Bosch Washing Machine - Major Fault < 4 Years - The Good Guys and Bosch Won't Help

chasingstoke on 08/07/2025 - 20:09
Last edited 09/07/2025 - 11:18 by 2 other users

Hi all, my Bosch Series 4 washing machine has a drum bearing failure. On a spin cycle the machine sounds like a jet engine, and the internet is fairly unanimous that this is a major fault and requires the entire drum to be replaced (which means a full machine replacement).

The unit is just under four years old, I would think a machine like this should last at least five.

Bosch are attempting to refuse a repair / replace / refund as it is outside of their warranty. They are insisting that I pay for a technician to diagnose. The Good Guys Online have also been resistant to help and haven't responded to my written or phone requests for a remedy.

Has anyone been through similar and has any advice? What is the next step to attempt to have this remedied under Australian consumer law? I'm in NSW.

Electrical & Electronics Bosch Washing Machine

Comments

  • Hybroid on 08/07/2025 - 20:13
    +16

    Australian Consumer Law doesn't state how long a machine should last, only a subjective 'reasonable' timeframe. Follow this guidance for next steps: https://www.ozbargain.com.au/comment/16690765/redir

  • Jetstream on 08/07/2025 - 20:35
    +5

    How much did you purchase it for?

    ACL is a subjective test, for instance if you paid $10,000 you would expect it to last for longer than 4 years.

    The inverse argument is, if you had a washing machine die after four years - how much would you have hoped to have paid for it?

    I would have thought 5-600, would be reasonable.

    If you paid more than that, then that is how strong your case it.

    That's if I was sitting on on the board at xCat - But I don't do that, so my thoughts mean SFA

    • Protractor on 08/07/2025 - 20:51
      +30

      Good to know I need to spend at least ten grand on a washing machine to get support beyond 4 years. It makes the implosion at year 5 so much more tolerable.

    • Tleyx on 09/07/2025 - 15:22
      +5

      $600 in four years is $3 a wash if a wash a week, seems a lot

      • kaleidoscope on 10/07/2025 - 00:54
        • electricity/ gas for hw (compared to using a laundromat)
      • rumblytangara on 10/07/2025 - 23:32

        You only wash clothes once a week?!

        • Tleyx on 11/07/2025 - 08:09
          +1

          Single person

  • JIMB0 on 08/07/2025 - 20:45
    +3

    @SYLTB

    • Jolakot on 08/07/2025 - 20:53
      +8

      F & P is just rebadged Haier, made in the same factory.

        • Jolakot on 08/07/2025 - 21:07
          +4

          They have a 1.4 star rating, 92% negative: https://www.productreview.com.au/listings/fisher-paykel

          Which is pretty bad when you consider that Telstra of all companies is also 1.4 stars: https://www.productreview.com.au/listings/telstra-1

          Look at their current washing machine, not one from 10 years ago, the Haier is better reviewed.

            • Jolakot on 09/07/2025 - 00:11
              +16

              @Protractor: Your machine was made in 2015, they closed down their last ANZ factory in 2016. All of their products made since have terrible reviews, so with this badge they do not do something right.

              No point in paying a premium for a Chinese brand, and F&P is a Chinese brand now.

              • Protractor on 09/07/2025 - 09:53
                -8

                @Jolakot: Well, looks like my opinion, and the reviews of mine was right, and yours about the newly re-badged Haier version might be a precautionary tale as well. Looks like F & P is off the list too. But for the same reasons you point out( change in quality) Bosch won't be on our list next time around. This development does explain why F & P with similar features to ours seem to be 'value for money' at the new price point. I'll definitely be watching this space and following reviews.
                I'm impressed with ours that's for sure.
                But base globalisation does very little for well paid jobs & product quality, when it comes to consumer goods.Another one bites the dust.

              • johnno07 on 09/07/2025 - 22:06

                @Jolakot: Can confirm I have a F&P washing machine and fridge/freezer that haven't skipped a beat since their purchase 2017. So maybe they aren't all bad.

