This was posted 15 years 5 months 16 days ago, and might be an out-dated deal.

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Dell Vostro 220ST Desktop with 19" Monitor - $238.64

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Dell Vostro 220ST Desktop with 19" Monitor - $238.64Affiliate
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LBen V Dell on 14/11/2008 - 16:02 www1.ap.dell.com (4626 clicks)
R221122AU
This post contains affiliate links. OzBargain might earn commissions when you click through and make purchases. Please see this page for more information.

UPDATE: DEAL IS NOW DEAD.
Dell Deal Died at approx 1930hrs (NSW time) 14NOV08 .
It had a public lifespan of approx 3 hours.
Congratulations to those who did get it - Keep an eye on this thread to see if they hold true to their word.

UPDATE2: DELL is trying to avoid the contract.
Read this site: to see why I think Dell are breaching Australian law with this one:
http://www.dodgydeals.com.au/2008/11/why-i-believe-dell-are-…

Read the directions carefully!.
Dell have done it again!!! All new and all cheaper!!!

ORIGINAL DEAL:.
Vostro Slim Tower 220S

  • Intel(R) Pentium(R) Dual-Core Processor E2200.
  • Dell 19" Entry (E198FP) Flat Panel LCD Monitor.
  • 4GB (2X2GB) NECC Dual Channel DDR2 800MHz SDRAM Memory.
  • 160GB SATA 3.0Gb/s Hard Drive with NCQ.
  • 16X DVD + / - RW WITH Dual Layer Write Capabilities.
  • Integrated Intel(R) Graphics Media Accelerator X4500HD.
  • Integrated 5.1 Channel (Audio).
  • 1 Yr Next Business Day Onsite Service.
  • Genuine Windows Vista(R) Home Basic 32 bit SP1 Edition.
  • Microsoft(R) Works 9.0.
  • No Security Trialware.

RECOMMENDED UPGRADES:.

  • Dell 22" Entry (E228WFP) Wide Screen = $136.40.
  • 250GB SATA 3.0Gb/s Hard Drive with NCQ = $30.80.
    (TOTAL PRICE WITH RECOMMENDED UPGRADES = $397.19.)

DIRECTIONS:.

  1. Visit this link to go directly to configuration).
  2. Use E-Code: R221122AU (It will appear as $799, look at point #4. below!!).
  3. Customise PC as required.
  4. On the 3rd customise page, YOU MUST UNTICK EVERYTHING. IN "More Accessories" (Except those you want obviously - The Logitec keyboard and mouse is actually quite good value).
  5. Use: HK$7SKXL4F?932. coupon code for an extra 5% discount. (Only valid for up to 3 PCs SEE BELOW for more).
  6. I will supply you with a paypal account for donations. to me :).
  7. Get in quick! This is a "LIMITED TIME DEAL!".

EVEN BETTER!.

Spend Over $1,500 and purchase LESS than 5 PCs and get 10%. OFF!!!
USE HN0?F6KG3KZTM3. instead of previous coupon code!

Don't forget to pay by internet transfer…
And this is no mistake! Marty Filipowski., senior manager of corporate communications for Dell Australia and New Zealand says "and we (have) reviewed the process to prevent future mistakes. http://apcmag.com/Content.aspx?id=3192

So obviously this is no mistake - Its all legit!

Computing Dell Vostro

Related Stores

Dell
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closed Comments

      • neosin on 21/11/2008 - 16:00

        um, the fact is no one got the pc so why vote for something which ain't real?

  • kctt on 21/11/2008 - 11:22

    LOL Noone expect to receive the pc anyway.
    Dell can expect bad reputation because of their action.
    I see some new users discussing on Dell's side :D

    • totom on 21/11/2008 - 11:35

      Yeah, it's quite fun to see some 'less than 15 hours old' users discussing heavily on Dell's side ^^.

    • ESEMCE on 21/11/2008 - 11:39

      Yeah, I already thought their laptiops were dodgy (every person I know who has one has had problems, including 2 major ones..).
      But their desktops have been fine..
      Now I know their support is terrible, I wont bother looking again..

      • twlvlksjstlky on 21/11/2008 - 11:43

        I'm with you on that!

        • tonyxu on 21/11/2008 - 12:32

          Me too, never buy dell laptop.

          • tatasauce on 21/11/2008 - 15:23

            @tonyxu: I've never owned a Dell laptop, but I sure have lots of friends who complained about it! Quality of product is sus probably? And their reasons were the same "I bought a Dell because it was cheap!". They wished they paid a little bit more for something sturdier and of better quality.

            So ya, I'd agree that Dell's laptops are worth keeping away from.

