Australia Post Lost a DSLR We Sold on eBay, Please Share Your Experience and Thoughts

777 on 17/10/2014 - 13:43
Last edited 20/10/2014 - 14:02

tl;dr: Sent camera worth $650 via AUPost with tracking from Melbourne to Sydney- No extra insurance was bought - looks like Auspost lost it or stole it.

We were clearing up all the impulse buys, and had a Sony DSLR that we bought from Hardly Normal .
Item got sold on eBay for $650 + 15.40 postage ( made no money -lost about $50).

Item was sent via Auspost from Mount Waverley ( Pinewood LPO), there was a big queue and the girl didn't offered me insurance but signature on delivery which I took and paid $22.75 in total( never demanded more money from buyer)

Item was sent on 07/10 and item is in Sydney since 09/10 but still hasn't been delivered to Ultimo (to a business address).

Here is is the tracking

Mon 13 Oct 2014 06:08 With Australia Post for delivery today ALEXANDRIA NSW
Fri 10 Oct 2014 07:34 Processed through Australia Post facility CHULLORA NSW
Thu 09 Oct 2014 11:56 Processed through Australia Post facility UNDERWOOD QLD
Tue 07 Oct 2014 16:19 Received by Australia Post MOUNT WAVERLEY VIC

The guy who bought is a newbie on ebay and has 0 rating, he wanted COD as he did had some issues with paypal, so he transferred in my account, which was fine. Don't want to ruin his first experience as a purchaser and carefully looking at my listing I didn't offered insurance( I don't sell much on eBay)

Australia post are unable to track with item via their Distribution centre. I have raised a case with them, for which they want 10 business day to process.

Looking at their mail policies, they only cover upto $50 if you don't buy insurance, if it is lost , I am liable for $600 ?

Please share your experience or any advise will be highly appreciated !

Update :- AP tells me that the last driver accepted it for delivery and there have been no updates after that.
The DC is getting touch with driver to see if he knows or remember what happens.
Also I took photo of the serial number for lenses and camera, should i raise a police complaint for stolen items

Update 1: Was waiting for their call, as promised, midday today -Nothing.
Called them,they said we have no record of you getting a call back. We haven't heard from DC yet. Please wait 10 Working day, which is next Thursday. Hearing that mentioned to them that I clearly recorded the serial numbers, should I contact AFP and lodge a complaint. They said, please wait until you hear back from us.
Don't think I am going anywhere …don't think they care.

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Comments

        • 777 on 19/10/2014 - 14:26
          +1

          @LlamaLlamaLamp: they can't find it, so essentially they lost it. investigation doesn't means that they will find it just their standard protocol for complaints.

        • cwongtech on 19/10/2014 - 16:17

          @777:
          Same thing happened with my TVPad.. they said "it was delivered to someone and that's the end of the investigation" - asked for proof of delivery (signature), and said because it was parcel post there is none.

          Who was that someone… :|

        • LlamaLlamaLamp on 19/10/2014 - 16:32

          @777: In your reply to Azn310 above, you said Australia Post has no record of your calls, which contradicts what you've said in your original post. In your original post, Australia Post gave you an update to the investigation. This implies that they do indeed have a record of your call, otherwise it would not have been possible for them to give you an update. My point is that you've contradicted yourself, so I'm a little confused to which one of your statements is correct?

        • Wyzard on 19/10/2014 - 20:04
          +2

          @LlamaLlamaLamp: > "Hes got the card, ring auspost and say he 'cannot pick up can you leave at front', and voila. No signature required."

          I think OP was saying AP don't have a record of the buyer calling them to say "leave it out front…". No contradiction here mate.

        • benjamin on 20/10/2014 - 05:29
          +1

          @LlamaLlamaLamp:

          It's obvious he's talking about no record of calls made by the recipient to Australia Post

        • LlamaLlamaLamp on 21/10/2014 - 19:07

          @Wyzard: ahhhh gotcha. My mistake, sorry about that.

  • crudman on 17/10/2014 - 18:37
    -2

    This guy just sounds like he's trolling Auspost.

    Accuses them of theft and negligence. Blames the representative at the counter.

    Deals with someone with 0 feedback. While not much on it's own, I wouldn't sell a high value item to someone with 0 feedback AND doesn't want to go through standard payment methods.

