aminozcomau » user profile

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Member Since 11/12/2014
Last Seen 4 hours 54 min
Location Caringbah Australia
Website Website
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Not a problem Roddo, I'll get Vanessa onto this for you! * Jay
13/05/2020 - 09:01
Nice thanks for the feedback AMLagonda! The good thing is this stuff will last a few years, so plenty of time to use it. Thanks again for...
08/05/2020 - 08:16
Thanks chichi. Not a problem, Vanessa will be able to get onto this for you shortly. * Jay
07/05/2020 - 16:03
Just an update, two refunds have been processed dated April 23rd and April 29th. Please double check your account and any issues please...
06/05/2020 - 16:53
Ah ok thanks for reaching out so we can fix things up. Vanessa will get onto the PM for you! * Jay
06/05/2020 - 16:28
Hi SAL12 - I'll check in with the team on the status of the refund. In the order notes we have a log that it was processed days ago now,...
06/05/2020 - 16:27
Yes that's probably as expected. There are no additional ingredients (as per the TGA requirements - they do not allow the addition of...
06/05/2020 - 07:43
Great! Sorry I cannot be of help here since we formulated this as per the TGA guidelines and I'm no chemist, so I am unsure how adding...
05/05/2020 - 16:48
Thanks, Vanessa will be able to get around to this shortly for you. * Jay
05/05/2020 - 16:40
Thanks chichi. Okay we'll arrange for a replacement then. Happy for you to keep the points, you never know! * Jay
05/05/2020 - 16:39
What was your order number? Feel free to PM it over so we can check on it. It may just be in transit if you're not on the Eastern side of...
05/05/2020 - 07:45
Did you need a replacement bottle for the missing liquid that leaked out? * Jay
05/05/2020 - 07:44
Did you need an extra bottle for lost product from the leak? * Jay
05/05/2020 - 07:36
Hi Luigi. I just looked the order up and can see that it was picked up, but we don't have any delivery on it. I did a quick check on...
04/05/2020 - 16:05
Thanks for the reply. Not a problem, I'll make arrangements so the team can ship out a replacement unit for you in that case. * Jay
04/05/2020 - 10:22
Thanks Jollystacker, I'll have the team action this for you. * Jay
03/05/2020 - 09:44
Thanks gcquest. One of our team will action this for you, I'll make sure of this. Thanks for shooting over the PM. * Jay
03/05/2020 - 09:41
Thanks for reaching out gcquest. Sorry for the delay with the responses - the team is working vigorously to catch up but we are still days...
02/05/2020 - 10:55
Thanks for getting back to me, sounds like a plan! I'll have the team issue you a 50% refund and I hope you can make use of the product one...
02/05/2020 - 10:46
Yes please, if you could let me know your order number I'll have the team make arrangements, thanks. * Jay
02/05/2020 - 10:44
Sorry about the leaking Jollystacker. Did you need us to send you out a replacement for the lost product? Please let me know, thanks! * Jay
01/05/2020 - 16:51
Oh sorry I misread the above comment regarding the 100mL amount, but yes we'll ship off another 1L bottle for you anyway. All good, thanks...
01/05/2020 - 12:49
Thanks for the note, got the order number and looked it up. Yes you're right, ordered on the 20th and shipped on the 29th, we missed the...
01/05/2020 - 12:39
Thanks for the order details. I took a quick look at your order, we did process the refund but this was done yesterday and this would have...
01/05/2020 - 12:31
Completely understandable. Thanks for the reply - let me get someone onto this right away for you. * Jay
01/05/2020 - 10:05
Hi Antler, following up here as I'd love to have the opportunity to rectify this issue with you please? I'll also shoot you over a PM. * Jay
01/05/2020 - 09:33