Three months and still haven't received item from Ebay

pyro love bird on 25/08/2014 - 19:46
Last edited 26/08/2014 - 23:25

Hi everyone,

I need a bit of advice as to what I should do :(

In May I made a purchase on Ebay for $5USD or $5.37AUD at the time, put the payment through PayPal and waited. I checked in a week or so later and realised that the shipping date was between early June to Early August! Contacted the seller about this to see when the item should arrive. No answer, tried to contact them multiple times again, no reply. Contacted Ebay through the resolution center and got the whole "it's still within the shipping date" so you can't file a report. As soon as it was the end of the shipping date, contacted them again and they said that it was outside of their 45 day guarantee… Contacted PayPal and they said they couldn't help, they told me to contact the seller, tried again, no reply. The seller is still making sales etc, so it's not like they've disappeared, they're just ignoring me and I'm annoyed as hell.

What the heck am I meant to do?

Thanks to everyone who's taking the time to comment, I appreciate it!

Edit: I can't even leave negative feedback because it's past the date that I can leave feedback! Grr!

Update: Bought something from an Ebay seller today and they said that shipping will take 30-40 days in a private message. The listed expected delivery date is 2 weeks-4 weeks. They said that Ebay's policy covers up to 60 days after purchase, I thought it was 45? Thoughts? Thanks guys :)

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Comments

  • scrimshaw on 25/08/2014 - 19:53
    +1

    I think you just scammed by the delayed shipping loophole. It's a crappy situation and the best way to avoid this is to buy items that do not have a overly late shipping estimate. I would give at most, 3 weeks for the item to ship (don't commit to buy the item otherwise!)

    $5 USD is not a big loss. From what I've experienced personally with Paypal, they won't and cannot do much to help once the 45 day period is over.

    If you paid via CC, perhaps you can perform a chargeback?

    It's a neccessary precaution also, to remind yourself roughly 1 month after purchase and check to see if your item has arrived yet otherwise you cannot open a dispute past the 45 day cutoff.

    • pyro love bird on 25/08/2014 - 20:27

      Sighs, the seller is still doing business and I can't even warm other people! I didn't realise it until after everything went through and I went to check what date I should be expecting it.

      I know $5 isn't a lot, but I've had so many bad experiences since I've started using Ebay…

      Is there no one else I can go to?

      • [Deactivated] on 25/08/2014 - 23:38
        +1

        …I can't even warm people…

        I doubt that very much, 'pyro'…

        Seriously, though, pyro, I had a $15 item arrive today (from a Shenzhen seller - often very slow). Day 45 - last possible day to launch a PayPal dispute.
        Had it not arrived, I probably would be doing that now, instead of typing this.

        Previously, I have let the dispute window pass for a couple of MIA five-bucks-or-less items. One turned up at about the two-month mark, the other not at all.

        In both cases I think I factored in three things. I might recall an extra factor in a minute…

        One is that I prefer to give chosen sellers the simple benefit of the doubt - and in that, acknowledge that through no fault of the seller, items can just go astray, or otherwise have their delivery horribly delayed. (This seems to be little-appreciated among some OzBargain members.) (Seriously, being an online China-store rep or a large volume/tiny margin eBay seller can't be much fun…)

        Two is that I can't be arsed messaging or otherwise chasing-up really cheap items - and in that, also acknowledge that language barriers sometimes mean that even reputable sellers (the ones that do mail items out in good faith), may also decide not to be arsed when it comes to the messaging business, even if eBay disapproves, and buyers get pissed.

        Three is/was, that about 18 months ago I read an article about PayPal freezing or otherwise downgrading accounts from which multiple disputes were launched - and with that, I decided to leave launching any disputes for any big stuff that might one day go astray.

        Four is, I forget.

        As others have emphasised, next time launch a dispute within the available 45 day window, or, if the item is really cheap, consider chilling and gazing longingly out the window (getting angry about other, more important things), instead of otherwise flying off your perch.

        All that, I appreciate, very difficult for a 'pyro love bird'. In that, I acknowledge.

        • pyro love bird on 26/08/2014 - 00:28

          Well the thing that annoys me is that as soon as I purchased the item, I went and did something else, might have gone to class, whatever it was, I was busy, so I didn't put the payment through right away as I was waiting for a payment to go through to my paypal anyway. And within the day they launched a "dispute" that I hadn't paid them yet without sending me a "hey, noticed you didn't pay right after, is everything alright?" or anything like that. So that annoyed me, I sent them a message saying, sorry in the middle of something right now, will get to it once I'm free.

          My first Ebay transaction, had someone refuse to send out the item for the agreed free shipping, as they stated, and tried to charge me $10 for a 100g package. Then they sent me damaged goods, was not pleased. Had dodgey products, which I've brought up with them and said "hey, think I got a bad batch" and refused to acknowledge it and they tried to blame me, had to bring it up with Ebay before they did anything about it. So it may not be a lot, but I don't make/avoid large purchases on Ebay, and the little bits here and there add up. I've spent well over $150 already, and I don't even know how it's added up so quick considering I avoid using it where I can because of dodge transactions.

