With trade in, I have paid total $350.84.
Trade in item value was $50
Also I have used $50 EOFY voucher and GALAXYLIVE105 voucher.
Order accepted and now awaiting dispatch. Hopefully it does get shipped.
what hppens if you don't send the trade in device?
cant buy now, error occur
You need to try another sku - try 5G 1TB or 1TB Wi-Fi
Those also cant be added to cart
Bugger. Must be OOS
samsung said,
"Apologies that due to high demands, the book cover for the Tab S10 Ultra models went out of stock. Would you like to cancel your order"
so no free cover
My guess is they want you to cancel
Out of stock doesnt mean they wont honour it. They will send it when its available correct me if im wrong.
EDIT: Looks like stock availability at time of purchase is part of the t&cs.
I would still argue the point that it was in stock when purchased it was in cart and once purchased invoice had it removed.
talked to them via online chat, they said sorry, you should take a look in your cart first, you can cancel it
Try again when it's in stock. Also has a 1 star rating from reviews.
I'm getting the tab s10 ultra 512 gb for $669. What codes did I miss? I added EOFY code, trade in for $30 and 5% code given here.
How? it does not go through for me,
what's the 5% code?
Seems like I waited for too long. They emptied my card and new price comes to $1699 😅
Nothing works now.
None of the configurations can be added to cart. They are probably fixing it.
Thanks OP. Ordered a couple hours ago, no confirmation email yet though
Got my order in earlier. Starting to wonder if I actually want it lmao. True ozB dilemma.
If you don't need it. Sell it in fb marketplace for a good price.
trying to get 5g 512gb ultra, but getting an error when trying to buy . jig might be up
PARTY IS OVER AND YOU ARE LATE.
It wasn't a mistake, those who ordered, relax and enjoy:
Samsung Trade-in
Save more with Trade-In. Get an instant discount between $10 - $775 when you Trade-In your old Tablet!
Plus, get up to $500 Trade-In Bonus² on top! Offer ends 12 Jul 2025.
The trade in bonus applied twice, in addition to the trade in value. This only refers to one trade in bonus, plus the trade in value.
There were 2 different offers. For some reason the offer on Commbank page stacked with the offer on the regular website instead of replacing it. Definitely looks like an error to me.
Commbank: (These exact same terms also appear when clicking through Westpac, but no double stacking there)
2Trade-In Bonus: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (‘Samsung’). From 12:00am (AEST) 04 June 2025 until 11:59pm (AEST) 12 July 2025, when you trade-in your eligible device, you could receive an additional credit of $500 off that you can use towards the purchase of a Galaxy Tab S10 Ultra and and additional credit of $300 that you can use towards the purchase of a Galaxy Tab S10+. Bonus credit is in addition to any trade-up credit (the value of the device that has been traded-in). Eligible devices are listed here and must have a value of more than $0 after assessment. Bonus Credit Offer is only available on eligible Samsung Enhanced Partnership Portals, and is only available while stocks last and is subject to limited availability. Eligible devices and pricing are subject to change. By trading in your eligible device, you agree to the Terms and Conditions for the program (as applicable) and to use your trade-in credit to purchase an eligible new Samsung product at the same time as trading in your device. Please ensure you save and then delete all files and data from your trade-in device before you trade them in. For trade-ins at Samsung Online: the trade-in value cannot exceed the purchase price of your new product, the purchase price needs to be at least $1 (after any other discounts have been applied) and a charge equivalent to the estimated trade-in value of your device will be placed against your valid credit/debit card until we receive and complete our final assessment of your eligible device (after which the charge will be refunded). Offer subject to Samsung Enhanced Partnership Terms & Conditions of Sale.
Regular website:
2. Galaxy Tab S10 Series Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (‘Samsung’). From 12:00am (AEST) 22 May 2025 until 11:59pm (AEST) 02 July 2025, when you trade-in your eligible device, you could receive an additional credit of $500 that you can use towards the purchase of a Galaxy Tab S10+ or a Galaxy Tab S10 Ultra. Bonus credit is in addition to any trade-up credit. Your trade-in device must be listed here and have a value of more than $0 after assessment. Bonus credit is in addition to any trade-up credit. Eligible devices are listed here and must have a value of more than $0 after assessment. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Eligible devices and pricing are subject to change. By trading in your eligible device, you agree to the Terms and Conditions for the program (as applicable) and to use your trade-in credit to purchase an eligible new Samsung product at the same time as trading in your device. Please ensure you save and then delete all files and data from your trade-in device before you trade it in. Additional credit will only apply once per transaction. For trade-ins at Samsung Retail Stores: if you wish to use the full trade-in credit amount, you must do so in the same transaction, otherwise any excess credit will be forfeited. For trade-ins at Samsung Online: the total trade-in value cannot exceed the purchase price of your new product, the purchase price needs to be at least $1 (after any other discounts have been applied) and a charge equivalent to the estimated trade-in value of your devices will be placed against your valid credit/debit card until we receive and complete our final assessment of your eligible device (after which the charge will be refunded). Trade-in credits (including excess credits for trade-ins at Samsung Stores), are not exchangeable, redeemable for cash or able to be used in subsequent transactions. You must pay any outstanding amounts for the purchase of accessories and/or other products not covered by the trade-in credit value and/or any other discounts that may be applied.
