Australia Post Lost a DSLR We Sold on eBay, Please Share Your Experience and Thoughts

777 on 17/10/2014 - 13:43
Last edited 20/10/2014 - 14:02

tl;dr: Sent camera worth $650 via AUPost with tracking from Melbourne to Sydney- No extra insurance was bought - looks like Auspost lost it or stole it.

We were clearing up all the impulse buys, and had a Sony DSLR that we bought from Hardly Normal .
Item got sold on eBay for $650 + 15.40 postage ( made no money -lost about $50).

Item was sent via Auspost from Mount Waverley ( Pinewood LPO), there was a big queue and the girl didn't offered me insurance but signature on delivery which I took and paid $22.75 in total( never demanded more money from buyer)

Item was sent on 07/10 and item is in Sydney since 09/10 but still hasn't been delivered to Ultimo (to a business address).

Here is is the tracking

Mon 13 Oct 2014 06:08 With Australia Post for delivery today ALEXANDRIA NSW
Fri 10 Oct 2014 07:34 Processed through Australia Post facility CHULLORA NSW
Thu 09 Oct 2014 11:56 Processed through Australia Post facility UNDERWOOD QLD
Tue 07 Oct 2014 16:19 Received by Australia Post MOUNT WAVERLEY VIC

The guy who bought is a newbie on ebay and has 0 rating, he wanted COD as he did had some issues with paypal, so he transferred in my account, which was fine. Don't want to ruin his first experience as a purchaser and carefully looking at my listing I didn't offered insurance( I don't sell much on eBay)

Australia post are unable to track with item via their Distribution centre. I have raised a case with them, for which they want 10 business day to process.

Looking at their mail policies, they only cover upto $50 if you don't buy insurance, if it is lost , I am liable for $600 ?

Please share your experience or any advise will be highly appreciated !

Update :- AP tells me that the last driver accepted it for delivery and there have been no updates after that.
The DC is getting touch with driver to see if he knows or remember what happens.
Also I took photo of the serial number for lenses and camera, should i raise a police complaint for stolen items

Update 1: Was waiting for their call, as promised, midday today -Nothing.
Called them,they said we have no record of you getting a call back. We haven't heard from DC yet. Please wait 10 Working day, which is next Thursday. Hearing that mentioned to them that I clearly recorded the serial numbers, should I contact AFP and lodge a complaint. They said, please wait until you hear back from us.
Don't think I am going anywhere …don't think they care.

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Comments

  • ozhunter on 17/10/2014 - 13:59
    +14

    I am liable for $600 ?

    Yes. You are the seller, you should make sure the buyer gets his item.

    • 777 on 17/10/2014 - 14:35
      +3

      yeah I understand that, but just didn't expected as it was parcel with signature on delivery.

      • hamerix on 18/10/2014 - 12:15
        +2

        Hi
        Its most likely stolen, have had PO box with Aus post for a while now and they have failed on several occasions to leave card when i received parcels and the package has gone missing. It seems that they are not getting paid enough so…
        OP i understand your pain but you have to do the right thing and refund the money.
        When you complain with Aus post make sure to get the reference no. And if you are not happy with the outcome raise the issue with postal industry ombudsman.
        Australia post is not what it used to be.

        • spersephone on 18/10/2014 - 12:23
          +3

          It's a big leap from carelessness to theft. It's probably been delivered incorrectly somewhere, as part of another delivery without being noticed.

          I had a delivery sent to an entirely different person, different address, listed as delivered. I was able to have it checked out and confirmed that I did not receive the item that was delivered, and got it sent again.

          It wasn't the sender's fault, it wasn't my fault, it was Australia Post's fault. They had to sort it out at their end with the sender, but that's why anything valuable needs to be insured and you need to follow it up quickly to try to have any chance of finding the item. Otherwise, at least you will get money back at some point in the distant future.