    See below for additional mention against Auspost: If you don't have international postage selected then someone in NZ CAN'T buy it.

    Cheap Postage to NEWZealand

    777 on 11/09/2014 - 06:28
    Hi Guys,
    Was selling something DHP-346AV Powerline spare switch on Ebay.
    Had no international postage selected, but someone from NZ bought it.
    How can I send a small box Medium size box apprx 1.5 kg for cheaper than AUpost

    • 777 on 17/10/2014 - 18:57
      +3

      no offence, but that's bit unexpected , asking for opinion, not trolling
      Don't understand, how that's NZ post against AUSpost , when I am asking just other option
      Afterall, we all here to save money on Ozbargain some way, not to loose money

      I would rather donate any money than just loose it or give it away.

      • ozhunter on 17/10/2014 - 19:04
        +4

        *lose

        • 777 on 18/10/2014 - 21:47
          +1

          Haha auto correction on the swype kb

      • ronnknee on 21/10/2014 - 10:08

        By the way, you were within your right to cancel the transaction if you did not allow international buyers. Unless they agreed to pay for international shipping then that's okay, but I wouldn't go through the hassle.

        • 777 on 23/10/2014 - 07:22

          This was not a international transaction :).Just within Australia

  • mitcheo on 17/10/2014 - 18:43
    +2

    I have no sympathy for auspost.

  • tohara on 17/10/2014 - 20:11
    +11

    i once sent a parcel to an address which apparently didn't exist. The contents were clothes i was returning was which were worth around $300 so when i checked the tracking and it said 'undeliverable' twice i pretty much assumed i had lost the parcel it would be gone forever as i didn't put a sender address on the back.

    I called aus post and they told me their policy was to send undeliverable items to the dead letter centre where they would attempt to find the sender/receiver through whatever means possible. I described to them that it was a big grey bag written on with permanent marker.
    The next day the parcel arrives at my door. I opened the parcel and there was a note from aus post, it turns out they had opened up the parcel and looked at the contents and worked out that i was the sender and found my address and sent it back.
    I was so impressed and didn't even know that was even an something they would/could do. So while i've had MANY problems with aus post, at the time i thought they were the greatest people ever.

    So all i can say is have a little faith, if it ends up in the dead letter centre which takes a few days, they will find someone to send it to.

    • WT on 18/10/2014 - 23:58
      +1

      I sent something to the USA once, I cant even remember how but it was returned back about 18 months later.

      That was years ago and only once. The amount of lost stuff that left me out of pocket doesn't make up for it though

    • bargdebarg on 22/10/2014 - 12:21

      That's sensational. Imagine the dead letter centre and all the dodgy sex toys and unwanted crap there…

      • MATTDAMON on 22/10/2014 - 13:56

        They have an auction every year of all the crap that cant be returned, then the money is donated to charity.

  • onlyletters on 17/10/2014 - 20:19
    -4

    I'll tell you something, I think a lot of people will not agree with me but this is the truth: I sell heaps on ebay and the like, its your job to send the goods to the buyer, as long as it is addressed to the buyer properly then you've done your part, the buyer can sometimes lie and say they never received anything and it puts you in a bad situation. I think you've done your part and that's all there is to it. Its no longer your problem. Its not fair but that's the way it is, the customer didn't ask for insurance then that's his problem. If you're buying something for $650 online then you should really pay for insurance anyway high purchases like that should be made in store. Additionally, a customer can purchase the camera from you and then claim it's faulty, send you back a banana and they will get all their money back from PayPal. Its really not a happy ending for a seller.

    • tohara on 17/10/2014 - 20:30

      yeah i always have a part of the T & C of my listing saying i am not responsible for the item when it is in transit. I'm not sure how paypal will see that though if a dispute was lodged

    • johnno07 on 17/10/2014 - 21:56
      +5

      as long as it is addressed to the buyer properly then you've done your part… and that's all there is to it. Its no longer your problem

      I have sold hundreds of items on eBay and that's just flat out incorrect. You're more than welcome to play ostrich and stick your head in the sand, but the fact of the matter is that the buyer is insured by PayPal, and you're insured by postal insurance. That's it. It is absolutely not up to the customer to "ask for insurance" because they don't need to - they already have PayPal insurance.

