Scammed by eBay seller (evo_electronic / electronics_ozoz) HTC One M8

Recently purchased a HTC One M8 from this ebay seller for $522.45 on March 10. Got the phone, they lied about a 'battery error' and delayed shipping by 3 weeks. Fair enough, phone arrives. It works well for about 3 weeks, then a problem pops up with the digitizer - screen is screwed up with no damage to the glass. The phone is well taken care of. Close to 40 days, I open a return request. They are all happy chappy and say they will have no problems replacing it and provide me with an address. I return the item, provide tracking and they never reply. eBay will not do anything even though there is proof that the seller authorised a return if a dispute is not opened. They allow this scam to happen, especially with overseas sellers where the 45 day limit doesn't give you enough time to determine whether the product is faulty/used or not.

Yes, it is my fault for not opening a dispute. But I thought that if there is confirmation in the return request (there is a new Dialog opened with ebay specifically for a return request) that eBay will support you. Lesson learnt, always open dispute to be safe. This is definitely not the first time this seller has scammed people.

Just thought I'd warn other sellers about this ebayer, they have 99.1% feedback and seem legitimate and sell phones cheaper than other sellers.

If you are purchasing a phone, pay the extra for qd_au (99.99%) who have dealt with warranty claims with other ozbargainers well, and also send many of the items sealed with original accessories and at the very least IMEI number on the box.

I am now out phone/$500 which was meant as a gift for my girlfriend.

This seller will not offer warranty/repair claims and is extremely dishonest. If you send your phone back you will not receive any replies. They will also try to delay as much as they can past the 45 day dispute period.

Just thought I'd warn others about this.

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Comments

  •  

    Also being ozbargainers, it is likely that many of you will consider purchasing from this seller (especially those interested in M7/M8/M9 as they are usually the cheapest on eBay with highest feedback). Go for the slightly more expensive option with a reputable seller. I have learnt my lesson.

    Their strategy is to delay as much as possible to get to the 45 day period, and they know their phones are dodgy/used/refurbished. If you have already purchased a phone from this seller, DO NOT return the phone back for 'repair'.

    • +4 votes

      You can still open a PayPal dispute. PayPal extended the transaction dispute period from 45 days to 180 days late last year.

      edit: beaten by holden93

    •  

      I have also bought a new Samsung from them but they will not honour their warranty …have been trying since 20th Jan 2017
      ebay is no help or paypal….its broken down after the 180 days that paypal gives you … so now trying through my bank…only received it in August 2016 …I bought it brand new or so they advertised

      •  

        hi how did you go? I have no luck with ebay, paypal and bank. Seller does not reply till today (last day of 1 year warranty)

  • +3 votes

    Was it listed as brand new, refurbished, what? How did you pay, was it with Paypal or some other method?

    I know you bought it 2 months ago, but these are $489 now from reputable e-sites.

    If you are purchasing a phone, pay the extra for qd_au (99.99%) who have dealt with warranty claims with other ozbargainers well, and also send many of the items sealed with original accessories and at the very least IMEI number on the box.

    Its hard not to read into this and just think you're making up a story to bag a competitor.

    •  

      New; never used. Paid through PayPal linked to my debit card. I can provide screenshots of all communication.

      Not trying to bolster up any business of any other competitors. Just providing my experience so people can be careful.

      Just protecting other ozbargainers in the same situation. I was looking for a HTC M7/M8 for a while now.

      • +1 vote

        Thanx Takutox
        Im currently experiencing dramas with evo electronics in Mildura. I ordered an S6 galaxy for my wife for xmas, very cheap $460. They provided a tracking number and I tried tracking it. All that would come up is approved & processed. When the delivery date lapsed. Alarm bells rang. I found Takutox scam review, I emailed evo to enquire, and was told wait a few days, xmas deliveries were often delayed. I waited a couple days. Still no more information on tracking. I rang auspost. They checked their system. They said the tracking was registed, but no item had been received. When the item is received it is scanned & delivery process begins. I followed up a couple days later and asked them to conduct a full investigation expressing this was a possible scam. I them contacted Ebay, raised a despute with(item not received)I couldn't cancel because it was supossively in transit. I also emailed Ebay explaining Takutox post and my concerns with tracking. They qickly contacted me, stating I could now cancel, they had reviewed tracking and agreed. I also would be covered, but keep messaging the seller to resolve it within the resolution period first. And they would check all evos accounts and contact customers to see if they were scammed. Before I contacted Ebay, I did feedback for evo with the worst, also saying they were a scam, It stuck. Evo emailed me the next day demanding me to retract, I said not till they cancel and refund. Theyre still delaying. Ebay said that was a good idea & supported it and it will drop their sales & weed them out. I'm now hoping I wiil get my money back and Ebay & Auspost involve Federal police, close them down and charge them and hopefully most if not all people scammed by Evo are compensated.

