Issues with GearBest and Going Forward

Lhishaken on 20/06/2014 - 11:06
Last edited 07/09/2016 - 23:59 by 2 other users

Placed two order before in gearbest and none of them got delivered.
Seems lots ppl got same problem. I don't want to see any more ppl suffer, this is why I post this "deal"
Let's warn everybody else gearbest is a scam website and suggest ozbargain to ban it!

Suggestion: what I think we can do is: can we purchase that 40 c plug via paypal and wait after 10 days. All of us make a dispute and see whether their paypal account will be locked?

Mod: 7/10/15: Due to an increasing number of issues with GearBest, we have banned the store from all deal posts (both rep and non rep) on OzBargain.

Mod 7/9/16: Gearbest is now unbanned. See here.

General Discussion

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GearBest

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Comments

- - Store RepCSgearbest @ GearBest on 26/06/2014 - 11:13
    
    Hi, we had told paypal to issue a refund, hope you can get soon.
    
    Kind regards
    Gearbest.com
sleepy buyer on 22/06/2014 - 02:20

I did receive my items from Gearbest, but not Myled, but when I complained they automatically did a full refund through PayPal so it was OK.
Dave1988 on 22/06/2014 - 12:08

+2

card light never arrived ,(i ignore as it was not more than $1)
for bluetooth speaker i had chat with customer care twice , they just told me to wait ,i lodged paypal case on 42nd day(since purchase day) they send me msg via paypal to wait for it , i waited for 10 more days then escalated the claim and received refund.
after refund Gearbest sent me a message that they refunded me to demonstrate their good faith and commitment to customers (seriously it was paypal who kicked your *** thats why i got refund) and asked to repay if i get the item…
invested too much time in getting refund and customer care chat….not buying from them again….
- snvl on 23/06/2014 - 08:43
  
  +1
  
  Same thing here. I have already hide all deals from gearbest. Never again.
Malathay on 22/06/2014 - 16:02

Placed several orders through them and although only one item was not available in each order they sent nothing. All correspondence boils down to three standard emails (Received the same three emails 14 times in total).
Talking with other suppliers that do drop-shipping they suggest that GearBest may hold orders until they get enough orders to get the best price from their suppliers. Been through DealExtreme & FocalPrice (& many other) for years now and orders placed to them normally take 20-24 days. Only if there is a holiday or extremely busy period do I have to wait longer. The longest wait was 31 days over the Xmas 2012 period.
nick nick on 22/06/2014 - 17:26

Ordered a led light over a month ago and still haven't got it
POWERevolution on 23/06/2014 - 00:30

myself and a few of my housemates ordered 1c cables and none of us receive
nickj on 23/06/2014 - 11:01

I got my shower speaker. In fact I have received got all the stuff I ordered from gearbest (credit card LED, iphone cable, bottle opener card, shower speaker), but it all took between 4 and 6 weeks to arrive. Maybe I was just lucky?
Store RepCSgearbest @ GearBest on 23/06/2014 - 12:47

+1

Hi, all of Gearbest customers,

It is after-sales service agent from Gearbest.com.
Thank you very much for your comment. We want to extend our apologies for any inconvenience caused.
The post office is supposed to pile up a certain amount of parcels for delivery.
Could you please provide your purchase information if you haven't received your parcel? so that we can solve any problems, please feel free to contact us directly at:[email protected] or by private message.

Gearbest.com is fully committed to taking care of every customer. Once again, please accept our apologies for the issue.

Many Thanks
Gearbest Customer Service
- [Deactivated] on 23/06/2014 - 13:06
  
  +1
  
  Sounds automated. lol
  
  Generic reply is generic…
- timmypete on 23/06/2014 - 13:57
  
  +1
  
  As much as their behaviour probably deserves it, negging rep comments just hides information pertinent to this discussion. Save the negs for deal posts.
  - Moderatorneil on 23/06/2014 - 14:00
    
    We've disabled hiding the comments for reps in this thread for this reason.
    - timmypete on 23/06/2014 - 15:51
      
      +3
      
      My bad. Glad to know this is a feature.
redslert on 23/06/2014 - 15:49

I got my led light. Took a loooong time.
Tnetennba on 23/06/2014 - 17:10

+1

Suggestion: what I think we can do is: can we purchase that 40 c plug via paypal and wait after 10 days. All of us make a dispute and see whether their paypal account will be locked?

