Hi All
I recently sold an e‑bike on Facebook Marketplace. It was described as used but in good condition.
Before inspecting the bike, the buyer asked if it had any marks or dents. I replied, “No, the bike has been well looked after,” based on my own inspection, I didn’t notice any significant marks, and certainty no dents. The buyer came that evening, inspected the bike under bright garage lights, took it for a test ride, and paid cash.
The next evening, he messaged saying the bike has “a lot of scratches and scuff marks I didn’t disclose” and wants to return it for a refund. When I asked why this wasn’t raised during inspection, he said it was too dark to see everything (even though the bike was well lit). He had requested the evening inspection time.
I know private sales aren’t covered by the Australian Consumer Law, so I’m not obliged to refund, but I also don’t want to be unreasonable. I can’t know whether any damage occurred after the sale, and I suspect he might just have buyer’s remorse.
What would you do in my situation?
Once a sale is made on FB and the buyer leaves, it's adios. You're not running a store, there is no warranty, exchanges or refunds. If they keep bothering, block and say bye bye