CEX Are Absolutely Aweful

dezaman on 19/10/2014 - 16:01
Last edited 19/10/2014 - 16:20

Hi all, My Elderly mother went down to get me a present, I'm too old for such a thing but nevertheless appreciative, she went to CEX in penrith and they told her an xbox one kinect is a good choice, While paying for it she decided to ring me to double check whether i didn't have it and i said i did and made a few other suggestions, by this time this absolute B**tch of a lady printed the reciept and told her she had no other choice then to spend the money here thanks to their return policy.

Unfortunetely my old lady used money so she can't do a charge back, and on ringing them personally she was absolutely rude and abnoxious, I would have hoped for a bit of leniancy, in fact jb hi fi once gave me a refund in cash for an ebook i broke, I would suggest not buying from CEX if you want to be treated decently (and there prices are terrible anyway).

I had a whinge on facebook because theres clearly nothing else i can do.

https://www.facebook.com/CeX/posts/10152912168642224

General Discussion

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Comments

    • dezaman on 19/10/2014 - 16:19
      -4

      Maybe I became rude in defence, But i hope you remember the side of the fence when someone thats doing something nice for you makes a wrong purchase.

      • Ughhh on 19/10/2014 - 16:23
        +5

        But i hope you remember the side of the fence when someone thats doing something nice for you makes a wrong purchase.

        So how is that CEX's problem? You want to beat CEX up because your mother made a wrong purchase? She should've called before paying.
        You're being unfair and passing the blame. Also expecting everyone to bend over for you

        • Ughhh on 19/10/2014 - 16:43
          +9

          @dezaman:

          Didn't realise CEX (or any retailer) had the responsibilities of a retirement village.

          While yes it sucks, Ive made wrong purchases before where I wanted to return it or exchange it, some stores are good about it (like Myers), some arent- its my fault. Its not the stores responsibility to make sure that Im buying the right thing (unless I told them I wanted something specific).

          You're whining like they've broken a law, ACCC wouldn't do anything about your complaint. You seem so annoyed about this that you can't think clearly as to why they wont refund.

        • coin saver on 19/10/2014 - 20:10

          @dezaman: With an elderly mother you should checkout what a retirement village is.

        • snook on 20/10/2014 - 23:20
          +1

          @dezaman:

          This has been bugging me for hours … who says 'into the woods'?

          We're in Australia. We say into the bush and/or off a cliff but not, into the woods. Sounds like little red riding hood.

  • RockyRaccoon on 19/10/2014 - 16:13
    +7

    in fact jb hi fi once gave me a refund in cash for an ebook i broke

    How relevant is that? Are you saying businesses should give you money back on things YOU break?

    Unfortunately this comment makes one think you feel businesses are there solely for you. And that maybe the rest of what you are saying could be somewhat exaggerated.

    Like when you say

    some ten year old kid who thinks she has power because she manages some nerds

    Really who now is acting like a 10 year old?

    • dezaman on 19/10/2014 - 16:23
      -8

      It's relevant as some companies have better customer service then others, Would i expect the mechanic to paint my car during a service, no, but i would go back there if they did a good job of maintaining the car, and in this case a growing company like this could have achieved better customer service by a simple thing of returning the money after 5 minutes of a purchase.

      • RockyRaccoon on 19/10/2014 - 17:35
        +4

        Well maybe your mother has the same attitude as you, and the 10 year old just decided not to be helpful because of that attitude?

        Businesses are run by humans who can also be sensitive to attitudes….

    • imcjb on 19/10/2014 - 18:27

      just saw the comment below about breaking an ebook. oh my.

  • ozhunter on 19/10/2014 - 16:14
    +1

    *awful

    How did you break an ebook?

  • andy19363 on 19/10/2014 - 16:30
    +57

    The worst company ever, I sent a friend down to buy a kinect,
    https://www.facebook.com/CeX/posts/10152912168642224

    or

    My Elderly mother went down to get me a present,

    At least try and make the story consistent…..

    • syousef on 21/10/2014 - 13:31
      +2

      Wow. Just wow.

  • imcjb on 19/10/2014 - 18:29

    Seems that your contract was with your "friend" that you send down to perform his service of buying goods for you. You should take him to small claims court and get your money back.

  • gibspmuh on 19/10/2014 - 19:24

    I've used CeX plenty of times for trading games with no issues. Their pricing can be variable, but they generally offer better trade value on games than EB Games does.