Isn't that more or less fraud? They don't even say it will arrive in 10 days AFAIK.. Who would expect a 40 cent item to arrive on time, or in 10 days? No one with half a brain…

I'm not defending them and think they run a terrible website, posting deals of crappy little electronics to hoard user email addresses (which they spam if you like it or not). I just think that people seem to be expecting way more from them than I do, I suppose.
Lucky13 on 23/06/2014 - 18:09

Great. I ordered a bluetooth speaker for $10 which didnt arrive. I contacted them and they said if it hasnt arrived by mid this week let them know and they can arrange for it to be resent or a refund.. but now Im worried cos of this post.
[Deactivated] on 23/06/2014 - 18:16

+4

Finished reading all the comments before my popcorn finished in the microwave…
- donga100 on 24/06/2014 - 16:22
  
  +1
  
  No need to read all of them. Just read the OP as the next thousand comments are basically the same. Lots of bluetooth speakers lost in the post apparently.
  - deal88 on 25/06/2014 - 12:20
    
    +2
    
    Amazing. I just received my bluetooth speaker.
    Delivery is super slow. Over 45 days.
    
    So I can now believe the item was posted. I will give GearBest some credit.
    
    I will now suggest, that Gearbest may actually be honest, but just unacceptably slow.
    
    With this in mind, the stress on not getting your parts is not worth the savings they offer.
    
    Best of luck to everyone, hopefully your items will arrive soon.
    - donga100 on 25/06/2014 - 19:32
      
      I think if they had just said in the original deal that most people would be waiting over 45 days it probably wouldn't have been such a big issue. The 45 day waiting time perfectly coinciding with the deadline for paypal dispute must have seemed pretty dodgy to most.
    - deal88 on 26/06/2014 - 23:53
      
      +1
      
      Agree donga.
      
      Another question that could be asked is.. should Paypal increase to 60 days?
      I raise the issues because a lot of the cheap sellers have slow postage.
      And, I can never work out when 45 is. Adding 2 months would be easiest.
      
      I notice Paypal does not have a time to say how many days left you have to raise a dispute. This would be simple to implement, but I figure they don't for a reason.
hnl on 23/06/2014 - 19:41

I have not received my bluetooth waterproof speaker until now. I will try to call my credit card company.
lgacb08 on 23/06/2014 - 20:55

ordered 2 cree torches around Easter and only one has turned up. not happy.
Store RepCSgearbest @ GearBest on 23/06/2014 - 21:31

Hi, @Lucky13,@hnl,@lgacb08

It is after-sales service agent from Gearbest.com.
If you didn't receive your order in 45 business days, we can resend or give you refund. The item had been shipped out will be given to you as gift.
Gearbest.com is fully committed to taking care of every customer. Once again, please accept our apologies for the issue.

Many Thanks
Gearbest Customer Service
PurchaseAnxiety on 23/06/2014 - 21:37

Yep, screw GearBest (edit: this sounds harsher than I intended. I should've said "I have also had problems with Gearbest"). Placed an order 20th of April (bluetooth speaker) and still haven't received it. I contacted them and they said it could take up 45 business days for it to reach me. I'm pretty sure this contradicts their estimated arrival times that they advertise. But seriously, no shipping method takes this long, they must be screwing with their customers.
- rambutann on 23/06/2014 - 22:23
  
  -1
  
  You need to take into account their location in china. They will be shipping these products by the cheapest method possible.
  If they are shipping out of hong kong it is likely to get here faster as shipping containers full of parcels would fill quicker.
  If they are shipping out of a smaller city such as shenzhen or something it will take longer for the shipment to leave.
  You also need to factor in the fact that ships wouldn't come straight to Australia and that it would be transhipped in singapore or something.. I think you guys are assuming that there is a ship traveling directly from China to your local city.
  
