Uber Courier Stole Item

Madfrega on 13/08/2025 - 20:17

Hi all,

Seeking any advice or any insight on how to get absolutely anywhere through contacting Uber (or just in general with this scenario)

A friend of mine got some items for me (2 pairs of shoes and a watch), he booked an Uber courier to mine and when I went to retrieve items (he didn’t ring doorbell) there was only 1 box of shoes left. I’m not sure what the drivers excuse was but he was telling my friend he needed to pay for another trip for redelivery. He ended up dropping off the shoes back to my friend the next day and said he doesn’t have the watch which is bs.

Both of us have contacted Uber multiple times (it’s harder on my end as it’s not under my name/account) and my friend even went to police to make a report but I’m starting to think nothing will come of this. The watch is only worth 1k but in this day and age with cost of living that bloody hurts.

Any other suggestions? Thanks in advance

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Comments

  • Hybroid on 13/08/2025 - 20:32
    +12

    If you/they purchased from a retailer with Uber delivery (e.g. how The Good Guys offer it as a delivery sometimes), then submit a claim to them as item not received.

    If it was a person-to-person booked Uber, then harsh lesson learnt for an 'only' $1,000 watch if Uber support aren't willing to do anything.

  • AustriaBargain on 13/08/2025 - 20:37
    +12

    Two pairs of shoes and a $1,000 watch. Dang, I need to get new kinds of friends.

    • Madfrega on 13/08/2025 - 20:42

      Ha I wish, I paid for them he just got them for me through discounts!

      • AustriaBargain on 13/08/2025 - 20:44
        +5

        Then is there a chance the watch was never included and your friend was ripping you off?

        • Madfrega on 14/08/2025 - 05:19
          +1

          Umm nah are you for real… the driver has since deleted his profile pic too and stopped responding to messages

  • plmko on 13/08/2025 - 20:39

    Wtf

  • Pelicannn on 13/08/2025 - 20:46
    +13

    I read a thread on Facebook just yesterday about someone having something stolen worth thousands they had organised to be delivered through Uber Courier.

    Similar scenario, in Sydney… driver picked up the goods from person A, never rang the doorbell and was supposed to only directly hand to person B but marked delivered in the app. Person B went downstairs, nothing left, and nothing on CCTV in their lobby that showed the driver even walked up.

    I would strongly suggest everyone boycott uber courier for goods picked up that don’t come from a store in a sealed box for now.

  • Jimothy Wongingtons on 13/08/2025 - 20:51

    When you arrange the uber for item delivery from memory there is usually a pop up that comes up with the t and c’s (been a few months since I used it though)

    The current t and c I found in app say:

    WHAT CAN I SEND?
    You can send packages that:
    • Don't contain any restricted items (see list of restrictions and guidelines on items below)
    • Have a combined maximum weight of 20kgs for Courier and Courier Saver and Store Pickup or 7kg for Courier Bike and combined maximum value of $100 ($500 for Store Pickup)
    • Fit comfortably in the boot of a mid-size vehicle
    • Are closed, securely sealed, and ready for kerbside or in-store pickup

    Is there any chance the goods were handed over in a way the driver could easily identify what it was / tamper with the goods?

    I have also had a few close calls with uber delivery - have used it to send orders worth as much as $2500 that ended up delivered to some random person in the unit complex, wrong address , and similar - but the items were so mundane and super niche that even if the driver decided to peek in they wouldn’t even know what it is/ determine worth from visual inspection… so I could only chalk it down to lazy/idiot couriers.

    In my experience when chasing up - uber are quick to deflect any responsibility- and while you can arrange to contact the driver they are generally super unhelpful to actually abusive.

    • boomramada on 13/08/2025 - 20:54

      Op might get $99 as part of good will.

