Honda Covering Parts Cost Not Labour for out of Warranty Repair

ericc on 08/07/2025 - 13:48
Last edited 16/07/2025 - 12:07 by 1 other user

Hi, I purchased a Honda CR-V in late 2019, and the vehicle is now approximately 7 months out of warranty. During a recent service, it was diagnosed with a worn injector that requires replacement.

Honda has agreed to cover the cost of the parts, but not the labour, which has been quoted at around $600.

Given the vehicle is only recently out of warranty, do I have grounds to request that Honda also cover the labour costs?

Thanks

Update: After a long email to Honda, the CS team reached out and offered to cover both Part and Labour fee. I'm happy.
Cheers

Automotive Car Honda SUV

Comments

  • geekcohen on 08/07/2025 - 13:56
    +5

    Whats the cost of the parts and how many hours labour?

    How many kms has the vehicle done?

    It sounds fair and generally what I hear for vehicles just outside of Warranty is, parts paid for, but labour is the only out of pocket, which I think is fair in most cases.

    • ericc on 08/07/2025 - 14:04

      I was advised the part was around $1000. I did not ask about the hours of labour.
      I have done around 74k on the odo

      • geekcohen on 08/07/2025 - 14:20
        +7

        Labour is probably 2-3 hours. 74k in kms seems low.

        But the fact they are willing to cover cost of parts is generous. It depends on how hard you want to push all for $600.

        • Protractor on 08/07/2025 - 14:27

          I'd take it to an independent mechanic, with a high end diagnostic setup, tell them nothing about the quoted issue, and see what shows up. ( If the car isn't symptomatic that is.We just don't know that,yet)

        • ericc on 08/07/2025 - 14:29

          $600 is not small amount so I think I will try my luck

      • GordonD on 08/07/2025 - 15:31

        I was advised the part was around $1000.

        That is an order of magnitude more than TV shows like Wheeler Dealers and CarSOS say they pay for injectors.

      • GordonD on 08/07/2025 - 17:45

        MyCar's website says $70-$250 for cleaning. And $300-$500 for replacement.

        https://www.mycar.com.au/repairs/fuel-injection

      • Exec-Matrix on 09/07/2025 - 07:42

        They should cover all of it. It's only just out of warranty and ACL would apply.

  • Stealtho on 08/07/2025 - 13:56

    If bought from a dealer you have also had it serviced at I would say yes.
    Good will.

    • ericc on 08/07/2025 - 14:06
      -1

      thanks for the input

    • jv on 08/07/2025 - 14:26
      +1

      Good will

      hunting?

  • barge-in hunter on 08/07/2025 - 14:00

    This situation commonly means that a manufacturers head office has approved the warranty repair ( which includes labour) but the dealership don’t like the reduced labour rate HO pays, so are trying to double dip.

    But I think Honda might now own all their sales dealerships direct? So it’s a luck of the draw thing for you unfortunately

    • ericc on 08/07/2025 - 14:07

      you reckon I could try to contact Honda HO directly?

      • Stealtho on 08/07/2025 - 14:19

        Did you buy it from the same dealer? could try the sales guy if so see if he can pull some strings.

        • Protractor on 08/07/2025 - 14:23

          LOL. He'd try and flog the OP another car. ( Think FLIP,. Much like an iPhone)

          • Stealtho on 08/07/2025 - 14:32
            -2

            @Protractor: LOL.
            My sales guy at dealership who has been there for 20 years, would 100% get this fixed for $0

            You obviously don't build relationships with people you deal with.
            Try it a good lifes lesson.

            • Protractor on 08/07/2025 - 14:37

              @Stealtho: Great, maybe get them to fix Ops car.

              If I have something to sell, I just sell it with a price in mind, and am honest with the buyer. I don't lie or rip ppl off. I don't need a relationship with a buyer, and they don't with me. I'm not a grifter,phone flipper or sales person.

              You obviously don't build relationships with people you deal with.
              I build relationships organically.I leave the ulterior motive aspect to grifters,phone flippers & sales folk.

              • Stealtho on 08/07/2025 - 14:45
                -3

                @Protractor: you sound like a barrel of laughs lol
                time to get out of your cave
                ps go and troll someone else

                • Protractor on 08/07/2025 - 14:50

                  @Stealtho: Thanks for the advice. I'm normally reticent to engage with live at home, matriarch attired, social media sales ppl, but you may have some feasible life tips I can adapt.

        • ericc on 08/07/2025 - 14:26

          same dealer but the sales guy is no longer there :)

  • Drakesy on 08/07/2025 - 14:12
    +10

    Given the vehicle is only recently out of warranty, do I have grounds to request that Honda also cover the labour costs?

    I'd say Honda has more than come to the party replacing parts outside of warranty, not many if any brands would do this.

    Mind you given it's a petrol CRV injectors are fairly cheap and the labour surely would be 2 hours max, it's not like a diesel injector on a Euro thats hidden beneath wires and every pipe under the sun.

    • ericc on 08/07/2025 - 14:14

      thanks for your input

    • JIMB0 on 08/07/2025 - 16:20
      +1

      We had them fix a coolant leak out of warranty. They were informed of it during the warranty period, but claimed they couldn't find the source. I had to take photos and show them, but by then the warranty had expired. Honda service centres are comically incompetent.