  Also, 10,000 shipping containers end up at the bottom of the sea every year.
  ALSO, remember you are paying 1c-49c for these products.
  It costs less for you to purchase a product in China than it does to send a domestic letter in Australia..
  
  BY ALL MEANS i am no supporting their operations as it seems they are horrible when it comes to customer service, but what do you expect from a chinese online retailer?
  
  The only product I ever purchased from Gearbest was the card light which took about a month and a half to arrive for me.
  - blablabla23 on 24/06/2014 - 15:55
    
    {{Citation needed}}
  - Store Repgearbest @ GearBest on 24/06/2014 - 16:59
    
    -1
    
    Dear rambutann,
    We're extremely grateful for your constructive feedback, we will choose hongkong post or ship from our AU warehouse for our next deal. It's highly appreciated that if you can recommend other some faster couriers.
    Once again, please accept our unreserved apologies for this unforeseen situation. GearBest is extremely sorry for any inconvenience caused. We hope that we can serve OZB members again in the near future.
    
    Kind Regards
    Gearbest Customer Service
    - donga100 on 24/06/2014 - 18:20
      
      +3
      
      You have an AU warehouse? It would definitely be worth mentioning in your deals if a particular product is being sent from within Australia…
    - hishaken on 25/06/2014 - 23:34
      
      First thing first, how do you want to solve the miss delivery issue?
      only apology or refund?
      We want our money back, not your !@#$! non sense apologies.
    - Store RepCSgearbest @ GearBest on 26/06/2014 - 11:22
      
      Hi, hishaken.
      
      Could you tell us your order number please?
      We will check and give you refund, the item had been shipped out will be given to you as gift.
      
      Best regards
      Gearbest Customer Service
  - RJK on 25/06/2014 - 17:29
    
    That's fine but then in the shipping methods page they shouldn't have quoted 5-11 business days for their slowest method to Australia.
    
    I see after this thread it's been amended to 5-25 business days.
247thesteven on 23/06/2014 - 22:40

Not sure if this is true, but just contacted GearBest and they are apparently moving over to HongKong Post soon. Hopefully this will provide better delivery times
OzBLover on 23/06/2014 - 22:55

GearBest and GeekBuying are the worst of worst :| Glad I found this post just thought I am the only one who did not receive the items
Polde on 24/06/2014 - 02:31

After logging onto their website, my order for the 8L Campwoods bag is still pending(even though they emailed me awhile back about it). Has anyone received theirs?.

Not to fussed at $2.49, but can understand some others being frustrated. Hopefully it sorts itself out.
DEvok on 24/06/2014 - 02:50

I have ordered 3 items from them, the 39c blue iphone cable, never arrived 3months now… The light bulb card, took one month and that card survival thing, one month. They are very slow compared to deals extreme which takes 10daya to 28days. I still want my cable!
breany on 24/06/2014 - 12:01

Sorry if this is too long. But here is my correspondence with them. Only a small amount, but if they do this to thousands of people, they are winning big time.

Support Center
Knowledgebase And Support Center
Support center >> Ask a question >> Haven't recieved order Questions List
Ticket: T21889019912
Order Number: WW14022714112****
Message Type: After-sale Order Enquiries /Order Tracking
Subject: Haven't recieved order
Message: Hello my order was shipped on the 7th March. I haven't received it yet. This is the reference number I received in the email 13940167513500.
Please can you check. It's been way to long and I also purchased shipping insurance.
Thanks
Andrew
State: Processing
Full Name: Andrew Brean
Gearbest Customer Support　At :04/05/2014 06:23:05 PM
Dear Andrew,

Thanks for your message. We wish to apologize for any inconvenience.

We sent your package out on 2014-03-07.

