tl;dr: Sent camera worth $650 via AUPost with tracking from Melbourne to Sydney- No extra insurance was bought - looks like Auspost lost it or stole it.
We were clearing up all the impulse buys, and had a Sony DSLR that we bought from Hardly Normal .
Item got sold on eBay for $650 + 15.40 postage ( made no money -lost about $50).
Item was sent via Auspost from Mount Waverley ( Pinewood LPO), there was a big queue and the girl didn't offered me insurance but signature on delivery which I took and paid $22.75 in total( never demanded more money from buyer)
Item was sent on 07/10 and item is in Sydney since 09/10 but still hasn't been delivered to Ultimo (to a business address).
Here is is the tracking
Mon 13 Oct 2014 06:08 With Australia Post for delivery today ALEXANDRIA NSW
Fri 10 Oct 2014 07:34 Processed through Australia Post facility CHULLORA NSW
Thu 09 Oct 2014 11:56 Processed through Australia Post facility UNDERWOOD QLD
Tue 07 Oct 2014 16:19 Received by Australia Post MOUNT WAVERLEY VIC
The guy who bought is a newbie on ebay and has 0 rating, he wanted COD as he did had some issues with paypal, so he transferred in my account, which was fine. Don't want to ruin his first experience as a purchaser and carefully looking at my listing I didn't offered insurance( I don't sell much on eBay)
Australia post are unable to track with item via their Distribution centre. I have raised a case with them, for which they want 10 business day to process.
Looking at their mail policies, they only cover upto $50 if you don't buy insurance, if it is lost , I am liable for $600 ?
Please share your experience or any advise will be highly appreciated !
Update :- AP tells me that the last driver accepted it for delivery and there have been no updates after that.
The DC is getting touch with driver to see if he knows or remember what happens.
Also I took photo of the serial number for lenses and camera, should i raise a police complaint for stolen items
Update 1: Was waiting for their call, as promised, midday today -Nothing.
Called them,they said we have no record of you getting a call back. We haven't heard from DC yet. Please wait 10 Working day, which is next Thursday. Hearing that mentioned to them that I clearly recorded the serial numbers, should I contact AFP and lodge a complaint. They said, please wait until you hear back from us.
Don't think I am going anywhere …don't think they care.
I sent a parcel from sydney to melbourne and still buyer hasnt received it.
logged an enquiry with auspost.
also went thru underwood.