          Thanks for the calming words though Tas.

        • [Deactivated] on 26/08/2014 - 00:49
          +3

          @pyro love bird:
          There will always be a few bad apples in the apple/eBay tree.

          Always conduct messaging through eBay - just in case you're inclined to email, or are asked to do so by the seller - and be nice and straightforward in the PayPal dispute process when you do need to use it.

        • edgar28 on 26/08/2014 - 11:02
          +2

          @Tas:

          Thanks for the advise, I will stop buying apple products from now on……. rotten apple.

        • roguescholar on 26/08/2014 - 16:20
          +1

          @Tas:

          This is good advice, this means that eBay has a trail of your communications.

          Although I did order something that one store did not have in stock (something that happens quite often with sellers in China).
          I didn't want a refund cause they had a buy 3 get 1 free deal.
          We went back and forth for 3 months before resolution.
          And I have rec'd my goods now.

        • bmedia on 27/08/2014 - 01:59

          @pyro love bird: Are you sure it was within the same day that they launched an unpaid item dispute against you? I'm a seller on eBay and eBay doesn't let me open unpaid item disputes until 4 days after the sale date…

        • pyro love bird on 27/08/2014 - 19:41

          @bmedia: I don't know how they did it. But yeah, within 24 hours sent me an unpaid case thing

      • woz on 26/08/2014 - 08:00
        +5

        You have one other option. You can buy ANOTHER cheap item from them, immediately open a paypal case, and when the seller gets all huffy, you can refer to the previous item and simply say you're not going to get shafted twice by giving them the benefit of the doubt again.

        When you leave negative feedback, make the comment generic such as "not satisfied with seller communication" or somesuch. If you refer to the previous item, they can easily get the feedback removed.

        EDIT: Didn't realise other posters had already suggested buying a second item below.

    • ronnknee on 26/08/2014 - 13:22

      I wouldn't call this a loophole.

  • RandomNinja on 25/08/2014 - 20:00

    I always initiate an Item not received as it nears the 45 day Paypal period. The process can usually be strung out a week or two to give the item time to arrive.

    But, like scrimshaw said, US$5 is a relatively low price to pay to learn this lesson. It cost me ~$50 for my lesson years ago :/

    • pyro love bird on 25/08/2014 - 20:27

      Thankyou for the advice, I'm sorry to hear you lost $50 though :(

  • Boshait on 25/08/2014 - 20:29
    +2

    You were had.
    (0) Read the fvcking shipping terms;
    (1) Use Paypal dispute process not ebay;
    (2) Always file before 45 days even if you trust them like a brother;
    (3) When you have to contact the seller always let them know you will neg them if they don't play ball within a certain time frame.

    • ronnknee on 26/08/2014 - 13:21

      I disagree with (3). While you do have the power to neg them, do not use it to blackmail the seller as they can then easily get eBay to revoke it.

      • Boshait on 27/08/2014 - 08:04
        +1

        While you do have the power to neg them, do not use it to blackmail the seller as they can then easily get eBay to revoke it

        Who said anything about blackmail?

        • JediJan on 27/08/2014 - 09:21
          +1

          I would like to know how you ascertain "as they (seller) can then easily get eBay to revoke it"?

          I had big problems with a buyer who ignored continuous reminders to pay (for something about $4) even though she was obviously (yes I checked) still making purchases on eBay. After waiting (and waiting) the correct period before I could commence the appeals process, cancel the sale etc and get on with reselling the item … yes, the buyer sent me a ridiculous note about baby almost dying (bs as she was she still buying on eBay), she paid outside of that period and left "positive" feedback with the negative mark. If it was a genuine buyer who had a genuine reason for missing those repeated reminders then it would have been a different story. I immediately refunded her money (PayPal) as I did not wish to proceed with any sale to someone who was messing with me. I did not wish to risk sending her the items and have her saying she never received them … even worse still! I was (as a buyer) unable to leave a "NEGATIVE" mark ONLY POSITIVE mark, so I left a note saying "waste of my time" with the positive mark. Only way I could warn any other buyers.

          I have tried several times for eBay to have that so called negative mark removed on my account, as I followed the so called process to a tee. How can I "easily" get eBay to revoke it? I did nothing wrong and eBay agreed that it was a good move not to accept payment from that buyer outside of specified period etc. I don't see why I, as a buyer, should have to accept payment outside of the specified time, outside of the appeals process. I have found that she has also negged other buyers, who were quite happy to tell me of their experiences with this buyer; tried to pay outside of eBay also and upset their percentage feedback, whilst she remains on 100% feedback. Yes, you can check quite a lot of history on that feedback. eBay told me the reason was that they didn't want to discourage prospective buyers on eBay (I have this in writing from them), although yes they empathised with my experience with this buyer, and would be examining her practices to see if they would suspend her account. Yes, eBay did nothing for me. I bought nor sold anything on eBay after that experience for a time, I am still very pd off with them. So, seller beware of "Davinia" with the 100% rating, although she appears to have changed her name.

