Manufacturer Denying Warranty as Item Was Purchased from eBay

Shpox on 03/07/2025 - 21:03
Last edited 03/07/2025 - 23:15 by 1 other user

Hello guys! Just after some advice.

I bought a Logitech MX Master 3s from Logitechshop Australia, which says there are an authorised reseller. This was from eBay from one of the OzBargain sales.

Anyway, mouse has a faulty scroll wheel. Went through the motions with Logitech, who then denied my claim stating that it is a refurbished product because it was purchased from eBay (and not a brick and mortar store). Contacted the store and they called BS too.

Just wondering if this is typical for eBay sales. Mouse is less than 6 months old and is definitely faulty. Logitech offered me 20% a new one.

If anyone has advice on what my rights are in this context, I'd really appreciate it.

Computing Computer Peripheral Logitech Mouse

Related Stores

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Comments

  • vorsprung on 03/07/2025 - 21:07
    +19

    Go through the store you bought it from. If you spoke to them, why didn’t they offer to deal with the problem themselves?

  • bobokingdom on 03/07/2025 - 21:25

    If you bought from these guys, here is your warranty information: https://www.logitechshop.com.au/guarantee/

    • AndyC1 on 03/07/2025 - 22:26
      +4

      Good luck with dealing with Eddy if I remember correctly from 20 years ago.

      He ran a computer shop from his mothers place and it was worse than MSY when they were bad.

      • Wiadro on 04/07/2025 - 09:50
        +1

        https://fluidtek.com.au/
        im sad the old page is gone

        • ccrap on 04/07/2025 - 12:17
          +1

          In case you needed a reminder:https://web.archive.org/web/20091025174950/https://fluidtek.com.au/

      • Nutrino on 04/07/2025 - 16:20
        +1

        Oh i remember him, cheap, but ran the shop like the 'soup nazi' in carlingford nsw.

  • BewareOfThe Dog on 03/07/2025 - 21:30
    +6

    Speak to the Ebay store. It's mtheir problem to sort out and replace/refund. You may need a video to support it's defective. One thing in 35 years of being in the computer game, thats never changed, support lines always pass the buck.

    Hello Harvey Norman.
    I have a problem with my Epson Printer not …
    You need to contact Compaq

    Welcome to Compaq.
    I have a problem with my Epson Printer not …
    Thats an Epson problem

    Hello Epson
    I have a problem with my Epson Printer not …
    Which model/OS?
    LX…. Win 3.11
    We haven't written drivers for that, its a Microsoft Problem.

    Hello Microsoft.
    I have a problem with my Epson Printer not …
    That units not supported yet, you need to speak to Epson, Compaq or Harvey Norman.

    • Jimothy Wongingtons on 04/07/2025 - 07:36
      +2

      compaq

      Wow there’s a name I have not heard for years haha

      • ccrap on 04/07/2025 - 12:14
        +1

        Let me continue your trip down memory lane… Packard Bell and Gateway… Mooooo :D

  • Protractor on 03/07/2025 - 21:32

    Yep, more than typical. A fake warranty to a non physical address is worthless. Look at any product with a warranty . They come form an unknown actual addresses, and can vary from 1,2,5 or lifetime warranty. Until you claim. Lying crunts is what ebay are. Plus the ACCC is going nowhere near ebay lies and scams. You are on your own if you get not suitable resolution via ebays rigged rules.

    • Muppet Detector on 04/07/2025 - 08:40
      -1

      Why are eBay the villains?

      What lies and scams?

      It doesn't sound like you've read their User Agreement or Terms and Conditions.

      • Protractor on 04/07/2025 - 10:06
        +1

        If you don't know by now, you're in denial or lucky.If ebay allow claims in ads about these magical warranties, then buyers should be able to see the sellers written warranty, (never ever seen one) (asked many times) and a buyer should be allowed to know pre-purchase where the product has to be returned (warranty claim) to, if a seller is claiming to be based in Straya.
        And how do you return a failed item (warranty claim) to a store after that store has closed, and reinvented itself elsewhere, under a new name?.

        TLDR
        The warranty claims are not worth the paper they aren't written on. Ebay is not offering the warranty offered by the seller, so ebays T & Cs are irrelevant. I'm talking seller warranties, not ebay returns.

        • Muppet Detector on 04/07/2025 - 10:50

          I agree with you completely, but all of those things are a part of the buyer's due diligence BEFORE they agree to enter into a contract with a seller and agree to buy something from them.

          If the seller is unable to satisfy your enquiries or provide you with the goods/service that you want then DONT BUY OFF THAT SELLER!

