ShopBack Cashback Not Tracked despite Doing Everything Right

LLamb770 on 10/10/2025 - 21:23

Hello,

Using ShopBack is becoming like a gamble now.
Sometimes it tracks sometimes it doesn’t.

Recently I made a $200 purchase and followed ALL of the instruction and rules of the cashback eligibility.

No coupons, no codes, empty cart, no ad blocker, no vpn, no refunds or partial refunds. Clicked from ShopBack app and didn’t leave the app once.

I have already reported missing cashback before but got rejected without a good reason.

Looks like I’ll have to try again with the missing cashback function.

Might as well go to the casino, better than using ShopBack.

Thanks.

Related Stores

ShopBack AU

Third-Party

Lamb770 on 10/10/2025 - 21:26

@gotyourback can you please help me out? Thanks
- jv on 10/10/2025 - 22:09
  
  +1
  
  no
- Store Repgotyourback @ ShopBack AU on 13/10/2025 - 11:12
  
  @Lamb770 oh no 😞 that doesn’t sound fun at all! Can you please drop us a DM so we can check this out properly for you? We’ll do our best to sort it out 💪
Far Cough on 10/10/2025 - 21:48

+2

bro this happens to most of us
MS Paint on 10/10/2025 - 21:58

+10

ADACBHS

~~Lol, you must be new here.~~

What's the username of your other ozbargain account?
jv on 10/10/2025 - 22:08

+1

despite doing everything right

not 'everything'…
Downvoter on 11/10/2025 - 11:45

Ohhh dear
marketingpolice on 11/10/2025 - 14:15

+2

Yeah so frustrating :( Cashrewards was much more reliable.
MeesusEff on 11/10/2025 - 23:00

Must be new here. Shopback tracking for me used to be awful, I had to screen record every time for a big purchase (and they still tried to deny me without opening the video), but recently their tracking has been spot on for me. TCB used to have a 100% rate too, until I bought Lyca last week and didn't track. Seems every cb company has their flaws.