      If it was the other way around eBay would be flooded with scam sellers taking money and sending nothing.

      Sure it's Aus Post's fault that they lost it, but it's your fault that you didn't pay the relatively miniscule $10.50 to insure it.

      @tohara - good luck with that working. PayPal's insurance overrides that.

      • AG_ACT on 17/10/2014 - 22:43
        +3

        Bull. Bought a screen for a phone, cost $120… Seller sent empty box. Kept saying would refund but never did. PayPal asked me to file police complaint to get refund, which I did, but police won't do the specific police report they want so I wasted all my time + got nothing. Then i get an email from PayPal saying i have too many disputes/refunds and they may choose to cancel my buyer protections… I've had 2 cases in 12 years I've been using ebay. PayPal doesn't care about anything but fees.

        Buyer didn't pay for insurance, seller has proof of posting, that is sufficient for PayPal probably

        • johnno07 on 18/10/2014 - 01:45

          This doesn't make any sense. All you do in this instance is file a "significantly not as described" dispute. You say it was an empty box. If you're forced to send it back, you send the empty box back - registered (so the dodgy seller can't claim you didn't send it back). PayPal refunds your full original cost+postage. In the end - at worst - you lose the cost of returning an empty box. I have opened at least a dozen disputes in the six-ish years I've used eBay heavily and I've never been asked to file a police report - that doesn't even make sense. I've also never been threatened to have my buyer protection removed. That sounds… odd - to say the least. I'm pretty sure that your experience was in the minority for a buyer.

        • AG_ACT on 18/10/2014 - 05:58

          @johnno07:

          Maybe I should have sent back the empty box… But when I spoke to a human about how illogical that was, they asked me to wait for updated instructions, which was to file a police report, and get them a copy with specific details.

          Maybe I'm one of the lucky ones, but the both times I've opened a dispute, it's been a crap experience. I may not be a very regular user of eBay, but I do have 500 positive feedback (100%)

        • StewBalls on 18/10/2014 - 10:23
          +1

          @AG_ACT: Wouldn't the postage/tracking info have had details about the parcel's weight???

          Every package I've ever sent through AP has been put on the scales first, and postage calculated accordingly…

        • ronnknee on 21/10/2014 - 10:14

          @StewBalls: No.

    • rapoot6 on 17/10/2014 - 23:40

      Completely wrong. Unless the tracking says delivered, paypal will definitely whip out money from your account and happily give it to the buyer.

      • AG_ACT on 18/10/2014 - 06:00

        I promise you this is not 100% of cases

      • onlyletters on 18/10/2014 - 08:50
        +1

        If it says delivered, PayPal will assume the buyer is a liar and close the case as they have done many of the time. The seller has done their part and sent it. The buyer is insured if the seller doesn't send or does something shifty like takes the money and closes their account. I've been selling on eBay and the like for over 8 and ur going to come and tell me how its done?

  • tomatosauce on 17/10/2014 - 21:36
    +7

    I actually trust Australia Post service. They have never lost our parcels ( all my family members buy hundreds of items online) I think it comes down to what happens after they dropped off the parcels at the door.
    Some buyers could be lying that they have never received the items, or some parcels may have been stolen from the door steps.

    • LlamaLlamaLamp on 19/10/2014 - 02:44

      I can't even believe people are talking about Aus Post leaving parcels at the house. I'm in WA and unless the package fits in the mailbox, they have NEVER left a package at the door (regardless of Signature on Delivery or not). If no one is home, they'll leave a card with instructions to pick it up at the LPO. Maybe its different over east?

      My only complaint is that my (current) LPO is tiny, so they can't fit everything behind the counter in a secure location. There is always heaps of packages lining the floor of the 'shop floor'. Anyone could walk in and grab whatever they wanted. That said, I've ordered hundreds of items online over the past few years and I've never had anything go missing.

      • 777 on 19/10/2014 - 09:05
        +1

        Good for you definitely not the case here. I had once iPhone from Vodafone, brand new 64 Gb Left on the corner of a pillar in front of my door. I wasn't able to find if it did mentioned signature on delivery or not. I was releived that no one noticed it

      • Olgirl on 19/10/2014 - 13:15

        I'm in WA too. Last Monday my LG G3 was left at my front door by DHL. According to tracking instructions I was under the impression I had to sign for it.

