMan on 15/01/2013 - 16:37
    +8

    I decided not to return the product, even though I felt I could get away with it by going back when the salesman wasn't there and complain its not what I wanted or that I was mis-advised.

    I made the mistake of not searching for the better deal first and I should have a little reminder of that.

    At $399, its a reasonable price.

    Thanks to those who made an effort to post your thoughts.

    • nikey2k27 on 16/01/2013 - 22:48
      +1

      good idea mate u win some u lose some that life.

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