          I have lost my 100% rating, whilst it is still recovering at 99%. Never had a problem with anyone else. (I am not a "big" seller at all, only at 140 rating, usually making a loss rather than throw items out that someone else may desire). Okay, last item was a special WiiU sticker for eBay, sold for $1, when the stamps cost me $1.40. I usually end up selling those kinder twistheads doubles for children and collectors, much cheaper than the others … so I have none left.

  • fedwood on 25/08/2014 - 21:06
    +6

    Purchase the cheapest item they sell and leave negative feedback.

    • adamren on 25/08/2014 - 21:12
      +2

      And give us the store's name too so we can pile it on too

      • pyro love bird on 25/08/2014 - 21:17

        can I really name and shame?

        • adamren on 26/08/2014 - 02:27
          +3

          Of course you can. Not illegal. Not like they're going to sue you anyway.

          Actually, it's your duty to warn others of shoddy businesses ;-p I think we're too nice and so many stores on eBay see that and take advantage of us. It's time we stand up against being ripped off. This store and others like it need a wake up call that we're not going to take it anymore.

          —So what's the store?— Edit: oops, store is CharlotteYanYan. Hmm not a racist but I knew it!

          Edit 2: did a search http://charlotteyan.blogspot.com.au/ had some contact lenses and sells all sorts of stuff http://www.ebay.com/sch/charlotteyanyan/m.html?_ipg=50&_sop=…

          Lowest priced item right now is green tea KitKat for $1.99, free shipping. They must get it by the container load for $0.08 per unit to make any profit, or just breakeven to build up feedback reputation

          Wouldn't surprise me if it's just some guy using a girls name because he likes it or just masquerading as a girl.

        • Geewhizz on 26/08/2014 - 06:48
          +5

          I'd purchase the $1.99 item (or a cheaper one if you can find it) specifically for the purpose of leaving the feedback they deserve. They'll do what they can to get you to remove the feedback.

          Did you by any chance fund the paypal payment with a credit card? If so, do a chargeback.

        • GaryQ on 26/08/2014 - 10:50

          @Geewhizz:

          Looks like an episode of Border Security all in one eBay site

  • fedwood on 25/08/2014 - 21:23
    +2

    Well if what you are saying is true then I don't see why you can't name them.

    • pyro love bird on 25/08/2014 - 23:36
      +4

      I don't know if it's against any policies is all, happy to warn others, seller is charlotteyanyan

      • Tal_Shiar on 26/08/2014 - 03:27
        +1

        As long as it's sharing your experience and your careful not to slander them, it's all up to you ..

      • Boshait on 27/08/2014 - 10:23

        Googling reveals that she also posts porn site teasers to youtube and lots of pics of the sort image hosters don't like to her facebook account. That together with the shocking feedback would have put me off buying from her.

  • backpaqer on 26/08/2014 - 09:11
    +3

    I bought something back in May…had not arrived when it said it would…waited a couple more weeks, they refunded my money immediately. I then received the item last week! So I contacted them and re-made the payment.

    I think if the seller didn't respond within a reasonable time of a query, I would leave negative feedback - seems to make people jump a little faster. Seems with the 45 day rule, makes sense to post a query at 35 days and if no response within a week, get in before the 45 days is up.

  • JediJan on 26/08/2014 - 09:11

    I have also been in the above situation. Frequent emails complaining item has not arrived and then the 45 days cut off happens! Don't stop the annoying emails complaining it has not arrived (through eBay to validate your complaints … as I always do). I did the following after a purchase in May and after another item was supposed to be posted and didn't arrive they eventually did refund. So, my experience is to keep on keeping on with the annoying emails (via eBay).

    I like the idea of buying a really inexpensive item and following this through so you open an unpaid item case, thereby leaving you the option to leave negative feedback. This seems to be the only deterrant. In your (daily if possible) complaining emails also repeat your complaint about the original item (item no. included) and ensure they know that you will leave negative feedback to this effect if not received on time (within the 45 days …). I feel certain they will either ensure both items arrive on time or a refund happens; that way you would have some recompense, if only to ward off others.

    I am trying to avoid purchasing items from USA or relatively expensive items from China. It is unfortunate for these countries that they have so many scammers, but the fault does not lie with me.

