• expired

[New Customers] Buy a Yomojo Unlimited 2GB SIM for $14.90 & Get $35 Cashback (Approved 15 Days after Activation) @ Cashrewards

3730

Hi all. Here's another awesome offer from Cashrewards & Yomojo. Simply purchase the Yomojo 2GB Unlimited SIM at the reduced price of $14.90 + (30c or 45c processing fee) (down from $19.90) and Cashrewards will deposit $35 into your account approved within 15 days of activating the SIM. No tricks, no gimmicks. Enjoy :)

Offer now expired. Official statement from Yomojo at 9:50am June 26: This promotion has now reached its quota for Cashrewards subscribers. We would like to welcome all new Yomojo customers, we hope you'll enjoy being part of the family.

Please read these important guidelines:

  • New Yomojo customers only
  • You must click out through the Cashrewards link in this post (then select Shop Now)
  • Order the $19.90 SIM at the reduced price of $14.90 (+30c or 45c processing fee)
  • You must order a new SIM (not a replacement SIM)
  • You will receive the SIM within 3-5 business days
  • Upon receipt of the SIM, you have up to 7 days to activate it
  • Cashback will be APPROVED in your CR acct no later than 15 days after activation of SIM
  • Offer ends June 30, but activation beyond this date is still ok as above
  • AdBlock may cause issues with tracking technology, so it'd be wise to disable it first
  • Allow up to 7 days for your tracking email to arrive

Promo only applies to the unlimited talk & text plan with 2GB data. Customers pay $14.90 (+ 30c/45c fee) a month for the first 3 months and $19.90 from the 4th month onwards. To qualify for the $35 Cashback, customers must sign up before 30th of June 2017 and activate within 7 days of receipt of SIM. Cashback will be APPROVED in his/her CR acct no later than 15 days after SIM card activation. Only new accounts under a new SIM (not a replacement) are eligible for this promo. Only one cashback of $35 per Cashrewards account is permitted.

Credits and airtime (minutes, texts, data) for use only in Australia. This offer is not available with any other promotion or offer including the Yomojo Member Get Member program. By signing up to Yomojo, you are agreeing to our Terms and Conditions. Credit/debit card payments are subject to a transaction processing fee. All prices, unless otherwise indicated, are inclusive of GST. Our Fair Use Policy applies to your service and can be found at yomojo.com.au/fup. For full plan details, please visit yomojo.com.au/cis/. Standard Yomojo Terms and Conditions apply. Promo ends 30th June 2017.

Yomojo has the following processing fees:

Visa/MC
Card Processing Fee $0.30

Amex
Card Processing Fee $0.45

Referral Links

Referral: random (4347)

$10 for referee and $10 for referrer, after referee makes $20 purchase within 14 days.

Related Stores

Cashrewards
Cashrewards
Third-Party
Yomojo
Yomojo

closed Comments

  • My latest complaint email to Yomojo after their response above In addition, it's stated on the terms with Cashrewards that you need to activate the SIM seven days after receipt. It shows that it was sent by logistics last 30th-Jun-2017 and you should have it within 3-5 days…. there's no way to reinstate the order.:

    The additional t&c is simply
    To qualify for the $35 Cashback, customers must sign up before 30th of June 2017 and activate within 7 days of receipt of SIM
    Much the same as the previous t&c
    "Upon receipt of the SIM, you have up to 7 days to activate it"

    Rather than as you and Yomojo claim
    "In addition, it's stated on the terms with Cashrewards that you need to activate the SIM seven days after receipt."

    Refusing the promotion offer based on altered t&c to those published is a serious matter!

    This is a deceptive practice by Yomojo, which I am referring to the ACCC, as others have complained online about cancellation of their SIM based on the same altered t&c.

    Both published t&c relate to receipt of a physical SIM - then customers have 7 days to activate. Yomojo claims incorrectly the receipt occurs when the SIM is sent - the 7 days start from then. In my case I was told that was 7 days from 30/6/16 (when I was notified SIM was sent). That is incorrect by the published t&c of this promotion.

    So Yomojo has cancelled SIMs that should not have been cancelled based on the published t&c of the promotion. A very serious matter indeed!

    Again - escalate to senior management all my many complaint emails plus my email cowritten with my Father.

