High Value ShopBack Gift Card Stuck in Pending for 3 Days

LNana66 on 01/06/2025 - 22:47
Last edited 03/06/2025 - 10:55

Hi everyone,

I purchased a high value gift card via ShopBack over the weekend to take advantage of a limited-time deal at The Good Guys for a purchase for a TV and a vacuum. Despite the payment being successful and cashback already received, the gift card remains in a “Pending” status after 2 days.

The online chat box is helpless Only automated responses; no effective assistance.

Two days later, got the reply from @gotyourback and thanks to those loving souls who helped me here and gave me the support.

Update on 3rd Jun, after 72 hrs, the Shopback team emailed me that I will be getting a refund in 3-7 business days instead of getting the gift card. And the refund will be deducted the cash back received in the account.

Me and my husband, We not only missed the promotion but also under huge pressure during this period. Not to mention that our time wasted dealing with the issue.

TBH, I prefer to get the gift card plus my cash back rather than a refund. The refund that based on your calculation is not my full payment amount but deducted with the cashback.

Hopefully nobody will need to experience this anymore. From what I learned on this lovely forum, this is indeed a ADAGCHS.

General Discussion Gift Card

Related Stores

ShopBack AU
ShopBack AU
Third-Party

Comments

  • Noahp on 01/06/2025 - 22:49
    +6

    Sounds awful, definitely need a timely resolve for this. @gotyourback

    • KoalaKween on 02/06/2025 - 13:46
      +3

      I've been through the wringer with ShopBack's support, their chatbot keeps givingme the AI responses. No real human
      Honestly, it's startin' to feel like a scam. We put our trust in these platforms, and they can't even deliver on their promises.

  • OzBoganer on 01/06/2025 - 22:50
    +1

    🍿

  • Noahp on 01/06/2025 - 22:54
    +2

    Have you tried DM @gotyourback ? Could be helpful;)

  • MS Paint on 01/06/2025 - 23:02
    +5

    ADAGCHS

    • joka on 02/06/2025 - 06:25

      FFHIDD

  • elarion on 01/06/2025 - 23:03
    +2

    If its a limited time offer it may be worth buying it now instore with normal card and then after you recieve gift card asking them to switch payment methods

    • MS Paint on 01/06/2025 - 23:30

      Is that actually a thing?

      • mantra on 01/06/2025 - 23:38
        +4

        maybe lay-by can do this?

        The Good Guys does not have a national Layby policy - however many of our stores will take a deposit and hold a product for an agreed time frame.

  • Davo1111 on 01/06/2025 - 23:48
    +2

    lol "urgent"

  • Nana66 on 02/06/2025 - 08:45
    +1

    Thx @Noahp, have tried DM, waiting for response now. Hopefully they can help me out on this.
    And thx @elarion for the idea! Asked this morning, seems they can’t do a payment swap :/

    • Noahp on 02/06/2025 - 12:54

      No worries, hopefully @gotyourback can reply soon,
      I do feel insecure about all these as well especially found your post when researching the app reliability with my family loll

    • Noahp on 02/06/2025 - 12:54
      +2

      @gotyourback @gotyourback @gotyourback

      • BigMacDAVID on 02/06/2025 - 13:12

        is this a customer service or somethin

  • Nana66 on 02/06/2025 - 12:49
    +2

    Keep everyone posted,
    After two days now, still pending and no response from DM @gotyourback, :/

    • Nana66 on 02/06/2025 - 14:19

      @gotyourback

  • BigMacDAVID on 02/06/2025 - 13:07
    +3

    just been pokin around lookin for the best cashback mob. Had a squiz at Cashrewards, but crikey, saw a heap of folks grumbli, Then someone reckons ShopBack's the go, but now I'm seein
    Fair dinkum, after a hard day's work on the farm, the last thing I want is me hard-earned dollars goin' walkabout.

  • Nana66 on 02/06/2025 - 16:57
    +1

    Feels hopeless, no response at all.
    Tried DMs, posting here, commenting on Facebook, Ins, emailed them, chatted a lot of times with their chatbot…
    :/

    • Store Repgotyourback @ ShopBack AU on 02/06/2025 - 17:16

      Hey @Nana66, thanks for sharing and totally understand how stressful this must be—especially with a time-sensitive purchase like that.

      Just to let you (and others following this) know—I’ve already responded to your DM and have flagged your case with the team as a priority due to the high value and urgency. Sorry again for the delay and the frustration with the chatbot—we’re doing our best to get this resolved as quickly as possible.

      Appreciate your patience, and if anyone else is facing a similar issue, feel free to DM me directly and I’ll help escalate it for you 🙏

      • Nana66 on 02/06/2025 - 17:18
        +2

        Thx!!!!!! Finally got your reply here, let’s see if I can get the gift card soon, still in a urgent need, cheers

        • Noahp on 02/06/2025 - 20:31
          +1

          Any updates?

  • Nana66 on 03/06/2025 - 10:23
    +3

    Updates:
    Haven’t received the gift card @gotyourback
    The card (previously showing pending status) from available gift card page was hidden now;
    the payment for this purchase used a tiny bit (80cents )of previous cash back which has been returned somehow.

    Had to ask/beg the salesman to hold the good guy order for another day; hopefully can get the gift card today ;/

    • KoalaKween on 03/06/2025 - 10:27

      Hope it all works out for ya. I know the anxious feeling – hang in there!

      @gotyourback @gotyourback

    • Store Repgotyourback @ ShopBack AU on 03/06/2025 - 10:28

      Thanks for the update—and so sorry again for the hassle. We’ve just sent you a DM and an email with more details about this. Please have a look when you get a chance 💌

      Let us know if you need anything else!

      • Nana66 on 03/06/2025 - 10:49

        I appreciate your message but I am very unhappy with this experience.
        It took the team almost 72 hours to resolve the issue. During the time, we could not make any purchases due to money been taken. We were anxious about the money due to the high amount.
        We were under huge pressure during this period. Not to mention that our time wasted dealing with the issue.
        I prefer to get the gift card plus my cash back rather than a refund. The refund that based on your calculation is not my full payment amount but deducted with the cashback.
        hope you could improve with more responsive customer service.

        • Store Repgotyourback @ ShopBack AU on 03/06/2025 - 10:55

          Totally understand and I’m really sorry for the stress and trouble this caused. Your feedback’s been noted and passed on to the team. We truly appreciate you sharing your experience 💚

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