        Delivery of packages is a bit of guessing game here, lucky I'm always home and am pretty vigilant when expecting something, particularly if it's expensive. We often receive our neighbours mail by mistake. I've called the local post office to make them aware. Still happens.

  • TALLBALLER on 17/10/2014 - 21:48

    allways seemed like, they used to wait until they had all of my parcels of that week before driving out to my house 5 min from the welshpool dc

  • m00c0w on 17/10/2014 - 22:26
    +1

    My wife sold a handbag on FleaBay for a few hundred dollars. Was sent to a LPO and supposedly held there as the buyer had a GPO box. Buyer never got the item and I had to raise a complaint.

    In all honesty, it took three weeks and hours of my time to get $65 out of Auspost.

    When raising my complaint, Auspost dismissed my complaint two times, but I persisted on principal because the buyer and I got similar accounts from the LPO attendant, but when the CSR called to corroborate our accounts, she did a 180.

    Lesson learnt, buy insurance on expensive items. Saves you heartache.

  • regenade on 17/10/2014 - 22:47
    +4

    Why is this country so obsessed about doing delivery via agents and contractors ! Pay more to middle man who kills the drivers and pimps the money. Thats how the whole country is. Agents Agents Agents

    Rental Agents, Real Estate Agents, Tax Agents, Pimp Agents, Buying Agents, Corporate Agents

    With no manufacturing remaining here, all we can do is become middle men and sell to each other and make service money and the govt gets the GST !

    • rapoot6 on 17/10/2014 - 23:42
      +8

      How is this helpful in any way?

      • StewBalls on 18/10/2014 - 10:26
        +5

        Not renegade's fault, blame the person who contracted his boss to arrange his pimp to tell renegade to post this comment! ;)

    • Baysew on 18/10/2014 - 09:46
      +2

      Why is this country so obsessed about doing delivery via agents and contractors !

      Well in this case its a 10+ hour drive from Melbourne to Sydney. (And these are neighbouring states)

      Can't see you doing it yourself for less than $22.75

    • ExtraSalt on 19/10/2014 - 09:34
      +1

      what is this rant in regards to? lol…who else would you get to deliver packages? Toll IPEC, Startrack, First, Civic, etc…they are all 'middle-men'

    • johnno07 on 21/10/2014 - 00:06

      You crazy.

  • minniethemoocher on 17/10/2014 - 23:01
    +3

    Has the buyer checked with his local post office? If he wasn't home to pick it up it could be there waiting for his signature. The card could be lost?

    • Azn310 on 18/10/2014 - 01:08

      This. The buyer should be doing his part and let the local post office know the item is lost, so they can start tracking creating paper trails both ways.

      • 777 on 18/10/2014 - 20:55

        He said he went to the local post office and they don't have it.

        • LlamaLlamaLamp on 19/10/2014 - 02:47
          +1

          Did he go to the correct LPO? I used to live at a house where most unsuccessful deliveries were brought back to one LPO but sometimes they'd bring them back to a different LPO. Similar distances from both…

        • 777 on 19/10/2014 - 09:07

          @LlamaLlamaLamp: Thanks might tell him to go to both. You are right our one goes to 2 LPOs

        • [Deactivated] on 19/10/2014 - 16:06
          +1

          @LlamaLlamaLamp: I recently posted laptop memory to a buyer and it didn't arrive. Normally I send everything with tracking but on this occassion I was in a hurry and the person serving said "you could just send that in a letter" when everything was done I asked for the tracking number - sorry no tracking. Well beening in a hurry I said well let it go. When I lodged a lost item search with AP I found they basically have a person in Head Office thats searches a database of deadmail compiled by all the post offices. The person does not actually investigate anything. So as far as the tracking goes, all that tells you is the last recorded location of the item. It is not any help in finding the item because they don't actively search for it. They passively wait to see if it is put on the database.

    • twocsies on 19/10/2014 - 21:50
      +1

      This has happened to me. I never received a card for a delivery and it was only because several days later I got a second card that notified me that I should have already picked up my package that I knew anything.

