Temu tracks the next day in your account.
For successful tracking (Credit to @Xizor): Good luck!
- On mobile device, force close all apps
- Use mobile data/network (Not Wi-Fi)
- No VPN or Custom filtering DNS
- TCB App through to Temu mobile website on Chrome
- Add items from wishlist to cart and order
- Rinse repeat per order
TA's Tracking Tips:
- Prior to using TopCashback, disable/remove all 3rd party plugins (AdBlock, uBlock, Pi-hole, Honey, etc), VPNs, and avoid browsers such as Brave.
- For iOS device: Apart from ensuring you’re not using an AdBlock app for Safari, the most important one is to ensure you have ‘Prevent Cross-Site Tracking’ turned off (see here).
If you have a missing cashback claim, tracking is not added manually. There is usually no or little response. It may take several months to be processed. You can check on the claim here.
What will stop me getting my cashback
- You must empty your TEMU cart prior to clicking/tapping from TopCashback.
- Any orders that are made from outside Australia or that are perceived to be made from outside Australia (ie using a VPN) are ineligible for cashback. This is at the sole discretion of TEMU (not TopCashback).
- Cashback is ineligible on the portion of orders paid with TEMU credit or vouchers.
- New customer rates & offers are limited to one (1) cashback per member account. Customer status is determined solely by TEMU and its decision is final. TopCashback has no control over this process.
- Accepting a TEMU best price adjustment after your order has tracked will affect your reported cashback, and in some cases will reduce it significantly or be declined. Please do so at your own discretion. TopCashback has no control over this process.
- Cashback is ineligible on use of any codes not approved and posted by TopCashback.
- Cashback is ineligible on use of gift cards for payment and/or purchase of gift cards.
What else is essential
- TEMU sale amount and cashback may report a lower amount than expected due to international conversion rates, fees, taxes and other factors determined by TEMU. Please note TopCashback has no control over this process.
- Engaging with plugins such as Honey, AdBlock, uBlock, Pi-hole, VPNs, and browsers such as Brave may prevent your order from tracking.
- You must always return to TopCashback and click the pink cashback button through to the retailer's website for each new transaction. Ensure the TopCashback link is the last one used to visit the retailer's website prior to completing your purchase.
- Any accounts that engage in fraudulent orders/activities to game/cheat the cashback system will be banned and cashback forfeited.
Good to know
- Most retailers calculate cashback based on purchase amount excluding GST, other taxes, and delivery fees. Your cashback may report lower than expected due to this.
- If an order is cancelled / returned / exchanged / modified, it will no longer be eligible for cashback and will be declined in your account.
- To be eligible for cashback, all transactions must be completed solely & wholly online and must not be assisted/negotiated via phone/chat/email. Failure to do so will cause tracking to fail and/or have cashback declined.
Ugh going through this