    • shamid202 on 18/10/2014 - 10:16
      +1

      Hi

      Im replying here because its important. im a very experienced seller on ebay with more than 10000 feedbacks.

      did he transfer the money in your bank account? or did he send it to paypal account directly?

      if it was sent to your bank account and you confirm its arrival on your end. buyer is definitely legit as no scammer would do that at all.

      if you got money in any other way you have lost a big money ! It happens in australia post that they just leave parcel behind the the door and buyer picks it up but they wont confirm its arrival or someone else would stole it from them. I never get insurance for any of my phones that im selling but i always pay 2$ extra for signature on delivery which will prevent it ! so if buyer was not at home posty wouldnt leave it behind the door and they would provide it to local post branch.

      in regards who is liable for the problem, its mainly you. You can maybe workout with buyer to bear some of its cost but if they refuse thats an unfortunate for you.

      I dont believe it was Auspost who stole it im 100% sure they just left it behind the door.

      • 777 on 18/10/2014 - 21:27
        +2

        He transferred into my account
        And like you mentioned I also bought signature on delivery

      • skegger on 20/10/2014 - 11:07
        +3

        Signature on delivery means nothing. I have had plenty of items left on my doorstep that have been "signed" according to Australia post. Some AP contractors don't give a s*** as long as AP puts money into their account every fortnight.

    • AsSeenOnTv on 20/10/2014 - 09:43

      "Looking at their mail policies, they only cover upto $50 if you don't buy insurance, if it is lost , I am liable for $600 ?"

      Between you and the seller you are definately liable, but i think between you and AustPost it is another story.

      Was their 'policy' clearly visible when you posted the item? if not then i think you have a good legal position for recovering the entire amoutn from AustPost.

      I would take it to the small claims court, assuming they don't find it or come to the party beforehand.

    • ausmechkeyboards on 17/10/2014 - 14:39
      +77

      Why not? They either lost it or stole it if it doesn't reach the destination. What is the third option? That it was abducted by a UFO?

        • paizuri5 on 18/10/2014 - 12:31
          +22

          I think we've found the culprit, officer.

        • Harold Halfprice on 18/10/2014 - 14:10
          +11

          He's not specifically blaming anyone
          But it is obvious that the parcel was not delivered. It is AusPost's responsibility to do so, and therefore as they have not delivered it, it has either been stolen or it has been lost.

          There are no other alternatives.

        • Hazardousking on 19/10/2014 - 03:40
          +5

          @Tal_Shiar:
          What he is saying is that it may have been lost or stolen which is all possible events that could happen if you remove events that have a tiny chance of happening e.g. abduction by aliens.

          Also if the item was not reported stolen by the driver e.g. driver got mugged, therefore it has been in the hands of AusPost up to the point of it being either a: lost or b: stolen by an employee or associate.

      • Roll Eyes on 19/10/2014 - 09:00

        Why not? They either lost it or stole it if it doesn't reach the destination. What is the third option? That it was abducted by a UFO?

        That's a small minded comment.

        Other options:
        Parcel was incorrectly addressed
        Parcel doesn't even exist
        Buyer has not updated their correct address with ebay after moving
        Parcel was delivered, but wasn't scanned correctly
        Parcel was delivered, was scanned correctly, but computer system hasnt updated the online tracking site
        Parcel was damaged and returned to supervisor

        I work for the company that does the scanner programs for various delivery companies, they are not "proof" of anything. They fail.

        None of these scenarios may even apply to this case but to allege that if a buyer says he has not received an item that means AusPost have lost or stolen it is ignorant. As are the people up voting such a stupid comment.

        • ausmechkeyboards on 19/10/2014 - 11:09
          +19

          Gee, lets look into your comment!

          Parcel was incorrectly addressed

          = LOST

          Parcel doesn't even exist

          So OP made the whole thing up? Nice!

          Buyer has not updated their correct address with ebay after moving

          Then it should have been marked as moved to the local post office and awaiting collection. AKA Delivered. AKA that it didn't drop off into the abyss.

          Parcel was delivered, but wasn't scanned correctly

          "They either lost it or stole it if it doesn't reach the destination" <- in this case, it reached the destination.

          Parcel was delivered, was scanned correctly, but computer system hasnt updated the online tracking site

          See above.

          Parcel was damaged and returned to supervisor

          So it was processed through two AusPost facilities, then cleared for delivery, then the driver noticed something was wrong so they took it back to the warehouse..and then dropped off into the abyss.