      • Protractor on 08/07/2025 - 18:22
        +1

        Sounds like it's the place SCA shop assistants go to retire.

  • Protractor on 08/07/2025 - 14:21
    +2

    Christ, that's a shit life for injectors. I mean if it was related to terrible fuel other issues would have arisen prior. Based on it would not have just carked instantly, ask if they have ever had the OBD2 over the vehicle per service and whether any failure signs were evident. Did or have you noticed any jump in performance,missing or fuel guzzling, and if so can you quantify the time? Honestly I would be asking for all the labour paid by them, and if not have 50/50 or 60/40 (your favour as your bottom line) But if I was you I would contact head office and ask for the whole job paid for. If you get to email them cc your local consumer affairs dept in the email trail.

    • ericc on 08/07/2025 - 14:28

      Thanks for your input. I hardly noticed any issue with the car before this
      I think I will contact the Head Office directly and see what they will say

      • Protractor on 08/07/2025 - 14:32

        So are there any symptoms at all? Hesitation, rough idle/acceleration, missing, jerky under acceleration, backfires, sudden heavy fuel usage, smoke?

        • ericc on 08/07/2025 - 14:35

          I would say no. Been very reliable

          • Protractor on 08/07/2025 - 14:39
            +2

            @ericc: Maybe they're gaming you. The timing is impeccable. Contact head office, and if you believe the dealers claim, get a second opinion as mentioned above. It could be money well spent. It's a pity you didn't ask for or get a written read out of the OBD2 diagnosis.

  • Nugs on 08/07/2025 - 14:38

    "Honda has agreed to cover the cost of the parts, but not the labour"
    Grab the parts and diy?
    .

    • JIMB0 on 08/07/2025 - 16:14

      Sell them on eBay. The car is running fine. It sounds like the dealer is trying to scam them for the labour.

  • 87percent on 08/07/2025 - 14:58
    +1

    Had a similar issue a couple of years ago when I had a rocker cover replaced by Honda, which they said came with a 12 month warranty. Next service, they discovered that the rocker cover was cracked and said i needed it replaced. It was about 2 months after the warranty lapsed, and they too would only cover the part not the labour (although it was only a couple hundred 0r something)

    • JIMB0 on 08/07/2025 - 16:16
      +1

      The apprentice probably tightened it too much. They're a bit rough at dealerships and often work without adequate supervision.

  • Dollar General on 08/07/2025 - 15:21

    I would harass head office to cover all costs. They should back their products for longer than that

  • pegaxs on 08/07/2025 - 15:29
    +1

    Lol @ Honda cars in Australia… Just die out already, Honda. Gawd, I think Fiat sell more cars a year than what Honda does now. I think this is a great warning to other manufacturers that are toying with "fixed price models" and then offering non-competitive prices.

    • Drakesy on 08/07/2025 - 16:04

      Nissan, Honda and Subaru i feel are all about to cark it in Australia.
      China honestly is putting out better specc'd and backed cars.

      • jv on 08/07/2025 - 16:27
        -2

        China honestly is putting out better specc'd and backed cars.

        but they are ugly looking cars…

        • Daabido on 08/07/2025 - 16:51

          and made with apple cores and old newspapers.

      • Brick Tamland on 08/07/2025 - 18:41

        Keep up those positive affirmations to keep that buyers regret at bay. I am just joshing but no one should be trying to convince themselves this much of a purchase decision

      • Exec-Matrix on 09/07/2025 - 07:41
        -3

        And in your mind we should all be driving Geely, Chery, Leapmotors… No thanks, walking is a far better option.

        • Drakesy on 09/07/2025 - 10:20

          You do you :)

  • brendanm on 08/07/2025 - 22:48

    This direct injection? I thought Honda had semi-known issue with their direct injectors.

  • Muppet Detector on 10/07/2025 - 04:00

    During a recent service, it was diagnosed with a worn injector that requires replacement.

    Were you made of this before your warranty applied?

    Have you maintained regular log book services for the duration of the warranty?

    As it is outside of warranty, if log books check out, I think the dealer is doing a good thing to voluntarily split costs with.

    Obviously, if you're not happy with that, escalate the decision to Head Office.

    As far as ACL goes, whilst your doohickey thing may be classified as a perishable, if it is, I can't imagine them deciding that you have any consumer guarantees for any replacement based on the information given here.

  • doctordv8 on 10/07/2025 - 06:54

    No. FCOL!

    Just be gratefully they offered free parts.

  • blahoz on 16/07/2025 - 09:34

    @Op, I bought a 2019 Toyota Corolla which was delivered in Dec. My 5 year warranty expired Dec 2024 and when I took the car for a service in Apr 2025 on it's annual service cycle, I was told the front left wheel bearing was faulty and required replacement at the cost of $700.

    I argued that I've taken the car in for servicing at the same place I purchased and at the recommended intervals and the fault most likely happened during the warranty period but was not made known until the next service.

    Dealer said they will submit a case with Toyota Australia for a warranty cover exception and in 3 weeks I got a phone call advising they will fully cover the parts and labour under a single-time goodwill warranty.

  • doctordv8 on 17/07/2025 - 09:28
    +1

    "…..most likely happened……"

    It should have read '…possibly happened during..'

    Good on them and lucky break for you.

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