      • HuzzahIndeed on 08/07/2025 - 22:56
        +3

        @Jolakot I wouldn’t touch Fisher & Paykel now. As a New Zealand born Australian citizen F&P used be my brand of choice. I still own a stainless steel Fisher & Paykel upside down fridge from not long before the Haier group acquired the company in 2012, and a Fisher & Paykel smart front loader washing machine that was bought maybe 2 years or so before 2016 when Australian and New Zealand manufacturing ceased and production was shifting to South East Asia and China. Both the fridge and washing machine are still in pretty good condition and are going strong. I wouldn’t expect the same life expectancy out of Fisher & Paykel products manufactured by Haier today though.

      • JIMB0 on 08/07/2025 - 23:04

        I have a previous model Haier washing machine that has the Fisher and Paykel logo on its parts.

    • brendanm on 08/07/2025 - 22:33
      +4

      Everything can have a failure, even the very best brands. Pretty poor support though for a 4 year old washing machine.

    • DGrayson82 on 09/07/2025 - 10:18
      +6

      Interesting. Lots of ppl here swear by Bosch.

      Bosch are great as long as you buy the models that are made in Germany. We own a few of the Series 6 and 8 machines which are made in Germany and we've had no issues at all (except for the induction cooktop, but that was a general induction issue, not Bosch related)

      • sponson on 10/07/2025 - 23:03
        +1

        Bosch are great as long as you buy the models that are made in Germany

        IMO this is anecdotal at best. Only a small proportion of their products are still German made and the stuff made in China or wherever is just as good. I've got several Bosch appliances, including a Chinese-made washing machine that's 13 years old and is good as new. I did replace the dampers on it but that's it (speaking of which, I do like Bosch for the availability of spare parts and diagrams and whatnot)

        • heal on 13/07/2025 - 08:30
          -1

          I've got several Bosch appliances, including a Chinese-made washing machine that's 13 years old and is good as new

          This is also anecdotal.

    • Lastchancetosee on 09/07/2025 - 10:20
      +2

      We bought Bisch when we lived in Europe twenty years ago because the quality and value were excellent. My Bosch pyrolytic oven has been going strong for six years, but that's to be expected, even wuth use every day.

      The F&P front loader is a beast. No issues and heavy use for over ten years, so either seem good.

  • BertieBrown on 08/07/2025 - 20:59
    +23

    It depends a bit on your states magistrates court, but I would send them a letter of demand stating that the machine makes high pitched whining noise and that you’re concerned there is a risk of fire due to a fault that you cannot diagnose, (which considering if it’s indeed a bearing is a possibility). Say that you want the machine repaired and if that’s not possible that you want it replaced. Say that you understand that under ACL the seller has the opportunity to diagnose the fault, which you invite them to do ASAP as it’s a washing machine being used regularly (and again cite the fire risk). Say that you want a response within 21 days (again may vary being in NSW) or you will go to small claims as you think it’s not of acceptable quality/fit for purpose as per your rights under ACL.

    You can try your consumer affairs, but if it’s similar to other stares that may have no power to enforce resolution.

    I’d suggest that TGG aren’t going to want to bother having to turn up to a small claims Court over a washing machine and will be willing to fix it or replace it for you if push comes to shove.

    Unfortunately a lot of retailers try this malarkey because they bank on people getting frustrated and just buying a new washing machine, or being bullied out of their ACL rights.

    But yeah, a four year old washing machine should be covered by ACL IMO.

    • Roman Sandstorm on 10/07/2025 - 12:42
      +5

      @BertieBrown

      Bertie, you really should stop giving absolutely sensible and rational advice.

      You'll end up changing OzB's reputation.

    • Ciderfizz44 on 12/07/2025 - 07:16

      This guy ACLs

    • Downvoter on 08/07/2025 - 21:23
      +1

      Logs of what repairs?