          Its your comment that is stupid. There are three options: delivered, lost, stolen. All of the other filler you're talking about is a mix of the aforementioned. There is always the fourth option though, that it was abducted by a UFO. You and Tal_Shiar seem to enjoy the fourth option more than anything else.

      • LlamaLlamaLamp on 19/10/2014 - 13:36
        +2

        The third option is AP still have it and will reattempt delivery or its back at the LPO awaiting pickup (in which case, the delivery card may have been lost).

        If the package has been missing for more than a few weeks, then it would be reasonable to say it's been lost or stolen. However, it's been less than two weeks since the package was shipped.

    • 777 on 17/10/2014 - 14:43
      +13

      Sorry, sounds bit harsh, I have had two years in row my tax papers from accountant stolen.
      Raised number of cases, with them -no action and yes i have a secure lock and is bit secure than ordinary mailboxes.

      Other thing I cant tell, their negligence I have had parcels for different addresses and suburbs left outside my door Extra work for me to go po box or post office. Had made complaints got nowhere.

      With stealing , should be clear - their dishonest employee's - hope you have heard in national TV

      e.g
      http://www.news.com.au/finance/money/australia-post-customer…

      http://www.news.com.au/national/breaking-news/australia-post…

      http://www.brisbanetimes.com.au/queensland/brisbane-baggage-…

      They should have more restrictions/ checks on their staff or contractors -not that you pay hefty charges for mail and getting nothing back

        • 777 on 17/10/2014 - 16:13
          +14

          I know for most people it is negligence, but there are some dishonest people there, which makes it worst for evryone

      • Roll Eyes on 17/10/2014 - 17:11
        +4

        They should have more restrictions/ checks on their staff or contractors"

        … seems everyone is an expert on other people's job/company.

        • arcticmonkey on 17/10/2014 - 17:35
          +12

          rolls eyes

        • Roll Eyes on 17/10/2014 - 18:02
          +5

          The delivery guy/driver/postie scanned the item on HIS own scanner saying HE had possession of it, to be delivered on that day. What further restrictions/checks can 777 suggest???
          Wish people would think things through occasionally, especially before suggesting criminal acts.
          Roll Eyes

        • Tal_Shiar on 17/10/2014 - 18:52
          -2

          @Roll Eyes: whoosh

        • 777 on 17/10/2014 - 19:25

          @Roll Eyes: Not saying it is definitely the same postie.
          I am more referring to lot of thing that's happens [by dishonest people] with the DC when they sorting the mail.Also not to mention that the contractors have subcontractors - as I have fair few people from AP coming to deliver to my home and speaking to some of them, all seems to work for one contractor.Just google, you will find a few

          It is more that they have a monopoly and they are so expensive and they don't give a damn.

          My thoughts are they are dealing with personal and private information and they should have restriction on who is subcontracting and do they have clean history.

          I have been a victim of identity theft, cant express my concerns and what I had to go through -not blaming anyone but, just saying

          All I am saying there is no care factor.

  • rambutann on 17/10/2014 - 14:42
    +1

    The other day i sent a laptop and received no tracking information so I thought it was lost. It somehow got to them but yeah i'm always terrified of sending stuff with australia post.. Although Toll lost an ipad of mine a few months ago.

    • plasmoske on 17/10/2014 - 23:54
      +8

      Toll lost a rug I ordered online. Messaged the company I ordered the rug from. They were "oh damn we'll send you another one. No worries!". So we got the resent rug straight away.

      …

      …

      …

      4 weeks later.

      The "lost" rug shows up on the tracking and I get an email notification. I'm thinking WTF. And yeah.
      That's how I own two of the same rugs now.

      • Third_Gear on 18/10/2014 - 12:47
        +22

        Why didn't you notify the company that the first one was delivered? They did the right thing by you… Or refuse delivery of the late delivered one and mark it RTS?

        Hate it when customers do this to me…just plain old theft.

        • plasmoske on 18/10/2014 - 22:01
          +18

          My missus was the one who opened the door so she wasn't exactly 100% sure what it was.
          Contacted them after and told them about what happened and they told me to keep it.

