TPG NBN offer any good?

I am an existing ADSL2+ customer and TPG rang me up offering NBN as it is now available. Basically it is unlimited broadband, no signing fee, no lock-in period, and a free modem. Initially they said for that there is an extra $50 fee for choosing no lock-in. When it became apparent that I wasn't keen they waived the $50 charge.

Not sure what speeds are being offered (prob 12/1). The question is, is this a good deal? $60 monthly. The guy seems pretty keen to get the deal done and I can't help but feel that its probably not a very good deal (just waiving $50).

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Comments

  • +4 votes

    12/1 Is no good imo.Depending on you current adsl2 speed you're probably better of not changing anything just yet.

    • +11 votes

      The guy seems pretty keen to get the deal done.

      Of course he's on commission.

  • +1 vote

    but if 60$ monthly, means same as unlimited adsl2 price, correct? why not move to nbn?

    • +2 votes

      Depends on the OPs current speed ,Surely he's not paying $60 , we are paying $40 for unlimited 21 mbps.

      • +1 vote

        See below. Tpg unlimited adsl is $60

      • +3 votes

        Does that $40 include line rental? If so, who is it with? TPG's $60 Home Phone plan for unlimited ADSL2+ includes line rental.

        •  

          No line rental ..clubtelco(dodo) so the $60 is a good deal.

        • +2 votes

          @nocure:

          Fair enough. $40 including line rental would be a really good deal. I still keep that $60 TPG line as a backup, even though I have Telstra cable broadband now. NBN looks as though it's still quite a long way away in my area.

  • +1 vote

    I'm currently on TPG's unlimited ADSL which is also $60 and speed of 18 I think

    • +1 vote

      Take the NBN.

      On ADSL2+ you will hardly get 10mbps out of 20mbps of the plan you are currently on, but you'll get the same effective speed with NBN plan (12mbps) easily. Plus, speed will be stable when it rains (fiber optic vs copper cable), and no lock-in contract.

      • +1 vote

        So let get this right…12 mbps NBN is faster then 12 mbps Adsl2+.

        • +2 votes

          No, its about efficiency of the cabling (not sure if you are trolling!).

          I hardly get 6-7 mbps out of my 20 mbps ADSL2+ TPG unlimited, whereas my mate gets 10 mbps out of his 12 mbps NBN plan (same suburb).

        •  

          @bargainaus:
          No trolling….just trying to understand how it works,we are getting close to connection in our suburb and of course I won't the same or better speed that we are used to.

        •  

          @nocure: Cheers mate! Fiber optics is the difference here, see below.

        • +1 vote

          i get 6-7 mbps on my dsl2 connection with tpg i was told i would get up to 20 but never get anywhere near it. i would switch to nbn if it was offered. If your doing lots of online gaming your ping speed should come down with NBN. @bargainaus:

        • +1 vote

          I get 16 megs/sec on tpg using adsl2+, it just depends on how close to the node you are.

        • +1 vote

          speed NO , But ping for gaming is better

      • +3 votes

        Actually, he could easily be getting 18mbps on his adsl2+ if he is near the exchange. Going to nbn 12/1 could be a significant downgrade in his actual speed.

      • +3 votes

        Of course this assumes we are talking FTTP. Otherwise you're still going to have to use the same decaying plastic bag infected tangle of copper.

    • +4 votes

      They will eventually cut off the adsl as you now have NBN access. It is meant to replace it.

      So now or later you will need to move on to it.

    •  

      where are you Clubhonda?

      Whirlpool says Wondercom is TPG's new wholesaler (they weren't allowed to have both businesses)
      http://forums.whirlpool.net.au/archive/2412025

      So how is TPG ringing you offering a deal?

      I just had wondercom offering me $69.99 with a lock in of 18 months, or add $99 for 6 months.
      https://www.wondercom.com.au/fttb

      • +1 vote

        Wondercom is only for their FTTB product (fibre to the basement) which is only sold in selected apartment blocks in capital cities.

        If OP is being told that FTTP NBN is available then the speeds and plans are quite different.

        TPG FTTB is not part of the government NBN, it's just a service that TPG install and sell themselves.
        FTTP is NBN, installed by the company now named "NBN", previously NBN Co.

  • +3 votes

    I'm on no lock in tpg NBN 12/1 I get 10-11 download and 0.90 upload and 3-5ping

    Serive has been VERY good.
    I'm paying $60 and am very happy with it.
    http://imgur.com/rqgscDn
    Here is a speed test I just done.

    • +1 vote

      @nocure, This is what I'm talking about.

