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Paws for Life $20 Discount on Orders over $50 + $6.95 Shipping

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Paws for Life $20 Discount on Orders over $50 + $6.95 Shipping
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neil on 04/05/2014 - 20:32 pawsforlife.com.au (346 clicks)
Last edited 07/05/2014 - 22:13

I got a flyer from the Dog Lovers Show in Melbourne today.

  • New customers first order only
  • $20 off orders over $50 before shipping
  • $6.95 flat rate shipping to Brisbane, Sydney, Melbourne and Adelaide

These guys also pricematch + 10% (like Officeworks}. You can set your order to autodelivery to save more money. Once you place your order you can cancel the autodelivery (see previous discussion).

Example product:

Science Diet Hills Feline Indoor Cat
Paws for Life $62 - $20 + $6.95 shipping
Petbarn $60 + $4.95 shipping
Budget Pet Products $46.69 + $15.39 shipping
MyPetWarehouse $62 + $4.95 (or free pickup). This is part of their 15% sitewide promotion.

EDIT: There seems to be a discrepancy between the amount shown on checkout on their website and the invoice they send people. It seems to not be showing the discount. I'll see if I can get answer Monday morning.

From the REP:

Unfortunately the issues has not been resolved at this stage both our Marketing and I.T. teams are looking into it as we speak. We should have it fixed shortly. They fixed the issue on 7/5.

Pets

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Paws For Life
Paws For Life

closed Comments

  • jv on 04/05/2014 - 20:37

    Is this for new customer only ?

    $20 discount off food only on your first order over $50

    Also, it says it's for 'food only'

    • neil on 04/05/2014 - 20:40

      Yes, new customers who signup through that link and make their first order.

      Also, it says it's for 'food only'

      Yeah, I bought food. Not sure if it works with anything else.

  • jv on 04/05/2014 - 20:59

    Just a WARNING to anyone who is considering this.

    I just ordered some dog food, the $20 discount was on the order when I made payment.

    The invoice they sent me was for the FULL amount without the discount and that's what it says they are charging my credit card…

    (I've not ordered from them before)

    • neil on 04/05/2014 - 21:06
      +1

      Hmm, just checked the invoice and had the same issue. I'll check with my CC company tomorrow to see if this is indeed the case.

      • jv on 04/05/2014 - 21:08

        I kept a screenshot of my order, so it will be easy to get a charge back if they do charge the full amount…

        I've sent them an email telling them the invoice amount is not what I've approved and I want to cancel the order.

        • pmupsinep on 04/05/2014 - 21:27

          Wait till you receive your order then do the dispute.

        • jv on 04/05/2014 - 21:35

          Well I'd certainly not post it back to them if they end up sending it…

          If they want it, they can come and pick it up…

        • neil on 04/05/2014 - 21:41

          I've ordered from the company before as well as seeing their booth. No need to go guns blazing given that there will many others from the show in the same predicament.

        • jv on 04/05/2014 - 21:44
          -1

          No need to go guns blazing

          According to their email, they've already charged my credit card the full amount through eWay.

          Also, I can't believe they refused entry to dogs at the Dog Lovers Show !!!

    • zuccs on 04/05/2014 - 21:45
      +2

      This site is buggy as hell. If you checkout with PayPal it loses the $20 discount as you mentioned with your credit card. I've also managed to get it to apply to the $20 discount twice!

      • jv on 04/05/2014 - 21:48

        I too saw that on Paypal it didn't have the $20 discount, so I went back and paid with credit card.

    • jonno82 on 04/05/2014 - 23:03

      Yikes! I just had all my orders ready about to checkout, should I wait and see how this turns out?

      • neil on 04/05/2014 - 23:33
        +2

        I would just wait until tomorrow and see if I can sort out whats going on.

        • jonno82 on 05/05/2014 - 07:55

          Cool thanks, I also got a reminder email regarding my pending order :D

  • 2jzzzz on 04/05/2014 - 22:37

    Yep, I had my order have $40 taken off it. Took a screen shot and ask they deliver it and give me my money back instead of full price.