The 2nd line discount is just your trade in device amount. 3rd line is 1x$500 bonus.
Then everybody got an additional $500 discount bonus. It was a mistake but not unlike Samsung to have these errors. I'm guessing they stacked the $500 bonus from the normal store and then added $500 bonus from Commbank Yello.
The S10+ gets $500 bonus from normal store + $300 bonus from Commbank yello
I paid 745 for 1 dollar trade in.
512gb 5G version. With free cover.
It will be 695 with EOFY voucher
I mark the phone as damaged and valued at 1 , so final price will be 775
it sure they gonna cancel, it impossible to sell tablet just 100$ (450- 350 keybroad case )
I have no doubt the people who managed to order will get their devices, I got the Flip 5 a couple years back for $200 and S24 Ultra for around $500 by stacking discount codes.
If you're sad that you missed out, there's still hope they'll come back in stock and the stacking deals will still work on those specific models.
And if not, well the crazy Samsung website deals go down at least a couple times per year at this point, there will be another.
The not so long ago Samsung OLED TV debacle would suggest Samsung don't always honour their mistakes. In that promo we were able to stack a 40% off voucher off the already 40% discounted TV, bringing the $3K TV down to $1K. Samsung said the double discount was an error. IIRC one person received theirs, the rest got cancelled.
I bought the Ultra in this deal for my nephew but I ain't holding my breath.
Yeah that one there is the unfortunate outlier, I think probably due to the physical size of the item. I managed to get an over 2k discount on a Fold 5 1TB (RRP was something stupid like $3200) in a late 2023 sale by stacking 5+ different discounts in a very specific order, and that's the phone I'm still using right now
I have similar experience with Samsung. You can get crazy low final prices with discount stacking and they have always honoured them for me.
Has anyone tried sending Asurion a random worthless device so you fall under the ineligible device category and don't take the $30/60 fee?
Yes I sent them Bluetooth earphones
May I ask how it went from there after they received them bluetooth earphones buddy?
Yes let us know lol.
Hi Guys, you cleaned all the Samsung's stock. Now all of the models are OOS on the regular store. Nice job! XD
I wish I could be a fly on the strategy meeting where they are all cheering saying "our trade in bonus promotion was such a huge hit!"
I reckon if they honour they would lose millions
I don’t think they sold 2000 tablets yesterday. I guess you missed the deal 😂
@congo: Because you seemed care for Samsung. The cost of these tablets are very cheap plus they don’t want to carry old stock when new model is coming out soon. Extra $500 discount is not much at all.
@Dumpshid: Its transactional. Actually I disklike them more than like becuase they have been dodgy in the past.
I guess millions of dollars isn't much for Samsung
@Suricate: Seems like they are doing OK:
https://news.samsung.com/global/samsung-electronics-announce…
With so many orders, I don’t see how this will get honoured. Oh well… I will lookout for my refund soon I guess. Does Order confirmed mean anything?
Ordered S10 Ultra 512GB Wi-Fi around 8.30pm as per OP, received order confirmation email in 30 min with shipping from 25 June and status Awaiting Dispatch.
Now, when I look up Order ID, it says Invalid Order
Is this normal, or have they started cancelling orders?
Mine still says awaiting dispatch
Normally, the system take sometimes to update. Check later, you'll see your order status
Got my confirmation email at 8:19PM last night, order is there still and says it'll be delivered by June 19th now as opposed to June 30th when I checked last night.
Right.. it was
Ships from: 19 Jun 2025
Now, it's showing
Get it by 19 Jun 2025
Party over. They fixed double trade-in error.
Managed to get tab 10+ 256g wifi with tab A9+ 5G ($50 extra) for the total of $685.53.
