[VIC] Claim a Free Day of Travel (Requires myki Touched on at Least 10 Days in July) @ Yarra Trams

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[VIC] Claim a Free Day of Travel (Requires myki Touched on at Least 10 Days in July) @ Yarra Trams
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Pacres on 12/08/2025 - 20:53 yarratrams.com.au (933 clicks)
Last edited 12/08/2025 - 21:13 by 1 other user

Yarra Trams failed their Reliability target for July, so compensation can be claimed.

Compensation Claim Form

Yarra Trams Passenger Compensation Code
Compensation notice issued by operator: Online at yarratrams.com.au, once they have been publicly released by the Department of Transport and Planning, typically no later than 10 days after the end of each month.
Eligible passengers: Anyone who has touched on a tram for at least 10 days in the relevant month.
Nature of compensation: myki money of a Daily fare (or other value as defined) to be uploaded onto the user’s myki. The value loaded is to be the same fare/zone mix as the myki pass being compensated, for example, full fare Zone 1.
Applications: Completion of an application form. The form is available online at yarratrams.com.au, ptv.vic.gov.au or by calling PTV on 1800 800 007.
Processing of the application by Yarra Trams: Yarra Trams may conduct a ticket trace to verify applications for compensation and retain information on compensation claims. Yarra Trams sends a list of eligible passengers with their myki card number to PTV for processing.
Application deadline: Until the end of the month in which the results are published. If results are published later than 10 days after the end of the month, the deadline will be extended by the number of days delayed.

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Comments

  • jv on 12/08/2025 - 21:28
    +24

    Why should you need to fill out a form?

    They already know which Myki cards are eligble.

    Why don't they just apply the credit ???

    This is a rort… Not a bargain.

    • TEER3X on 12/08/2025 - 21:36
      -7

      Because it's a business not a charity

      • jv on 12/08/2025 - 22:07
        +11

        On the contrary, if they want you to donate money to them, they should apply to be registered as a charity…

        Taking your money and then not delivering what you paid for is not how to run a business…
        They should refund your money back.

        • TEER3X on 13/08/2025 - 10:58

          Taking your money and then not delivering what you paid for is not how to run a business

          I suspect you don't catch public transport very often. do you think a customer is refunded when their tram is late or cancelled or short serviced?

          If that were the case, no company would want to run the business as it would not be profitable, they'd actually go broke very quickly.

          I don't mind the idea of the public transport being completely state run, but at the moment it isn't and the company running it is there to make money.

          • jv on 13/08/2025 - 11:05

            @TEER3X:

            do you think a customer is refunded when their tram is late or cancelled or short serviced?

            No, that is why they performance criteria…

            If they fail, they should compensate everyone eligible…

          • jv on 13/08/2025 - 11:07

            @TEER3X:

            I don't mind the idea of the public transport being completely state run

            I didn't say 'state run', I sait it should be free…

            The government is pretty incompetant at running any business. Has Jacinta ever had a real job other than being a politician? Her whole life she has been given handouts by taxpayers and not earned anything herself.

          • A Banana4scale on 13/08/2025 - 11:10
            +1

            @TEER3X: You're confusing a single late tram with a systematic failure to meet a promised performance standard.

            A single late tram is an inconvenience, and no, you don't get a refund for that. But the Yarra Trams situation isn't about one late tram. The company failed their reliability target for an entire month. This is a breach of their contract with the government and, I guess also with its passengers. They're admitting they didn't deliver the overall service people paid for. If a private company can't be held fully accountable for its failures because it would hurt their bottom line, then the system is fundamentally flawed.

            The fact that they require a form to claim compensation they already know you're eligible for is just bad faith. It's a way to reduce their financial liability by making it a hassle for people to get what they're owed. This isn't just "how business works" it's a poor way to treat customers and a symptom of a system that favours the company over the public.

            • TEER3X on 13/08/2025 - 11:17

              @A Banana4scale: I'm not confusing anything.

              The idea that a mass automatic refund should apply for anyone using the trams over a 10 day period is ridiculous. Yes the form is to minimize financial liability, legally…. I don't see anything wrong with that.

              If you were inconvenienced, then sure apply for a credit (which should be more than just 1 free day tbh).

              Why do you think reliability targets weren't met?
              It's going to happen again and again. The targets are becoming unreasonable with the aging fleet and the growing congestion of the network.

              • jv on 13/08/2025 - 17:01

                @TEER3X:

                The idea that a mass automatic refund should apply for anyone using the trams over a 10 day period is ridiculous.