      • Jimothy Wongingtons on 13/08/2025 - 20:55

        Imma be surprise if it’s anything more than a canned response/ ai reply. Keep us updated @Madfrega

        • Madfrega on 17/08/2025 - 15:19

          Well it’s not looking like I will be getting any compensation or the item back. Corresponding with uber is absolutely horrible particularly as the trip was booked in my friends account and not mine. I suspect I’ve also found it on marketplace and driver has given it to a friend to sell

          • Muppet Detector on 17/08/2025 - 20:38

            @Madfrega:

            1. If account is with friend, legally they're not supposed to discuss things with you.

            2. Can you prove what you sent and when it went missing? I doubt Uber would refund because "it's true, I promise". They have no idea what you sent and never saw or inspected the contents of the package.

            3. Uber don't provide insurance. At best, any reimbursement would be for the cost of the service they promised to provide. How much did you pay for the service, $10?

  • Jolakot on 13/08/2025 - 21:01
    +13

    Your friend was stupid for using Uber Courier, they explicitly do not allow you to send items worth more than $100 for this exact reason: https://www.uber.com/en-AU/blog/direct-courier-restrictions-…

    He took a gamble to save money on delivery (professional courier or insured post) and lost, I'm sure he only has 3rd party car insurance too, some people just like to live dangerously.

    You have a criminal case against the driver, the police can force uber to hand over their details, need to hassle them to do this. You could recover from the driver, but blood from a stone and all that.

    Unless you have a large social media presence or know someone at the ABC, then Uber won't help you. You broke their terms and they'll claim that the driver is an 'independent contractor' so they have no responsibility, which will cost you more to fight than the watch is worth.

    Push the police so the bastard doesn't get away with it, or at the least suspended from Uber, but I'd forget about the watch and consider it an expensive lesson unfortunately.

  • elgrande on 13/08/2025 - 21:17
    +8

    If they would sneak some fries, they would take a watch before your eyes..

  • Muppet Detector on 13/08/2025 - 21:19
    +4

    You have a criminal case against the driver, the police can force uber to hand over their details, need to hassle them to do this. You could recover from the driver, but blood from a stone and all that.

    At some stage, OP is going to need some proof.

    It doesn't matter what he knows.

    It doesn't matter what he believes.

    The only thing that matters is what he can prove.

    Onus of proof is on the claimant, not the accused.

    • jv on 13/08/2025 - 23:07
      -3

      Onus of proof is on the claimant, not the accused.

      Not always…

      • Muppet Detector on 14/08/2025 - 17:05
        +1

        True, there are some (extremely limited) circumstances where we have a reverse onus of proof however this particular scenario isn't one of them.

  • 7ekn00 on 13/08/2025 - 21:25
    +12

    Back in my day, we just waited till we saw each other in person to hand over $1000s ;)

    I guess the impatient are happy to risk mod cons :P

  • Far Cough on 13/08/2025 - 21:47
    +2

    lol

  • jv on 13/08/2025 - 23:04
    +3

    Uber are evil…

    • Herbs on 15/08/2025 - 10:31
      +3

      Uber aren't evil, it's some of the drivers that are evil.

      • jv on 15/08/2025 - 10:39
        +4

        Uber aren't evil

        Nope, they are evil…

  • JIMB0 on 13/08/2025 - 23:17
    +9

    I got to the store myself like a normal person and avoid all this nonsense in the process.

    • jv on 13/08/2025 - 23:23
      +4

      Lots of people that aren't normal, also go to the store.

    • Madfrega on 14/08/2025 - 05:21
      -3

      It was actually a bit of a last resort but thanks for your 2 cents and I really shouldn’t have to explain myself

      • DashCam AKA Rolts on 14/08/2025 - 23:35
        +5

        I really shouldn’t have to explain myself

        I think that if you are posting about an issue on a public thread and expecting help, you do indeed need to explain if you want assistance or even confirmation that you are in the right.

        • smartazz104 on 15/08/2025 - 07:12
          +2

          What does that have to do with heroes telling everyone how they would have done things differently?