        •  

          I bought an iphone 6 for my teenage daughter from this guy in Mildura, and received the auspost package today.

          The phone seemed okay when we first started it. Then after switching the phone off and putting the "bonus" case that comes with the phone on, it stopped working. Even hard-resetting is not working.

          We have requested a full refund and also opened through ebay a dispute. Let's see what happens.

          The purchase was fully paid via Paypal on December 15th, and received today December 20th. It's a pretty quick delivery.

          Ebay's seller information says the seller is form Mildura, but it seems that seller evo_electronic account is located in Malaysia. And the Paypal receiver does not sounds like a typical Aussie name either - Yeli Trade.

  •  

    http://www.dwidigitalcameras.com.au/astore/HTC-One-M8-LTE--4...
    $489 delivered

    (Woops, didnt see the referral from staticice)

    http://www.ebay.com.au/itm/2GB-16GB-New-5-Unlocked-HTC-One-M...

    $515.96 delivered

    Easy decision

    •  

      Yeah, definitely go for the DWI deal if you are looking for Red/Gold then.

      That price is quite recent though. I was looking for the phone for 3-4 months and it never really dropped below $500 apart from the Dick Smith deal with limited quantity.

  • +2 votes

    They will also try to delay as much as they can past the 45 day dispute period.

    That 45 days has gone up to 180 days.
    https://community.ebay.com/t5/Selling/PayPal-Dispute-Filing-...

    •  

      Thanks for the info, didn't know that. I will try to find a way to dispute it through PayPal.

      • +2 votes

        no problem. btw open paypal dispute right now and escalate it to a claim. the longer you wait the more time wasted. they are wasting time.

        provide tracking and you will get a refund ive be in almost the same situation where ive already returned item and didnt get a refund. but since i had tracking and the communication between us it was pretty clear case for paypal didnt take long at all.

        • +5 votes

          thanks alot guys. It appears the reason I could not start a dispute through PayPal was because there was already a return request open on eBay.

          But I have called up PayPal and they have escalated it to a claim for me.

          Thanks.

        • +1 vote

          @takutox:

          Good to hear.

        • +6 votes

          okay, the seller replied 2 hours after opening the claim and said that they 'just confirmed they've received my phone' and that replacement was on its way (after ignoring me for 2 weeks).

          thanks holden (and others), wouldn't have known about this if it wasn't for you and probably wasted time with a chargeback.

  •  

    Always wondering whats stopping a scammer in some developing countries with non-existent/few consumer laws to pretend selling stuffs on the net, but take the money and run. Understand you can raise a case with ebay, paypal etc., but the worst can happen to the scammer is to return the money. If their account got cancelled they can always open another one with different name. Many of these websites have AU in front of the URL and you think they are in Oz but in countries where the cops are open to bribes !!!!

  •  

    Ok. Similar thing happened here. I returned item to seller and he said he could not locate parcel in warehouse. Gave him 5 days… Bullshit lies pursued. Opened paypal dispute provided tracking a week later I had my money back in my account.

    This was for a faulty xperia 3 months after purchase.

