Read if You Use AmEx Spend $XX and Get $XX Offers Issue (about My Case from JB Hi-Fi)

leoorange3107 on 07/07/2025 - 21:38
Last edited 07/07/2025 - 23:42

First time using their promotion, I saved the spend $100 and get $10 back on 29/6 morning then spent more than $100 on 29/6 afternoon.

My Paypal and JB Hi Fi invoice also showed purchase on 29/6. JB Hi Fi also sent me a link for special deal from Livechat on 29/6.

Amex shows transition on 28/6 and they decided not to give $10 back because I saved it on 29/6 morning.

I understand that I need to save it first to get credit but their system is showing the wrong purchase date.

If you are using their promotion, make sure you saved 24 hours before using it. Their system must have issues.

If you are waiting for credit back, please contact them directly.

Good luck

Update Amex explained I cannot use paypal for promotion and I accepted that.
They just said they are using MST (Mountain standard time) on transaction but seems using AEST for saving the promotion

Once again, make sure you saved it for 24 hours before using it.

General Discussion

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Comments

  • jhaley3180 on 07/07/2025 - 21:51
    +5

    PayPal?

    • askbargain on 07/07/2025 - 21:56
      +3

      No credit if you use PayPal lol.

      • leoorange3107 on 07/07/2025 - 22:00
        -1

        Yes. They also said that. But they said I don't get pay because I saved on 29 morning but shows purchased on 28. I actually bought it on 29 afternoon.

        • askbargain on 07/07/2025 - 23:07

          It would eventually credit. If it doesn’t, just speak to a supervisor.

  • djkelly69 on 07/07/2025 - 21:57
    +1

    I have never really looked into it, but I have noticed transactions on my Amex sometimes show on the previous date to the actual spend. I assume it is due to the date in the US or wherever their system is based.

    • leoorange3107 on 07/07/2025 - 22:03

      You are right. They just said they are using MST to show transition but seems like using AEST for saving the promotion

    • VladImpaler on 07/07/2025 - 22:19
      +1

      I've noticed weird dates on my AMEX statement as well, including dates before I made the transaction, this may explain it. Whereas NAB confuses me by only showing the date the transaction is finalised.

      Poor customer service by AMEX considering OP has proof of purchase etc.

  • CodeXD on 07/07/2025 - 22:02

    Amex shows transition on 28/6

    Ask them what it shows as activation date.

    • leoorange3107 on 07/07/2025 - 22:07

      activation date 30/6 but they use 28/6 MST transaction date so no cash back

  • radicalvin on 07/07/2025 - 22:33
    +5

    I saved my Reebok transaction and used it within 30mins last Saturday. Got my credit today. Never had an issue with their credit promotion tbh. The issue was definitely because you’ve used PayPal.

  • Bargainitis on 07/07/2025 - 22:48
    +4

    Guys…. just saved all the offers when you see them. Its a free option. No reason to try and time it unless there is overlapping offers (seldom see this)

  • Gunnar on 07/07/2025 - 23:20
    -3

    You spent all that time to writing a post about $10?

    I’ve never had any issues with my Amex cash back being valid, even when I’ve spent it immediately after saving it

    • askbargain on 07/07/2025 - 23:22
      +1

      He’s doing a public service!

  • Wiadro on 07/07/2025 - 23:35
    -2

    best thing i did i leave amex

  • jv on 07/07/2025 - 23:52
    +2

    If you are using their promotion, make sure you saved 24 hours before using it.

    Nah, it works fine and is available as soon as you save it.

  • grimace3 on 08/07/2025 - 05:18
    +3

    Paypal is considered a "third party payment processor" and will usually be excluded from AMEX spend offers. The terms of the offers state "Excludes transactions made through a third party establishment or payment processor.".

  • Coops1 on 08/07/2025 - 08:26
    +1

    Overthinking things. Save and spend straight away not an issue

    There will never be a discrepancy between saved offer time and purchase time. Just different time zones for transaction, eg US time for transaction

  • Hvrd on 08/07/2025 - 09:05

    On there eat out promos for 25% back I spent at a restaurant confirmed eligible on their map and the place even had the dine out promo advertised but I never received it - Always screenshot the map because that is what support asked for

  • Neoika on 08/07/2025 - 11:13
    +1

    Always Eligible via digital wallet (Apple Pay, GPay).

  • Drakesy on 08/07/2025 - 14:30
    +2

    Update Amex explained I cannot use paypal for promotion and I accepted that.
    They just said they are using MST (Mountain standard time) on transaction but seems using AEST for saving the promotion
    Once again, make sure you saved it for 24 hours before using it.

    Orrrr, maybe don't use paypal for an AMEX promotion?

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