  • [Deactivated] on 21/11/2008 - 11:36

    Does the fact that in the first cock-up deal (on the 10th). in which Dell made a comment to the fact that they had put a process in place to prevent it happening again, mean that they cannot claim that this is an error? otherwise, would it not have been just a lie.

    • ESEMCE on 21/11/2008 - 11:40

      Different error in this case

  • Rosered on 21/11/2008 - 12:12

    krayzie, I paid with EFT and still haven't heard from Dell.

  • ash on 21/11/2008 - 12:56

    I paid by CC, just received a call.
    Same as others, I was offered $799 -10%. When I asked if it had included the accessories, the lady said she is not sure.
    And when I asked for an email explaining the fault so I can get some advice before I make a decision, she said she'll get her manager to call back.

    What I don't understand is that, Dell has openly admitted its a mistake, why can't they put it in writing?
    something must be wrong there so they are not willing to leave a paper trail.

  • pairthongs on 21/11/2008 - 13:02

    My sister received her call this morning they asked her if she recived "confirmation of order" She told them to contact her office manager (me) as I placed the order for her under a business name.

    My advice to her at this time is hold out and see what happens can't lose anything by trying she doesn't even have a computer! LOL. Dell really should in good faith hold to these orders and my past experiences with deals like these is the longer you hold out the more likley you are to get the deal!

  • surm on 21/11/2008 - 16:00

    "Businesses that become aware of a mistake in their price should immediately rectify the mistake.."

    http://www.accc.gov.au/content/index.phtml/itemId/322984

    DELL took a week to inform the buyers (who have paid ) after finding the mistake.

    Also check the Honest Mistakes section

  • jakentta on 21/11/2008 - 16:02

    I also paid with EFT and just got The Call. Same offer, $799 -10%. When I asked if it was with the accessories, the lady said yes. I guess it would actually still be an ok deal, with my RACV -10% and additional -10%. But couldn't be bothered, asked for the money back. Should've requested the offer to email. By the way, what are/were the accessories? I can't remember from the time I did the order.

    • y12345678 on 21/11/2008 - 17:16

      what do the accessories include?

  • matt777 on 21/11/2008 - 17:26

    Got my call same BS 10% off. I asked why it took so long to inform me order was cancelled and got the same run around.
    Well done Dell you F$%@ked that one up!

  • [Deactivated] on 21/11/2008 - 17:38

    Wow, just got an email from Winston saying they are cancelling my order and that they have been unable to contact me by phone. I apparently have until the 26th of November to cancel the order, or christ knows what happens…they'll cancel it for me? Hmm

    • spcu185 on 21/11/2008 - 18:37

      I've just received the same email from Winston. Although I have had no missed calls on my landline or mobile. Obviously they didn't try very hard to contact me. Sounds like a lie to me.

  • Augh on 21/11/2008 - 17:39

    Got the call,
    was offered $799 -10% with all Accessories.

    Don't remember the exact list of accessorise, but going by what is currently listed for the same E-Value code, they are.

    • Adapter for Dual Monitor (DVI-to-VGA) [$2.20]
    • Belkin Home Series MasterCube with 25,000 Max Spike Amperage [$28.60]
    • Belkin Superior Series 6-Way Surge Protector with 45,000 Max Spike Amperage [$52.80]
    • Logitech QuickCam Express Webcam [$24.20]
    • Targus Travelers Choice Ultra Compact Stereo Speaker [$35.20]
    • Targus Serialized Desktop Lock Head [$30.80]
    • Belkin Gold Series 8-Way Surge Protector with 75,000 Max Spike Amperage [$73.70]
    • Targus Defcon Serialized Cable Lock [$37.40]
    • Logitech Cordless Desktop EX 110 (Keyboard & Mouse Combo) [$38.50]
    • Dell Bluetooth Wireless Headset [$48.40]
    • Targus Defcon Key Cable Lock [$58.30]
    • Belkin Surge Protector with Battery Backup - 400VA [$117.70]

    (these prices seem comparable to best price on SaticIce so over all not over priced)

    If you select them all then price goes to ~$1350
    So we are essentially being offered the deal at half price. ($799-10%)

    Wonder if Dell lose less this way than if they honoured the first purchase!?

    anyways have asked for a written confirmation of the deal, will update when I get the email.

    • maf101 on 21/11/2008 - 20:47

      They are the same accessories we were offered. I checked my screen caps.

      I wonder if they are referring to the included 'accessories' and not the 'more accessories' section.