That's perfect for me as S10 ultra is too big. Will see if they honour it.
I still can use the Tax invoice to claim tax refund. Worst-case if Samsung cancel my order.
If you refer to TRS, they ask to see the device. Some of them actually check it to make sure its the right one.
I think that they're referring to a tax deduction from the ATO. You can claim whatever you like on your taxes, doesn't mean it isn't fraud lol
Sorry, was meant tax return.
https://www.ato.gov.au/individuals-and-families/income-deduc…
Good to know about the TRS though.
Yeh you're missing the main part where you have to "incur the cost". If it is refunded, then you haven't incurred any cost
The ones who dont have the keyboard on the invoice whats the next step in trying to get samsung to honour this?
Refund
They've taken it off the commbank yello page as the ultra isnt even listed be selected anymore. Only the s10+ can be picked. Still shows on the normal site but says coming soon. Dont be surprised if its cancelled and while they have honoured cheap deals in past, they cancelled more recently
Good point! Didn't know they cancel.
How do you check your order status?
Putting in AU order number and email and not coming up?
Thanks. I get this error which is weird as I've never had an issue before.
We were not able to find any order with details you provided.
Please check your order details and try again
Has anybody done the chat yet to secure the missing cover?
Yes, scroll above. ‘Would you like to cancel?’
Oh weird. Post sales chat was only active again this morning. They finished 8pm last night when i tried to chat up.
Did you manage to chat with them today?
@EyyBanane: Yes. Did a couple separate ones. One didnt care so much and said its subject to availability upon ordering and the other one escalated it to a case manager. Send both the screenshots of my cart on checkout.
Oh man, haw did I miss this deal….
Any double (trade-in) dipping for other items?
How do I sign up to receive the codes to be received for future use?
Not all accounts get them even if you sign up
What sorcery is this? I traded in my tab s9 and paid $44 for the ultra with a case
Last night? Or today ?
Last night
Well done
Email rcvd: 'Welcome to your S10 series'
Well well, Samsung is confident they are fulfilling my order 😅
Also a coupon,
To say thanks on your recent purchase, get 20% off Galaxy Buds, Watches or 15% off the latest accessories.
Yes, that's a relief.. we will get our bargain..
Last time when there was s90c deal everyone who ordered recived welcome to your new tv email but was cancelled after few days wont get relief till it says shipped
@nolongerhuman: I did order a S90C that's cancelled later but there wasn't such email before cancellation
I just tested the discount code I received, but it doesn’t work with any of the Galaxy Buds.
Does anyone have any idea how to make it work?
And, it doesn't mention the expiry date
Read it carefully. It will be X% off the retail price. So if it's already discounted beyond the coupons %, then you'll not get any further discount.
There is a high likelihood it will be honoured.
I believe the deal was international.
Correct me if im wrong but there should be a new tab s11 2nd half of the year and if they arnt losing money they should honour it
I believe the deal was international.
It may or may not be honoured, however, there’s no chance that the deal was intentional - the error was that the trade-in bonus was applied twice. If it was intentional, they would have just had a $1,000 trade-in bonus instead.
Another way to look at it is this… the two different expiry dates suggest these are separate promotions, not the same one.
the two different expiry dates suggest these are separate promotions, not the same one.
That's correct. 2 different offers.
1 for EPP and 1 for the regular site. The Commbank link for some reason stacked the EPP offer with the regular website offer, while clicking through Westpac only provided the EPP offer.
The deal was intentional.
There are 2 bonus trade ins stacked.
If you go and check your invoice, the bonus trade in has 2 different expiry dates.
One expires much earlier and another one expires sometime in July.
"I believe the deal was international"
Pretty sure it was for Australia only ….
Obviously a typo. Lol
Damn, hindsight probably should have ordered one that was in stock and ready to ship instead of the 256GB WIFI model - ordered at 7pm AEST and my order says ships from: 30 Jun 2025
I was thinking that if orders are cancelled, I guess pre-orders have a higher chance.
Mine is the same but if you check the order I think it is only some of the accessories that ship from 30 June.
![[Commbank Yello] Samsung Galaxy Tab S10 Ultra Wi-Fi 256GB + Ultra Book Cover KB Slim $450.84 (Less $500 TradeIn Bonus) @ Samsung](https://files.ozbargain.com.au/n/26/910626.jpg?h=186a0d0d)
You should have gotten an email from Asurion. You can cancel the trade in if you didn't use it. Just click the link in the email, like 'manage trade in' or something