          The place I ordered from was OO.com.au

        • justcallmeboss on 19/10/2014 - 02:48
          +6

          @plasmoske: thanks for telling us who they were. Good publicity is payback for good customer service! :)

  • 777 on 17/10/2014 - 14:46
    +2

    Also I don't understand, why it was sent to QLD, in first place

    • Logical on 23/10/2014 - 22:05

      a convenient place for AP to do 'their thing'. At Underwood there is a Mega Aus Post distribution facility, so they can x-ray the item, check the value of the item and calculate if it is worth onfowarding to the receiver or making it disappear. Four weeks ago AP lost my $200 parcel. However, they ALWAYS deliver the $1 item from China! Figure that out.

      • MATTDAMON on 24/10/2014 - 14:14

        So much wrong in this, you dont have a clue what goes on at Underwood MC, for a start they dont have any xray equipment there.

        • StewBalls on 24/10/2014 - 21:36

          for a start they dont have any xray equipment there.

          Everybody knows they're using PET scans now… ;)

        • eug on 24/10/2014 - 21:51
          +1

          @StewBalls: That's dumb. Cats can't see through packages!

  • RockyRaccoon on 17/10/2014 - 15:11
    +7

    Sorry to bring you further bad news. But I think you will find even the $50 is at their discretion.

    Just think of it this way, you are helping some protected animal (AP employee) keep their job.

    No Senate enquiry here to find out how much the Australian consumer pays for postage, over overseas prices. Its a monopoly with protected employees.

    I get stuff from Britain sent by BP faster and cheaper than from someone locally via AP.

    • 777 on 17/10/2014 - 15:32
      +4

      Thanks, read that too, it is at their discretion - that a rip off
      Really !!we not living in a third world country where they getting paid next to nothing and so stealing is the way of living.
      I am sure they get paid well, speaking to one aupost contractor once, he said they make easy 100 k and work their own hours.

      I lived in NA, can say they pay 1/4 of what we pay here and much better service

      Can say the same for UK, I have had lawn movers, yes lawn movers delivered to Melbourne from Amazon UK for $22

      • 51ngh on 17/10/2014 - 19:03
        +9

        North Australia ?

        • 777 on 17/10/2014 - 19:12
          +1

          North America

    • Pacify on 19/10/2014 - 16:44

      Auspost is not a monopoly, there a tons of choices for parcel sending. Perhaps they are a monopoly on letters, but no one sends letters anymore, and it doesnt make any money

      • Moots on 20/10/2014 - 09:03
        +1

        They keep saying that they make no money on letters. They don't tell you that profit from parcels have gone up 100% every year for the past 4 years with no sign of slowing down, far surpassing the profit made off of letters.

      • eug on 21/10/2014 - 19:23
        +1

        Auspost is not a monopoly, there a tons of choices for parcel sending.

        What's a good alternative to Auspost for sending packages? Either with as many convenient retail locations, or a free pickup service.

        • 11112007 on 22/10/2014 - 08:13

          Use Temando.

          All their providers pick up from your home and office as part of the service.

        • eug on 22/10/2014 - 16:37

          @crazycs: Do they cater to consumers sending occasional packages? Their website is totally aimed at businesses.

        • t_c on 23/10/2014 - 07:20

          @eug:

          Try e-go.com.au

        • eug on 23/10/2014 - 12:44

          @t_c: I heard about them a while back but after reading comments on whirlpool, it looks like you need a bit of luck if you use them. The consensus seems to be, packages will get delivered properly most of the time, but if you're one of the unlucky ones who encounter a problem, you're probably going to have to rip your hair out. You cannot phone them - everything is email-only, and they don't seem to reply.

          WP thread here
          It starts off positive but someone mentioned their service went downhill not long after.

          Anyone here have any experiences with them?

  • Uncle Chop Chop on 17/10/2014 - 15:48

    Last time I checked they covered up to $100. If it was sent registered post, it will probably turn up somewhere within a few days to a week. The only time I've heard of parcels being stolen are those that are sent unregistered post.

    • 777 on 17/10/2014 - 16:17
      +1

      I asked for registered post at counter , receipts says parcel post, so might be 100.
      I paid extra for extra for receiver to sign in person, so was hoping to receive the service

      • crudman on 17/10/2014 - 18:25
        +1

        "Registered post" doesn't exist for domestic anymore as the naming convention was confusing. It's simply parcel post + signature now which is what registered post was effectively.