    • coffeeinmyveins on 08/07/2025 - 21:32
      +12

      Bosch is invented for life. My Bosch is still going strong after 20 years

      This is not the case anymore.

      your washing machine was built great - 20 years ago - they aren't anymore.

        • Buckshot on 09/07/2025 - 10:14

          Captiva was built in Korea by Daewoo (as I'm sure you're aware), and a lot of Bosch washing machines (except the cheapest of models) are still built in Germany. Our washing machine is still going strong after 7 years.
          There will unfortunately always be a small sample that have a fault, with almost any brand of appliance.

          • Protractor on 09/07/2025 - 10:24
            -1

            @Buckshot: Craptiva ? Seriously though, I don't write of the Korean car industry for this mistake.

            Not all Chinese parts are crap, but
            I'd still be doing some back grounding and reading up on reviews, before paying the big bucks for 'German engineering'.
            Our F & P is approaching 10 and it was made in NZ, so back then they were doing something right. I hate the way good products are being vampired by global giants for the reputation and reliability ,only to ruin it chasing turnover.

            • Buckshot on 09/07/2025 - 10:41
              +1

              @Protractor: No, the Korean car industry has come a long way, but Daewoo quality back then wasn't crash hot. I remember driving them.

              Chinese parts certainly aren't always crap either. It will obviously come down to how low the price is their built to, and what the QA/QC is like.

              I always do a lot of research on anything I buy. The German made Bosch appliances rated very well from many consumer reviews

            • Gr8deel on 09/07/2025 - 17:51

              @Protractor: " I hate the way good products are being vampired by global giants for the reputation and reliability ,only to ruin it chasing turnover"

              This is getting to be modus operandi world wide…every product is now built /produced to lowest cost possible at the expense of quality/reliability/longevity. In the long run this is just consuming far more resources and producing more waste. Not sure what the answer is as a lot of people will simply say don't care, want cheapest possible goods.

              • Protractor on 09/07/2025 - 18:00

                @Gr8deel: Capitalism is killing the planet and we pay for it ( twice.)

    • frewer on 09/07/2025 - 13:22

      Shhht noone tell him about the rate of German tanks breakdown in WWII

      • Eeples on 10/07/2025 - 17:25
        +1

        Frenchman: We love the German tourists. As long as they don't come all at once….

  • ninohax on 08/07/2025 - 21:36

    Ideally washing machines should last a bare minimum 5 years but unfortunately the ACL language is way too vague which lets companies get away easily. But do pursue it do not these shitty greedy companies get off the hook so easily.

    • Protractor on 08/07/2025 - 22:37

      Bloody Chermans

  • jizmo on 08/07/2025 - 22:39
    -6

    Put bleach/chlorine in a front loader and you'll blow the bearing causing it to do that.
    They're not going to pay someone to look at it when they already know what the problem is.

    • gromit on 09/07/2025 - 13:58
      +6

      If whats been put into the washing machine is making its way into the bearings of the Drum then the machine is fundamentally flawed.

  • Gotchas on 08/07/2025 - 22:41
    +6

    Put yourself in their shoes - you could of abused it etc - they don’t know

    Pay to get it diagnosed - then hit them up for reimbursement/replacement/refund

    Letter of demand, followed by fair trading, then NCAT tribunal if they don’t fold ( 98 %chance they surrender before court date)

    You’ll be able to get your call out fee and court lodgement fees reimbursement as well if you negotiate properly

  • Capo93 on 08/07/2025 - 23:57
    +10

    Appliance tech here, as @Gotchas said, pay to get it diagnosed then go back to them. I've been in a manger roll previously and I wasn't take anyones word, i needed a written report from a technician.

  • kizzy on 09/07/2025 - 07:39
    +3

    Yep! I had a Bosch front loader have the main bearing fail within 3 years. Bosch were not interested in helping. I will never buy Bosch again.

  • Amanda3724 on 09/07/2025 - 09:24
    +18

    Personal experience here!

    I have used this ACCC complaint template 3 times now with 100% success, on a 4 year old Bosch dishwasher, a just over 1 year old LG speaker and a 3 year old LG fridge freezer.