      Accessories:
      Speakers: No speaker
      Keyboard: Dell USB Quietkey Keyboard
      Mouse: Dell Optical USB Mouse
      MOdem: None
      Wireless Solution: None
      External Backup & Storage: None
      More Accessories: None

  • jakentta on 21/11/2008 - 17:48

    I don't really believe that they'd give the computer AND the accessories for that $799-10% price, even though they say that. The call centre people obviously don't know much about this whole deal and as people here have said, most of them don't know if that price is with or without the accessories. Anyway, if it was true, it might be a good deal, except I don't need all those surge protectors and can't be bothered to ebay them off either.

  • Foma2 on 21/11/2008 - 18:05

    for a list of accessories see one of maf101's posts on previous pages (he attached link images to his post).

  • Foma2 on 21/11/2008 - 18:10

    I've done a cross check on the list of accessories provided by Augh. It is correct as per an original offer.

    Augh, can you please keep us in the loop cause we reeally want tot know how it is going with your order.

  • great-price on 21/11/2008 - 18:32

    Message from Dell Australia regarding your order for a Dell Vostro 220ST‏
    From: [email protected]
    Sent: Friday, 21 November 2008 6:20:26 PM

    Dear XXXXX, RE: Dell Reference Number - AU0000-XXXXX-XXXXX We have tried to contact you unsuccessfully by telephone to speak to you about your recent order that you have attempted to place for a Dell Vostro 220ST. Please be advised that Dell has not been able to process or confirm your order. Please contact us by Wednesday 26 November 2008 between the hours of 9am and 5pm EST, on 1800 812 393 then option 5 to discuss your recent order request. In the event we do not hear from you we will consider that you are not interested in proceeding with your order at the correct price. Please be advised that if you have paid by direct deposit (e.g. Internet Banking) or by credit card your payment will be returned to you. Regards, Winston Robins
    Dell Australia

    • silvaray on 21/11/2008 - 18:35

      Just got the exact same email bout 5 min ago.

  • [Deactivated] on 21/11/2008 - 18:33

    Finally, some contact! I received a call from a blocked number on my mobile at 4:58 PM while I was driving yesterday, so I assume that must have been them. Interesting choice of words from ol' Winston.

    //

    Dear X X,

    RE: Dell Reference Number - AU0000-XXXX-XXXXX

    We have tried to contact you unsuccessfully by telephone to speak to you about your
    recent order that you have attempted to place for a Dell Vostro 220ST. Please be
    advised that Dell has not been able to process or confirm your order. Please contact
    us by Wednesday 26 November 2008 between the hours of 9am and 5pm EST, on 1800 812
    393 then option 5 to discuss your recent order request.

    In the event we do not hear from you we will consider that you are not interested in
    proceeding with your order at the correct price. Please be advised that if you have
    paid by direct deposit (e.g. Internet Banking) or by credit card your payment will
    be returned to you.

    Regards,

    Winston Robins
    Dell Australia

    • silvaray on 21/11/2008 - 18:38

      Well… the first thing is that silence is not a form of acceptance and therefore he cannot say that if we do not reply by that date he will take it that he can return our money and pretend it never happened. I not sure, but i feel like emailing him and telling him he cant do that and that it is not acceptable. Also, if he wants to talk, he can call me till i pick up because i am not wasting my credit waiting on the phone for people to transfer me around.

      • [Deactivated] on 21/11/2008 - 18:51

        I don't understand why he is giving us a deadline to contact him. Why don't they just cancel the order and be done with it if that's what they think they're entitled to do.

        • [Deactivated] on 21/11/2008 - 18:59

          Indeed, I was planning on saying exactly that if/when they contacted me - that I wasn't giving my consent to cancel the order, but that Dell was welcome to unilaterally cancel the order if they believed they were within their rights to (and that they should inform me in writing if they unilaterally cancelled it).

        • randoom on 21/11/2008 - 22:45

          That was my same point of curiosity that I actually put to Winston himself. His response was "well, I guess you'd have approached the situation differently" and wouldn't go into why they didn't/couldn't just cancel the orders themselves straight away.

          It seems as though from the wording they just want to see the orders fade away into nothingness, and not need to fulfil them because they just say they won't do it.

          Would be interesting to give them a call in a week or so and ask them what they're doing. Technically I gave no consent to my orders being fulfilled or cancelled; I just got hung up on, so like mentioned, silence is not acceptance or denial.

          Hmm.

  • myhotsti on 21/11/2008 - 19:44

    Ok, I've now received two emails for the two separate orders I placed (one with 22" LCD) for this offer - identical to everyone above.
    And… I also placed an order for the first round Vostro @ $350.46, I've made 3 calls (all passed around their office before being disconnected), & I've sent four emails, yet I've received no communication about that order whatsoever.
    Got the usual private calls registering on my phone, but no voice messages?

