I just want to share my bad experience with Optus’ 365-day plan so others don’t make the same mistake.
Be aware that when you recharge, the new 365-day plan starts immediately on the day of recharge, not at the end of your current plan. This means you lose any remaining days from your previous plan (data rolls over).
In my case, I recharged early under the impression that any new 365-day recharge would simply extend from the end of my current plan — like other “long expiry” services do. Instead, my early recharge caused me to lose 38 days, roughly one-tenth of the plan’s inclusions.
When I contacted customer service, they couldn’t (or wouldn’t) do anything to fix it, even though Optus’ own website says that long-expiry plans can have expiry extensions of up to 84 days. Apparently, Optus considers the 365-day plan different from a “long-expiry” plan.
Source: https://www.optus.com.au/prepaid/faq
"Expiry extension is the ability to stack your expiry period. When you recharge before your expiry period ends, any remaining days you have will be added to your future recharge. For example, if you recharge $35 on day 25 of your current recharge, you will have a 31 day expiry period on your new recharge."
So it may be reasonable to expect a ordinary customer to know and understand Optus treats its own 365-day and long-expiry plans differently? That’s absurd. The terminology is confusing, the policy isn’t clearly explained, and the customer service team just shrugged it off.
This feels like a deceptive and unethical business practice. Optus should be upfront about how these plans work, not rely on fine print or technicalities to make customers lose paid time. It should be a warning at the time and place of recharge.
i have a 25% off offer for the 365 day recharge making it $262.50