As you did not request a tracking No. during the order checkout stage, therefore we are unable to track the progress/location of the order for you, so we sent it out by unregistered parcel.

It usually takes about 7-25 business days (Monday through Friday) to reach you.Sometimes there is a delay with the post office and custom.

Could you please wait patiently for your order to arrive? Thank you very much for your kind understanding and assistance.

Best Regards
Zina
Gearbest Customer Support　At :04/05/2014 10:49:09 PM
Thanks for the reply Zina. I was given the below email when I ordered with instructions on how to track the parcel. Please Explain??? See below.
Please note that your reference number is 13940167513500. Please keep this number safe and secure in case you need to refer to it later.

You can use this number to check the shipping progress and location of the package on . Please note that there may be an initial delay when the shipping company logs the shipment on their system before the package information appears online.
Gearbest Customer Support　At :04/06/2014 06:22:32 PM
Dear Andrew,

Thanks for your message. I fully understand your concern.

The package is sent by unregistered parcel,so you cannot track it online.
Please do not worry,it will reach you soon.

Would you like to wait for a few more days? Thank you for your patience.
best regards
zina
Gearbest Customer Support　At :05/11/2014 02:04:21 AM
Hello. As stated above my order was shipped on the 7th March. It is now the 11th May and I have not received it yet after 46 business days (63 days in total). Can you please advise the next step to take? I believe I purchased shipping insurance at the time of purchase or would you like to send another item to me?
Thanks for your time.
Andrew Brean
Gearbest Customer Support　At :05/13/2014 05:32:05 AM
Hi Zina. I have checked with my post office. It is not there.
My details.
blocked

NSW
2250
Australia
Phone: Mod Removed Personal Info

Can you please send another one. Thanks.
Andrew Brean
Gearbest Customer Support　At :05/13/2014 11:07:03 PM
Dear Andrew,

Thank you very much for your recent message.
We can resend you a new one , is it ok ?
We await your reply and thank you for your kind understanding and assistance.

Best Regards
zina
Gearbest Customer Support　At :05/14/2014 02:51:06 AM
Yes please send me another one and can you please check address is Mod: Removed to Andrew Brean. Thanks so much for your help.
Gearbest Customer Support　At :05/14/2014 07:52:42 PM
Dear Andrew,

Thanks very much for placing the order with us.
Name: Andrew Brean
address: Blocked
city: Narara
state: New South Wales
zip code: 2250
country: Australia
phone: Blocked
Right ?
If any problem more , please do not hesitate to contact us.

Best regards,
zina
Gearbest Customer Support　At :05/15/2014 05:06:18 PM
Dear Zina. Thank you so much for your time on this. I realise that the product is not that expensive but I want to buy more products off you. I am hesitant to do so if an inexpensive item can't make it here, what about a more expensive item?
Thank you so much for sending another one out.
It is very kind of you.
Thanks!
Gearbest Customer Support　At :05/15/2014 10:53:44 PM
Dear Andrew,

Thanks very much for placing the order with us.
Could you please contact custom or the post to track it by the invoice of this parcel ?
If any problem more , please do not hesitate to contact us.
Best regards,
zina
attachment 1
Gearbest Customer Support　At :06/23/2014 04:56:12 PM
Hello. Just letting you know I am lodging a complaint with PayPal and my credit card. This item has taken way too long to arrive and judging by the responses of other people who have bought from you, this is not a one off.
Gearbest Customer Support　At :06/23/2014 06:14:21 PM
Hello. Just letting you know I am lodging a complaint with PayPal and my credit card. This item has taken way too long to arrive and judging by the responses of other people who have bought from you, this is not a one off.
Gearbest Customer Support　At :06/23/2014 06:40:12 PM
Dear Andrew,
Thank you very much for your recent message.
We will issue a FULL refund $1.01 for the payment amount. For those customers who receive the products later on, they can come back to repay the order.
Thank you for your kind understanding and assistance.
Best Regards
Cathy
Gearbest Customer Support　At :06/23/2014 06:56:32 PM
Thanks Cathy but if the refund isn't in my Pay Pal account shortly, I will still be lodging my complaint. This is the 14th or 15th message going back and forth about this issue and still no resolution! Gear Best is gaining a really bad reputation over here and you are losing business by the day.mi look forward to the refund coming through in the next couple of hours.
Regards
Andrew
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- CI on 24/06/2014 - 12:07
  