    Once I sent the letter none of them put up any further resistance and it was a breeze getting 2 x totally free repairs and 1 x full credit, (not financially viable for them to repair).

    Good luck!

    https://www.accc.gov.au/consumers/problem-with-a-product-or-…

    • geekcohen on 09/07/2025 - 13:37

      What were the issues that you had with your items?

      • Protractor on 09/07/2025 - 15:32

        The last 2 were LGs?

      • Amanda3724 on 12/07/2025 - 09:30

        Dishwasher failed to empty water at the end of the cycle, (replacement pump required), surround sound speaker never worked, (donated to a charity raffle and winner only opened it after almost a year), fridge freezer stopped chilling, (new compressor required).

  • smart78 on 09/07/2025 - 10:42
    -1

    @chasingstoke, I am pretty much same situation but with Dryer. Technician quote me approx. $450 to repair the machine for which I paid $1300 and just 4 years old used only during winters.

    However, I was lucky with writing a strong email to Bosch Customer Service, also in my case there is particular error which comes on Dryer and found out that many consumers are facing the same issue after 3-4 years.

    I got reply to call them, explained whole scenario and they agreed to fix it as goodwill.

    Give it a shot… good luck.

    • SnoozeAndLose on 09/07/2025 - 10:47
      +1

      Can you share the strong email that you have set?

      • smart78 on 09/07/2025 - 10:50
        -1

        I just used ChatGPT to write me that based on my scenario and error code. Something on lines of Bosch is such a strong brand and this is not expected from their products.

        • dbmitch on 10/07/2025 - 19:32

          Now this is what AI should be used for! Lawyer speak in the hands of the people.

  • Retailing on 09/07/2025 - 11:45

    Sounds like the retailer isn’t caring to help.
    Even if you bought it through The Good Guys online, you should have an order/invoice that shows which physical store provided the goods.
    You are more likely to get help from a physical shop than an online team.
    I just had a Bosch washing machine covered a year and a half outside of warranty through the rep yesterday, didn’t need to even mention ACL etc.

  • trapper on 09/07/2025 - 12:15
    +7

    I would expect at least 10 years for a washing machine.

    • Retailing on 09/07/2025 - 19:13

      I’m surprised by the up votes, not saying that 4 years is not slightly premature for an issue.

      But to generically think that all washing machines would last 10 years is not realistic.
      There are many factors such as the amount of wash cycles but I find that even the higher end washing machines often barely get past the 10 year mark as that is what they are rated / designed for.

      A good example is people expectations with Miele washing machines as they have a “20 Year” claim which in reality is an average simulated test for 5000 wash cycles. So if you washed once a day that already becomes closer to 13 Years.

      I personally bought 2 Miele washers at the same time and they both lasted around 6-7 Years before issues started to pop up.

      Price and timeframe are factors when dealing with ACL claims, as it would be reasonable to expect a more expensive ( especially washing machines ) to last longer than the cheapest options.

      If it was expected that all washing machine last 10 years, then everyone would just buy the cheapest options like a TCL 10KG Front Loader for $600 for example.

      • boirganz on 11/07/2025 - 19:58

        It’s a good rule of thumb for white goods which is (roughly) backed by ATO depreciation data - which corresponds to expected lifetimes of an asset. Also on prior rulings.

        $600 or $2000 it should last the same but have different levels of functionality (like unnecessary shit like touchscreen panels, Bluetooth and wifi on the higher end)

    • Nebargains on 10/07/2025 - 09:34
      +2

      I agree, I replaced my washing machine about 2 years ago. Previous washing machine was an LG, nothing fancy, top loader, reckon it was 12-13 years old and it was still running completely fine. Only reason we replaced it was we needed a bigger one.

      So when I read comments sort of implying 4-5 years is not unexpected I am very surprised. I would definitely be expecting 7-10 years.

