I recently called up Harvey Norman at Oxley to ask about Sony Bluetooth wireless speakers that I wanted. The reception desk transferred my called to a guy from the computer department. He told me that his department doesn't deal with those bluetooth speakers and so he transferred my call to the entertainment department (or something).
So I spoke to a guy in the entertainment department about the speakers who told me that his department doesn't deal with bluetooth speakers and that he would transfer my call to the computer department. I told him that I was just transferred from the computer department to his department to enquire about the speakers.
He rudely response "No, we don't deal with it mate you have to speaker to the computer department about it". I could then hear him walk to the computer department to speaker to his colleague about. They were both arguing about which department looks after bluetooth speakers etc etc and none of them wanted to take responsibility for it.
Feeling impatient I decide to just hang up the phone.
It annoys that that Harvey Norman separates their departments in a one level store and none of them are not willing to try and help customers unless its within their department. otherwise, you'll be completely ignored.
All I wanted to know was how much they sell the speakers for and whether they had any in stock. Was it so hard for either of them to check that information about on their computer database?
Harvey Norman is generally re-known for provide bad customer service. They always talk it up in their ads but the reality is they don't always deliver.
I currently work as a retail sales assistant so I can be abit more forgiving and patient towards retail employees who cop a fair bit of slack from customers, and so I do know how they feel. However, it urks me that some employees just don't give a crap about their job or understand want good to exceptional customer service means.
obviously this is not my worst customer service experience (and likewise for a lot people) but it was my most recent experience.
Anyway, thought I'd ask everyone what is your worst customer service you've experienced?
Hopefully your opinions and rants will raise enough awareness for those companies to improve on their poor customer service.
- end rant - lol