With trade in, I have paid total $350.84.
Trade in item value was $50
Also I have used $50 EOFY voucher and GALAXYLIVE105 voucher.
@devize: Yes i know that
But im arguing that it was in stock and time of purchase and in cart prior to completing order.
But doesnt say it can't be used with other promotions
@blitzn: In cart doesn't secure stock. Many had the tablet in cart and weren't able to purchase as it went OOS on checkout.
@blitzn: You do realise people have to waste time to respond to you, whether samsung, consumer affairs or whoever you want to whinge to? Being in cart doesnt guarantee stock. Its that simple. Sure, the samsung checkout isnt great that it removed the oos item and still finalised order but samsung are happy to offer a refund. It's not like its on your invoice and they didnt send it.
You were late to the party and it was OOS so just accept it and move on. You're not even a CBA customer and had to use your mums credit card so really, you're even eligible for this deal.
@8azinga: No one has a gun to anyones head to respond to me on here. Im not eligible but i found a way to get the deal. Thats the ozbargain way. Most deals people arnt eligible ie student discounts. Dont come at me with eligibility lol.
Like i said before still worth a try to get the keyboard. Cant just accept all downfalls in life without trying to get that bit extra.
@blitzn: Lol i didnt mention people on OB. Of course we choose to respond but samsung, consumer affair would have to respond.
@8azinga: I get the frustration as I had the cover issue too and purchased when the party was raging (wasn't too late). The cover glitch of it not showing up on the invoices seemed to occur between 8pm and 10pm and another user confirmed this by placing a second order after their first, which successfully had the cover. Those after 10pm definitely out of stock.
It is still a good deal regardless and there will be plenty of covers others don't need available to purchase on marketplace or similar. There is another case which seems more useful (if it ever goes on sale) - https://www.amazon.com.au/gp/product/B0DFCLLRL2/
@blah-blah: Re someones 2nd order having keyboard, someone else may have cancelled their order so it became available again and they were lucky enough to get it or samsung may have found an issue with someones payment and cancelled their order and put it back in stock. There's several plausible reasons and we will never know why but cant assume anything.
Also, some people dont quote the right times for their orders. Im not saying its the person who got it on 2nd order but i know 1 person has definitely quoted earlier than they actually ordered.
@8azinga: calm down lads. we dont even know if we are getting the tablet yet… worry about the keyboard later…
@blitzn: If the keyboard was not showed in you tax invoice, I think you are out of luck to argue it was in stock at that time.
They are just kicking the balls.
Shouldn't have worried about cover. All this complaining just increased the chance everybody's order would be cancelled. Good job.
Anyone got a status update? Mine is still Awaiting dispatch.. I ordered the 512G WIFI model.
Don't they have to ship it today for delivery by Thursday?
Nope, mine says shipped by 25th June still
Mine by 30th June
512GB?
@Suricate: Genuine question. Why do people buy the 512gb over the 256 when this has an SD card slot?
Sad trombone noises. Order cancelled and a measly $50 voucher in return. Woo.
which model?
Wifi+5G 512GB
Same cancelled. s10 ultra
We are sorry to inform you that your orderxxxxxxxxxxxxwith Samsung Australia has been confirmed to have a pricing error where the Trade-In Bonus was duplicated at checkout.
As per the Samsung Australia website terms and conditions of sale (Section 3.3.3), Samsung Australia may refuse to accept your order or reverse your order if there has been a pricing error. Please see full terms and conditions here. Your order will be cancelled for a full refund within 2 – 3 business days.
We sincerely apologise for any inconvenience caused and please see below voucher code for use on the Commbank Yello Enhanced Partnership Portal that will provide a $50 discount on orders with a cart total of $51 or more on Smartphones, Tablets, Wearables and Galaxy Accessories.
Order cancelled and given $50 voucher.
Cancelled here too! S10 Ultra 256GB Wifi
@Kazusa called it saying it would be cancelled on Tuesday haha
Cancelled here as well
We are sorry to inform you that your order AUXXXX with Samsung Australia has been confirmed to have a pricing error where the Trade-In Bonus was duplicated at checkout.
As per the Samsung Australia website terms and conditions of sale (Section 3.3.3), Samsung Australia may refuse to accept your order or reverse your order if there has been a pricing error. Please see full terms and conditions here. Your order will be cancelled for a full refund within 2 – 3 business days.
We sincerely apologise for any inconvenience caused and please see below voucher code for use on the Commbank Yello Enhanced Partnership Portal that will provide a $50.
I NEVER DUPLICATED THE TRADE IN
Order cancelled. S10 Ultra 512GB Wifi :(
What did you say to the agent? I ordered two, but only one has been cancelled so far.
'sir pls i need this tablet for my scalping bussines pls sir ship it'
it was Samsung's Muzeeb.
I ordered to 256GB Ultra on 16 June. Just received an email from Samsung stating the following:
We are sorry to inform you that your order XXXX with Samsung Australia has been confirmed to have a pricing error where the Trade-In Bonus was duplicated at checkout.
As per the Samsung Australia website terms and conditions of sale (Section 3.3.3), Samsung Australia may refuse to accept your order or reverse your order if there has been a pricing error. Please see full terms and conditions here. Your order will be cancelled for a full refund within 2 – 3 business days.