  • geekcohen on 09/07/2025 - 13:40
    -4

    And this is why some of the extra warranties on items like Washing Machines and Dryers are worth it. I had an issue with a Dryer that became unrepairable due to parts, and I received a full credit for what I paid. Bought a new one with the extra warranty as well. Warranty was well worth it. It was only $150 for 5-year total warranty.

    My dryer issue was about 4.5 years old, so was only about 6 months away from expirying.

  • geekcohen on 09/07/2025 - 13:47
    +1

    They are insisting that I pay for a technician to diagnose

    Have you had an actual diagnosis? Or just Google says the issue is the bearing?

    What is the cost of a technician's visit? It might be worth paying for it and having something official, then pursuing things further via ACCC and recouping the cost of the technician's visit. At least you would have an official report.

  • mrhugo on 09/07/2025 - 14:25
    +2

    The main rear bearing is pretty big, but unfortunately very difficult to access as the drum has to be separated which would damage the drum. In this case a replacement unit would be the more economical option vs opening the unit, removing everything to get the drum out, splitting the drum, replacing the main bearing which is a press-fit, and putting it back together hoping you reseal the drum correctly (not recommended). Or swap out with a new drum that includes a new bearing (but that’s a big-ticket item)

    My old unit failed in this manner (which is why I explored this option as I have to tools and skills to do this, but the effort (and questionable longevity of the result) on a 12-year one machine just wasn't worth it). But this was after 12 years and multiple washes a day, the unit was a work horse.

    So, what did I do? Got a new unit, striped my old unit and sold the parts second hard for a few hundred combined meaning the replacement unit was ~$500.

    Are you sure it’s the bearing? Open the unit, and rotate the inner stainless-steel drum, a few degrees and check for play in all 4 axis each time till you get 360. You may notice in some spots there is play. There should be zero play. Eventually when there is too much play, the inner drum rubs on the other plastic drum, causing the outer casing to wear (you will get grey plastic material in your drum, if you see this, game over). When the casing wears through, you get a water leak. Sometimes the plastic makes it way into the water pump outlet accessible via the front of the unit.

    I have no idea how you trashed a main bearing after 4 years, were you running 14kg loads, cramming in bath towels. It's a proper BB/roller bearing. The bearing works hard as its supported from one side but there is a bit of margin. I can't see it failing unless it was used above its rated limits for a prolonged period.

    P.S: Stay away from Serie 4 washing machines (they are made in Turkey and use a different subset of parts that IMO do not deserve the Bosch name). Serie 6 and 8 (both of those have common parts, with the 8 having more tech, and being assembled in Germany. I prefer Serie 6 as and all the parts are the same (bar the PCB in some cases), for example the water pump is outsourced from Italy, and the motor is made by Bosch in Slovakia. Assembling a washing machine requires the same skill level as building Lego Duplo, its like the easiest whitegoods to assemble.

  • FlyingShadow on 09/07/2025 - 14:49

    Interesting observation about the modern builds of Bosch. I heard that the quality has changed to the worse in recent models.
    Our Bosch washing machine bought in 2011 has only started showing signs of age and in both cases i was able to fix it myself. In the first instance it was a burnt element which costed me $50 to replace and fit in (thanks to chatgpt and youtube for guiding), and this morning the drum stopped working, I instantly thought faulty bearing, but ended up "shifting things back in their place" after rotating the wheel at the back of the drum and resitting the belt. Not sure what it was and possibly the issue will come back in which case we will either require to open the drum and investigate or default to buying a new one if things get too hard.
    What was surprising to note, is the condition of the bearings and other parts inside the machine which almost showed no signs of wear. That's considering it does at least 8 full washes in a week. Its time might be nearing, but so far we've been impressed with the quality and longevity.
    P.S. I am not associated with Bosch in any way and this has been the only Bosch product in our house so far.

  • Ti-au on 09/07/2025 - 15:40

    Have a look at the effective life (deprecation) in the tax code/ATO.
    Courts / Tribunal generally like to use this metric.