  +1
  
  I think you should remove your full name and house adress..
  - breany on 24/06/2014 - 12:16
    
    ahhhhh. Trying thanks. Where is that edit button??? Or delete??? I'm hopeless
    - Moderatorneil on 24/06/2014 - 12:16
      
      All fixed.
    - breany on 24/06/2014 - 12:18
      
      Thank you, thank you, thank you. Can you please tell me how I can edit once posted?
      Thanks
    - PurchaseAnxiety on 24/06/2014 - 12:51
      
      +1
      
      Shuld be an edit button amongst 'reply votes report hide' buttons below your post.
    - Moderatorneil on 24/06/2014 - 13:04
      
      The edit function is there for a short time period however when someone responds to your comment the comment is not able to be edited.
      
      If you hit the report button, we can fix it up quickly.
    - breany on 24/06/2014 - 13:11
      
      Thanks so much. I thought I was going crazy as like you said, I found the edit button, then it disappeared. Have a great day!
- goatus on 24/06/2014 - 13:28
  
  Had a similar goose chase with support, gave up and have opened a paypal dispute.
DadBangr on 24/06/2014 - 15:31

Another person who never received the bluetooth speaker. Emailed them this week and they said they would issue a refund. It has been over 2 months so we will see how we go. They seem dodgy to me. Told us all they sent the speakers but not 1 person got one…
SpaceGhost on 24/06/2014 - 16:23

+1

Still waiting on my Bluetooth speaker. Never again. Agreed they should be black listed on OZB.
RJK on 24/06/2014 - 18:05

+1

I'd been wondering if I'd start seeing similar comments from people here about Gearbest!

I only received the free item from one of the ozbargain deals (iPad cable or something that I don't need) but not the things I actually payed for and could use.

In the Paypal dispute they kept playing for time, asking me to wait longer and longer. They wanted me to wait a week past when I could escalate the claim. They even tried to direct me to communicating with them via their site instead of Paypal. I had to escalate in the last few days to gain a refund. I wouldn't bother using Gearbest again.

My vote would be to ban them from OzBargain. I order a lot from China and very rarely run into this kind of problem.
[Deactivated] on 24/06/2014 - 20:23

+1

PLEASE people do not deal with Gear Best. They should be treated as a scam operator and part of their business model must be that a sizeable percentage of us will not chase them when items are not delivered. They do deliver to some people to keep up the appearance that they are a legitimate operator. Look at how many people here have not received items - there are too many people without items for this to be items lost in regular post.
Shark on 24/06/2014 - 20:57

Another ripped off customer here that hasn't received the waterproof speaker. Purchased 20/4/14, I received a shipping notification email on 6/5/14. Customer support emails said they posted on 7th May and that it takes up to 45 working days bla bla…..
+1 to ban Gearbest or at the very least boycott and spread the word of their scam.
- Moderatorneil on 29/06/2014 - 03:59
  
  @shark, Please update the thread on the outcome of your order.
  
  If we don't hear anything back from you within 7 days, we'll assume your issue is resolved
  - elektron on 01/07/2014 - 15:20
    
    +1
    I'm in the exact same situation as you, Shark, down to the same purchase and shipping dates. Would love to know the outcome of this.
    I missed out on opening the PayPal dispute by a day.
karmics on 25/06/2014 - 01:14

I never received the bluetooth speaker either, however I messaged them here on Ozbargain yesterday requesting a refund which came through on paypal today.

This was not through a paypal claim as I totally forgot about ordering the speaker until it was too late and past the 45 day cut off date.