        • whodidthat on 17/10/2014 - 21:47
          +2

          Registered post does still exist, but not for parcels.

          Any package worth more than $50 really should be insured for peace of mind.

          I would also be contacting the police to report theft if the package doesn't turn up.

  • spersephone on 17/10/2014 - 16:05
    +3

    The additional insurance is necessary for your own peace of mind. I've had two items lost in the mail and the insurance was able to cover me, but it took about 4-5 weeks before it was all completed, after putting in my claim, once they admitted that they couldn't find it. I had to pay back the amount to the buyer, then eventually got my money back from Australia Post.

    Unfortunately, you are likely to be able to claim the maximum that you are covered for, which is either $50 (as you said) or $100, which it used to be. Without the additional insurance, you've got no way of asking for anything further.

    • 777 on 17/10/2014 - 16:44
      +1

      yeah expensive lesson learnt, just hoping it appears somewhere.

  • Catfaise on 17/10/2014 - 16:45
    +1

    Mon 13 Oct 2014 06:08 With Australia Post for delivery today ALEXANDRIA NSW

    ^ States it was scanned and put on the truck ready for delivery that day. Occasionally my mailman forgets to scan the package showing it was actually delivered. Are you sure you aren't getting scammed?

    • 777 on 17/10/2014 - 16:48
      +2

      crap never though about that, buyer has zero feedback

      • arcticmonkey on 17/10/2014 - 17:37
        +8

        Just because they have zero feedback, it doesn't mean they're dishonest.

        • LlamaLlamaLamp on 19/10/2014 - 02:24
          +3

          Just because Australia Post has lost parcels in the past, doesn't mean they've lost this parcel.

        • John Dough on 20/10/2014 - 09:30
          +5

          @LlamaLlamaLamp:
          In my 10 years of Ebaying both buying and selling I can tell you that every single time a transaction involved someone with 0 or 1 feedback it turned into a problem. Just saying. I can tell you that there are scammers out there left right and centre just looking for a way to get something for nothing illegally. Without more facts, I wouldn't accuse anyone just yet, but I know what I would be thinking.

          As soon as I heard 'The guy who bought is a newbie on ebay and has 0 rating, he wanted COD as he did had some issues with paypal' thats all I needed to know.

        • ronnknee on 21/10/2014 - 10:01
          +1

          @greydaniel: Exactly what I thought as well. That's a huge red flag.

        • John Dough on 21/10/2014 - 11:48

          @ronnknee:
          Yep!! I'm pretty confident it will all come out in the wash… I would say that AP probably delivered it without signature, or the buyer wasn't made to sign and are now claiming non-delivery.

          I'd also be interested to hear how keen the buyer is to have the money refunded, or what the 'feel' of the correspondence so far is.

    • 777 on 17/10/2014 - 16:54
      +6

      Could be possible that buyer trying to take advantage of the negligence of the delivery driver.
      But I don't understand that the fact I paid for signature for the delivery, how that's possible

  • 777 on 17/10/2014 - 16:47
    +1

    AP tells me that the last driver accepted it for delivery and there have been no updates after that.
    The DC is getting touch with driver to see if he knows or remember what happens.
    Also I took photo of the serial number for lenses and camera, should i raise a police complaint for stolen items

    • StewBalls on 17/10/2014 - 17:04
      +4

      Also I took photo of the serial number for lenses and camera, should i raise a police complaint for stolen items

      Let AP complete their investigation before you attempt to involve the police…

      • Roary on 17/10/2014 - 18:56
        +4

        If their investigations fails to shed any lights I would ask them "Should I contact Police? I have the serial numbers. Its surprising how sometimes this sparks extra searches/inquires

        • 777 on 17/10/2014 - 19:05
          +1

          Thanks, might do that, have heard few AFP investigations on posties lately
          So they might look into it carefully .

          Also read about Postal Ombudsman, might looks into that too

        • King Tightarse on 18/10/2014 - 23:36
          +4

          @777:
          Yes I think pointing out that you have carefully documented the serial numbers and will be forwarding them to the police might jog a few memories. I would point it out the the Aust Post investigaors and the recipient. Someone has it, somebody is lying. It has to be somewhere.
          There is another concept that Aust Post seems to have become quite lose with and that is duty of care. Your possiin, your valuable goods were lost during the time they were in Australia Post's care. You can prove you handed them over, they cannot prove they legally released them.