    • +1 vote

      ssshhh! if you know what's good for you, keep it quiet! more people = more congestion. :P

    •  

      Dayum, a ping of 4?!

      Here are my test runs(3 trials):
      http://www.speedtest.net/result/4519647582.png
      http://www.speedtest.net/result/4519652454.png
      http://www.speedtest.net/result/4519653911.png

      This must be my lucky rare day as I hardly ever get lower than 40 ping in games(unless I'm hosting in which case it's either zero/nil or under 10…), I usually hover between 40 and 60 for servers in WA and 70+ for servers on the other side or other states of Australia. My download speed never goes beyond 1MB/s, I once had it going to 2MB/s but it must have glitched or something in Steam.

      On ADSL2+ (not sure what package/speed because mum was doing all this, not me)

  •  

    Did they throw in any additional freebies to induce you to sign up/switch? Just curious.

    • +1 vote

      Nice but with one call to TPG and i can be on 100/40 within a few hours. can't do that on adsl2+.

      •  

        How much?

        • +1 vote

          https://www.tpg.com.au/nbn
          Take a look yourself.

          im sticking to 12/1 as there really only one person who uses the internet here and thats me so no need for faster speed then what it is.

        •  

          @holden93:
          Thanks

        • +2 votes

          @nocure: btw with nbn you can have up to 4 separate isp's connected at once.
          also changing isp is super quick no waiting weeks or days unless you are waiting for the installation.

        •  

          the cooper line is getting removed my understanding is you have 6 months once the fibre goes in to switch. @holden93:

        •  

          @rigby75: Im on nbn now and coper was switched off over 6 months ago.

  • +6 votes

    Lots of strange comments in this thread.
    You will need to move to the NBN eventually (like in the next year or so) and you can upgrade to faster speeds if desired.
    I would choose NBN at any speed over DSL, but then my sync speed is under 12Mbps.
    The stability and scalability of fibre is very attractive.

  • +6 votes
    •  

      Nice

    • +3 votes

      Mate, wear a helmet when you sit in front of your computer!

      •  

        If I'm getting 20 mbps on Adsl2 does that mean if I should get the full 100 mbps on NBN.

        • +1 vote

          You can choose up to 100mbps. There are different packages. It's not like adsl where you get whatever is available up to 20mbps.

        • +1 vote

          There's no correlation. ADSL2+ speed is largely dependent on your distance from the exchange. If you pay extra for 100 Mbps NBN, you should get close to it, regardless of exchange distance.

        •  

          @emibel19: Not necessarily. I'm on the 100Mbps NBN plan with TPG and mine tops out at about 75Mbps, with fibre to the premises. Not that I'm complaining :-) FYI, uploads are a solid 50Mbps!

        • +1 vote

          @ozkiwi75:

          Have you tried testing at different times of the day to see if it changes between peak and off peak? Could be a congestion issue during peak hours.

        •  

          @IamEzza: Yeah, you're right. My initial speed test must have been during a peak or something. I did the speed test again and got 89Mbps. I just figured that NBN shouldn't have any congestion issues.

    •  

      I need that ping. I was on 100/40 VDSL2, but the ping was atrocious (and noticeable)!

    •  

      This is TPG Fibre to the Basement though.

      •  

        Nah, NBN in a suburban area.

        •  

          ah sorry my bad

    • +1 vote
      •  

        68MB/s download speed? You serious? And your upload speed is even faster…….

        •  

          Obviously a false result (unless he's got some trial 1Gbps link).

        •  

          @emibel19: Consumers can have 1Gb/s links? How was I not aware of this? Unless he tested his connection at his workplace which is probably at enterprise level connection like a T5/T3 line or similar, there's no way he got that at home…..

        •  

          @Zachary:

          I never suggested he was a regular consumer, or that he got those speeds at home.

        •  

          @emibel19: Oh my apologies, I just inferred from your statement.

        •  

          @Zachary:

          No worries. It would be nice if he came back to explain though.

        •  

          @emibel19:
          Yes, 1Gbps link at my workplace. The wifi ac adapter of my MB can only handle 600-700Mbps at max if I come close to the access point.

        • +1 vote

          @ndoan:

          Thanks for the info. Must be nice to have a link like that.

    •  

      Damn, what are you on?! I must know! :P

  • +1 vote

    I'm currently with TPG ADSL in my current (old) apartment, but my new house has been hooked up with NBN with Devoted.

    It's only $66 a month for 25 down /5 up however it's only internet and no home phone.

    It's a very cost effective option if you do not need phone services.

    •  

      They where going to be my choice but after ready alot of post's on whirlpool forums about them shaping user to 1mbps when downloading during peak hours they turned me off big time as i have to download game updates and such during those times sometimes.