    I have never seen such poor customer service and disregard for published t&c ever. I have won a legal case with sizable compensation, agreed changes to operation & staff retraining, against a business for denying service & that legal case seemed weak in comparison to this.

    Absolutely disgusted.

    • So for this particular case, what kind of compensation would you hope to get?
      Surely a refund is suffice and you can just move on?

      • If a refund was all you wanted - why go to the bother of signing up for this deal in the first place to just get your own money back weeks later. (Of course others are getting Cashback, which just makes refusal more difficult as one of the first to sign up.) The offer was for a discounted phone service plus $35 Cashback, which in my case was offered then denied.

        It has been refused on unreasonable grounds. It's not a simple error, which would be remedied with a simple refund. Yomojo blames customers for not meeting a t&c it claims is in the promotion. However it is not one of the t&c in the published t&c - so we never agreed to their modified t&c. Yomojo claims that as soon as the SIM is sent - the customer has receipt of the SIM. That is simply not correct. Other issues are now arising with Cashback. Those are very dodgie practices in any business.

        (I've won an out of court settlement for refusal of service when I did not pay anything. Legal advice was I didn't have a case. But I was supported by a Government department in my claim as it was of public interest. Initial advice is this issue will have similar support. It cost the business a lot more than just the compensation. They apologised as they finally realised after the case what they did was wrong, and implemented a suitable policy to avoid future incidents & retrained staff as part of the settlement. All round a positive outcome for future customers. It improved the customer service & the business. I have happily used their services since.)

        So when a business behaves appallingly, I like to follow through in these cases. I am not the only one affected by these issues. Taking their refund of my money (initially & unreasonably refused) would excuse their bad behaviour here.

  • still pending here also
    Raised a ticket via CR on the weekend, so not sure if that makes its faster or slower to be manually processed :)

    • I did the same thing, still pending

  • CR approved my transaction. I did fire an inquiry last Friday, did not get an response but My cashreward get approved. Now i can destory my sim, no more YoMoJo.

  • My transaction never tracked and despite making an inquiry about this on CR about a week ago, I still haven't received any response and/or approvals which other Ozbargainers have mentioned. Any help please? Thanks!!

    • Please PM me your ticket number.

      • Hi TA, thanks for the prompt response. Where can I find the ticket number? Or can I just pm you my email address?

        • Please do. I'll look into this tomorrow for you thanks.

        • +1

          @tightarse:

          And that's what you call excellent customer service! Just PM'd. Thanks TA :)

  • +3

    Great work TA!! Really appreciate what you do for the community! I feel sorry for you on this one, getting stuck in the middle of the whole mess.

    I didn't get mine, but I didn't expect to. You and CR have done a marvelous job, it's Yomojo that let a lot of people down. Yomojo's response to me was "we will respect if you believe that a resolution can be made outside Yomojo", so off to the TIO we go!

  • I'm at about 18 days post activation confirmation email (received 29 June) from yomojo but CR still not approved :(

  • Thanks CR, cashback was approved. Also the $15.20 was refunded to my credit card. Sim card was supposed to be automatically activated on the 7th,but as with others mentioned here, it didn't happen, and I can't even log into yomojo to check anything.

  • +1

    Thanks so much TA, the $35 was sitting in my CR account pending even after the 15 days had passed, but I stayed patient because I knew that you'd deliver and CR will do the right thing. True enough it changed to approved this morning.
    Thanks so much again TA for getting this deal together and following through. You do a thankless job and I wish I could shout you a beer for all you do.

  • I will contact Cash Rewards later today as my cashback is still pending.

    I did contact them via the website last week Thursday but still no response. This is really worrying now :(

    • Hey Monty. Please PM me your ticket number.

  • I've contacted cash rewards twice and had sim activated on 26 June, haven't had any contact from Cash Rewards and haven't received the cashback

    • If you have a ticket number, please be patient. It will be responded to.

    • I received a response from Cashrewards about the issue but all they did was add another pending transaction re: Yomojo to my rewards list. So now there are two pending Yomojo transactions showing? Argh!