  • Metre on 09/07/2025 - 16:18

    Fisher & Paykel is where it’s at. Current one been running for 10yrs, still going. Same with their fridges.

    • vid_ghost on 09/07/2025 - 16:30

      Same, Fisher & Paykel - cheapy model…. made in Aus… no issues in over 10 years of use 2-3 times a week

      I got it from Second-world Sydney… gone out of business or taken over by Harvey Norman now :)

      • Metre on 09/07/2025 - 18:52

        Got one “factory direct” for cheap as.

  • frostman on 09/07/2025 - 17:19
    -1

    Stick to Fisher and Westinghouse, most are made in AU

    • Retailing on 09/07/2025 - 18:30

      That hasn’t been the case for years.
      Fisher Paykel = Haier manufactured in China and Thailand.
      Westinghouse also manufactured in China, Thailand and small amount of product in Poland.

      • Metre on 09/07/2025 - 18:57

        They got bought out in 2012. Our range purchased in 2015 and never missed a beat. Bosch, Samsung, LG has a lot more issues.

    • CalmLemons on 09/07/2025 - 19:01

      Regardless of where they're made, F&P has always been the best for me, even a lot of clients that we purchased appliances for.

      Bosch is often too complex and prone to breaking. Things just need to work, when you give an appliance too many complex features the combination causes things to break more often.

      Every FP and Westinghouse product I've had has lasted until we started to think when can it break down so we can buy something new.

      Bosch, panasonic, samsung, LG are all pieces of sht.

      Some years the appliances orders can be in the hundreds of thousands if not millions and honestly I would not buy the euro models unless the build required the 'brand'.

      • Protractor on 10/07/2025 - 13:17

        Bosch, panasonic, samsung, LG are all pieces of sht.

        That would make a good retail banner. But there's a few more you could add.

        • dbmitch on 10/07/2025 - 19:35

          By the time they fill out that banner, it's just gonna be SMEG and Euromaid left and 10ks of $$$

  • Retailing on 09/07/2025 - 19:04

    Not sure what you’re basing these brands on having more issue?

    I can say that consistently brands like Speed Queen, Bosch or Miele have the least amount of issues.

    L.G and Fisher Paykel are about on par and Samsung would be beneath them.
    I would only rate Fisher Paykel in having decent support when compared to L.G or Samsung.

  • hypie on 09/07/2025 - 23:50
    +1

    Small claims court, they will repair it. Sometimes i've been forced to pay for a diagnostic service, once it is shown to be a manufacturing fault/major fault this should be refunded and covered under ACL.

    I would fight it… my Bosch is 8 years old and going strong.

  • Muppet Detector on 10/07/2025 - 04:19
    1. For how long was the warranty?
    2. How far out of the warranty period is the machine?
    3. As Retailer and Both Manufacturer are refusing to provide assistance, it would seem that you now need to enforce your Consumer Guarantees.
    4. For success here, it is likely that you will need to identify the fault and provide evidence of how it occurred in order for the xCat to determine whether you are due any remedy, but hopefully some combination of a repair (this would be my guess), replace or refund.

    It is only where the fault is found to be major in nature as a result of manufacturing defect, where repair may not be an available option.

    PLEASE NOTE:
    Whilst failure of water bearings may be a major fail, there are numerous factors that cause an otherwise compliant bearing to become faulty over time,which is of no control to the manufacturer or an indication to a desirable quality of material/part being initially used.

    This means that a bearing failure may not be the fault of the manufacturer. Particularly if out of warranty.

    ACL may look at contributing factors such as

    AGE=> with regular usage, they will wear out.
    WATER => hard or soft => can seep into bearing housing causing corrosion and degradation.
    DETERGENT EXPOSURE => as above
    OVERLOADING => overloading machine puts excessive stress on the bearings, accelerating wear and tear.
    INCORRECT INSTALLATION

    • geekcohen on 10/07/2025 - 06:43

      INCORRECT INSTALLATION

      How can you incorrectly install a washing machine? Its a power point and two hoses. How would that cause the bearing issue?