  •  

    Hi Guys, I had a similar experience. Brought an iphone 5c from evo_electronic (Ebay ID #9461)in November 7th 2014.
    After a few months the home button started playing up, I started communicating with evo_electronic and they asked me to send the phone to them for repairs. They boast on their website they are a local company shipping out from NSW. On March 20,2015, I couriered the phone out to them ( at an address in NSW) and ever since it has been a real debacle. All my emails go unanswered and if they do answer they only keep stalling. They even replied at one stage saying the phone is repaired and gave me a tracking no. which incidentally was only a manifest thro AUS POST. the item was not actually handed out. I must have sent about 20 emails requests however to date no phone, they seem to know the rules of the game as due to delaying tactics I seemed to have moved passed the 180 days threshold with Paypal ( by 6 days), however I have raised a dispute with EBAY last month, so I think this date should be accepted as the dispute for claiming, considering EBAY & PAYPAL are one company!

    BTW, evo_electronics is registered in Malaysia, thro EBAY I got a contact number. I called once and was told that the person handling my case was out and they would get back to me. No one did! A few weeks later, I have tried the same phone no again and looks like the number has been disconnected.
    Yes, these guys are the real deal! Scammers…friends please stay clear of them!! Not worth the cheaper deals they advertise….pay extra for peace of mind !!
    My next step, I am looking to lodge a report with the AFP ( Australian Federal Police).
    Anyone knows how to make contact with the Police? Is there a web page I can access?

  •  

    I too have been scammed by evo_electronic. Similar stories to the above and now outside of the 180 day PayPal period. If anyone is having any success re. legal action I would love to hear about it.

  •  

    I actually had the exact same thing happen to me recently by this seller. The phone worked well for a month or two but now the SIM card isn't being detected and there are a bunch of other issues with it. I contacted them and they asked me to provided details about the issues. No reply back from them yet despite numerous follow up messages from me. Should I try and send it back to them or keep it and try a Paypal dispute?

  •  

    Negative feedback the S*** out of the seller. Obviously the seller isn't legit. Hope u get ur money back mate

  • +1 vote

    Hi everyone. I could not believe everything I was reading when I stumbled across this forum the other day by chance through google, when attempting to legitimise information for return provided by this seller. I was told to return a faulty phone after 2 weeks of functionality, as the digitizer went completely whack for no fault of my own. Same exact thing, however, I opened a claim through PayPal prior to contacting the seller… LUCKILY! Anyway, so I communicated with the seller about the problems and they took their sweet time responding, and when they did they asked for useless things like videos of problems with the phone and photos of its condition etc, eventually asking me to factory reset and post back to them. They were really convincing at pretending they cared and assured me the replacement would be perfect. I was always quite disappointed with the experience I had with them even before the phone became unusable. I was also suspicious based on the state in which the product arrived, in a dodgy looking box which did not appear to be from an Australian seller whatsoever (no English labelling and even had an overseas charger with a travel adaptor). I contacted PayPal after seeing this forum and sure enough they said do not send the product to the address the seller provided. PayPal contacted me today and funnily enough the address was completely different to the one the seller gave me. I was always contacted by different members of Evo Electronic/Electonic OZ which was also a red flag. If I had not seen this forum I may have ended up in the same situation with the promise of a replacement and lost a massive amount of my hard earned money. Would really like to act against these extremely dishonest and manipulative scammers. The positive feedback on eBay for both evo electronic and electronic oz is clearly fake, and they have thought out this elaborate scheme of putting off returns, to most likely temporarily fix up the faulty item they have received as a return and resell to another trusting, innocent person as 'New:Unused'. Thus… the cycle of manipulation will continue…

  •  

    Thanks for this post OP. This seller is so dodgy. Their iPhones are fake, they basically get an old shell and fit it with all third-party parts, including the screen, battery and everything else. Apple won't repair it, however they will offer to replace it for 400 dollars. Get apple to write a letter stating that it is basically fake (all third party) and dispute through ebay and paypal ASAP.

    Don't let them side track you. They are always really polite, but they will try to get you guys to converse on email instead. Make sure you dispute within the 180 days of paypal and make a claim. They will then tell you to send it to a different address to where paypal says. Make sure you use registered post and get a receipt!!!!!

    I think they also got a redirect on the paypal address so if you don't have a receipt you are screwed. Dodgiest crew around! Don't risk it and avoid at all costs.