So props to Gearbest for refunding it, I really thought I'd never see that money again.
CrooksAU on 25/06/2014 - 09:20

Agreed, never sending an order through this company again.
petec_7 on 25/06/2014 - 09:34

+1

Just checked and it's been 2 months since I ordered one of those cree torches…

Now, could someone please post up a GB deal so I can neg it :)
deal88 on 25/06/2014 - 12:01

OK, one of my items now arrived. 45 days from ordering.
So, i will give the seller some credit as the item was actually sent.
With this in mind, my current concerns are…..

Waiting more than 3-4 even 5 weeks for a product is very poor.
Paypal dispute MUST be raised in 45 days, meaning you are forced to be concerned after 40 days.
A 45 day guarantee is from seller good, but there is still a risk this might not happen.

After getting my item, i feel sorry for the seller, but 45 days delivery is unacceptable as it ensures people
can not access their Paypal protection.
- illz on 25/06/2014 - 12:43
  
  What was the item? Surely not the elusive Bluetooth shower speaker?
  - deal88 on 25/06/2014 - 17:43
    
    +2
    
    Yep. I thought it didn't exist, but i have a bright pink speaker sitting here.
    So there is hope yet for all of you.
    
    Actually works pretty good.
berserkk on 25/06/2014 - 12:35

never received my bluetooth speaker, but i just received a refund from gear best, it was after the 45 day period, and i hadn't yet raised a paypal claim ( i was to late)
I did email them with ozbargain in the subject as specified in the other deal.
anyhow ymmv with them, i wont be ordering from them again.
superadmin on 25/06/2014 - 12:55

Had issues as well. Oh well.
nick nick on 25/06/2014 - 16:59

just got my order today, it was late but whatever
- illz on 25/06/2014 - 17:21
  
  What did you get?
  - salem on 25/06/2014 - 17:27
    
    -1
    
    The best gear.
eswee on 25/06/2014 - 18:40

Bluetooth did not arrive.
I will neg every Gearbest deal.
- Store RepCSgearbest @ GearBest on 26/06/2014 - 11:33
  
  -1
  
  Hi, @eswee,@CrooksAU,@petec_7,@Shark,@rpro，@RJK，@SpaceGhost,@goatus,@Bartley69
  
  It is after-sales service agent from Gearbest.com.
  Could you tell us your order number please?
  If you didn't receive your order in 45 business days, we can resend or give you refund. The item had been shipped out will be given to you as gift.
  Gearbest.com is fully committed to taking care of every customer. Once again, please accept our apologies for the issue.
  
  Many Thanks
  Gearbest Customer Service
  - shadowfangz on 26/06/2014 - 12:12
    
    Wrong
    
    I have sent an email to your so called [email protected] with everything you required after my 'dispatched' order hasn't arrived since 45 days, no refund as been issued.
    Gearbest.com is fully committed to ripping every customer. Once again, please give us your monies for nothing.
- Moderatorneil on 29/06/2014 - 02:05
  
  @esww, Please update the thread on the outcome of your order.
  
  If we don't hear anything back from you within 7 days, we'll assume your issue is resolved
Sidor on 25/06/2014 - 19:38

Hi Store rep,
I bought one your product, order WW1406240441520302 and then I read this thread here. Can you please confirm that product is available in stock and it is going to be no delays with shipment of this order ?
Cheers
- Store RepCSgearbest @ GearBest on 26/06/2014 - 11:41
  
  Hi, Sidor
  
  Thank you for your order, the item your ordered is in stock now, we can ship it out today.
  
  Kind regards
  Gearbest Customer Service
  - Sidor on 03/07/2014 - 07:57
    
    Hi CSgearbest,
    
    One week has gone after the above your reply and 10 days after payment was made and the order WW1406240441520302 is still has not been shipped !
    
    Did you lie to me that you were going to ship the order today (26/06/2014) ?
    