      • serpserpserp on 10/07/2025 - 08:28
        +1

        You might have a slanty floor which causes the weight bearing issues.

        • geekcohen on 10/07/2025 - 08:36
          -1

          I'd be getting the floor fixed if that is the case. If you have a slanty floor, there are other problems……

          • [Deactivated] on 10/07/2025 - 09:51

            @geekcohen: The asians reading this comment are outraged by the use of the word slanty

            • Protractor on 10/07/2025 - 13:19

              @[Deactivated]: But you're the one who went there.

              • [Deactivated] on 10/07/2025 - 13:27

                @Protractor: Can lead a fish to water or Xi Jin Ping to Winnie the Pooh.

      • Muppet Detector on 10/07/2025 - 11:38

        Wobbly drum.

  • doctordv8 on 10/07/2025 - 07:00
    +2

    I replaced the drum bearing myself 4 times in 18 yrs in an LG. $5 part, 1 hr to strip and reassemble.

    It was out of warranty too.
    No complaints here.

    It is not difficult to do, have a go.

  • Dreamcast on 10/07/2025 - 07:22

    Us peasants welcome you back to hand washing :)

  • serpserpserp on 10/07/2025 - 08:26
    +1

    It is outside of warranty. Just pay for the diagnosis and go from there. When I've had stuff out of warranty suddenly break, I've paid for the diagnosis and twice the problem was fixed on the spot.

    • nwa on 10/07/2025 - 10:24

      Thats the problem with ACL. What the point of warranty when people want a free service outside warranty.

      • Protractor on 10/07/2025 - 13:25
        +1

        What's the point of QC sticker on a cheap PoS that only lasts to the warranty period?
        Bearings are one of the the least expensive parts, and if that is common failure then they should be using higher quality bearings. Ditto for shortcuts with cheap electronic components which are in the cents per unit. These appliances are clearly designed to reach a date, implode and force repurchase.That's capitalism. I'm glad the ACL provides a safety buffer for consumers.You don't have to use it.
        Landfill needs more crap. /s

  • [Deactivated] on 10/07/2025 - 13:30

    if you’re in NSW and know someone old. This may be of interest.

    https://www.ozbargain.com.au/node/913410

  • Hangryuman on 10/07/2025 - 13:32
    +1

    Yep - 'reasonable expected life' should be more than 4 years

    Don't fall for the scam that it's outside the manufacturer's warranty period

    It would still be covered by the implicit warranty under government legislation

    'consumers are entitled to a repair, replacement, refund or cancellation if there’s a problem with a product or service.' - https://www.accc.gov.au/consumers/buying-products-and-servic…

    ask for a manager, tell them you expect a repair under government consumer warranty law, and then wait for them to dissemble … 'oh well - in that case - we'll … [fix it]'

  • hasher22 on 10/07/2025 - 15:21
    -1

    I'm gonna get hate for this, and it's ok.

    While OP has great advice and I'm not gonna add to it but, personally, if they have extended warranty option to buy, I will get it to avoid battling with retailers and suppliers under ACL reasonable warranty. The time and effort, escalations etc….. could take weeks, possibly months to get something repaired or replaced….. Where if I had extended warranty, I would have gotten the issue fixed on the same day or same week. I can't be bothered playing the ping pong game anymore.

    But also I do think a Bosch washing machine should last more than 4 years vs a Kogan which I expect less than 2 years.

    • nwa on 10/07/2025 - 16:56

      Its designed to be difficult otherwise everyone would be pulling out the ACL card and getting same as warranty service and not many would buy extended warranty.

    • yeahnahnahyeah on 10/07/2025 - 17:32
      +1

      extended warranty is a waste of money and an excuse for corporations to provide mediocre service for a high cost. People should be more aware of their ACL protections and make use of them.

      • hasher22 on 10/07/2025 - 17:46
        +2

        I'll give you a real case scenario from myself.