  • Aceboy884 on 17/10/2014 - 23:43
    -1

    If this is an Australian transaction

    Paypal will cover you even if it doesnt show "delivered"

    you will need a receipt showing the item was delivered to the post code provided,

    read their T&C for seller protection

    • Baysew on 18/10/2014 - 09:12
      +4

      The guy who bought is a newbie on ebay and has 0 rating, he wanted COD as he did had some issues with paypal, so he transferred in my account, which was fine.

      Paypal will be unlikely to cover the OP as it wasn't used !

      • ronnknee on 21/10/2014 - 10:17

        Clearly Aceboy884 had only ready TL;DR.

  • rapoot6 on 17/10/2014 - 23:47
    +1

    I've been in a similar situation for a $150 item. Australia Post took about 2 weeks to tell me they couldn't find the item and sent me a 3kg satchel. I was furious mainly because they were ending me a satchel to possibly lose my item again so I got on the phone and within a week had $50+ postage back from them in a money order. Just persist and insist that they call you. The representative on the phone gave me this email to contact the people responsible for claims.

    [email protected]

    Good luck!

    • 777 on 18/10/2014 - 20:57

      Thank mate, will wait for their call tomorrow and then start sending them emails

      • rapoot6 on 18/10/2014 - 23:05

        No worries. Use your case number (VH number) in the subject :)

      • LlamaLlamaLamp on 19/10/2014 - 02:50
        +1

        Tomorrow is a Sunday. Please wait at least the 10 days they asked for. They've been keeping you updated so far, so its not like they've ignored your requests.

        • 777 on 19/10/2014 - 09:08

          True they only opened during business hours

  • frozenkuku on 18/10/2014 - 00:07

    last time, it took me 9 months to get the money back from AUpost after fighting HARD
    so good luck

    • 777 on 18/10/2014 - 20:57

      That's just ridiculous

  • HoracePinker on 18/10/2014 - 00:19

    My postie takes undelivered parcels home with him. I've received card for pick up after 10am. I've gone to post office at 9:45 and was told package wasn’t there yet as that postie hasn’t dropped off undelivered packages yet as his shift doesn’t start till 10am. I was a bit surprised by that as I figured they would drop the bag back off to the centre, but was told some posties have a "home office". To me that’s not, on, all mail/parcels should be dropped off at end of shift.

    • Janko on 21/10/2014 - 11:42

      Home office with x-ray machine?

  • CraftVault on 18/10/2014 - 00:49

    I am a eBay seller and AP lost nearly 6-7 parcels of mine and when I contacted them, they asked me to wait for 2 weeks as delivery might show up. After 2 weeks, they usually ask for another 10 days to investigate and then it is really hard to get money back from them.

    If I include insurance in the price of my products then people won't buy and if I don't then there is always a chance of losing parcels. People prefer Australia Post as they have shops everywhere from where people can collect parcels and this is the main reason AP is preferred over others.

    I would still suggest OP to wait for 1 week as it happened with me that buyers have received first parcel later and second parcel (replacement) first.

    • johnno07 on 18/10/2014 - 01:53

      This is all part of the fun (sarcasm) of selling on eBay. I assume you're selling physically small, low value, high competition, low margin items. I also assume you are sending them as letters (as all parcels automatically include tracking now). If this is the case, then you've just got to deal with the fact you're going to lose them every now and then, or get the occasional dishonest buyer. There's just no way around this. Registering these items is not worth it as you'll be losing money. At the end of the day, if you're not making a profit that's netting you at least minimum wage for your time spent, then just ditch eBay and get a normal job - it will be less stressful.

      • Baysew on 18/10/2014 - 09:24
        -2

        I assume you're selling physically small, low value, high competition, low margin items.

        How could you assume that ?

        The OP has stated that he was clearing unwanted items.
        The item was a camera with a value of $650, which would be sent as a parcel.

        • Ughhh on 18/10/2014 - 09:43
          +1

          Look at who johhnno07 is replying to…

        • johnno07 on 18/10/2014 - 12:11

          You clearly didn't read the actual comment by CraftVault that my comment was in reply to.