  • brendanm on 14/08/2025 - 07:17
    -1

    Lmao

  • garetz on 14/08/2025 - 07:50

    My suggestion is dont trust people when 1k worth of goods is involved and pick it up yourself in the future.

    it seems strange that they would deliver the shoes but not the watch, if they were scamming you they wouldnt have delivered anything.

    Could be an honest mistake.

  • apple2016 on 14/08/2025 - 09:39
    +1

    friend even went to police to make a report but I’m starting to think nothing will come of this.

    Follow up with cops. They know the person, so easier for them to chase it up!

  • Danstar on 14/08/2025 - 09:53
    +1

    Would you or your friend have handed over $1000 in cash to a taxi driver? I'd assume not. Lesson learnt.

  • Nutrino on 14/08/2025 - 11:42

    Is there any difference between an uber driver and a bar of soap?

    • Pelicannn on 14/08/2025 - 12:34
      +7

      Unsure, but I’m usually surprised when my uber driver knows how to use a bar of soap.

    • 7ekn00 on 15/08/2025 - 14:02
      +2

      Is there any difference between an uber driver and a bar of soap?

      Yes, the bar of soap smells better ;)
      Yes, the bar of soap is less slimy, even wet ;)
      Yes, the bar of soap leaves a known taste in your mouth ;)
      Yes, the bar of soap leaves you clean once it's bent you over ;)

      • Muppet Detector on 15/08/2025 - 20:09

        OMG!

        How well does this dude know the uber driver if he's rubbing him all over his face and body?

      • tenpercent on 22/08/2025 - 15:32

        In my experience, some of these uber drivers smell like a combo of dove soap, sweat and a mystery mix of nasty spices. I legit think they use it as a deodarant or maybe don't even know that you're supposed to rinse the soap off in the shower.

    • Muppet Detector on 15/08/2025 - 20:02

      Is there any difference between an uber driver and a bar of soap?

      Does your soap have a name?

      Does your soap know where you live?

      What happens if you talk to your soap?

      What happens when your soap tries to deliver stuff?

  • Brucet on 14/08/2025 - 20:16

    myself never trust Uber eat and Uber Courier.(something fishy may happens.).

    • qtr pounder on 14/08/2025 - 22:42
      -1

      What if I've ordered something fishy?

  • qtr pounder on 14/08/2025 - 22:41
    -1

    said he doesn’t have the watch which is bs.

    What proof do you have that he took the watch? He could have dropped off the shoes and watch and someone else saw and stole the watch off your doorstep? I assume you dont have a doorbell cam?

    How were these 3 items packaged? Individually? Would have made more sense to put them all together in a sealed bag or something, like Uber Eats…

  • smartazz104 on 15/08/2025 - 07:05
    +1

    The watch is only worth 1k

    "Only"

    • OzzyOzbourne on 15/08/2025 - 07:35
      +5

      And then grumbles about the cost of living 🙄

    • Tomhaigh1 on 15/08/2025 - 07:48

      Probably thats the RRP 😜

  • THICKnSLOW on 15/08/2025 - 08:59
    +1

    How much did the uber courier cost to deliver the items to you (besides the '1k watch')?

    Sometimes you got to think about the exploits of these 'share schemes' and weigh up if it's actually a good or bad thing to use.

    Take airbnb for example, yes you can rent someone else's property but consider you may have your privacy violated without your knowledge as also part of the deal.

  • Hangryuman on 15/08/2025 - 09:29
    +4

    As an old guy, I'm amazed that people assume it's safe to get random intermediaries to deliver expensive items to their street address when they're often not home, particularly when it is a high-density multi-residential unit complex.

    Yes, CCTV may deter - but I've seen like 6 packages all addressed to different unit numbers sitting in a common entrance foyer, where anyone could have picked up any of the items and cya later

    Yesterday I heard my unit intercom buzz, went down to collect my parcel worth $2.50, and the guy also had and showed me a similar parcel addressed to a name I'd never seen, with the street address but lacking a unit number - our complex has 11 separate entrances, each serving different unit numbers …

    seeing him standing there in the rain, I could feel the delivery guy's frustration - geez, at least put the unit number … !