  • kwaker on 04/05/2014 - 22:44

    shipping to Newcastle and Gosford is higher.

  • jv on 05/05/2014 - 10:57

    I just got an email, they cancelled my order… No discount offered.

    I'll give these guys a miss next time and stick to my regular online stores for pet food…

    • neil on 05/05/2014 - 11:18

      Didn't you ask for your order to be cancelled?

  • neil on 05/05/2014 - 11:20

    Just to update. I've confirmed with my bank that they have indeed charged the incorrect price. I'm now communicating with Paws for Life to see what has happened, if they can sort my issue, and if the link is now fixed.

    • neil on 05/05/2014 - 13:15

      From their customer service:

      I have just processed a refund for the $20 for you and apologise again that this has occurred. I have included a refund transaction number for you also, xxxxxx. I do need to let you know that it can take between 1-4 business days for the funds to reappear back on your credit card.

      They then sent me a receipt from eway with $20 credit.

      • neil on 07/05/2014 - 22:14

        My refund came through on Tuesday to my credit card. All good.

    • stratbargain on 05/05/2014 - 18:22

      I had the same issue.

      Also I set my shipping address to a different address (wanted to ship it to the inlaws as they are home during the day) but the address on the invoice defaulted to my billing address :/

      I've just sent them an email. I've had good experiences with them in the past so hopefully they refund the $20.

  • mini2 on 05/05/2014 - 12:01

    It's buggy as hell and my $81.95 before discount somehow ended up being $72.xx when shipping and discount have been added. WTF?

    • neil on 05/05/2014 - 12:03

      Their terms state food only. Was your order comprised of non-food products?

      • mini2 on 05/05/2014 - 12:10

        Just food, in fact only one item was ordered. What's even more bizarre was $16 discount applied. Then the PayPal thing others have reported.

  • neil on 05/05/2014 - 18:35
    +1

    I contacted them again and they said they will have the issue fixed up by lunchtime tomorrow.

  • fmd on 05/05/2014 - 23:10

    Not too sure that you can save much money on their auto delivery anymore. Last time I checked on paws for life for the Royal Canin Labrador 12kg that I usually get, it was about $92 for auto delivery. Looks like its gone up to $105 now….wouldn't have noticed otherwise if I was relying on automatic charges to my credit card!! Do you guys know if paws for life will notify people who are on the auto-delivery about the price change so that they know they will be charged more?

    • stratbargain on 07/05/2014 - 12:32

      I don't really understand the auto delivery idea anyway. Why not just cancel is after each order so you get the discounted price and then order again when required?

      • fmd on 07/05/2014 - 22:01

        I guess it's more convenient and you dont need to worry about forgetting to order. The problem is I am scared that the price might go up on my next order without my knowledge. It's like your phone company changes the rate of your plan without telling you first. Anyways im not sure. Better clarify with them first.

  • neil on 07/05/2014 - 22:12

    I got an email from them about their $20 voucher. It's all fixed up now.

    • jonno82 on 09/05/2014 - 20:56

      They actually changed it to 20% off for orders over $50 instead of $20 off now :(

  • 2jzzzz on 16/05/2014 - 10:44

    Mine had a big glitch and it removed $60 off a 20kg Black Hawk, got it for $30 delivered

    • kwaker on 17/05/2014 - 05:45

      I ordered yesterday and they charged my credit card more than the order.

      • 2jzzzz on 17/05/2014 - 16:07
        +1

        Contact them and they will refund it. Seems like a very poor checkout and charging system

        • kwaker on 17/05/2014 - 17:42

          I did, got refunded and order cancelled. probably wont be ordering from them ever again. she first tried to say they charged me only what was on the order which is not true and i took a screenshot. then tried to blame the repeat order feature which obviously it had nothing to do with it as I had not changed it and people above had the same issue. the order says one amount and they take more money from your credit card than the order amount. they are just too incompetent to fix it because they refuse to accept what the problem is and that its their fault not their customers.

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