        • Baysew on 18/10/2014 - 12:21
          +6

          @johnno07: Yes, I missed that the reply was to CraftVault.

          Please accept my apology.

          (It all makes tremendous sense now)

      • jason101 on 18/10/2014 - 21:18

        I agree with everything you are saying, I have a job and also sell on eBay - sometimes stuff REALLY isn't fair though with A/Post and I think this is why people get their knickers in a not (I certainly do).

        Last week I had a trackable parcel which I dropped in my local red post box (so no tracking until first scan) - problem is it never made it that far. Not only did I lose the item but A/Post wouldn't refund the pre-paid (Purchased online) freight, even though the item was never officially "posted" according to them.

        I have an issue where a certain item gets either lost, stolen or most likely just put in the wrong letterbox and never makes it to the legitimate buyer around 1:20 times (we sell hundreds) - 1:20 loss rate, is this even possible in Australia ?

        Sure I know that if I registered items and if I lodged them at the post office rather than just throwing them in the box I could avoid all of this - but I have to say the "shrinkage" in my business caused by Australia Post is just statistically too high.

        • rapoot6 on 18/10/2014 - 23:09
          +2

          1:20 is very very high. In 6 years I have experienced around 1:100

        • noyesmaybeok on 19/10/2014 - 17:45
          +1

          @rapoot6: As a buyer had 2 items go missing ever. As a seller had around 10% "go missing".

    • 777 on 18/10/2014 - 21:00

      Thank for the advice. It has been 10 days and parcel has been in Sydney for more than a week.

  • [Deactivated] on 18/10/2014 - 02:12

    posting to see the outcome

  • Lucky13 on 18/10/2014 - 06:20
    -3

    My suggestion is to follow through with all youre doing with Australia Post and the quicker you come to a conclusion there the better and if it doesnt get solved there open a case with Paypal and let them know whats going on. Another possibility is that the buyer just didnt like it and has come up with some bs which ive encountered heaps selling stuff on ebay but from what youre saying Aust Post tracking is saying its not delivered yet?? So follow up on that before you do anything else.

    • t_c on 18/10/2014 - 07:12
      +5

      What does paypal have to do with it? I thought OP said buyer paid with bank transfer.

      • Weezle on 18/10/2014 - 11:13
        +1

        They did. Obviously the guy you replied to doesn't know how to read.

        • Lucky13 on 18/10/2014 - 16:09

          Ok I read it pretty quick, so transferred to my account means bank account then. Also word of advice to OP is that you shouldnt look at being nice to people with 0 rating rather be very wary of them. Every one is on ebay, its a new account yes and with no history and with no loss or repercussions if they pull a shifty so just be more wary next time, and just as advice dont mean to lecture etc.

        • 777 on 18/10/2014 - 21:03
          +1

          @Lucky13:Thanks., I don't sell much, now I have learnt that you can restrict selling to buyers with zero feedback

  • MrBillions on 18/10/2014 - 07:16

    Same happened to me and Auspost only gave me $50 bucks. At first they only wanted to refund the postage. The item was worth $300…

  • Ash-Say on 18/10/2014 - 08:13
    +1

    I sold a phone and I sent it by Express Post. The delivery was just few suburb away but AP did not sorted it correctly. The buyer ended up receiving phone however it was late by 4 days.

    As a compensation, they offered me free 3KG satchel and I am still waiting for receive it for last 15 days.

    This company is a joke!

    • johnno07 on 18/10/2014 - 17:02

      Well that's their policy on Express items - if it doesn't arrive overnight (to one of their overnight destinations), you are refunded the cost of postage. Though I would definitely chase up that satchel - are you sure you're not supposed to pick it up from your local branch?

      • 11112007 on 18/10/2014 - 17:49
        +4

        They usually send you the compensation bag in the post… Might have been lost on the way :p

        • 777 on 18/10/2014 - 21:05

          Haha wouldn't be surprised

  • jar-unit on 18/10/2014 - 08:48
    -1

    If the buyer paid by bank deposit then you are not liable to refund them as they do not have paypal buyer protection in that case. It is up to them to have requested extra insurance so it sounds like you are in the clear. Unfortunate for the buyer though. Good luck.