  • Unorthodox on 17/10/2014 - 16:47

    If you're both in the same region then maybe you could have proposed a meet up instead? Pinewood is pretty close to Mount Waverley and you could have chosen a mutually comfortable location saving shipping and there's the ability to test the DSLR.

    Edit: misread and thought you posted at MT Waverley ^disregard

    It's a shame it was lost and unfortunately you'll need to cover/refund…

    Ask AusPost to do an investigation. There's a warehouse/depot at Mt Waverley so maybe it's lost there.

    • 777 on 17/10/2014 - 16:49
      +1

      it actually left VIC for NSW, but went to QLD for some reason, now it is in NSW somewhere

      • Catfaise on 17/10/2014 - 16:56
        +1

        There's a Alexandria in Queensland. If the label was handwritten or not written clearly the sort facility could've got it mixed up and that's why it was sent there.

        • 777 on 17/10/2014 - 18:35
          +1

          The end destination was Ultimo, and was clear enough

      • Unorthodox on 17/10/2014 - 17:00
        +1

        Oops damn I keep misreading :(

  • ilostnemo on 17/10/2014 - 16:59
    +10

    He wanted COD but transferred into your account, WTF

    Selling to a 0 rating person is risky, I would of loaded up on the insurance.

    A person having issues with paypal, more alarm bells.

    • 777 on 17/10/2014 - 18:39
      +2

      true, might raise ebay case on side note as well

      • lplau on 17/10/2014 - 22:00
        +6

        Raising a eBay case won't get you your money back as they don't provide "seller protection".
        You didn't use Paypal which means you are pretty much screwed on that end.

        Technically speaking you don't need to give his money back unless he tries to recover it from you via civil courts, then you can argue that the item should have already got to him. He cannot easily get the money back from you since he also doesn't have buyer protection from Paypal.

        • Janko on 18/10/2014 - 15:04

          It's the seller's responsibility to get it to the buyer. Buyer sue seller, seller sue AusPost.

  • syousef on 17/10/2014 - 17:04
    +2

    Had an issue where the postie left a 2 packagess in the back yard, going through 1 gate and 1 makeshift barrier (technically tresspass) with no notification that he had left it, and forging my signature.

    We let the dogs out that afternoon and I discovered one parcel in pieces destroyed by the dogs at 10pm - unfortunately it was a set of 4 "nicer dicer" chopping contraptions my wife had bought to give as Christmas presents. Spent the next 3 days watching to see if my dogs had swallowed any of the blades or sharp plastic shards. Thankfully they were okay. The other package - a large expensive coffee table book about exotic chess sets - was miraculously untouched apart from the packaging.

    I eventually got a refund for the damaged goods from AP 2-3 months later. It took letters, forms, photographic evidence, and about a half dozen phone calls.

    • 777 on 17/10/2014 - 18:42
      +3

      Sorry to hear that, i will be really concerned with my dog too, if it happened to me.
      Specially the vet surgery can run easily into thousands

      • lplau on 17/10/2014 - 22:00

        Pet Insurance ftw.

        • syousef on 18/10/2014 - 22:46

          Not cheap!

  • Roll Eyes on 17/10/2014 - 17:15
    +6

    Since everyone seems to KNOW things are getting stolen, can someone explain why would the delivery driver/postie scan the item in under his name AND THEN steal it???

    Maybe just try saying the item is missing instead of dramatising…

    • StewBalls on 17/10/2014 - 17:17
      +4

      Well, I would've called this scenario more of a heist, personally…find me a fleet of Mini Coopers & you'll find the DSLRnapper! ;)

      • LlamaLlamaLamp on 19/10/2014 - 02:32
        +3

        Not to mention that Australia Post has said they are looking into the matter and have asked for 10 days to do so. OP has updated this post with further details from Australia Post.

        …So not only are AP looking into this, they are keeping the OP updated with the progress and they are still within the 10 day time frame for an investigation.

        OP: Relax. Give it some time.