          EBay are not the seller, manufacturer, delivery person, warehouse or insurer for the purchases you make on there (with exception for things they voluntarily offer such as buyer/seller protection) and they do not claim that they are.

          They have absolutely nothing to do with any kind of warranty. Heck, they don't even ever see any of the things that are advertised for sale on the site.

          EBay are not the seller. They don't actually sell anything.

          Any protection they do decide to offer is a voluntary customer service to assist members with accessing affordable legal remedies and mediation processes that may help avoid costly legal activity to enforce the terms of the contract of sale.

          Essentially they are just a website where buyers and sellers can meet and negotiate the terms and conditions required to form a legally binding contract with each other.

          Your contract with eBay is separate from your contract with the seller. They are not interchangeable.

          There are two contracts on foot
          1) the contract between eBay and member
          2) the contract between buyer and seller.

          Of course eBay's T&C are relevant. They would tell you exactly what you have asked about.

          They outline the terms and conditions of the contract they agree to form with you when they VOLUNTARILY accept you as a member.

          The T& C tell you what eBay does and doesn't do and it tells you what you must do and not do if you want to use eBay for your online shopping.

          • Protractor on 04/07/2025 - 10:52
            +1

            @Muppet Detector: I've asked ebay. They just go in loops about returns. They don't care. Their T & Cs are not relevant to the warranty T & Cs of the seller. Neither seller not ebay with QUANTIFY the question of can I see the sellers warranty in writing before I buy..

            • Muppet Detector on 04/07/2025 - 11:01

              @Protractor: I just explained all that to you.

              No need to ask eBay anything. Might not even need to prioritise reading the T&C.

              EBay have NOTHING to do with the terms of the contract that a buyer forms with a seller.

              EBay are not parties to that contract. They have nothing to do with it. They can't even intervene if they wanted to.

              Warranty issues remain with the seller. (Even says that in T&C). EBay are not the manufacturer or seller of anything you buy on there. Exception here is the 30 day (I did think it was 45 days), buyer protection service that eBay provide.

              If the seller won't give you what you want/wont answer your questions => BUY SOMEWHERE ELSE.

              You want eBay to do something they just don't do and never claimed that they did.

              • Protractor on 04/07/2025 - 11:07

                @Muppet Detector: I do buy elsewhere. You are going in circles, here. By choice.
                I just want ebay to disallow falsehoods in listings, and especially around warranties.
                You cannot return a warranty claim to a seller who has closed their store, Ebay will have nothing to do with the claim.

                • Muppet Detector on 04/07/2025 - 11:09

                  @Protractor: So eBay aren't the villains in your scenario, are they?

                  They just don't offer the kind of service that you want.

                  • Protractor on 04/07/2025 - 11:11

                    @Muppet Detector: They allow falsehoods in their listing, including around the warranties offered by sellers.And we all know falsehoods around locations of items for sale.There's all sorts of dodgy behaviour their that they preside over, and if you have forgotten all those discussions here, I wish you well in your ebay share returns.

                    • Muppet Detector on 04/07/2025 - 11:12

                      @Protractor: When you become aware of them, use the report function.

                      • Protractor on 04/07/2025 - 11:15

                        @Muppet Detector: Been there done that over a claim about what an item was made of. Plastic described as aircraft aluminium.I jumped through all their hoops, and in the end I got nowhere and nada. Avoidance works better.

            • Muppet Detector on 04/07/2025 - 11:06
              +1

              @Protractor: If a seller won't honour their warranty and you are outside any buyer protection periods there may be, the buyer has to do what every other person who buys stuff anywhere has to do=> seek civil action and invoke your ACL consumer guarantees.

              EBay do not tell anybody (outside of buyer/seller protection) that they will act as your legal counsel to sort out your contract issues.

              They are not lawyers. They don't offer a legal service. They don't even offer any legal advice.

              Why do you think they do?

              • Protractor on 04/07/2025 - 11:09

                @Muppet Detector: You are now so far away from a simple initial observation , that the warranties are useless, that I can't see you any more.
                I'm not seeking any 'explanations' or legal advice from you or ebay. Been there,done that.

                • Muppet Detector on 04/07/2025 - 11:11

                  @Protractor: EBay aren't the villains in your scenario.

                  You just want them to offer you a service they never claimed to offer.

                  • Protractor on 04/07/2025 - 11:13

                    @Muppet Detector: You keep deliberately misreading stuff, like the 'religious' misinterpretation.