    I have purchased several items from one Australian seller that I will not buy from again. She has twice sent me faulty used items (which are listed as like new). Even though she still offers the same items for sale on eBay, and I have warned eBay of this, she only offered me a refund (return post at my expense) when I complained and not a replacement. That only leads me to conclude the same item she offers must be the one I returned and is faulty. Perhaps she is banking on a buyer not returning the item and complaining as I have done. The item (which I originally paid $23.92 … so it has now gone up in price too to $29.92 plus extra for postage … Oh dear 10 watchers but it does say MISSING BUMBER … meaning "bumper" now later in the description but not the original listing line) …. Yes, I kept it in my watch list. I have attempted to complain to eBay about the misleading description in leading line, but there it still is as plain as day "EUC"… excellent used condition … very misleading! Perhaps another buyer returned it too as it seems to have been advertised now for a few months:

    http://www.ebay.com.au/itm/171246862685?ssPageName=STRK:MEWA…

    Well, you don't buy one of these items used unless it is indeed in EXCELLENT USED CONDITION "EUC." I realise I am rambling about this one but I think the EUC should be removed from the listing as EUC does not mean damaged/faulty … Pity the poor person now who buys this without reading the entire listing. Well, you try to get eBay to remove that EUC! Well, at least I have tried on behalf of other possible buyers (10 watching … ouch!)

    Good luck - Hope you buy that inexpensive item and do indeed have your day that you can leave negative feedback if both items do not arrive "on time."

  • umoddbro on 26/08/2014 - 09:31
    +1

    If I haven't received my item by the day 35-40 I'll file an item not received with Paypal not eBay. eBay is absolutely useless when it comes to disputes, usually they'll just tell you to wait it out.

    • JediJan on 26/08/2014 - 09:46

      Mark it on your calendar; so easy to overlook.
      Good luck!

  • Twodogs on 26/08/2014 - 12:48
    +1

    You were just unlucky OP , ive used ebay frequently for years and had only 1 bad seller , got caught by the very cheap 32GB micro sd that turned out to be a 2GB .

    Things i always do is pay with paypal straight away , check postage time , Leave excelent feedback if item is as described " please remember that feedback is very important to the sellers buisness , so only leave negative feedback when its absolutely neccersary "

  • test123123 on 26/08/2014 - 15:04

    You should report to PayPal earlier to get your money back

    • [Deactivated] on 27/08/2014 - 10:55
      +1

      Note: must need time machine.

  • SydStrand on 26/08/2014 - 20:35

    Had this happen. Bought something for $15 from a Chinese seller. They said it would take a while and it never arrived. I went to eBay/PayPal but since it was outside the window for returns, I was screwed.

    • [Deactivated] on 27/08/2014 - 07:18

      I wonder what the legal status of their timeframes and dispute rules really are?
      It seems unlikely 45 days could be the limitation on getting away with any scam let alone Ebay scams and that Ebay/Paypal have no responsibility to the consumer - they were paid….

      Hopefully, it is something The Checkout will cover if they ABC hasn't axed it already.

  • diddy50 on 27/08/2014 - 21:17

    Honestly, it's $5. Write it off as a bad experience and next time make a dispute sooner. Heck I probably made more money in the time it took you to write your winge about $5.

    Next time:
    Dispute, refund, try again…

    • pyro love bird on 27/08/2014 - 23:11
      +2

      That's great if you have an income, and I'm glad you do, unfortunately I don't :(
      Like I mentioned above, Ebay wouldn't process it because it was out of the 45 day policy thing. Referred me to paypal etc and nothing came out of it. I know better now, but I just wanted to know if anything could be done about it is all.

  • apey2000 on 27/08/2014 - 21:30

    charlotteyanyan also dabbles in the sales of "worn skin color tights pan​tyhose".

    "Sometimes I used when working
    ready for collection
    All of them are washed under garments."

    Purrrrr…….

    http://www.ebay.com/itm/worn-skin-color-tights-pan-tyhose-/1…

  • 1Dollar on 28/08/2014 - 00:50
    -1

    recently I realised OP has been posting so many forum post, including the "making extra money", "private bins used as public dumping sites", "things that aren't legal" and "ridiculous things people do". Not sure what you are doing but please stop. Thanks

    • [Deactivated] on 28/08/2014 - 13:38
      +2

      You know those things you just used to write that comment? Yeah, those hands and fingers. And those round thingies embedded in your face which enabled you to read what you just wrote in that comment? (Yep, tick for you, your eyes!)…

      Next time, use your eyes to read thread titles and use your fingers to grasp your computer mouse to scroll past any threads which don't interest you. Contrary to popular belief, you don't actually have to read every thread on the internet… nor is every discussion on the internet designed to suit your precise tastes and interests.

      I promise it's not that difficult. You should try it one day. Keep scrolling. Saves you all that time of reading every single thread then having a whinge about the content. Amazing stuff, really.

    • pyro love bird on 29/08/2014 - 02:18

      Welcome to the internet

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