  • jaykay on 17/10/2014 - 17:21
    +4

    Just wanted to say , that Asian lady who owns pinewood lpo is a (profanity) douschbag. I've lost 4 items from that lpo and she has no clue what postage costs - last time I tried posting a 230g item using envelope and she told me it's meant to go into a 500g satchel, even though it's less than 20mm thick. It was some documents. Don't go there!!! I go to the business centre down the road now to post my stuff

    • 777 on 17/10/2014 - 18:47
      +2

      agree somewhat with you. Maybe it was the same person, had no interpersonal skill- i did questioned that would it be $22.75 as when I checked on ebay it was bit less. IMHO she was in such a rush that if she was offering free money to people and can't be bothered

      • jaykay on 18/10/2014 - 18:05
        +1

        That lady needs to learn to smile and communicate with people.. seriously.. last time she told me she been working in postal industry for "10 years" yet she does not even know the cost of a 200gram letter. WILL NEVER GO TO THIS LPO AGAIN. I just go to the business hub down the road or Glen Waverley lpo.

        • 777 on 18/10/2014 - 21:33
          +2

          Where abouts is the business centre

        • jaykay on 20/10/2014 - 00:39
          +1

          It's down the road, I believe it's the mount Waverley business hub. About 5 mins from the pinewood lpo. I'd rather drive 5 mins extra than posT anything at the pinewood lpo again..

    • LlamaLlamaLamp on 19/10/2014 - 02:34
      -4

      What does being Asian have to do with your opinion of her?

      • 777 on 19/10/2014 - 08:58
        +10

        Lol, nothing just a person happens to be of Asian descent

      • Grillman on 19/10/2014 - 22:58
        +6

        How dare he describe someone!

        • jaykay on 20/10/2014 - 00:37
          +3

          Lol

      • jaykay on 20/10/2014 - 00:40
        +3

        I'm Asian myself , so what?
        It's merely a description to let everyone know about this particular lady at the lpo

  • young_dazza on 17/10/2014 - 18:20
    +2

    I bet that the postie left the package at the door. Ultimo is not a great place to leave a package lying around unless you want it to go missing…
    The lesson here is always buy insurance when posting expenaive items.

  • mitcheo on 17/10/2014 - 18:37
    +2

    he paid for a signature, so if the postie left it at the door shouldn't he be liable?

    • RockyRaccoon on 17/10/2014 - 18:39
      +4

      True, but all AP will give in compo is the postage back.

      Agree its ridiculous but its AP and they dont give a stuff.

      • Roll Eyes on 17/10/2014 - 18:51
        +4

        It would be Aus Post that would refund the postage not the "liable" postie, it was a contractor actually.
        And no its not "true". I get a lot of parcels/signature items delivered, I did an "authority to leave" with AusPost so I don't have to sign for them or pick up from post office. They just leave it at my house.

        • Azn310 on 18/10/2014 - 10:03
          +2

          I dont know why OP is not responding to this. It could be one of buyers trick. Hes got the card, ring auspost and say he 'cannot pick up can you leave at front', and voila. No signature required. And in a few days, contractor will respond to AP saying hes already left at front, and buyer will claim he didnt see it. Boom.

          Correct. The deliverer is a contractor, so AP got themselves covered. From what I hear, even the AP guys hate contractors but thats the way it works now.

          I know AP guys working at the hubs. They generally dont give a flying stuff about what you send. Some people pay $200 to send a box via international express and they wouldn't even question whats in the box. All on their mind is to get the job done properly and get home safely. So regarding OP assumption of a stolen item, it is very unlikely unless you are extremely extremely unlucky.

          I agree with others that the main spotlight should be on that 'innocent' buyer rather than AP

        • 777 on 19/10/2014 - 09:01
          +1

          @Azn310:AP has no record of any calls in my knowledge, might ask them Monday.

          The whole idea / concept of signature on delivery is a joke imo.

        • LlamaLlamaLamp on 19/10/2014 - 13:47

          @777: Ok hold on, what's going on here? Your original post said you raised a case with Australia Post. You then updated your post to say that AP will be contacting the driver and the DC. i.e. You have essentially said that they not only have a record of your calls, but they've also given you an update on their investigation.

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