Cashrewards - Unable to Withdraw Cashback Due to an Unexpected Error

LHe on 22/05/2025 - 12:08
Last edited 02/06/2025 - 15:36

I'm trying to withdraw my already approved cashback from my Cashrewards account, but it shows an error page after I enter the amount and click on Confirm and withdraw.
I thought it was a temporary system issue, so I waited for 4 days, but it still gave me the same "unexpected error" when I tried again today.
I have contacted Member Services on Monday, but I haven't got any reply yet.
Does anyone else have the same issue with withdrawal from Cashrewards?
Thanks in advance!
Here's a screenshot of the error page: https://files.ozbargain.com.au/upload/463707/121675/screensh…

Updated on 2 June 2025:
I still can't withdraw due to this "unexpected" SMS verification issue. Cashrewards' Member Services only replied me with a copy-pasted email, after I had been waiting for over a week after I submitted the support ticket.
I think I have to give up on Cashrewards, and use ShopBack or TopCashback instead.

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Comments

  • jv on 22/05/2025 - 12:12
    -2

    It says to contact 'Member Services'.

  • onetwothreefour on 22/05/2025 - 13:00

    I've found in the past you couldn't withdraw the whole balance, you actually have to withdraw 1 cent less.

    So if you have $10.01 available to withdraw try withdrawing only $10.00 and see if that works.

    edit - I didn't look at your screenshot before I posted this, it looks like a different error to the one I used to get.

    • jv on 22/05/2025 - 14:12
      +2

      you actually have to withdraw 1 cent less.

      Nope, I just withdrew all and it worked fine.

      • onetwothreefour on 22/05/2025 - 14:26

        I haven't had a balance with Cashrewards for months so they may have fixed it now.

        • jv on 22/05/2025 - 15:03

          It definitely works now, I tried it earlier.

  • Ni l s on 22/05/2025 - 16:25
    +3

    Getting the same error. E1002

    • tenpercent on 22/05/2025 - 16:33
      +1

      Bearish signal

    • He on 22/05/2025 - 16:36

      Yes, I also got E1002 when I tried to change my phone number. I tried changing my phone number because it seemed to be an issue with Cashrewards sending OPT to my mobile, but I got E1002 when I tried that.
      Have you contacted Member Services and got any reply? Can you please let me know if you find a solution? Thank you!

      • Ni l s on 22/05/2025 - 16:40

        Contacted them just before I saw your post. Will update once I hear back from them.

        • He on 31/05/2025 - 15:10

          Hi @Onlineuserr. Have you got any update from Cashrewards? I still can't withdraw due to this "unknown" SMS verification issue.
          I think I have to give up on Cashrewards, and use ShopBack or TopCashback instead.

          • Ni l s on 31/05/2025 - 15:12

            @He: Yes, I commented already below. https://www.ozbargain.com.au/comment/16546250/redir

            • He on 31/05/2025 - 15:19

              @Ni l s: Oh, I see. Did they updated anything on you account? Thanks!
              Mine is still not working. Member Services only replied me with an email saying that they were still investigating this issue.

              • Ni l s on 31/05/2025 - 15:38

                @He: Yes. They sent me another email:

                Thank you for your patience with this.

                Good news — the issue with the OTP has now been resolved.

                Please try requesting your OTP again, and everything should work as expected. If you run into any further issues or have any questions, feel free to reach out — we're here to help.

                Thanks again for your patience.

  • leiiv on 22/05/2025 - 16:44
    +2

    Getting the same error too here.

  • peteryoung on 22/05/2025 - 17:32

    An unexpected error occurred while sending the verification SMS. If this issue persists, please contact Member Services

  • Anthonese on 22/05/2025 - 18:07

    Same error here, have contacted Member Services and am waiting on a response

  • follow on 22/05/2025 - 18:09

    Sending SMS…
    Please wait, we are sending you a confirmation code.

    stuck on that page

  • Wiadro on 22/05/2025 - 20:12

    '[email protected]'

  • AkuroPlays on 23/05/2025 - 00:19

    This error has happened to me since the start of May. Never had issues with Cashrewards before.

    Are they closing down?

  • Anthonese on 23/05/2025 - 11:43
    +1

    It’s working now

    • Ni l s on 23/05/2025 - 12:39

      Can confirm. Was able to receive the code now.

      • He on 24/05/2025 - 14:00
        +1

        I just tried again, and still got the same error.

        • AkuroPlays on 25/05/2025 - 16:11

          Same. I've lodged an enquiry with Member Services.. hopefully they can fix the issue or do a manual withdrawal.

          I'll keep updating this post.

          • He on 28/05/2025 - 12:48

            @AkuroPlays: I got this reply from Cashrewards today:
            "We’re currently aware of an issue affecting the delivery of verification SMS messages, and our team is actively investigating this with priority. I understand how frustrating this must be, and I truly appreciate your patience while we work on a fix."
            But I believe that there are multiple SMS issues happening at the moment, for example I saw some people complained about not receiving any verification SMS, while some other people experienced receiving the same wrong 6 digits again and again in verification SMS. I'm not sure if the Member Services was referring to the right one.

  • txb on 23/05/2025 - 14:12

    Im getting an E1002 error when trying to send an sms

  • AkuroPlays on 23/05/2025 - 16:46

    I'm getting 'member not found' error now..

    https://files.ozbargain.com.au/upload/467393/121716/cashrewa…

  • He on 26/05/2025 - 11:41

    It's been a week for me now without hearing anything from Member Services. Has anyone got any response from Member Services?

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