    Please refund my money, I will find the better place to spend them.
    - Store Repgearbest @ GearBest on 18/07/2014 - 13:10
      
      Dear Sidor,
      Thanks very much for your ordering with us. We sincerely apologize for any inconvenience that may be caused.
      Because of the large orders shipments, we have sent out our first stock. As soon as we stock up and we have sent out the rest of the orders ASAP. Thank you very much for your kind understanding and support.
      We have sent your order WW1406240441520302 out on 2014-7-3, and the tracking number is RQ263021532SG.
      
      Please check the status of your package later on http://www.17track.net/IndexEn.html or http://www.postnl.post/
      
      From time to time with thousands of shipments there will be an occasional issue with shipping delay with shipping company. The shipping time is dependent on the shipping courier and regrettably is outside our control.It usually takes about 10-25 business days (Monday through Friday) to reach you,but sometimes there is a delay with the post office and customs.Please wait for it patiently.
      
      However,if the package not reach after 45 working days,you can contact us,we can resend or refund to you directly.
      Thank you for your patience.Thank you very much for your support and we hope you receive the parcel very soon.
      
      Gearbest Customer Service
      Anna Wu
hishaken on 25/06/2014 - 23:32

anyway we can get our money back?
cvas on 26/06/2014 - 01:23

Rep what's going on? Haven't received order WW1404190637492409
- Store Repgearbest @ GearBest on 26/06/2014 - 13:43
  
  +1
  
  Hi,cvas
  
  Thank you for your feedback, we have contacted with Paypal to issue a refund.
  The item had been shipped out will be given to you as gift.
  
  Many Thanks
  Gearbest Customer Service
- Moderatorneil on 29/06/2014 - 02:03
  
  @cvas, Please update the thread on the outcome of your refund/order.
  
  If we don't hear anything back from you within 7 days, we'll assume your issue is resolved
sleet on 26/06/2014 - 09:59

+1

So with a weeks worth of discussion, what have the mods decided? It seems that there is a mixed bag and my feeling is it won't be banned.
shadowfangz on 26/06/2014 - 10:16

I have sent an email [email protected] for a refund on my iPhone cable, it's been 60+ days since purchase and 45+ days since dispatch email. I have had not received the item nor has [email protected] returned my request for refund.
WS1404140633518346
- Store RepCSgearbest @ GearBest on 26/06/2014 - 13:01
  
  Hi, shadowfangz
  
  WS1404140633518346 is the incorrect order number? Did you order USB Data/Charging Cable for iPhone 5/5S/5C?
  
  Best regards
  Gearbest Customer Service
  - shadowfangz on 26/06/2014 - 13:22
    
    +1
    
    Yes, I ordered the USB Data/Charging Cable for iPhone 5/5S/5C
    Considering how I copy and pasted the order number that Gearbest allotted to me and now you're telling me I have an incorrect order number doesn't give me much confidence in your business processes
    - Store Repgearbest @ GearBest on 27/06/2014 - 11:51
      
      Hi, shadowfangz
      
      W1404140633518346 is your order number, no letter S, we have applied refund for you, hope you can get soon.
      
      Best regards
      Gearbest Customer Service
    - Moderatorneil on 29/06/2014 - 02:02
      
      @shadowfangz, please let us the outcome.
    - shadowfangz on 04/07/2014 - 15:11
      
      @neil: Hi neil, I've gotten my refund in Paypal.
      In case anyone is wondering, no I have not received any cable.
nadan on 26/06/2014 - 10:38

I received my watch repair tool yesterday and I also received my previous order which was the led light thingy. However I haven't received the (Water Resistance Rafting Dry Bag) which was ordered before the watch repair tool.
phamid on 26/06/2014 - 13:01

I just got my watch repair tool yesterday. A few weeks to a month's wait is reasonable, anything more isn't. And quite honestly, if I was in your position, I would be annoyed too, but it's regular post, the parcel could of been lost or stolen for all we know.
ExpressCoffee on 26/06/2014 - 14:25

I contacted paypal and as I was over 45 days… yeah they didn't want to help.