  • jamroro on 21/11/2008 - 20:17

    We have tried to contact you unsuccessfully by telephone to speak to you about your recent order that you have attempted to place for a Dell Vostro 220ST. Please be advised that Dell has not been able to process or confirm your order. Please contact us by Wednesday 26 November 2008 between the hours of 9am and 5pm EST, on 1800 812 393 then option 5 to discuss your recent order request.

    In the event we do not hear from you we will consider that you are not interested in proceeding with your order at the correct price. Please be advised that if you have paid by direct deposit (e.g. Internet Banking) or by credit card your payment will be returned to you.

    Regards,

    Winston Robins
    Dell Australia

    • twlvlksjstlky on 21/11/2008 - 23:06

      Exact email I received, I acted dumb, in vain. I dont care anymore, just want to be a pain in the ass

  • Rosered on 21/11/2008 - 20:21

    I received the email from Winston marked 5.42pm. (No messages on the answering machine, but there was an overseas call yesterday afternoon with no message left. Perhaps that was them? They could not have tried very hard to contact me). Where does this leave us?

  • maf101 on 21/11/2008 - 21:05

    I was just thinking…

    If it is true they are offering $547.80 worth of accessories (the ones we removed) with the $799 offer, it's a shame they don't offer us the system at the base price of $251.20 (without these accessories) on the condition we buy an additional $547.80 worth of addons/accessories bringing the total price to $799 or more.

    It would be tempting. I guess I'm living in fairyland again :(

  • randoom on 21/11/2008 - 22:50

    Is it just me or has Dell completely revamped their online sales process and shopping cart? Just tried to test-add a machine and it goes through and triple checks (AJAX or something presumably) your specifications and seemingly if they're legit.

  • tatasauce on 22/11/2008 - 15:08

    To those who have not cancelled your orders,

    Has anyone contacted the ACCC, Office of Fair Trading or Consumers Affairs of your state regarding this yet?
    If yes, what was their advice?
    If no, why haven't you done so and why would you not cancel your order if you haven't sought after legal advice?

    • adam on 22/11/2008 - 20:13

      Yes - I lodged with ACCC, they responded saying that it wasn't something they got involved in & that I needed to contact Office of Fair Trading in NSW as that is where Dell is based. I've logged a complaint with them & haven't heard back yet.

  • Bretlyn on 24/11/2008 - 00:35

    $649 - Am I looking at this right now? http://www1.ap.dell.com/content/topics/topic.aspx/ap/topics/…
    It looks like 220S is $649 plus $100 free upgrades with coupon.

  • unitedbythemoment on 24/11/2008 - 01:05

    what a load of bull shit!!!

    That 220ST for 649 now, isn't the same one they were wanting to sell for 800 dollars of what ever,. The processor is 1 step down, the hard drive is 1 step down, the monitor is 1 step down, its got 1gb Ram opposed to 4gb originally.

    if you upgrade to the original one its going to cost you 1298 dollars!!

    If they start ringing me up saying that they will give me the computer for 649 dollars, and don't tell me about the specification change, they will see me in court!!!! How much do you want to bet that, this is what they will do! I bet they will say
    'Well it was originally going to cost you 850 dollars but we will reduce it to 650' ITS A DIFFERENT COMPUTER!!

    But now i think about this, the 800 dollar one, might have been a bargain in itself…it did have quite good specs didn't it??

  • krayzie on 24/11/2008 - 10:42

    so what is everyone doing? getting refunds?

  • tatasauce on 24/11/2008 - 11:42

    The best way is to collectively bring the issue to the relevant authority. All you need is a few people with good time on their hands to do it. =) And those who received the email, inform Dell that the cancellation is not authorized and that you need to gather more legal research before making an informed decision. They probably can't force you to make a decision by Weds if it means you are ill prepared to do so.

  • Pars on 24/11/2008 - 12:51

    Don't give up out there. After chasing Dell customer services and keeping accurate records of my contact with them I finally have had my order confirmed and payment taken by them. My records helped me to give examples of how poorly they had acted over my order to a point where i feel they could not defend the indefenceable. It also showed that customer service offshore do not communicate well with those here.

    • kaddude on 24/11/2008 - 13:35

      Hi. Details please! We're all getting told we're not getting the PC, so we'd like to know how you did it. How much did you pay, how did you pay, which Dell Vostro 220ST offer (the first or second)? What in particular was it that swung it for you?

    • [Deactivated] on 24/11/2008 - 13:47

      What was your order number? Was it EFT or Credit Card?

    • tatasauce on 24/11/2008 - 14:54

      Same here, would like to know your story.