      • I haven't had any response from cash rewards - contacted last Wednesday and Monday. Odd how people that have activated their sim days after I did have received their cashback but I haven't

  • Neither my partners or my cashback have become available yet. Sim was activated on the 27th and 29th respectively and we contacted cashrewards Friday and have yet to here about either

    • Please see my comment above. All tickets will be responded to. We've obviously been hit hard with this promo and the team is doing their best to get back to you ASAP. Thanks.

  • I've contacted Yomojo's customer support once again but this time cancelling my order and processing a refund. I just don't have the time to deal with their incompetence.

  • Hope that my cashback will be approved soon.. poor form Yamojo for taking this long, very slack.

  • I ordered the sim on 23 july, and got it activated on 30 july. Checked cashrewards account today and it shows the cashback has been declined. Have put in a ticket with cashrewards so hopefully find out soon why it was declined.

    • +1

      Hi hsingh1186. Sorry to hear your transaction was declined. Please see this from Yomojo…

      • +1

        Thanks TA, i just spoke to them now and he said they'll talk to the marketing team regarding the declined cashback and get back to me in 24 hours. Still unsure as to why it got declined, i followed all the t&c when ordering and activating.

        • +2

          And herein lies the problem. We have no idea either, as specific reason/s for declines aren't being communicated to us by Yomojo. We can only hope your communication with them initiates a reversal so you can receive your cashback. Please keep us updated, and good luck!

        • +1

          Yep ill just wait and see what they say by tomorrow. If they aren't willing to honor the cashback ill be asking for a refund since they didnt hold their end of the bargain. Will post the outcome here regardless.

        • Got the email from cashrewards today confirming the cashback paid by cashrewards themselves. Thanks TA and the cashrewards team this is great customer service. Will not be touching Yomojo in the future.

  • Just been declined by cashrewards for my Yomojo transaction and was told to speak with Yomojo directly. Spoke to Yomojo as to why it was declined and they said that:
    "Your account is in good shape and I confirm that you are eligible for the cashback"
    "Did you contacted them about clarification? Because I can confirm that you meet all the necessary requirements for you to be eligible for this"
    They said they'll try forwarding to marketing.
    What happens now? Do i have to contact cashrewards again to revert my declined cashback or something?

    • Hi there. Saw your CR ticket with the screenshot you attached from Yomojo. Irrespective of what Yomojo chat told you, we have a report from them that clearly shows your transaction ID as declined, which in short means they won't pay us for your purchase. I have no idea what game is being played but rest assured this will be followed up. I won't have CR blamed for issues that are totally out of our control. Stay tuned.

  • Others and the OP have stated that it is 15 days, with no mention of business days. Now the online support (Yomojo) is telling me I have to wait 15 business days before I can get my cashback approved???

    Vince

    Hi Daniel. Thank you for waiting.
    Upon checking, it's 15 business days.

  • Kudos to TA for addressing concerns when he can. The amount of time he spent answering the comments, when it should be yomojo addressing them, is commendable.

    • Thank you for the kind words downero. All I want is happy CR members. Everything else is secondary.

  • So since i haven't received my cash back yet i contacted Yomojo via live chat to see what the delay was. I spoke to a guy named Vince and he told me that cash back will approved in 15 business days and not 15 days. I then told him today is 16 business days for me lol. He put a note in my account to follow this up within 24-48 hours. We will see if they do follow up.

  • +3

    Yomojo has reported to Cashrewards that unfortunately your purchase was in breach of the terms and conditions outlined in conjunction with the recent 2GB SIM promotion that ran from 23/06/17 to 26/06/17 and we will not receive cashback for your transaction to pass onto you.

    • Your purchase has been identified by Yomojo as failing to meet one or more of the following conditions:
    • You were not a new Yomojo customer
    • You ordered a replacement SIM rather than a new SIM
    • Your SIM was not activated within 7 days of receipt
    • You redeemed this deal multiple times when the offer was limited to one cashback per Cashrewards account

    If you believe your transaction has been declined in error, Yomojo has explicitly expressed to Cashrewards that members contact them directly via the Yomojo Customer Service Team by emailing [email protected] or calling them at 1300 YOMOJO (1300 966 656).

    It's most likely point 4 even though that's incorrect (ordered 25th June and activated 3rd July (it was supposed to auto activate on 1st July but it didn't and I had to chase them up to activate it), can't remember when I received the sim too but it certainly wasn't the next day so it can't be outside of 7 days). Ugh now I have to waste my time and follow up with Yomojo to clear up this mess!? So bloody annoying!