However I pushed it further and complained to paypal and they refunded my bluetooth speaker money back :)
omniX32 on 26/06/2014 - 15:17

I've only ordered from them once (that I can remember); but I got the cable within a couple of weeks… $1.42 for the iPhone Lightning Cable.
ReAvenger on 26/06/2014 - 15:45

+1

Ive received all my orders, its the luck of the draw really, issues with long delivery times can be solved with the argument that its free delivery, if you expected it to be within a reasonable timeframe you should have paid for delivery. All these mass market sites from asia, are so similar in their good and bad qualities, you could open a thread on each, atleast Gearbest is having talk to us, it could be a lot worse
paulojr on 26/06/2014 - 18:28

I also had issues, I was not able to log in to their account system and they were not able to fix it and therefore I don't think they ever processed the order, just took the cash. I've emailed them again now I see this activity but share the concerns here of the OP.
Moderatorneil on 27/06/2014 - 03:23

We have now banned Gearbest from new deals pending a resolution to most of those who haven't received their item or a refund. Please keep us updated on your situations.
- illz on 27/06/2014 - 15:40
  
  This is definitely a step in the right direction.
  
  Thank You!
tre180 on 27/06/2014 - 09:08

+1

My shower speaker arrived yesterday, received shipping confirmation 10/05.
zambuck on 27/06/2014 - 19:49

The ticket I opened with Gearbest about my missing 3 parcels from them went something like this:
Me: I have not received any part of my order after almost 8 weeks. Please provide an update or refund.
GB: Have you received part of your order?
Me: No I have not received any part of my order.
GB: Your shipping address is a PO Box. Is it available? Have you contacted the post office?
Me: I regularly receive letters and parcels, the latest parcel being 2 days ago. There is no problem with the PO Box.

I'm not sure if these odd communications are due to a language barrier or whether they're some sort of delaying tactic. I'm expecting them to tell me next that my dog ate it. I don't have a dog.

I have little hope of reaching any kind of resolution after reading the posts here. Frankly I just want the products I ordered.
- Store RepCSgearbest @ GearBest on 28/06/2014 - 13:09
  
  Hi, zambuck
  
  Could you tell us your order number by PM? we will fix the problem for you ASAP.
  
  Best regards
  Gearbest Customer Service
  - zambuck on 01/07/2014 - 08:41
    
    2 of my 3 parcels arrived yesterday, 30/6/14, so I'm not totally unhappy now. Shipped 10/5, so 7 weeks with the other still missing in action after being shipped a week earlier on 5/5. Obviously GB needs to either improve shipping times and reliability or better manage customer expectations.
- zambuck on 15/07/2014 - 07:22
  
  +2
  
  My 3rd and final parcel arrived yesterday, 14/7/14, having shipped 5/5/14. So my final assessment of Gearbest is that you'll probably get your products eventually, after a while, a long while, and then a bit longer.
cjv70 on 28/06/2014 - 19:16

+1

Over the past couple of days my torch and speakers finally arrived. It appears from the postage marks they were sent on 10 May 2014 but took that long to get here from Singapore. Confidence restored.
deal88 on 29/06/2014 - 08:34

+7

I want to thank everyone who is coming back to say their order finally arrived. It helps the OzB community get a full picture of what is going on. There is a big difference between a company that does not send products and those that have crazy slow shipping.

45+ days shipping still unacceptable, but at least there is hope in getting your product. Hopefully another week or two and everyone will have their products.
blahoz on 30/06/2014 - 19:57

+2

I still have not received my BT speaker and was told I will be refunded a couple of weeks ago but still yet to see any on both sides.
- hnl on 30/06/2014 - 21:28
  
  exactly the same situation here only that I was promised for the refund about 4 days ago. Hopefully it isn't just a promise.
  - Store RepCSgearbest @ GearBest on 01/07/2014 - 11:14
    
    Hi, @blahoz,@hnl
    
    I regret the payment is over two months, we have asked paypal to give you refund, if you haven't received, you can tell us to check.
    
    Best regards
    Gearbest Customer Service

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