                Taking people's money and then not providing the service they are required to provide is more ridiculous…

      • DrScavenger on 14/08/2025 - 17:54

        This is PUBLIC TRANSPORTATION. PTV is shameful

    • wetsandwich on 13/08/2025 - 16:00

      Because Yarra Trams and Metro only exist to be actively hostile to the end user and funnel money to the Hong Kong entities that own them.

      Subtle things such as calling users 'customers' and not 'passengers', as if they used the latter word then they might have to admit that people wanted to get to a destination in a timely or reliable manner.

      • jv on 13/08/2025 - 16:58

        Because Yarra Trams and Metro only exist to be actively hostile to the end user and funnel money to the Hong Kong entities that own them.

        I didn't know that.

        Can you provide a link with more details about that?

        • wetsandwich on 13/08/2025 - 17:03

          For metro: https://mtraustralia.com.au/#:~:text=MTR%20Australia%20is%20….

          For Yarra Trams I was wrong, it's 51% owned by Transdev which is a French company. They also run the buses.

          https://www.transdev.com/en/reseaux/transdev-melbourne-2/

          Regardless, we are paying hundreds of millions or billions for overseas companies to run our services for a profit, for some reason. And we even renewed Metro last year despite their malicious incompetence even though we had the great opportunity not to do that.

          • TEER3X on 14/08/2025 - 13:35

            @wetsandwich: Trams has been french owned for ages, the new company took over this year, the previous company Keilos Downer was also French. They were shit. Not expecting anything from this new company tbh.

    • jv on 12/08/2025 - 22:08
      +1

      Why?

      • TEER3X on 12/08/2025 - 22:15

        Why do you think trams are delayed most of the time?

        During peak periods, trams are packed. Quite often customers aren't able to board and have to wait for the next tram… A packed tram is a delayed tram.

        The infrastructure isn't built to handle the current population.

        • original15 on 12/08/2025 - 22:23
          +5

          Imagine how much more they’d be delayed if all those people were taking turns tapping on and off

          • jjjaar on 12/08/2025 - 23:49
            +1

            @original15: Problem is the FTZ has so many people using it wholly within the FTZ (usually 1-2 stops that are walkable for many, though not all people, or those that have driven to the CBD vs those who have already paid for a daily fare from further away and it would therefore be free for those people anyway) that those who actually rely on it to travel longer distances can’t actually board in many cases.

          • life is suffering on 13/08/2025 - 09:17
            +1

            @original15: Thats why it's free lmao, they CANT HANDLE THE TAPS

          • TEER3X on 13/08/2025 - 10:44
            +1

            @original15: you don't need to tap off

        • jv on 12/08/2025 - 22:29

          During peak periods, trams are packed.

          and so they should be…

          Quite often customers aren't able to board and have to wait for the next tram

          schedule more trams…

          A packed tram is a delayed tram.

          sounds like they just stuffed up the timetable…

          • TEER3X on 13/08/2025 - 10:47

            @jv: with the current infrastructure, more trams isn't the solution, higher capacity trams sure, but you can only squeeze in so many trams into the cbd.

            you could possibly add more trams in if instead of having a terminus, trams loop around and continue their service. for example the flinders st terminus on elizabeth st is a huge bottle neck.

        • altomic on 13/08/2025 - 07:25
          +1

          How dare people use public transport!!! Disgusting

        • giventofly on 13/08/2025 - 07:35
          +1

          This is such a misguided take. What about all the cars blocking trams??

          • TEER3X on 13/08/2025 - 10:49

            @giventofly: it happens, but the majority of delays are caused because there are too many people trying to squeeze onto a tram. and when one tram is delayed, the trams behind it are delayed.

        • arcticmonkey on 13/08/2025 - 08:16

          Agreed that the infrastructure isn't built to support this population.

          Both major political parties (Liberals and ALP) don't know how to grow the economy apart from mass immigration which is why we are where we are.

          • TEER3X on 13/08/2025 - 10:49

            @arcticmonkey: agree, but as it stands, if they turn the tap off, then the economy goes bust. so we are fked either way.

    • Tacooo on 12/08/2025 - 22:14
      +4

      Pretty contrarian for someone on a bargain website to want everyone to pay more for no good reason.

      • jv on 12/08/2025 - 22:33
        +7

        All public transport should always be free, like public hospitals and public schools…

        If it was free, then the government would not have to spend $$ billions $$ on myki.
        That money and other savings due to reduced road congestion and wear & tear could then be spent to fund free transport.