                    Let me help you.
                    I'm an atheist and I watch Gruen ,religiously.

                    • Muppet Detector on 04/07/2025 - 11:30

                      @Protractor: Imagine what would have happened if you read the T& C that you agreed to and even told eBay you read, before you decided to enter into a contract with them, eh?

                      I misread nothing.

                      YOU didn't read the terms and conditions of the contract that you formed with eBay and now you're salty because they won't do something they have no obligation to do and never claimed that they would.

                      • Protractor on 04/07/2025 - 11:36

                        @Muppet Detector: Sorry, but you are 180 degrees off.
                        Ebay is ALLOWING sellers to do these things AFTER reports. Read some of the tales of woe here.

                        https://www.ozbargain.com.au/search/node/ebay%20scam%20type%…

                        Salt must be a contagion.

                        • Muppet Detector on 04/07/2025 - 13:27

                          @Protractor: Your protractor is broken.

                          • Protractor on 04/07/2025 - 13:57

                            @Muppet Detector: I bought it from ebay

                            • Muppet Detector on 04/07/2025 - 13:58

                              @Protractor: No, you bought it on eBay.

                              eBay didn't sell you anything.

                              • Protractor on 04/07/2025 - 13:58

                                @Muppet Detector: 'via'

                                • Muppet Detector on 04/07/2025 - 14:04

                                  @Protractor: Contact the seller via eBay messages if still under warranty.

                                  • Protractor on 04/07/2025 - 14:08

                                    @Muppet Detector: Seller closed the store down before I could return it. ebay told me to re-read the T & C. When I asked for a warranty claim, they said it was after 45 days. So they said, bad luck. I escalated and the sent me another one the same as the first. Case was closed off.
                                    (may or may not have happened)

                                    • Muppet Detector on 04/07/2025 - 14:15

                                      @Protractor: If store was closed down, how did eBay send you a new protractor? eBay don't have any stock.

                                      Regardless, you are such a lucky little protractor, eBay provided you with assistance to try and help you avoid paying to pursue legal recourse. That is more than they are obliged to and certainly more than they told you they would.

                                      Such a lucky little protractor, and you say there is no God.

                                      Now, you do what anybody else has to do when a store closes down.

                                      You go through the process of seeking civil remedy through the courts or tribunals.

                                      Maybe run it past the manufacturer to see if they'll help first, can't hurt.

  • sidesw1pe on 03/07/2025 - 23:02
    +4

    Logitech offered me 20% a new one.

    So what's that, just the buttons and a wheel?

    • Shpox on 04/07/2025 - 13:11

      I guess so. The wheel is faulty so that's no good to me.

  • jv on 03/07/2025 - 23:24
    +2

    Went through the motions with Logitech

    Go through the motions from the store you purchased from, not the manufacturer…

  • Muppet Detector on 04/07/2025 - 08:44

    If all else fails, did you pay by PayPal?

    Last time I checked they had 180 Buyer protection for SNAD. Might get some success following that avenue.

    • Shpox on 04/07/2025 - 13:12

      I did luckily!

  • wetsandwich on 04/07/2025 - 10:00
    +1

    In Australia, you deal with the retailer for warranties.

    Yes, the manufacturer might help you sometimes, but ultimately they don't really have to.

    Start making ebay claims through the proper channels, raise a dispute etc. Anything else they are going to fob you off or delay you until it's too late.

    • Shpox on 04/07/2025 - 13:12

      Is the retailer in this case the dude running the ebay store?

      • Muppet Detector on 04/07/2025 - 13:15

        Yes. The retailer is the person/store who sold you your item/s.

        eBay did not sell you the items.

        eBay are neither the retailer or manufacturer.

    • HuzzahIndeed on 04/07/2025 - 13:26

      @wetsandwich That’s not true. Under ACL the customer has the choice to deal with the retailer that the item was purchased from or the manufacturer/distributor directly. Whoever the customer decides to approach they can’t refuse to help and tell the customer to go to the other.

      In many warranty claim situations it’s actually faster to deal with the manufacturer/distributor directly than go through the retailer for a remedy. It’s generally only quicker to go through the retailer when the retailer has an instant on the spot brand new replacement policy for said item.

      • Muppet Detector on 04/07/2025 - 13:41
        -1

        Absolutely terrible opinion. Fortunately, it is not legal advice.

        Sure, buyer can approach manufacturer in SOME circumstances, but consumer is severely limited to the available remedies they are entitled to receive through manufacturer.

        Use manufacturer as an absolute last resort.