    •  

      Here is my two cent based on my current experience with this ebay seller. I bought a sony xperia z3 from them as you cannot seem to get one in australia in retail outlets. Took them a week to process after I messaged them, they were polite and reassuring me that it will be shipped soon. After a week it gets marked as shipped 3 days later they post a tracking number that's broken. After almost a month later finally arrives but the back of the phone was completely cracked so I contacted them. They agreed to a replacement however claimed I needed to pay for two postage as stated in the terms and conditions "If an item needs to be returned for warranty after the 14-day period from the date of dispatch, postage for both ways will be at the buyer's expense" this is a huge scam since the is no way you can report it under 14 days of dispatch when you don't even have your phone yet thus they force consumers into paying for additional postage. They seem polite but they lied through their time and side track you taking ages to reply and long postage to make you void your ebay claims. The item location says its in Mildura but the ebay store claims their warehouse is in Sydney with little luck chances they its from china is they site electronic oz claims they are based in Malaysia! When I checked that tracking number it turned out to be a fake it the tn said it was delivered .. TO WA!!! in which btw the item came 4 days after that tn notification.I am currently opening a ebay claim toward them atm and they are avoid contact through the claim instead through PM. I considering escalating to a paypal claim tbh and get my money back. Their so called service is an absolute distract.

      •  

        They are trying to delay you as long as poosible. One of my friends had a similar problem, but engaged with them. His paypal claim took way longer because he had been talking to them on gmail rather than in ebay. Make sure you send it to the address specified by paypal and not the other one they tell you!

        •  

          Made a dispute on paypal, how do I check that it is? I contacted paypal but they have given me a automated reply of opening a claim and doesnt seem to be on invoice.

        •  

          @PuddingKun:
          tbh I'd rather sent it to them and lose the 10 shipping and get a refund from paypal if they stuff me. its on record that they told me to send it there and there will be a tracking number. Anyway guys BUYERS BEWARE!!!

        •  

          @PuddingKun:

          Yeah, just send it back and lose the 10 shipping. Not worth the loss of hundreds. Are you still covered by eBay? If you are you may be able to lodge the dispute there. I also linked them to this page.

        •  

          @bargains4lyfe: I just setup the paypal dispute if anything happens I'll make claim, I love how the tried to delay me with messages and replied instantly when I stopped replying to them and made a dispute there.Fair tip only communicate on paypal when you open a dispute so paypal can see it if there is any problem. On that note love how they tried to make a deal with me telling me that once i sent in the phone and close the case they will send me the replacement. I mean they are really despite, I said I would close it once I get the replacement now they are trying to get me to close it after i get the tracking number. Also when you open a paypal dispute PLEASE NOTE THAT YOU ONLY HAVE 20 DAYS AND THEN PAYPAL ASSUMES IT HAS BEEN RESOLVE UNLESS YOU MAKE A CLAIM! SO IF THEY HAVE SENT IT AND YOU THINK ITS NOT GONNA MAKE THE 20 DAYS OPEN A CLAIM JUST IN CASE.

        •  

          @bargains4lyfe: And I'm not sure if I am as I had to close the ebay case to open the paypay one.

        •  

          @bargains4lyfe:Update: Got my refund minus shipping, evo told me some BS about them not having the phone in stock anyway I'm happy i at least got my money back ended up getting a Z5 premium from Harvey Norman. what a nightmare.

  •  

    Gooday

    I just had a 5 week nightmare with evo electronic's Serena and Jay. I ordered a Samsung Galaxy Note N910U Australian model with Samsung chip set and they slowly sent a Snapdragon chip set N910F European model (and therefore minimal signal reception bars), while changing the Ebay Listing to a N910S - and then changing the listing repeatedly while lowering the price listed as well while refusing to address any of these things directly.

    Like in the comments about them above, I copped slow evasive communications that focused on them brow-beating me to accept the N910F and not admitting they possibly never had the advertised phone. The N910F phone arrived with seals broken ("for inspection purposes") and as I later found, a faulty Micro USB cable that caused a visible and loud burnout of a surge protected power-board with no other devices attached. I also had a non-reflective screen cover fitted professionally when I received the phone, and I had purchased a Micro-SD card before that. After using another Micro-USB cable to charge the phone, I then started the set-up and then when removing the battery to insert my sim card and Micro USB, I found the only reference to the Model Number there under the battery - N910F.