        • MrZ on 13/08/2025 - 02:58

          Should ambulances also be free?

        • arcticmonkey on 13/08/2025 - 08:19

          Then you would whinge about budget issues like you already have. They can't win.

          • jv on 13/08/2025 - 08:33
            +3

            @arcticmonkey:

            Then you would whinge about budget issues

            Not if it saves billions if you don't require Myki, no staff required at stations, less cars on the road, so less needed for road funding, less pollution in the air so less needed to achive climate targets etc. etc…

            • TEER3X on 13/08/2025 - 10:52

              @jv: good in theory, but less cars on the road isn't going to happen.

              it's a pretty marginal decision, do I drive in traffic sitting in my comfortable car? or do I catch public transport squashed against other people who often don't use antiperspirant?

              • drprox on 13/08/2025 - 11:15

                @TEER3X: It's marginal if you're rich yes.

              • jv on 13/08/2025 - 11:42

                @TEER3X:

                but less cars on the road isn't going to happen.

                It definitely will….

                Especially commutes into the city…

                At the moment, I can pay $12 for a Myki trip or pay $13 for parking… For a $1 more, people prefer the privacy of a car commute, but when the difference is $10 more, some will choose free transport…

                This will reduce fuel, reduce wear and tear on roads, reduce congestion in the city, reduce parking costs…. It will also make driving easier and quicker for people who drive as part of their jobs, eg. deliveries, service providers etc. It's a win-win…

            • drprox on 13/08/2025 - 11:16
              +1

              @jv: I like this jv… I'm confused

        • TEER3X on 13/08/2025 - 11:56

          You should be in politics. As long as the people believe you, you'll garner support

          Unfortunately it's both a supply and demand side issue. You can't easily fix supply.

          You can alter demand. Just increase the price (effectively scrap FTZ).

          I don't agree with a free system as the burden shifts to the tax payer, regardless of whether they use the system or not. Free means demand will blow out and it will be an even more unreliable service

          • jv on 13/08/2025 - 12:00
            +1

            @TEER3X:

            I don't agree with a free system as the burden shifts to the tax payer

            That is what taxes are for… Basics should be free… Hospitals, police, schools, transport…

            If the governments stops wasting hundreds of $$$billions on crap we don't need and can't afford, there would be plenty to pay for the basics…
            Making them free reduces costs in many, many ways so benefits everyone…

          • DrScavenger on 14/08/2025 - 17:57

            @TEER3X: As if you can not use the public transportation

  • MrZ on 13/08/2025 - 02:59

    Requires 10 days in July lol. Last time I used PT was about 2 months ago.

    • A Banana4scale on 13/08/2025 - 11:28

      then you didn't get impacted by the delayed trams or trains.

      • DrScavenger on 14/08/2025 - 18:04

        It is nigh impossible to not get impacted by the worst public transportation in developed world

  • altomic on 13/08/2025 - 07:26
    +1

    I’m in SEQ and enjoy $0.50 public transport

    • jv on 13/08/2025 - 08:35

      Are more people using public transport there now?

      • altomic on 13/08/2025 - 09:33

        Oh yes.

        • jv on 13/08/2025 - 09:49

          Wouldn't it make more sense and save money by making it free and scrapping tickets altogether?

          • TEER3X on 13/08/2025 - 11:19

            @jv: then authorised officers won't have a job. are you against people having jobs?

            • jv on 13/08/2025 - 11:38

              @TEER3X:

              then authorised officers won't have a job

              Still need some for safety, just no need to check tickets so won't need as many… More savings…

              • TEER3X on 13/08/2025 - 11:52

                @jv: Except you will take the joy out of their lives. They obviously enjoying busting people without valid mykis.

                • jv on 13/08/2025 - 11:56

                  @TEER3X: They can just go back to playing COD…

      • drprox on 13/08/2025 - 11:16

        Yep people even use their buses!

  • rsop on 13/08/2025 - 13:09

    Linking the myki form - https://www.metrotrains.com.au/myki-compensation-claim-form/

  • rsop on 13/08/2025 - 13:22

    Also not too sure, but it doesn't seem to work with Android Myki? I def used it more than 10 days but it won't let me progress and says im not eligible.

  • Gdsamp on 13/08/2025 - 23:27
    -1

    the average Naarm resident would not have touched on 10x days

    gang fare evasion

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