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Thanks for the feedback & enjoy your $5K cash prize! Keep an eye out for the next giveaway 😎

Pleasure, we love the technical questions!

@Burgeruntin - Send through a DM with your service ID & let’s see if we can help you resolve your matter. We don’t always get it right,…

No, only your traffic leaves from the address assigned to you. All other traffic utilises a shared pool of addresses with the CG-NAT…

As it should be! Unfortunately sometimes it does not always work as it should with the NBN side of things, but we are provisioning over 85%…

Hi Mate, Congratulations on winning the $5K! Will check in with marketing, but these will probably be paid out tomorrow! Enjoy the spending…

The “ARC-F&F”? Should be, checking with the marketing team 👍🏽

As Its a 1:1 NAT, there should be no issues with VPN / port forwarding / web servers or remote access. If you have had an issue please…

@Spizz - checkout below & let us know if that doesn’t answer your query.

@plastic spoon - Explained simply, instead of assigning a public IP address to your WAN interface, the private IP on your WAN interface is…

Hi @muahaha2, currently our QLD POP is not forwarding Internet traffic directly. This means traffic passes NSW before exiting. If latency…

Short answer is no, but **there might be** some lifetime discounts coming out for existing members, to give you something back. You’ll be…

Currently for NBN traffic exits from NSW/VIC & WA. QLD is pending an IPV4 pool, SA will be next on the list.

Can definitely use your current one!

The advertised is for upfront payment only. It’s very clearly set out & explained.

Yep, you can choose an activation date 30 days in advance & we do use the SL for backhaul to your local POI. Cheers, Hus

Sign up & DM through your service ID. We will activate you on 100/40 for no additional cost for as long as you stay!

We offer the 100/20, for the same price as the 500/50. If you search your address up, it will automatically downgrade you to the 100/20 if…

Hi @carpecrash, those are the “planned outages” we mentioned above. Where you were notified in advance for works being carried out. The…

Also showing as $58.00 online, but I’m assuming you’re referencing a promotion somewhere?

Sure is, but if you signup with an eero 7, you’re stuck paying their on-going price of $78 for the next 30 months, or in month 7 you pay…

Not as yet, struggles with NBN around service assurance. It’s something we are looking into! Sorry.

Thanks for sharing @looks, it’s unfortunate you feel that way & we don’t always get it right. If you are happy to DM me your service ID…

@carpecrash - Out of all the negative feedback, nearly none are about the performance (excluding Brisbane POP), the drop-outs is definitely…

@thedavemiester - It is our top priority, unfortunately with the delay in getting more public IPV4 address we are a bit hamstrung. We are…

100%, it’s live & we are seeing orders flowing in! Signup today & activate within 30 days.

100%, was definitely some delays in moving the billing back over to our in-house team, but everyone has been refunded. We have been around…

That’s the on-sale promotion price currently. You can buy the modem outright for that price 👍🏽

Unfortunately not, default is CG-NAT, with the option for a static IP ($5 p/Month).

Appreciate the feedback, we are here to help! Thanks for giving us a shot :)