I and others had a poor time at a facility called Monkey Mania today. We negotiated a deal, but the 'manager' took the deal back, then gave it to us, while giving us cheek the whole time. We all arrived at different times and he did the same thing to each of us, despite the first person to arriving telling him the deal and that more people were coming.
This is what I posted, the second time after they deleted my first comment. Is my review inappropriate?
I do not appreciate your company deleting my review of your facility.
This is social media, and you need to take the good with the bad. Perhaps the best way to 'handle' my poor review of your facility, is to respond that you will try better next time, and perhaps look into allowing children under 1 year of age in for free or a reasonable fee, since you do not have any real play facility for them.
I will re write my review below so you can adequately respond, should you choose too.
Also know, that my mothers group of 129 women are linked to this page, and are expecting to see my review here.
So disappointed in the Docklands Monkey Mania.
We called the day before and confirmed a deal, as our group of near 10 mothers had young babies 5 months and younger.
The staff member gave her name and said 100%, what she was saying could be done.
As each member of our group arrived, the manager Prim was at the entry, and proceeded to 'argue' with each mother in our group, stating that the staff member gave us the wrong information and the deal was not possible.
Then after arguing, he gave us the original deal 'just this once'. He knew from the first mother, that there were at least 10 of us under the impression we could get that deal. And yet he tried to push each and every mother to pay full price.
I found his attitude to be condescending and his behavior ridiculous.
Our entire group paid the adult entry, PLUS each of us ordered lunch (which took over an hour to arrive).
I don't think Prim understands business. I don't think he understands that perhaps a group of near 10 mothers should be treated respectfully so they choose to return again.
However, I can tell you, none of us will be. Prim ensured we each knew the 'deal' we had been offered was never to be repeated.
The 'deal' was to allow our 4 month old babies into the play center for free, instead of $10.50.
Why in the world should we pay $10.50 per infant, when there are no facilities for the babies to play. There was not even a safe area to lay out a mat to allow the babies to play on the ground.
As stated, I am hugely disappointed with the way each and every one of us were treated upon entry.
We will not be returning
Mod: Added quoting and fixed title for clarity. I believe this Facebook page is where the OP is referring to.
Just post it to pages they can't delete content from. For example; Google, TripAdvisor, etc.