  • May4th on 19/10/2014 - 21:08
    +9

    ah the age of entitlement. be grateful when outstanding service is offered, don't whine when it isn't. they have no obligation to refund you for change of mind purchases so stop crying and let it be a lesson for next time

  • HN Professional on 20/10/2014 - 06:54
    +3

    This whingepost has backfired badly…

  • PillowDefender on 20/10/2014 - 09:38
    +3

    Your story doesn't add up. A friend, then your elderly mother. Also, seems strange that she wishes to ring you after she bought you the gift? Why not before? Seems strange to me.
    Anyway, CEX have policies which they have to stick too. The people you are dealing with dont make the rules.

    Ive had a few dealings with CEX and all have been excellent. The store staff have always been friendly and helpful.

    For $50, suck it up and take it as an experience. Be thankful you only lost $50 and not more.

  • aim54x on 20/10/2014 - 11:52

    I'm confused…did she buy you an Xbox without verifying that you already had one?

    unfortunately they do have a right to refuse a refund due to change of mind

    https://www.accc.gov.au/consumers/consumer-rights-guarantees…

    I do agree that they probably should have used discretion and refunded but that is their own discretion

    • PillowDefender on 20/10/2014 - 12:19
      +7

      From what I understand it was a kinect part of the xbox one.

      I agree in normal circumstances a good will gesture a refund could have been given. But I think we aren't getting the full story from the OP. His story is completely different from the facebook post to the post here.
      In the facebook post he says he sent his friend to get this item. Now if he sent a friend to get the item, it was something he doesn't have and wants to buy, right? So why would his friend then call and ask if he wants it? There is more to this story then meets the eye

      • T1OOO on 21/10/2014 - 14:24
        +1

        yeah , basically caught out on a lie…

        what an idiot

  • Kenb0 on 20/10/2014 - 12:30
    +7

    Nothing to see here, move along. I reckon this one will turn out the same way as the "Air BNB Massive Timewasters" whinge: https://www.ozbargain.com.au/node/164030

  • indium on 20/10/2014 - 12:51
    +7

    Hmmm… Why do I get the feeling we're hearing a fabricated version of the story?

  • OneJay on 20/10/2014 - 14:33
    +4

    The spelling and grammar in the opening post are absolutely awful. The entire post contains just 3 full stops essentially creating 3 long sentences.

    You may feel CEX's customer service has wronged you however in this particular instance it would seem they have not made any wrongdoing or broken any laws.

  • daewoo on 20/10/2014 - 15:03
    +2

    I suggest you contact A Current Affair. Team Australia has your back.

  • samvox on 20/10/2014 - 21:53

    Yeah I goto CeX every other week. They rock. Never an issue.

  • McFly on 20/10/2014 - 22:52
    +1

    Aweful

    I'm confused - does that mean that they're great or that they're terrible?

    If CEX is terrible then I think you must be doing it wrong…

  • [Deactivated] on 20/10/2014 - 23:00

    I don't understand, if she wasn't sure of the purchase why did she hand them the money?

    They are not obligated to accept the return for change of mind at all.

    It sounds like she was offered a store credit in return instead of cash. That is more than they need to.

    If she was intent on spending $X amount of money at the store for a present for you, then why wouldn't a store credit be suitable so that she can buy you a different present from the same store?

  • johnno07 on 21/10/2014 - 00:37

    In before post is closed.

    OP: stop feeling as though you're entitled to everything - it'll probably make life easier.

  • striker5950 on 21/10/2014 - 02:17
    +5

    Inb4 OP creates a another account to back himself up lol

  • xcess on 21/10/2014 - 04:23
    +7

    Its just a way of life, CEX can be awful especially if its your first time

  • tomsco on 21/10/2014 - 07:28

    When did CeX open in Aus? They were great when I was over in England.

    • syousef on 21/10/2014 - 13:33

      The CeX stores I've been to have been overpriced by a large margin but that doesn't excuse OP for inconsistent stories told on different Internet sites.

    • [Deactivated] on 21/10/2014 - 13:35

      they are ok, if you can get over the strong BO smell that is in every store.

      • andy19363 on 21/10/2014 - 13:56
        +1

        hmmm…. did it smell of BO before you went in….. or just as you arrived?

        Do other store smell similar…

        Have your best friends been trying to tell you something

  • Weezle on 21/10/2014 - 14:44
    +3

    OP's spelling is absolutely awful.

    • McFly on 21/10/2014 - 15:12
      +9

      I think it's awsome!

  • Mistymoo on 21/10/2014 - 15:51
    +7

    Oh dear. Did anyone get a screen shot of his FB whinge? It's gone…

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