      Email me at pplvsdell @ gmail.com

      • kaddude on 24/11/2008 - 14:56

        Better if he posts it here for everyone.

        • tatasauce on 24/11/2008 - 14:57

          Might involve sensitive information. This is publicly viewable, so might not be comfortable.

          Better to email, only if he/she is comfortable with the idea.

    • great-price on 24/11/2008 - 21:05

      If it's ok I would like to know how to proceed successfully as well. My email is e_wolfe @ hotmail.com
      I have replied to the email we recieved last Friday indicating I do not wish to cancel my order and called the number in the email and indicated the same.

  • funkydung on 24/11/2008 - 13:13

    hi guys i have been following this intently, i purchased one pc via eft on the friday night of the second botched dell deal and have since been rung by dell and im not impressed with their handling and respose to the situation. i have made some legal enquiries in my state of victoria, i rang consumer affairs victoria today via the site www.consumer.vic.gov.au for some advice and was advised that i was entitled to make a civil dispute small claim via www.vcat.vic.gov.au under forms and civil small claims which i intend to do. he further explained one of my best grounds were the fact that dell had made the same mistake and had not rectified it. to make this claim costs as mentioned before about $35 and most importantly time , its a small price and time i am willing to take to see that dell dont get away with these shananagans they have pulled on me and their customers. ill start typing my claim tonight. good luck all.

    • tatasauce on 24/11/2008 - 14:53

      Hey was thinking of doing the same, but would probably need some help with the form.

      If you're willing to share your experience with me we can do it via email.
      Drop me a line at

      pplvsdell @ gmail.com

      Only if you don't mind!

    • excite on 24/11/2008 - 22:10

      Hi funkydung, would you please forward me a copy of your claim form without personal information, if you do not mind. I am in VIC and thinking to do the same, but lack of the experiences about the claim. Will appreciate that. My email: fan.sfan@ gmail.com

  • funkydung on 24/11/2008 - 13:53

    ps im told i am still in the list to be contacted by an australian manager………….

  • Foma2 on 24/11/2008 - 16:43

    hi funkydung
    can you please forward me a copy of your claim without your personal information.
    my email : serge_1112 @ yahoo.com.au.
    I have absolutely the same problem and I could submit a similar claim with some adjustments.
    PS just replied to Dell's email saying I am not authorising cancellation of my order.

  • Maxx Power on 24/11/2008 - 20:12

    As I hadn't received a call yet I decided to give them a call to ask about the status of my PC.

    They said the order had been tagged as a mistake and would not be processed. The lady told me that there was a mistake on the website that made the deal start at $399 rather than $799.

    I explained that I was led to the website by their own advetisements which clearly stated that the price was $799 and that before I started re-configuring my order it was indead $799. She was adament that the original price was listed at $399 and that was a mistake. I could however place a manual order for the same computer which would then come in at $400 dearer.

    I said I wasn't very happy about going 10 days without a reply and then being told that they had decided to cancel my order without telling me and then offering me the same computer for $400 more.

    Do you guys remember what the starting price was for the second offer..??

  • Ben V Dell on 24/11/2008 - 22:55

    I have a quick update to provide. Rather than cross posting it on all the forums, I'm just going to link to: http://www.dodgydeals.com.au/2008/11/update-on-dell-action.h…
    (And yes, it makes me a little bit happier on the insider knowing that the little bit of ad revenue I get from ad clicks is coming directly from Dells pocket =o)

    I am feeling a little better tonight that we actually have quite a strong case against Dell.

    Cheers all!

    • great-price on 24/11/2008 - 23:21

      Thanks for the update. Looks like "Pars" above has already been successful in getting Dell to honour the deal. If you are successful let us know what we need to do and I'm sure many will follow your lead.

      • Ben V Dell on 24/11/2008 - 23:42

        Yea… I wish pars would post more details though. Perhaps he could email [email protected] and give me a heads up. Its definitely something I'd be interesting in using for the benefit of everyone if its true.

  • Stickout on 24/11/2008 - 23:42

    Hi funkydung, i am in NSW but appreciate you forward your claim form/contents to me ([email protected]), i am keen to go the the Small Claim Tribunual in NSW. i would assume the requirements for the claim would be quite simillar. i am sure that lots of people in both NSW and VIC (and QLD/WA/SA) would be keen to follow this relative simple yet most fair venue and have a go at DELL. if lots of people lodge, then this would turn itself into a class action of its own kind, and draw a closer scrutiny by the authorities.

    Cheers mate.