    • 777 on 18/10/2014 - 21:07

      Looking at my listing I did not offered postal insurance just selected for the standard eBay offers on postage for upto three kilos

      • jar-unit on 19/10/2014 - 12:01

        If it was me I wouldn't be worried it is the buyers loss unfortunately for them they didn't pay by PayPal so you can't be forced to refund them anything. Same thing happened to me once and seller didn't refund me anything because I had payed via bank deposit.

  • garetz on 18/10/2014 - 09:00
    +1

    Whenever i send an item using auspost, or any carrier, i always assume it is either going to be destroyed in transit, or stolen. Taking this into consideration, i look at the best option i have of fully covering myself. I always get signature on delivery ( this means the recipient cant claim they never received it if they have) and full insurance, which means the driver is less likely to "lose" it, ie misappropriate said item. You learnt a valuable lesson, and it only cost you $600. So be happy and move on.

    • Baysew on 18/10/2014 - 09:32
      +4

      You learnt a valuable lesson, and it only cost you $600. So be happy and move on.

      Yes but the OP is the seller. The OP has the money from the buyer (Direct Credit - NOT Paypal) and the proof of postage.

      It is the buyer (with zero feedback) that hasn't got the camera.

      • garetz on 21/10/2014 - 11:59
        +1

        I'm assuming the op is an honest person, who will either return the money or make sure they get the camera, otherwise why make this thread at all ? Dishonest people wouldnt care enough to post this.

  • andyken on 18/10/2014 - 11:49

    if it was me, i wont claimed for the $100 from AP, i will insist i want my item delivered to customer with signature.

    • 777 on 18/10/2014 - 21:11

      That's what I said to them.
      Also requested to have postal insurance now, the answer was big no, so that tell me they too beileve that the parcel may not be found

      • LlamaLlamaLamp on 19/10/2014 - 03:00
        +5

        Thats like asking for contents insurance for your house after you've filed the police report…

        • 777 on 23/10/2014 - 07:33

          Not I same boat, that will be case if my insurer was minding my house while I away and it got broken into. There are two different transactions with the same company and not to mention the uncertainty…

  • yappyyap on 18/10/2014 - 13:18
    -5

    lolll

  • Janko on 18/10/2014 - 15:15
    +1

    I had a similar experience last year with a similarly priced DSLR, but as the buyer (in fact I thought you could have been the seller at first).

    Although mine had PayPal involved, AusPost were a waste of time with their 10 day investigations, which we did twice. Same story, deliverer took possession, no show. Recorded time of delivery I was working metres from the front door hours before to hours after, without even a toilet break. Pure theft or incompetence somewhere in AusPost.

    • 777 on 18/10/2014 - 21:12

      So PayPal returned the money?

      • Janko on 21/10/2014 - 11:30

        No - despite wasting my time with piles of evidence and escalation within PayPal.

        PayPal decides in the favour of whoever doesn't cost PayPal money. So even if they deem the buyer truly didn't receive the goods, if the Seller doesn't agree to refund or have funds in his PayPal account to do so, PayPal will not refund the buyer out of their pocket.

        I had to reverse the charge on credit card, which would have cost PayPal the original amount plus the reversal charge.

  • cwongtech on 18/10/2014 - 15:47

    The first mistake was to send it via Auspost.
    Had a similar experience for a TVPad but we were the buyer, ended up paying for a second TVpad even thought it should have been at the seller's expense since they cheaped out and sent it via Auspost.

    Depends on who handles your mail, the first delivery destination (parent's office) was where the incident occurred. Our local postie has always been reliable.

    But I wouldn't risk anything over $100 via Auspost, use a courier next time.

    • johnno07 on 18/10/2014 - 17:03
      +2

      Or just insure it. AP postage + insurance will still be cheaper than a courier.

      • 777 on 18/10/2014 - 21:18

        Might look into that consolidated website there are some couriers they cover much higher than 50 bucks and could still be cheaper than AP

    • StewBalls on 18/10/2014 - 17:14
      +3

      The first mistake was to send it uninsured.

      Fixed! ;)

      • 777 on 18/10/2014 - 21:15
        +1

        Agreed

      • cwongtech on 19/10/2014 - 16:18

        They said it was delivered to someone (couldn't produce signature) and that was the end of the investigation.

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