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If you use the "Pay Now" link in an invoice email, we generate a one time link that can be used to access only that invoice page and…

Yeah it's kind of interesting to me that providers charging in the >$60+ dollar range for their 25mbps plans are even bothering with a…

I already updated the main post. We actually got hit with a cost increase of around 10.5% on the 25/10 across the various components that…

It certainly will.

1. No idea what modem they sent you but if you read back through the comments you'll see many people are using Belong modems with no issue.…

Yes.

Hiya - I might add an FAQ to the main post at some stage with some of these to make life easier. A) Shouldn't need to swap anything over…

We're waiting on confirmation from one of our upstream providers on how the changes on NBN plan priced will be passed through. We might be…

Not sure what you want to know which hasn't already been covered? Please be specific if you have a question!

Looks like our web host was having issues yesterday. Thanks for the heads up :)

Appreciate the feedback. Our sign up process has improved a little in the last few days as we've implemented self-serve qualification as…

Yeah there's definitely no good answer. We actually had an auto attendant similar to your suggestion above for quite some time - customers…

I believe we've been in touch now? Calls to our landline from unrecognised numbers redirect only to me as they're typically sales calls.…

TPG often use PPPOE settings which need to be removed, as we use IPoE/Dynamic IP. Typically, a factory reset of the modem is enough to take…

I greatly appreciate the feedback and love that you had a good experience!

You'll route out via a BNG in Brisbane. I just ran a ping test from one of our managed customers in Mount Tamborine - 5 to 6ms on average…

Latency to what in particular? Happy to provide some data if you DM me.

The quota usage shows your peak backhaul usage for those interested. It's pulled directly from NBN. We don't actually track data usage…

Just a quick update for those following along. The 25/10 is now our default plan as it's very widely available - we've migrated all…

Probably means you missed the humour in agreeing with our clientele who believe that I.T. is (as our name implies) FUBAR for many people…

We need to own address space anyway in order to run an ISP - whether we provide an IP address that changes or not doesn't really cost…

PM me - this depends more on who their current ISP is and their address rather than anything else :) I'll need more information from you!

Not possible unfortunately, it's well below cost. All other providers who are offering prices like that are doing so at a loss - not…

We only run activations M-F 9am to 5pm AEST. 22nd of Dec is a Sunday. We could aim for the 23rd being a Monday, but my only concern there…

There is infrastructure in Perth - the simple way to explain it is we're moving to having our own infra in VIC - in all other states we…

Yep as long as it has an ethernet WAN port you should be golden. Sorry for the slow reply!

No port blocking on our services :)

NBN wholesale price changes normally align with each financial year. I wouldn't expect anything prior to then. There have occasionally been…

There's a local BNG in Perth :)