        Let supplier deal with manufacturer. Should you need further legal assistance, it will also be cheaper to pursue that through the supplier rather than the manufacturer.

        So many reasons for consumer to avoid dealing directly with manufacturer.

        • HuzzahIndeed on 04/07/2025 - 14:13

          No your opinion is the terrible one, and it’s poor advice. What I said aligns with Australian consumer law so how isn’t legal?

          Under ACL the buyer can approach the manufacturer/distributor in all circumstances that involved the purchase of a brand new item from an Australian retailer to start the process of a warranty claim.

          Most products aren’t manufactured in Australia, many manufacturers outsource local business to a distributor/supplier, which is who is contacted for a repair.

          I’ve approached the manufacturer/distributor directly for several big big ticket items I purchased from retailers like JB HiFi and Harvey Norman. You’re cutting out the middle man when you do this, the turn around time if you approach the retailer instead is longer, for reasons such as faulty items sit in the retailers store rooms and warehouses for additional time before they process the claims and send the item to the manufacturer/distributor to be assessed, and these delivery times also slow down the process.

          My Breville dual boiler espresso machine was fixed within 1 week by dealing with Breville and their service centre directly. It would have taken 2-3 weeks through JB HiFi according to them.

          One of my 65” LG OLED TV’s developed 2 faults, I contacted LG and went through their warranty claim process and it was repaired back up on the wall within 7 days. Harvey Norman’s turn around was also 2-3 weeks.

          One of my KEF Dolby Atmos speakers developed a fault, I contacted the Australian distributor, I followed their warrant claim process, they ordered a new replacement part, when it came in I took it in an they fixed it in 1 hour and a half while I went to a cafe nearby and had a coffee.

          One of my Denon recievers developed a fault, I contacted the local distributor, went through raising a warranty claim process, I took it in and it was repaired within a week also. Harvey Norman’s estimated turn around for this was again 2-3 weeks.

          • Protractor on 04/07/2025 - 14:17
            +1

            @HuzzahIndeed: Stop shopping at HN?

            • Muppet Detector on 04/07/2025 - 14:19

              @Protractor: LOL!

              GOLD!

            • HuzzahIndeed on 04/07/2025 - 14:22

              @Protractor: Only 2 of the 4 products I mentioned that developed faults were bought from Harvey Norman. That’s the mistake that plenty of people make simply because they hate Gerry Harvey. Harvey Norman can very competitive with pricing if people would just go in and talk to the sale people rather than being online zombies that reply on searching for prices online. For example, I bought a $10000 RRP TV brand new a year an half ago, and Harvey Norman were prepared to go substantially lower than anyone else.

              • Muppet Detector on 04/07/2025 - 15:07

                @HuzzahIndeed: I call shenanigans.

                There is no way that one person can buy so many things that keep breaking.

                I smell a whole lot of user error happening in your place.

                But I reckon you're just making stuff up (again).

                LOL

                @Protractor 'S head is gonna explode when he hears about the $10,000 TV…

                ROFL

                Battlers?

                Financial Crisis?

                Still sticking to that?

                • HuzzahIndeed on 04/07/2025 - 15:16

                  @Muppet Detector: Again with an another dumb comment, obviously the NDIS assistance you receive isn’t doing you any good, what a waste of tax payers money. If the fault were caused user errors that would have been picked up on and detected when the manufacturers/distributors accessed the items for repair and they would have refused the repairs under warranty.

                  You argue just like 5 year old kid. As soon as you’re wrong about something, which you were today about ACL, you can’t admit it, and start behaving just like this.

                  • Moderatorhamza23 on 04/07/2025 - 15:22

                    @HuzzahIndeed: @HuzzahIndeed @Muppet Detector

                    That's enough please.

          • Muppet Detector on 04/07/2025 - 14:18

            @HuzzahIndeed: I see that you still can't read.

            Might be why you don't understand Consumer Law.

            I do thank you for using paragraphs though this time.

            • HuzzahIndeed on 04/07/2025 - 14:28

              @Muppet Detector: There is only one of us that clearly doesn’t understand Australian consumer law, and it’s the Muppet that’s been Detected in the room. And also only one of us that seems to have reading difficulties and is lacking in comprehension, if I had to guess I’d say you’re reliant on NDIS for something.

  • peteru on 04/07/2025 - 17:49

    If you buy via auction, then by Australian law, you are stuffed. All sales final. Sold as-is. Then again, eBay only started off as an auction site - but their main business model has changed since. If it was an outright sale, your best bet is to get a refund because the product has a major failure. Insist on that, instead of 20% off another purchase.

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