  • bctransit on 24/11/2008 - 23:53

    Pars, can you pls email the details to [email protected] ? thanks!
    nice to see we are getting some progress

  • Stickout on 25/11/2008 - 00:07

    Pars, i am also keen to get the details via email ([email protected]), it would certainly be better if dell bend now. many thanks!

  • GerrardLFC on 25/11/2008 - 01:14

    I wouldnt get my hopes up with Pars comment yet.

    Think about it if Dell confirms his order they will have to confirm for everybody, why is his order special to get confirmed compared to everyone else.

  • spcu185 on 25/11/2008 - 08:43

    Another email from Dell:

    Dear XXXX

    An error on the www.dell.com.au online store on 14 November saw Dell offer the Dell Vostro 220 ST with the option to de-select certain options.
    Dell would like to advise you that this was a genuine mistake; Dell has not accepted your order or gone into contract with you. If you have paid by direct deposit (e.g. Internet Banking) or by credit card we will decline your payment and return the payment to you. If you have not yet made payment, please do not proceed to pay Dell this incorrect amount, as your payment will be returned.
    Dell offers to either cancel your order or if you would like to proceed to purchase the product at a 10% discount, please respond via email, and we will get a Dell representative to call you at the earliest and take you through the ordering process. If we do not hear back from you within next two business days (27th Nov 2008) we will consider the order cancelled by you.
    The standard terms and conditions listed on Dell's on-line store state that while all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.
    We would like to apologise for any inconvenience caused.

    Thanks and regards,
    Dell Australia.

    Yvonne Patze
    ANZ Senior Sales Operations Manager

    • tonyxu on 26/11/2008 - 16:37

      I've received this as well.

  • Pars on 25/11/2008 - 09:05

    I hadn't intended to post again as my first post was only intended to show support for all.

    My whole process was based on experience of dealing with large companies where no matter the systems in place there will always be errors. I just gave the supplier the opportunities to make the errors by keeping up my end of the deal. I did keep precise details which during the conversations I was able to recant helping to get my order through. The same will have happened to many of you and if you have kept records you too should be able to utilize these to make progress with you orders.

    • kaddude on 25/11/2008 - 14:07

      Thanks Pars, however this doesn't really help us much. What in particular did you say or show to Dell that led them to agree to give you the PC? There are many others of us who are disputing with Dell but they are not giving into us.

    • RandomNinja on 25/11/2008 - 15:51

      Pars: Thanks for your support for us all. To truly help our fellow Ozbargainers, we need something more concrete than keeping records and not budging from your position.

      Do you have an ETA on your delivery? If so, would you be willing to share your reference number after you've received your order?

      • Ben V Dell on 25/11/2008 - 17:28

        I don't think it'd help even if he gave you the order number.
        I just spoke to Winston and quoted and order number that was fulfilled (PCs have been delivered) and he stated that Dell did not care if they had let some orders through.

        See my post on WP: http://forums.whirlpool.net.au/forum-replies.cfm?t=1084759&p…

        • kaddude on 25/11/2008 - 17:52

          Re: "I just spoke to Winston and quoted and order number that was fulfilled (PCs have been delivered)" - why are they allowing some orders through and some PCs delivered? Has Dell said why? I don't understand.

          • Ben V Dell on 25/11/2008 - 18:31

            @kaddude: The reason i was given was that those orders were a mistake. However, as Dell sent out the magic 'Order Acceptance' email, they have decided to honour those orders and no one elses.

            … Yea, makes no sense to me either. That would mean they admit there was no mistake in the website. If there was a mistake, all orders must be renegotiated and resubmitted. They can not accepted an invalid offer.

  • krayzie on 26/11/2008 - 10:36

    ok so today is supposed to be doom day of getting back to dell with account details.. what has everyone done???

    • great-price on 26/11/2008 - 11:53

      I've told them I do not wish to cancel my order

  • lxstr on 26/11/2008 - 12:00

    I've paid 2 orders with EFT but I've not received the email.

  • silvaray on 26/11/2008 - 12:19

    Told them to hold my order till I can be fully informed to make the best decision for myself.

  • [Deactivated] on 26/11/2008 - 12:33

    I've paid for 3 different orders with EFT and not received any e-mails (since the original order acknowledgment one)

  • neophytte on 26/11/2008 - 12:48

    Since my order on 14/11 I have had no correspondence from Dell apart from the acknowledgement email, paid for 2 via EFT.

    Cheers

    Richard

  • RandomNinja on 26/11/2008 - 13:43

    Hmm, seems like people who have paid with EFT have not received a follow up email. I paid for one with CC and one with EFT and there was another one via EFT, but I didn't pay as I'd forgotten the 5% code ;)

    I've received an email for the CC order and the EFT order that I haven't paid, but nothing in reference to the order I have paid with EFT.

