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Sorry about this @TightTerry. Would you mind sending through a private message with your order details? Vanessa will sort this out for you.…

Thanks @KSMLJ and @bxpressiv! @jubilakka a few people have asked about this one, you'll get it within 10 days of your order shipping. But…

Thanks for your interest @b0nd007! We've now ended this promotion, but if you missed out please feel free to private message us and Vanessa…

Glad you found it @frugal fiend, it's a bit of an essay I put together up there :) Jay

Thanks for sharing this kind feedback @johndoe, I really appreciate the support! Jay

@RolePlayer88 I have just checked and yes, it was refunded this morning in full. It may take a day or two to show in your account but…

Hi @callum9999, yes that is correct. With the annual plan, you will get the first credit after the first month of your membership. The…

Hi @callum9999 All good and yes sure, if you are not going to benefit from the membership we'll be happy to get that refunded for you.…

Hi @callum9999 With this deal, you won't get additional points on top of the promotional credit. As a Club Z member, if you were paid and…

No problems @humanmusic Confirming we received your payment, thanks for that. You'll receive an email with the tracking details once your…

@Axelnose I just spoke with Vanessa, they did receive a missed call as everyone was on the telephone at the time. Vanessa has said that…

That would be an issue with the card you're trying to use at checkout @humanmusic Could you just check the card information entered - the…

Is this still occurring @humanmusic? Everything is looking ok on my side currently. We had about a 30 minute outage last night, but the…

Hi @Jr64 sorry about this, we're currently running a few days behind on emails and SMS due to the volume of messages from our Black Friday…

@Axelnose we're currently running behind on emails/SMS by several days due to the scale of this promotion, I'm terribly sorry about this…

Thanks for the new order @sschen and I really appreciate the ongoing support. I hope you like the new flavours! Jay

Thanks @Clouds - yes absolutely, we extended this promotion to end this evening so you can place the order today. Sorry about the issue…

Thanks for asking @eddieboyemo and yes that's correct, it will expire midnight tonight. Jay

@rumblytangara thanks for asking. There is certainly a chance. I have tried a few prototypes on a mango flavour, but we haven't got…

Hi @chrbruh and @rumblytangara - just so you're aware yep, credits are applied within 10 days. It's an automated process and please check…

Thanks for sharing @qwijibo! Glad you like the new Choc Cherry Delight also - I'll pass this along to our team. Jay

Hi @Mooney1230, the credit will be added into your account within 10 days of your order being shipped. Thanks again! Jay

Thanks so much for the new order @Mooney1230! Jay

Thanks so much for giving us another go @PlaneProof. All our flavours have been completely revamped since 2021, so I do hope you are…

Thanks for placing the order @mcncl and for giving us a go! I really appreciate it and I hope you like the product. Jay

Thanks for sharing @Nacho J. I'll also pass this feedback along to the team, this is helpful. Jay

Great to hear, thanks so much for the feedback @clause! Thanks so much for giving our brand a go, I really appreciate the order and I hope…

Thanks so much for the new order @JHoliday, the ongoing support is greatly appreciated! Jay

Thanks @fusion17 We are working on getting more samples made up, that will be a priority for us once this promo is over. Thanks for…

Absolutely @mattstar, thanks for reaching out. I'll give Vanessa a heads up right now and she will jump onto this for you. She will reach…