Has Anyone Had Samsung Repair a Phone After Warranty Expired?

LOhMaJuck on 22/09/2025 - 12:41

I own a Samsung S22 Ultra that’s about five months out of warranty.

While the phone was on low battery and connected to a nearly flat power bank, an automatic scheduled software update kicked in.

The phone died mid-update and, after restarting, got stuck in a boot loop. I tried multiple force reboots and Safe Mode, but nothing worked.

I took it to Samsung customer service, but since it’s out of warranty, they quoted me $670 for repairs.

I’ve asked for the case to be escalated under Australian Consumer Law and am waiting to speak with a customer agent.

Has anyone here managed to get a phone repaired after the warranty expired?

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Comments

  • ThithLord on 22/09/2025 - 13:12

    Keep pushing your ACL rights, mate. I had to often push ACL rights on Apple for a heap of iPod Touches within 12 months of expired warranty (business I worked for had lots of these) and they always folded. Hopefully Samsung honour their obligations.

  • silenthillrocks on 22/09/2025 - 13:13
    +1

    Under ACL rules they will probably fix for free

    • OhMaJuck on 22/09/2025 - 16:01

      thanks fingers cross

  • Hybroid on 22/09/2025 - 13:47
    +3

    Lots of people have issues getting Samsung to honour standard warranty, let alone post-warranty guarantees.

    They should though, so keep chasing and pestering and don't let them fob you off.

    • Bruceflix on 22/09/2025 - 15:44

      They will, eventually, provided OP follows the correct path.

      • tenpercent on 22/09/2025 - 17:01

        provided OP follows the correct path.

        Got a map?

        • Bruceflix on 22/09/2025 - 17:09

          Samsung change the route daily

  • AssociatedHardlyNormal @ Harvey Norman on 22/09/2025 - 15:50

    Eventually they will help but itll take some push

  • MeesusEff on 22/09/2025 - 16:59

    Yes, they fixed my phone that was completely wrecked after it was dropped in the bath for like 2 seconds. But they had the water resistant misleading lawsuit going on at the time, it was like 1-2 years out of warranty. A few months definitely should fall within ACL, specially at the Ultra price point

  • plmko on 22/09/2025 - 19:12

    Boot loop is pretty easy to fix. You just need something like ADB and fastboot mode.

    Takes 30mins. But up to you if you would rather fight Goliath.

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