    I copped the "message us photographs of the model number" delaying tactics as experienced by others, and things moved slowly while the Ebay listings were changed and I was pressured to keep it. It looked like I was being scammed. Many messages were eventually exchanged. I had used Paypal so I told Ebay about it during week 3. Evo Electronic then offered an exchange and insisted I bear the cost of posting the phone back, but after strong negotiation did say they would reimburse half the postage cost on return. They did not do that. I got in touch with Ebay again. At 5 weeks, Ebay decided to provide an Ebay refund (2 days ago).

    I painfully negotiated $20.00 costs back from Evo Electronic after Ebay notified Evo electronic and I of the Ebay refund. They sent the $20.00 via pay pal overnight (yesterday) and then messaged 'We sincerely wish you can leave us a positive feedback with 5 stars rating in this case, or at least not leave us any negative or neutral feedbacks as we're victims as well in this case.'

    I gave them the negative Feedback that the Ebay transaction required, and may not have if they had not said to me 'we're victims as well in this case.'

    I regard all the comments above regarding Evo Elctronic as being consistent with my experience and as good advice, They still cost me money despite the $20.00 refund, they changed the Ebay listings and their communications all reeked of them scamming me - Ebay unexpectedly made the decision to return my initial payment and I don't know when I would have gotten it back otherwise. I now have no phone, and Evoelectronic has cost me pain, and money and time I will never see back. I am a long-term and enthusiastic user of Ebay with 6 previous phone purchases, but Evo Electronic have really rattled me.

    I will always check Ebay Feedback and Ebay experience forums like this in the future, always look carefully for listings with 'new unopened,' always pay with Paypal, always give Negative Feedback where necessary (for the attention of others), and I will always consider asking questions by Ebay message before committing.

    Thank you all for posting in this forum - I think your contributions have allowed me to 'move on' after this 5 week long daily horror,

    •  

      That is so terrible, I'm glad you got your money back and I laugh when you mentioned the " 'We sincerely wish you can leave us a positive feedback with 5 stars rating in this case, or at least not leave us any negative or neutral feedbacks as we're victims as well in this case." part. I wish I hadn't left feedback yet so I could mention how absolute rubbish it was. They prey upon uneducated and naive people for are looking for a good deal. So I guess always do your research and laws. I could feel their seams fall a part a little when I started mentioning the ACL. And for anyone like us who have fallen into these scams alway keep pressuring them don't let them belittle you and if you paid on paypal make a dispute and make sure they talk on the chat there.

    •  

      Also may I ask $20? where do you live why was it so expensive?
      It only costed me $7.20 plus a sachet I already had.

  •  

    Hi, all. GREAT to know that I'm not alone with this scam company. I purchased a HTC one Mini 2 from them in July last year through ebay. A 12 month Australian warranty was promised. The delivery of the phone was much longer than expected & only came after I put in three requests through ebay for assistance. When the phone eventually showed up, it appeared new & as described. I had no issues with it until 8 months later when the pixels started to disintegrate in the top right corner. I sent an email request to Electronics Oz via ebay in March this year (8 months after purchase), but received no reply. I contacted ebay direct & they attempted several contacts with Electronics Oz, but again no reply. In may of this year, the phone died - would not charge or turn on - still two months inside their claimed "12 month warranty". I continued to interact with ebay & unfortunately they were (and still are) not being very helpful. Because my purchase is outside the 6-month window, I can't get a refund through Pay Pal. And because the purchase is more than 30 days old, I can't amend or write a new feedback comment about their appalling service (thanks, ebay - NOT !). I am still in contact with ebay & am awaiting their "Trust & safety department" (aka disputes team) to follow up & hopefully restrict the Electronics Oz site on ebay - although ebay promised this almost 4 weeks ago & I've heard nothing. My phone is now out of warranty & after going through NSW Fair trading & telling them all of this, they advised me that Electronics Oz told them that my phone is out of warranty and that they do not want to "negotiate outside the terms of their warranty".
    So apparently NSW Fair Trading doesn't see anything wrong with a company that won't honour their warranty, is happy for Electronics Oz to stonewall any correspondence whilst waiting for a warranty to expire & they also don't seem to mind that Electronics Oz can sell a product which is not of merchandisable quality (did't last for the 12 month warranty period) & yet now that the warranty has finally expired, its too bad for me. What a joke! Am now trying to ramp up my complaint through the ACCC. In short, DON'T buy from Electronics Oz.