    Curious…

    • [Deactivated] on 26/11/2008 - 13:57

      Very curious indeed…… I reckon they may end up honoring the EFT orders……. just wishful thinking !!

      • tatasauce on 26/11/2008 - 14:09

        There are people that paid via EFT and have been contacted, so I wouldn't hold my breath waiting for them to honor it. They have made it clear that no order will be process as a result of the error. That's their final decision. Dodgy aint it? Why have some of them been honored and delivered?

        • [Deactivated] on 26/11/2008 - 14:12

          Have some of them been honored and delivered ???? Only 1 person I think has claimed that and they are not too forthcoming with the details…..

  • tatasauce on 26/11/2008 - 13:47

    Same, told them to hold my order as making any decisions now when there are grey areas can be misinformed decision.

    They however implied that that action is futile as they are not going to process any orders and there were no orders to be cancelled as they have not accepted the order. They are more than happy for us to do our research and forward this matter to the various consumer affairs organisations. They have contacted Fair Trading NSW and apparently have everything cleared.

    Bottomline is, they don't care what you're going to do but on their part they see it as the orders have been cancelled by them and they are refunding the money. They don't care if you've paid by EFT. If you don't provide them with your bank details they will send you a cheque with the amount. If you received the cheque in your mail or you've signed a receipt, it'd probably be their indication that you've received a refund?

    All we can do now is submit claims to the applicable bodies and see the results of the tribunal hearing.

  • POWERevolution on 26/11/2008 - 14:34

    I paid 4 different orders of total 6 units for my business & paid 2 via EFT & 2 via CC. Same as some other members here & I received 3 emails from Winston Robins on Fri 21/11/08 4:38 PM. Dell not try very hard to reach us as I had some miss calls with private #…

    Dear xxx,

    RE: Dell Reference Number - AU0000-xxxxxxx

    We have tried to contact you unsuccessfully by telephone to speak to you about your recent order that you have attempted to place for a Dell Vostro 220ST. Please be advised that Dell has not been able to process or confirm your order. Please contact us by Wednesday 26 November 2008 between the hours of 9am and 5pm EST, on 1800 812 393 then option 5 to discuss your recent order request.

    In the event we do not hear from you we will consider that you are not interested in proceeding with your order at the correct price. Please be advised that if you have paid by direct deposit (e.g. Internet Banking) or by credit card your payment will be returned to you.

    Regards,

    Winston Robins
    Dell Australia

  • kaddude on 26/11/2008 - 15:02

    Here's my status, not sure how it corresponds to how others have fared.
    I ordered 2 PCs - one via EFT, other Credit Card. Credit Card was not charged. I have not received any of the EFT payment back. I received 2 calls from Dell last week - one from call centre, other from Winston on referal from the call centre. I asked for an email from Winston which was never sent.
    I have not received the emails others have received.
    I emailed Dell support twice about my orders, no response.
    I called Dell support earlier this week asking them to honor my orders, the (overseas?) support guy seemed flumoxed and told me a manager would call me back, but no-one has called me back.
    So basically my situation has moved nowhere over this past week - the customer service has been pathetic.
    Seems they basically want to ignore us on the hope we go away.

  • unitedbythemoment on 26/11/2008 - 17:44

    If anybody is having trouble getting in touch with Dell try ringing Kursh on 02-8972-5385. He was very helpful for me.
    I decided to bail out and get my money back, i dont like it when i dont have access to 600 bucks thats mine, i dont need it, but i fell more secure if its in my bank account.

    Good luck to every one else whos going to fight till the end,.

  • TinyTears on 26/11/2008 - 17:56

    just a heads up everyone, I've got a 2nd call from DELL, missed it tho, don't know what it's about. My first call was from China or somewhere, the number was blocked, about last wed or so. Just received another one this arvo, from Winston Robbins, shall I ring him back? any idea any one?

  • Ben V Dell on 26/11/2008 - 23:16

    Everyone:
    Hiding with your head under the pillow is not a valid excuse anywhere. No one should be purposefully dodging Dells calls.
    When they call, just inform them of your intentions. If it is to take the refund, let them know. If you are still looking into what your rights are in regard to this matter, let them know that.

    Just don't hide with your head in the sand.

    • tatasauce on 27/11/2008 - 03:12

      Ditto. I received an email from Winston, similar to the ones posted above. If you received that email and you tried calling them, you'd realise you'll get transferred to various departments without getting anywhere. That has proven that I have tried my best to contact Dell regarding this.