    • +1

      I also have received same email from CR. I've ordered 24/06 and activated my sim 1/07 through phone call to Yomojo directly. None of above reasons meet my case. I feel like I got ripped off by Yomojo?

      • +1

        I'm so sorry about this, but please do as Yomojo has requested and get in contact with them and keep a copy of your chat/email. Also please see this. Thanks!

    • I got the same email as well. Gonna have to chase it up with Yomojo tomorrow.

    • I got the same email, so I rang them yesterday and they said that I met all of the conditions and they had made a mistake and they would email me within 24 hours. 24 hours later I still don't have an email so I will ring them tomorrow.

      • May I ask why you neg'd the deal 8 days after you commented? Did you not get your cashback?

        • it was an accident. can you remove the neg? or how do i remove it? and yes I got the cashback, thank you.

        • +1

          @steven6: Cheers. Click this link and look for your vote, then click the red '-' sign.

  • Hi TA, i've just raised an ticket for my cashback as well - 87235. Everything looks OK apart from the cashback not being paid as yet. Sim is active and haven't received any issues from yomojo about it.

    • Thank you robd. The CS team will get to this ticket soon.

  • Hi TA, I too applied for this deal however my cashback hasn't been approved till now, it has been over 15 days of sim activation. I did send 2 messages to Cash Rewards however they haven't responded either. Would you be able to help me too please?

    • Hi NG84. Please see my comments above. The CS team is actioning tickets as fast as they can and hopefully everyone will receive a response by tomorrow (Friday). Thank you for being patient.

      • Thank you TA, will wait for a response :)

  • +1

    cashback has been approved. cheers mate.

  • Wow, this cashback is seriously frustrating and it just keeps going wrong! I looked at cashrewards this morning and saw that my Yomojo cashback had been declined as I "did not meet the terms or conditions", but I'm 100% sure that I did. The only hold-up was that Yomojo did not send the SIM out, not until I realised it was never going to arrive and I phoned them to chase them up, all of which added a delay entirely of Yomojo's making.

    So I jumped on chat with Yomojo, and they were very quick to say "We will escalate this to our marketing team so they can evaluate this as i can confirm that you meet all the necessary terms and condition and you are eligible for it." and "it will be within 24-48 hours." I'm saving that chat transcript, and hopefully this gets sorted out.

    • Yes, please hold on to your chat screenshots. Also, please see this. Our (CR) hands are quite literally tied.

  • +6

    I am honestly so over this. I hope my cashback is approved tomorrow so I can forget about this joke of a company..

  • Same as above. 16 business days now since activated.
    22 normal days.
    CR ticket raised.
    No action anywhere. Not declined or approved.

    Pretty disappointing, for the effort involved kind of just wish I'd never bothered.

    My impression is that yomojo has totally underestimated the response and trying to minimise losses and is stalling long enough to mean we end up paying for a second month of the plan, as there is no way to prevent it auto topup

    • What do you mean there isn't a way to prevent auto topup? You just go into your dashboard, then "Change Your Plan" then move all the sliders for next month to the left and it'll say $0. That way there is no charge for next month and then on.

      • Not possible on my dashboard.
        2gb is the minimum data allowance which makes for $19.90 renewal. There's no 0gb option.
        I'm doing on mobile site as I don't have access to a computer though. Maybe that's the difference?

        • +1

          You could try it on PC and give it a go. Did you choose the "Personalised" plan option rather than "Unlimited"? Personalised allows the sliders to be all taken to 0.

        • @doweyy:

          No I did the unlimited as that's what the promo terms are as per TAs original post.

          No computer unfortunately and requesting desktop site on phone just bounces back to mobile site

        • @Hoju:

          You can change the unlimited to personalized as the deal was only to sign up to the unlimited plan, which you have done for a month. I believe that should be fine.

        • @doweyy:

          Thanks doweyy maybe I'll try that
          Obviously at this stage I'd be reluctant to make any changes that give them an excuse to deny my CR! So perhaps will give it until the weekend and keep fingers crossed. Appreciate the advice!

  • Signed up on June 23rd. Got tracked but amount still pending. Raised a tick on Cash rewards this Tuesday. Still pending amount. Ticket # #86859.