  •  

    Hi guys, similar thing to me except i contacted ebay and put in a report.

    See what happens.

    •  

      so nothing happened as the seller is still on ebay and did not want to reply my message regarding my broken phone. I will have to ring Ebay again tomorrow for filing a report (ebay advised to give them another 24 hours).

  •  

    I had a similar issue wiht this store.
    Please note this store has changed their ebay id to oz_wonderland
    http://contact.ebay.com.au/ws/eBayISAPI.dll?ReturnUserIdHist...

  •  

    So Yeli Trade have changed their name to buyfromozone_au - my daughter just bought an iPhone for $500 and it is useless - they are not responding to our messages. I went into PayPal to dispute and notice their paypal email address is Yeli trade - evoelectronicoz@gmail.com. Grrrrrrrr.

  •  

    Im experiencing the same problems with these guys now. All the same BS and delays.

    They accepted the warranty and asked the phone be returned for repair. They offered a new replacement phone for $120. I asked for the order details to be sent while I returned the faulty phone to the seller. Phone still awaiting to be collected while they send a paypal request for the $120.

    Now they go quiet after I send an email that I suspect a scam. Then found this thread………Yeeesus!

    I've logged a dispute with PayPal as I'm inside 180 days since the transaction. Its not a good look for PayPal if this seller keeps repeating the same scams and tactics for years.

    •  

      Made a claim with PayPal using the 180 day buyer protection. Took a few weeks, but finally got a full refund. Just demonstrates the a warranty offer is part of the product /service. So if they dont honor, you can claim with 180 days. Im thankful PayPal are fair.

  •  

    My 1 year warranty ends today. The seller did not response to me on ebay message since I last contacted them. I have contacted ebay, paypal and my bank but to no available as the purchase was made over 180 days ago. Rang Consumer Affair but they cant help with no ABN. Any advice on this please. =(((

    • +1 vote

      Paypal is the guarantor or the middle man for your purchase so I would try with the Financial Ombudsman since Paypal is a financial institution and they must respond to the Ombudsman.

  •  

    Hi guys. I too have been scammed. Opened a Paypal dispute. Escalated to a claim and they had 10 days to respond. They didn’t so I got my money back and got to keep the dodgey phone

  •  

    I bought a Samsung S6 from in 2017 from electronics_ozoz because the item said that it has got a 1 year warranty from seller. The mobile developed a fault in 2018 while still in the warranty. Repeated messages for a warranty claim to electronics_ozoz were never acknowledged. I opened a case with PayPal who would not do anything because 180 days had passed. So, I opened a ticket with eBay who said that they will contact the seller. I would check with eBay support every day or two to see if they received anything from the seller, but the seller never replied and Ebay replied with the same kind of messages of the likes:

    We do apologise if you have to experience this matter and take extra mile effort to get the possible warranty to the seller. Here is what I can do I will directly contact the account manager of the seller to offer you the said warranty on their advertisement to rectify the matter accordingly. Now give us at least 24 to 48 hours to have your seller message so that they will be able to reply back to our emails.

    or the likes:

    Please be assured that the seller's account has been submitted for review and necessary steps shall be taken to ensure that eBay remains a harmonious place for buyers and sellers. For confidentiality reasons, we may not be able to disclose any steps taken.

    eBay is just adding insult to injury because the seller is still there, selling the same phone with a fake "warranty". It's all a fraud supported by eBay.

    So be warned, buying expensive stuff from eBay is risky because eBay won't do much to support the buys when seller like electronics_ozoz scam people.

    •  

      Before I used to buy phone locally and that was a big mistake because I learned that I can buy cheaper from overseas.
      But to do this you need to do some homework, do your research before buying from 1)a seller you don't know, 2)you can't find any feedback about the seller, 3)never rush, a good research can take even months.

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