      I have also advised them that I gave no authorization for any of Dell's decisions up till now, and give no authorization for their upcoming actions, and that I will only make an informed decision. Anything otherwise would be a decision that was made without any clarity and is unfair to me as a consumer. Need to know my rights before doing anything!

  • POWERevolution on 27/11/2008 - 10:40

    Damn it! They just send me another email after I response to the previous email… not authorising cancellation of my orders.
    This email was in my mailbox @ Thu 27/11/08 6:02 AM but in the email they state that If we do not hear back from you within next two business days (28th November 2008) we will consider the order cancelled by you. So obviously they push us to end it without their fault on this matter.

    Dear xxx
    An error on the www.dell.com.au online store on 14 November 2008 saw Dell offer the Dell Vostro 220 ST with the option to de-select certain options.
    Dell would like to advise you that this was a genuine mistake; Dell has not accepted your order or gone into contract with you. If you have paid by direct deposit (e.g. Internet Banking) or by credit card we will decline your payment and return the payment to you. If you have not yet made payment, please do not proceed to pay Dell this incorrect amount, as your payment will be returned.
    Dell offers to either cancel your order or if you would like to proceed to purchase the product at a 10% discount, please respond via email, and we will get a Dell representative to call you at the earliest and take you through the ordering process. If we do not hear back from you within next two business days (28th November 2008) we will consider the order cancelled by you.
    The standard terms and conditions listed on Dell's on-line store state that while all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.
    We would like to apologise for any inconvenience caused.
    Regards,
    Dell Australia.
    Yvonne Patze
    ANZ Senior Sales Operations Manager

    • silvaray on 27/11/2008 - 10:55

      What is that?? Silence is NOT a form of acceptance! this is BS! cant believe they are doing this to everyone. You cant say that if you dont do anything we consider it cancelled. It obviously stated that they are OFFERING to cancel the order and silence is NOT a form of ACCEPTANCE! They are really starting to piss me off now…

    • joyobar on 27/11/2008 - 11:19

      another email from dell

      Dear XXX

      We acknowledge your email and note your comments. Dell’s position in relation to not accepting his order is outlined below and that unless we hear from you as to whether you wish to purchase the Vostro system at the correct price (less 10% discount), that Dell will be declining your payment that you have made by credit card or Electronic Funds Transfer and returning your payment to you.

      The standard terms and conditions listed on Dell's on-line store state that while all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors. This was a genuine error and we would again like to apologise for any inconvenience that this error may have caused you.[/indent]

      • POWERevolution on 27/11/2008 - 17:24

        Same response I got after rely to the 2nd email.

        • elcheapo on 27/11/2008 - 17:27

          lol.. perhaps that's the only "template" they're allowed to use to reply :)

  • tatasauce on 28/11/2008 - 15:08

    I enquired about the few orders that were honoured, and they claim that the deals were honoured because they have sent the 2nd acknowledge email and started manufacturing those desktops BEFORE they discovered the error.

    This would mean a few things.

    Dell received those orders, checked that the total price (erroneous ones) paid on it, found it to be alright and started manufacturing those PCs. Sent out the 2nd acknowledgement email telling customers that they have received payment and started building the PCs.

    Then after a few hours, they realised that there was a pricing error, stopped emailing customers the 2nd acknowledgement, took down the website and decided to not honour the rest of the orders that came in.

    Is there any truth in this? Something is not right.
    Ben, since you're the only person that has any information regarding the approved order, can this be verified? Acknowledgement received BEFORE the error was discovered?

    Also, this doesn't tally with what Pars told us. Did Pars get the deal honoured BEFORE Dell discovered the error? Is Pars the liar or is Dell?

    I complained too that having 2 errors on the same product with the same e-code, especially after they said they have put measures in place to ensure it doesn't happen again, is unacceptable. They replied and said that the error on Nov 10 and the error on Nov 14, are different errors.

    Sooooo, as long as they are different errors, it makes everything fine? Hmm…

  • Ben V Dell on 28/11/2008 - 15:35

    Yea - Thats what I got from Winston as well.
    Apparently some orders made it through, and they send out the 2nd order confirmation email. So for these orders, they have honoured the deal. (Dell knew there was no way they could back out of this. They had stepped out of the gray area straight into the spotlight)

    Just needed to be one of the lucky orders to make it through…

  • POWERevolution on 28/11/2008 - 17:41

    Bastard… Another email…

    Dear xxx
    Dell acknowledges receipt of your email. Dell’s position remains as per our communication dated the 27th November 2008.
    The standard terms and conditions listed on Dell's on-line store state that while all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.
    We again apologise for any inconvenience this error may have caused you.
    Regards
    Yvonne Patze
    ANZ Senior Sales Operations Manager

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