    • Same
      Ticket #85946 raised on the 14th, but no response yet.

      • Same here, Ticket #86785

  • +2

    I assume CR won't be collaborating with Yomojo in the future?

    • +9

      The merchant has been off CR since July 11. We will only consider reactivation if all issues are satisfactorily sorted by them. We are hoping they will make an official statement/announcement in this forum in regards to the ongoing concerns of our members.

      • +2

        You have done absolutely stellar work TA, bringing these deals and I suspect heaps more background negotiating than any of us know.
        Gotta say, Yomojo's motivations seem quite strange: agreeing to the promotion and then piss-farting customers around with re-defining T & C terms, going against word meanings. Sometime going against logic. Bizzare customer service advice etc Really weird.
        What did they want to achieve from such a public promotion which led to such a public muck around of their customers? Most are saying they will walk from the company as soon as the month is up due to the example they set here.
        Lets just say it would appear to have "confused" motivations.
        Me, I got paid by CR so big thanks for that (and all the other awesome deals you have bought us

  • same here got declined, called Yomojo and they said they would get back to me today but nothing happened, will wait until Monday to see what they are up to.

    Surely we can take this to ACCC as we have enough proof to show that they are not honouring their offer?

    • Actually you should be able to take it to the TIO if they don't honor it. It was part of a promo that Yomojo advertised on their site. I saved a screenshot of it from their site. So if they didn't honor their own promo, so you can complain to the TIO until it's resolved.

  • Has anyone been successful removing their credit card details?

    • +1

      I changed mine to a debit card.

  • Despite SIM being delayed, then cancelled as Yomojo claim had not been activated within 7 days of being sent (very dodgie change to t&c) & "promotion has ended", Yomojo finally agreed to reinstate SIM (with new number) after I lodged complaint for both of us - family member has got Cashback.

    Sent email requesting account to be closed at end of current payment & CC details to be deleted as will never use Yomojo again.

    However my SIM was cancelled on same dodgie grounds, same complaints were ignored, payment refunded as "promotion has ended". Still waiting for my final complaint before referring matter on for action.

    Had signed up both accounts soon after deal posted, lodged same complaint covering both accounts - 2 very different outcomes.

    • You could write a whole book now with the vast amount of extensive comments you've made πŸ˜‚πŸ˜‚.

  • Hoping this can be sorted out today. Service is active and I've had no communication from Yomojo, so don't know why the CR hasn't been approved yet. Ticket #86599

  • same as above, my ticket #86603

  • +1

    23 June - signed up.

    4 July - SIM hadn't arrived.

    Contacted Yomojo on Live Chat and turns out they flagged my purchase as a duplicate. I told them maybe it's because I was a Yatango customer 2 years ago. (Yomojo acquired Yatango when Yatango went into administration in 2015)

    Rep organised SIM to be sent out. Since it had been 10 days since my initial order I asked them to confirm that the Cashrewards offer is still valid for me and rep confirmed so. I have this in chat transcript.

    7 July SIM arrived.

    10 July SIM activated (i.e. within 7 days of receipt). Cashrewards shows cashback pending.

    20 July I notice that cashback has been cancelled.

    21 July Contacted Yomojo on Live Chat and was initially told I failed one of the conditions. I asked which one. Rep confirmed it appears I met all the conditions so he will escalate. Now waiting for followup from Yomojo.

  • +1

    All of us still waiting for our cashback should report them to the ACCC or something. This is some clear breaches going on here and real dodgy business practices.

    As posted here by CVonC:

    https://www.ozbargain.com.au/comment/4893915/redir

    We have all met their stated conditions. We paid them money for the SIM, activated the SIM and then proceeded to wait for our cashback which they changed to 15 business days (again another breach by them). So we did everything right but they have refused to give our cashback. For what reason? It seems they have realised they made a mistake by agreeing to this cashback promotion and want a way out. I think they believe if they stop paying then most people will forget.

    I can't wait for this nightmare to be over!!

    • A great deal for a terrible business - Yomojo.
      Certainly has been a nightmare for some of us.

      Wouldn't want to be TA clearing this Yomojo minefield.
      Thanks again for your support in this deal, TA!