We sincerely apologise for any inconvenience caused and please see below voucher code for use on the Commbank Yello Enhanced Partnership Portal that will provide a $50 discount on orders with a cart total of $51 or more on Smartphones, Tablets, Wearables and Galaxy Accessories.
Has anyone been able to force Samsung to honour their offer?
Price errors are legitmiate reasons to cancel and refund. Nothing you or fair trading etc can do. Mistakes happen and obviously wasnt intentional as you could see the bonus discount twice in the cart.
Bummer my order also cancelled S10 Ultra 256GB wifi
We are sorry to inform you that your order AU270614-56762244 with Samsung Australia has been confirmed to have a pricing error where the Trade-In Bonus was duplicated at checkout.
As per the Samsung Australia website terms and conditions of sale (Section 3.3.3), Samsung Australia may refuse to accept your order or reverse your order if there has been a pricing error. Please see full terms and conditions here. Your order will be cancelled for a full refund within 2 – 3 business days.
We sincerely apologise for any inconvenience caused and please see below voucher code for use on the Commbank Yello Enhanced Partnership Portal that will provide a $50 discount on orders with a cart total of $51 or more on Smartphones, Tablets, Wearables and Galaxy Accessories.
Damn… They emailed when I placed the order saying that my order was confirmed- any recourse?
Are they cancelling one by one?
Also cancelled. Oh well.
Now to figure out how to get $80 back from Asurion.
Aw (profanity), didn't even think of that. That's going to be a ball ache
Based on past experience, the refund is automatic and you don't need to contact them.
Dang, so sad about cancellations. For those whose orders got cancelled, have the orders been moved to awaiting dispatch since or just confirmed?
Mine was awaiting dispatch so looks like they are just going through them one by one in order to cancel them
:(
What was the ETA for the delivery which got cancelled
30 june
Nice $50 voucher for $51 spend. Now asurion…
Bugger, cancelled. 256 with keyboard that was accepted for delivery by 30th
Will the EOFY voucher be reverted?
Asking the real questions
Shows over, we all knew it was going to happen :(
Question is how long for refunds from Samsung and Asurion……..
Haha. Gained an excitement process anyway which is priceless
What will happen to Trade in as I am sure Asurion will charge $60.unless you rung and cancel Tradein.
What a pain!
Nah they won't, once the order is cancelled, trade in will cancel too
Even with cancellation email, the online order tracker still says awaiting dispatched.
Can anyone else check and comment if its same for them or status is changed to cancelled.
Mine still says awaiting dispatch.
Same
awaiting dispatch as-well, but no hope that we'll get it.
Is anyone able to utilize the 50 dollar voucher.
For me it says invalid code.
Trying on buds 3 pro
You might have to use it on the Yello Portal. Click the link from this post and shop from there
Yep i did
Yeah same. Tired on most items in the Yello Portal and the normal store but it doesn't work. Maybe full priced items only?
@PlaneProof: Same - I was gonna get 2x chargers to hit just above $50 but not working. Tried on full price items but not working either.
Many available to buy off facebook marketplace brand new
What will happen with the charged trade-in?
Too many people harrassing Samsung about keyboard cover etc. Just be quiet and let them process the orders next time lol.
It always happens
True, can't have nice things. Even without the cover it was a freaking good deal.
Pretty expected, too many people smoking copium when some people in this thread bought 5+ tablets to resell…
Selfish.
True. They didn't get it, neither we do.
Selfish people.
Sad. Mine was also cancelled.
not gonna lie I did have my hopes high
Anyone’s order cancelled in their account?
I didn't get a cancellation email, but I contact them to see if i could get it urgently shipped, but it was already on a cancellation list and nothing could be done
then right after got an email on cancellation
Wondering if any ones order from the 14th got shipped yet?
This didn't use to happen but guess because resellers use this site and has trippled in volume that pricing errors eill be cancelled going forward
I've been on OzBargain for the better part of a decade and retailers have largely not honoured pricing errors for that entire period
There s been some hall of fames. Like the dell monitor, bunnings drone $400 credit.
Bunnings drone was fun times
Every samsung deal i did was honoured, this is my first time it was not
Fair enough, Samsung have a history of cancelling these days https://www.ozbargain.com.au/node/877100
This deal was very different from the previous ones they have honoured, you have 15k clicks and 2k+ people waiting in chat all day to either try to put in a backorder or complain about the missing free keyboard.
Some people boasting about ordering a bunch which actually adds on an additional insurance check for Samsung since on paper you're shipping a package with a value of 10k+ worth.
Samsung says the trade-in bonuses were duplicated, but they weren't, since both discounts had different expiry dates. Can we push them on this, or should we just drop it?
Yes call the lawyer on them
Lmao
I was talking avout pushing them to honour this deal
I don't see how we can win. They have the T&C to cover their backside.
![[Commbank Yello] Samsung Galaxy Tab S10 Ultra Wi-Fi 256GB + Ultra Book Cover KB Slim $450.84 (Less $500 TradeIn Bonus) @ Samsung](https://files.ozbargain.com.au/n/26/910626.jpg?h=186a0d0d)
T&Cs say for the keyboard say Subject to stock availability at time of purchase.