Super Craig » user profile

Member Since | 22/12/2020 |
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Last Seen | 06/07/2021 |
Location | S.A |
Recent Activities

Super Craig replied to
ozron on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop

Great to hear ozron! Enjoy those blazing fast speeds mate!

Super Craig replied to
seniordoc on Free 6 Months Speed Upgrade for 100/20,100/40, and 250/25 nbn Plans (Select FTTP/HFC Customers Only) @ Superloop

Hi Seniordoc, Eligibility is at the 3 month mark, I would say if you had joined in December on an eligible plan then you should have…

Super Craig replied to
pandadude on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop

We can definitely have a look at that if that is the case, sometimes system errors do happen and if you are short one month we will happily…

Super Craig replied to
Fluk3yLuk3y on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop

Howdy Testing with an alt router is usually done on service such as FTTN/B where an isolation test to a cabled device is not possible. The…

Super Craig replied to
Fluk3yLuk3y on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop

Howdy, Definitely sounds like something isn't right there and the service should be performing much better. Have you been able to perform…

Super Craig replied to
Fluk3yLuk3y on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop

Howdy, Definitely sounds like something isn't right there and the service should be performing much better. Have you been able to perform…

Super Craig replied to
someone else on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop

Hi, Looking that those speed test results, sounds like something may be going on there, you should definitely have more speed than that.…

Super Craig replied to
mxlegend99 on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop

Hi mxlegend99, sorry for the delayed response here, you can call us on 1800 10 12 10 and an agent can investigate for you

Super Craig replied to
wildstone on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop

As a new customer when you go through the signup you will have a choice of eligible speeds upgrades at your property if it is eligible.…

Super Craig replied to
Eclipse54 on Free 6 Months Speed Upgrade for 100/20,100/40, and 250/25 nbn Plans (Select FTTP/HFC Customers Only) @ Superloop

Yeah we lodge the change request with nbn at the same time you opt in to the upgrade, can take up to 48 hours for nbn staff to process and…

Super Craig replied to
aeezy on Free 6 Months Speed Upgrade for 100/20,100/40, and 250/25 nbn Plans (Select FTTP/HFC Customers Only) @ Superloop

Glad its all fixed guys! enjoy those speeds!

Super Craig replied to
brisdaz on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop

Great to hear - glad it's all sorted!

Super Craig replied to
OzTech74L on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop

Great to hear, enjoy the increased speeds!

Super Craig replied to
coolsteps on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop

This promo doesn't count for the OLP customers at this stage

Super Craig replied to
bighoho123 on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop

When you choose to upgrade we place the order with NBN Co at the same time, orders can take up to 48 hours for nbn staff to process, if…

Super Craig replied to
OzTech74L on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop

When you choose to upgrade we place the order with NBN Co at the same time, orders can take up to 48 hours for nbn staff to process, if…

Super Craig replied to
moltenaus on Free Speed Upgrade for 6 Months from nbn 25/10Mbps to 50/20Mbps for Existing Customers @ Superloop

Hello, As blurn posted below to a whirlpool post we are running with rolling eligibility so as long as your plan is eligible and you are on…

Super Craig replied to
Joshminey on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop

Great to see you are enjoying that speed upgrade!

Super Craig replied to
sandman20104159 on $10 / 10% off (Max $10) nbn for 6 Months for Referrers @ Superloop

I believe you can grab one at the top of the page just click the "random 1043" hyperlink and it will give you a random code (takes you to…

Super Craig replied to
Miata9 on Free 6 Months Speed Upgrade for 100/20,100/40, and 250/25 nbn Plans (Select FTTP/HFC Customers Only) @ Superloop

Sorry to hear you have had a poor experience Miata9 I'm not sure if you've had a chance to receive support but we could definitely have a…

Super Craig replied to
powerful9990 on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop

I dont think there is an upgrade for 50/20 but if you were to move to 100/20 as an example and maintain for the 3 months you would be…

Super Craig replied to
hashtagbargain on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop

Likely just a small issue there, like you said just give us a call and we can sort it for you :)

Super Craig replied to
powerful9990 on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop

There will be rolling eligibility checks between 1 March and 31 July so if you signed up today for example and didnt change plans at all…

Super Craig replied to
stephenharrington on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop

Hi Stephen, Yes you will continue to retain your free static IP, you shouldn't lose that between plan changes. :)

Super Craig replied to
zztrader on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop

Hi, For now you just have to wait for your email - as an existing customer you only needed to be on the plan a min of 3 months to be…

Super Craig replied to
Yin8 on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop

Hi, unfortunately not - the new and existing customer offer is under the same promotion and not eligible together.

Super Craig replied to
mickyboy1 on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop

Hi Mickyboy14, There are two types of upgrade, auto-opt-in where the upgrade is all benefit so we do it automatically for you. Customer…

Super Craig replied to
shrugies on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop

After the 6 months you are moved back to the same plan as you were on before you were either a) automatically upgraded, or b) opt in to…

Super Craig replied to
JoeyJoeJoe on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop

We would love to offer to all technology types but sadly not all can get the same speeds, NBN Co set the speed tier eligibility per…

Super Craig replied to
iceborg on Free Plan Upgrade to 250/25 from 100/20 or 100/40 for First 3 Months for New FTTP/HFC Customers @ Superloop

At the moment there is no manual way - we will be emailing all eligible customers, the email will either advise auto-opt-in or provide a…
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