  • +21

    Hi again everyone, and a further update. All Cashrewards members with a declined or pending Yomojo transaction will receive an official response via email from Cashrewards by COB today (Friday).

    • +2

      πŸ† Thanks for helping & keeping us up to date with developments πŸ†

    • +1

      thanks mate!

    • +1

      Awesome work mate. For lack of better words, Yomojo needs to get f#*ked.

    • +1

      Hi TA, appreciate your efforts in getting our cashrewards paid out but if they are coming out of your pocket directly then it would not be fair to you and I am sure we will do the right thing.

  • +25

    Hi,

    We’d like to thank you for taking part and making a purchase through Cashrewards on a recent promotion run in June by Yomojo.

    We value our members above all else and we want to be open and transparent in our communication with you.

    Unfortunately there have been hiccups along the way with the confirmation of transactions through Yomojo and your purchase has been directly affected in this process.

    Cashrewards has not received any payment for your sale from Yomojo, however on this occasion Cashrewards has chosen to honour your cashback amount of $35. This amount will be approved in your Cashrewards account today whilst we continue to resolve this with Yomojo.

    We want you to carry on shopping with us and earning more cashback on the things you buy every day. We are so passionate about Cashrewards and without people like you we would not be doing this.

    We appreciate your understanding and patience in resolving your rewards and thank you for using Cashrewards when you shop online.

    Kind Regards,

    Customer Service

    Kudos to Cashrewards. Shame on you, Yomojo!

    • +2

      Hear hear.

      I think everyone here shares one thing in common - happily looking forward to the day this Yomojo disaster is behind us.

      CashRewards (and TA) have been fantastic.

      Yomojo, shame on them indeed. I give them 12 months before their wheels come off completely. Apparently their current board of directors saved the company from collapse a few years ago. Who's going to save this lot? Nobody. Steer clear everyone, train wreck in slow motion.

    • +4

      I am sad to see that it has came to this for Cashrewards, paying out of their own pocket.

      It is a generous gesture, and much appreciated.

      I currently have an open TIO complaint with Yomojo, I will endeavour to get them to pay Cashrewards, however it does become a third party business to business issue which I may not be able to influence.

      Thanks TA yet again!!

      • Could you give us the basic details of your TIO complaint in case others want to follow your good example.

        I'm raising a TIO complaint as 1 of several strategies. Better if complaints are coordinated & complement each other.

        Tell us how it goes & good luck.

        • +1

          Hi Infidel,

          I put in the complain before CR paid everyone anyway. Basically I outlined the offer, and that I met it including trying to activate+escalating within 7 days of receiving. I demanded that the $35 cash incentive be paid, that Yomojo needs to fulfil their advertising.

          I see the TIO as the entity that will address a particular situation, for example if you want a refund or compensation, go with them.
          If you are upset with the conduct of Yomojo generally, but not asking for individual resolution, a complaint with a regulator, such as the ACCC (for consumer law / advertising related issues), or the ACMA (for telecommunications act related issues), would probably be better. However don't expect for them to act immediately, nor necessarily inform you of the result.

          End of the day there isn't that much we could do. However I do suspect Yomojo will need to change names again after this, for that consumers on the budget mobile segment will see this debacle, and be warned off. You can keep tabs on the situation and write truthfully your experience on product review sites to warn others of their new brand and previous piss poor service when they do rename themselves? Just an idea ;-)

          Tim

        • @tim_geo:
          My interest in lodging a complaint is solely to stop Yomojo treating other customers like this in the future.

          I have previously taken legal action against a business for failure to provide a service. It's a large effort I wouldn't recommend, despite my success. It brought a change in how the business dealt with it's customers.

          That is why I have encouraged people to use social media - to get out the message of how customers have been treated by Yomojo.

          Also recommend using review sites like Productreview. See the reviews

        • @tim_geo:
          Tim, are you running a competition to rename Yomojo?
          Let the games beginπŸ˜€

    • +1

      Yes, excellent service from CashRewards. They deserve a medal.

    • Received similar email from CR

    • +1

      Thanks TA and his team.

    • +1

      Thanks TA and CR, I will port my number out from Yomojo tonight.

  • +1

    thank you cashrewards

  • +1

    thx CR, thx TA!!

  • +1

    Finally approved. Thanks TA

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