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Any advice? My Velocity account got suspended after I purchased points from someone.
Has anyone had success resolving this? I really need to book our flights ASAP 😞
Velocity Account Suspended after Points Purchase – Advice Needed
tturtles on 12/09/2025 - 10:43
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Have you dealt with it before?
Ah yes my friend, you are in the "find out stage" that usually follows the "(profanity) around stage"
you've broken the rules, incredibly unlikely you're getting anything back
Damn i would be pissed! Esp if had lots of points
Nope. Not game enough to lose my status or points balance, nor do I have the need to buy/sell points.
But here’s a recent post for your reference https://www.ozbargain.com.au/comment/16813613/redir
lol that’s explains it. A few sales and a purchase. Basically a broker.
Isn't it legal for someone else to use their account to book flights under your name?
2 years jail.
Its your account. Under T&C there is no problem to book for some one. If you do not trust the people you can just book for them yourself. Just like you book for your friend. As long as no points transfer involved with unknown. This forum are full of BS people that doesnt know anything.
Hope you enjoyed your business class flights at economy class money. Not just Virgin, Qantas (or other Frequent Flyer programs) also had he same terms and conditions on trading points and family members definition.
Points transfer = gone.
Nothing you can do….Any advice? My Velocity account got suspended after I purchased points from someone.
Make sure you read the T&Cs next time…
Good. Fvck them off from this website/classifieds.
FAFO, you are in the "find out" stage ;)
Account deleted, no way around it :/
I wonder if this is covered in the terms and conditions?
/s
i had my velocity account suspended after selling points about 3 years ago (to someone on ozbargain who commonly bought points). Only did it once, knew the risk but thought it unlikely i would get caught. Luckily i sold all the points so had none left but account cancelled and they said they would cancel any new account i opened.
Re-opened a new account only 6 months ago with a different email and home address. Has not been flagged since then. Won't be selling points again.
Interesting. Did the buyer try to get their money back from you? I assume they were flagged at the same time and lost the points unless they managed to book some last minute tickets
No, Velocity only flagged it a few months later and the flight had been and gone. They had to book it through my Velocity account and I could see the flight details.
If no point transfer involved you can get your account back. But its too late now.
You broke the rules and they caught you.
most likely you will loose points and account.
You need to wait till they complete the review which might be 3-4 months.
If this was first time buying/selling points then there is slim (very slim) chance that they may reinstate. Such outcome is not listed in T&C. This is purely upto the agent who will review your case.
Couple of years back I was in same situation and after around 4 mths they reinstated my account and points.Did you get to talk to any agents?
No, i sent a followup email after 3 months and agent replied that she has reinstated the account and points but with warning.
I used to be so into points. but they keep devaluing them year on year.
Is it really worth it these days?
Any one who has questions and issues that related to Velocity points or account feel free to contact me. Rather than listen to the people here just make up their own story but know nothing about inside. I am happy to share all the experiences.
Yeah, don’t expect to get those points or that account back.
Either got flagged as either you or the seller has history of sending points to a lot of different people.