zzzatelier » user profile

Hi chuneeperformance, We have got in touch with our eBay re-seller, who has gone through all their records and have informed us that there…

Hi chuneeperformance Would you be happy to let us know which avenue which you try to contact us on? We have tried to locate your…

Hi Peanut48, Thank for your enquiry. We sell our newest batch of mattresses on our web store before offloading them to our clearance stock…

Description: Zzz Atelier Boxing Day Sale is now on. Selected models going at 60% off store price. Visit at…

Hi AngryChicken, We welcome you to post our assertion about Giselle bedding and we stand behind our claim. In fact we appreciate that you…

Hi AngryChicken, We understand you are keen to know where are products are manufactured. Your earlier post was in an expired deal which we…

Hi Gallifr3y, We had sent you a private message prior to your public response requesting for your purchase confirmation. This will allow us…

Hi there, Thank you for your interest in our mattress. As a responsible business, we are more than happy to clarify on the points raised.…

Hi Gallifr3y, We like to assure all buyers that our mattresses model which advertises natural latex come with the layers and components as…

Hi Sabaramo, We like to clarify that our sales promotion when considering the 60% off, free delivery and free mini pocket spring pillow…

Hi Maddy, Please be assured that all orders above $270 will be shipped together with a free pillow, as per our post. The offer is not…

In terms of shipping, we currently offer free shipping for any order above $500. If you combined order value is $500 or above there should…

Hi Mayamel, The 60 Day Comfort Assurance Program is only applicable to normal purchase outside promotional events. It is generally not…

Hi w13ard, Shipping to WA is usually based on weight, and can be expensive as courier charges for any bulky item going to WA is high.…

Hi Andrew, We are very sorry our phone seems to be experiencing technical issue at the moment and we are unable to receive any incoming…

Hi hoaemhuff, Yes, if your total order is over $270 (combined order of 2 mattresses), you will also receive the free pillow.

Hi Frootluips, We are certainly happy to arrange delayed dispatch. All you need to do is to leave us an order note before checking out your…

Hi Scud18, Yes, the sales event will last until 11:59pm 2nd Jan.

Hi kkbk2000, We are an online only company and do not currently operate a showroom. If you like be able to see and touch the mattress…

Hi Zedem, Thanks for highlighting the issue to us. We indeed offer free delivery for all purchases over $500. Due to configuration error,…

Hi hoaemhuff, We are very sorry for the conflicting information presented in our original post. The free pillow is available for orders…

Hi Pentanol, The complimentary pillow we are giving out is not a regular $20 micro fibre pillow. It features rows of mini pocket springs in…

Hi robert306, We are in the process of rectifying all orders which are affected. In case we have missed any affected order, and you haven't…

Hi Blaktegra, The assured firm mattress is an extremely firm mattress and is generally recommended only for those seeking very firm…

Hi thechin, Thanks for pointing that out and also the good words on our products and services. We apologies for the pricing error this…

Hi garth69, Thanks for reading the post. As explained in our response above to kentsation, we believe this promotion represent a better…

Hi Kentsation, We also would like to clarify that our good reviews are from genuine customers accummulated since we went onto…

Hi Kentsation, Thanks for letting us know of your concern. We would like to clarify that our Boxing day sales is a 60% discount on our…

It should get slightly after 2 Jan

Hi we will resume all dispatch operations on 2 Jan, and the item usually will get delivered in the next 2 - 5 business days after the…