        I got a 3.5k Samsung TV in 2015, 2 years default warranty but I paid 5 years extra warranty for $150 through HN. The tv died at around 3.5 years in and I went into HN, they looked at the TV, wasn't turning on and no physical damage. Rep said "here's 3.5k credit or we'll pick out a similar TV for you". I took the credit and got a new tv on the spot, hassle free.

        Now you tell me, if I didn't have extended warranty, at 3.5 years when the TV died and if I went back to HN and dispute under reasonable warranty for a repair or replacement, what do you think the process would be? I am being serious, would the rep be like "oh man, you're right, let me process an out-of-warranty claim/complaint for you now".

        I tell you what will happen (in most instances), me speaking from someone who has worked in different retail sectors dealing with out-of-warranty claims
        1 - I will have to speak to my manager
        1a - Most likely the manager will decline the request
        2 - Refer back to manufacturer
        2a - Manufacturer will refer back to retailer
        3 - ACCC/ACL complaint - I can tell you know, it's just a complaint, it usually takes weeks/months for a solution and even then there's no guarantee
        4 - Complaint higher than the manager for either retail or manufacturer, it usually takes weeks/months for a solution and even then there's no guarantee
        5 - Go back and forth to different bodies

        All that time, I just spent $150 to save time and money to get a TV replaced on the spot.

        Now you tell me which path is worth pursuing.

        Now look at OP, he/she is on the forums asking for help, wasting their time trying to get their item replaced/repaired. More time writing a letter, maybe hiring a technician to look at it and paying them for the diagnosis……..

        Sorry, but money talks… I rather spend $150 for an extra 3-5 years warranty than to deal with bullshit from companies and people……

        You can say extended warranty is a scam… sure, I ain't disagreeing, but it sure beats complaining, going to store<>manufactuer<>accc<>independent repairers etc…..

        Me: HN my TV won't turn on, I have extended warranty, here's my receipt.
        Rep: Sure, pick out a new TV and I'll process it.
        Total time taken: 3 hours

        OP: My washing machine broke
        Manufacturer: Ok, it's out of warranty, bad luck
        OP: ACL, warranty, reasonable etc etc
        Manufacturer: Ok, your point? it's out of warranty, bad luck
        Op goes to forums makes a post
        Op takes suggestions from forums
        Op pays a repairer for a report, makes an ACCC complaint, makes a complaint to Bosch…
        OP waits….
        OP now doesn't have a washing machine while waiting for a solution
        Total time taken to resolve: Who knows…. days? weeks? months!?
        Out of pocket costs: $200 for in-call technician service

        • nwa on 10/07/2025 - 19:54

          You got a point, now we need to hear from someone who had a quick and easy ACL process if any.

        • yeahnahnahyeah on 11/07/2025 - 01:24

          Fair points made, but if anything this is essentially insurance rather than warranty protection. Yes, time is money, but I guess its up to the individual to see which way they prefer.

          I would also say, people who successfully claim through ACL will tend not to report about it online compared to worse experiences.

        • elgrande on 11/07/2025 - 06:04

          I would have agreed with you, but you just wasted all that time you saved writing this forum response. Once that is factored in, it's about even..

          • hasher22 on 11/07/2025 - 09:32

            @elgrande: Yes, cause me writing for 20 minutes in this post vs op going back and forth with bodies, making enquiries, complaints, waiting for an answer, possibly washing their clothes manually, hiring a technician equals to about 3.30 hours of my time replacing a TV from HN hassle free.

            Edit: add another 2 minutes of me writing this reply.

            • elgrande on 11/07/2025 - 09:53

              @hasher22: Please also include an additional 2 minutes to read this reply, and an additional 30 minutues reflection time that my original reply was intended as humor..

              • hasher22 on 11/07/2025 - 18:29

                @elgrande: Oh my bad, pls excuse me, it's always a swoosh with me when comments are satire lol

        • illogicalerror on 11/07/2025 - 17:23

          It's for this reason I usually cough for the extended warranty on big ticket items. Knowing it's going to be zero dramas for 7 years is worth it to me.

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