  • Kremleen on 15/08/2025 - 15:29
    +2

    Lesson for the future as someone who does Uber Courier from time to time:

    Always put a PIN for delivery. This will restrict the driver from marking the delivery as delivered without a confirmation PIN.

    For valuables, always take a photo of the handover as proof.

    For valuables, always package the items in plain-looking or non-descriptive packaging like cardboard boxes or reusable shopping bags

    • Madfrega on 15/08/2025 - 19:05
      +2

      Did the second two points you made but it didn’t make much of a difference, didn’t know about the pin option, good to know thanks

      • Kremleen on 17/08/2025 - 12:35

        It's really sad to see things like this happened. If an Uber driver was working with malicious intent, deterrence could only go so far. Hope the pin feature will give you better results in the future

        • Turd on 18/08/2025 - 18:50

          You can easily by pass the pin feature though. Ive done it a few times hands item to recipient, they walk away i go back and job clearing then pin comes up, just select need help and say i dont have pin.

          But then im not those dodgy uber delivery people.

  • boozler on 15/08/2025 - 16:28

    your friend was robbed himself. period

  • BlahBlahBlaah on 15/08/2025 - 18:13
    +2

    Was he Indian? Just to know if someone in their motherland is now rocking your watch which is valued at 1 years salary for them

    • Madfrega on 15/08/2025 - 19:05
      +2

      Yes actually…

      • [Deactivated] on 16/08/2025 - 15:47
        +1

        Deport now or later button? >>>>>>>>>>>>>>>

    • ozb1ozb2ozb3 on 15/08/2025 - 22:56

      What does the driver’s background have to do with anything, especially when OP has not shared any proof they even stole it?

      Like saying "Was OP's friend white? Just to know if someone does not have common sense - like reading T&C or setting PIN for delivery"
      Irrelevant and bit stereotypical? Yes it is.

      • belongsinforums on 15/08/2025 - 23:05
        +1

        Because a foreigner can just flee and police can't do shit

      • BlahBlahBlaah on 16/08/2025 - 00:23

        Profiling, and just proving my theory about certain races.

  • Banks on 15/08/2025 - 19:42

    I have had good experiences with using a taxi, but no experience with an Uber courier.

    They are less likely to scam because the taxi photographic ID license is usually positioned somewhere in the taxi. Take a photo of that if you need to before the trip starts.

  • payless69 on 16/08/2025 - 11:40
    -4

    NOT my creation:
    https://www.youtube.com/watch?v=rGk1_4wSxMY

    CBA partially owns 1.9 million houses in Oz.
    Uber owns ZERO cars

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  • Turd on 18/08/2025 - 18:41
    +1

    Your friend should have selected pin delivery instead of just drop and complete.

    I do uber courier deliveries most of the time if the pay is good. Feel free to ask me anything.

    Ive done over 40 courier packages ranging from keys to big ass adult sex toys and i suspect even party drugs.

    Your driver makes the legit people like myself look bad.

  • Muppet Detector on 18/08/2025 - 19:27
    +1

    How did you know package contained sex toys?

    • Brucet on 19/08/2025 - 16:58

      inspection ???? lol..

      • Muppet Detector on 20/08/2025 - 15:39
        -2

        Packages supposed to be sealed.
        Turd is promoting himself as a decent, rule following courier who doesn't do anything dodgy.

        In what way could he inspect a package to know it contained *"big ass adult sex toys"?

        X ray?

        • Turd on 21/08/2025 - 22:02
          +1

          Mate, I picked it up from Pleasure Chest - https://www.pleasurechest.com.au - They have 90 Min same day Uber delivery.

          They sealed the package, but it was hella heavy (~20-30kg). I carried it from the store, down the stairs, across the road, across two light rail tracks and over to the lane and into my boot. Need me to post a picture for you of the item before I put it in my boot?

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