      •  

        Apparently Tpg is pretty bad too when it comes to congestion at peak times

        What are your services like?
        http://forums.whirlpool.net.au/forum-replies.cfm?t=2413856&p...

        A lot of users are recommending either Skymesh or the Big players like Telstra or Optus. Which also happen to be quite a bit more expensive. The smaller NBN (cheaper) providers don't have enough customers to justify upgrading their back end to satisfy the big downloaders. They just haven't reached that critical mass to ensure a consistent speed.

        The way I see it, if you are a big downloader you should probably avoid the cheaper guy and roll with the more premium providers.

        Being a tightass I wasn't quite willing to spend over 70 a month for a decent 25/5 plan. As the adage goes you kinda get what you pay for..

        • +1 vote

          I know about congestion, i was on iprimus for a few months waiting for contract to end from old house adsl2+ and they during peak speeds cut in half and ping went insane over 300.

          But on tpg its been amazing only time it was down was planned maintenance on their website. No slowdowns or high pings anytime so far.

          Maybe I just got lucky idk but its working good for me.

          BTW Shapeing speeds isnt congestion that's the company slowing down your download speeds on purpose.

    •  

      Hey there. I was looking at the DeVoteD plans as well. How are you finding them? Speed wise and congestion not a problem or they have slow periods?

      •  

        I have been testing using OOKLA on a regular basis to find out the speeds at different times of the day.

        Server: Melbourne. Not sure why it picked melbourne, since I live in Sydney…

        1PM:

        23.88 MB down
        4.84 MB up
        Ping: 2ms

        5:30PM

        23.68 MB down
        4.71 MB UP
        Ping: 14ms

        9PM:
        18.33 MB down
        4.97 MB up
        Ping: 33ms

        11:55 (close to midnight)

        24.44 MB down
        4.55 MB up
        Ping: 15ms

        I haven't done any huge downloads over the last few days so I am yet to see any shaping or throttling going on. I'm a moderate to heavy user (see my daily log here) and I've yet to experience any significant slow downs. I also have a couple of youtube junkies in my house, which accounts for another 2-4 GB of usage a day as well, but I do most of the downloads.

        If you want to sign up, do use my referral ID as your coupon code
        134995326
        this gets both of us 50% off the monthly bill if you sign up for either a 12 month or 24 month plan. Credit can also be used to purchase router hardware.

  •  

    Sounds like its mainly positive to make the transition to NBN, and with no costs associated with it, sounds like it wouldn't hurt. I just can't shake the feeling that the guy on the other side of the phone seems too eager.. maybe I'm not bargaining enough or am too easy?

    •  

      Well it is his job, if he wasn't enthusiastic about it he wouldn't make a very good salesman.
      Having no setup fee and no lock in contract makes it an excellent deal whichever way you look at it really. If you don't like the plan you can change it to anything you want later on, because you aren't locked in.
      You will have to move to NBN eventually anyway, so might as well do it while it's free.

  •  

    How much are the phone call rates. - It says pay as you go.

  •  

    I don't use landlines so it doesn't matter to me, but there is unlimited for those who want that.

  • +1 vote

    You will need to take nbn eventually anyway. All areas wil nbn will have the copper removed after a set period of time.

    • +1 vote

      Yes I agree.

      Apparently they're doing this by offering services that are half the speed of some ADSL2+ customers for the same price. I wouldn't want to lose 20Mbit ADSL service and pay the same price for a 12Mbit fibre service.

  •  

    I used to sync at 16Mb/s on adsl2+ and many times I could get close to that on downloads. I now have 25/5 Mb/s NBN fibre and it gets along fairly well. I wasn't about to take a step down to 12Mb/s. I can download a copy of the windows 8.1 installer in about 18 minutes. Other sites not so good. At the moment, it seems that many sites throttle their downloads to share the bandwidth.

    • +1 vote

      Most sites won't throttle downloads, rather it is just a poor quality connection to wherever that server is. Even with 100 Mbps, downloading from overseas is usually going to bring that speed right down, unless it's a really quality server (even then it will never be 100)

  • +5 votes

    I wish I was offered NBN :(

  • +1 vote

    Would not advise using TPG, they are oversubscribed leading to bottlenecks and a lousy bandwith

    •  

      But… Most NBN providers are over provisioning bandwidth. They have more customers than their back haul can adequately provide, as this is the only way they can make a decent profit. Unless they drastically raise their prices, upgrade the back haul or limit the number of connections, there's always a contention issue.

      Not sure how bad the situation is with TPG but I don't think it will matter as much when the plan the OP has signed up for only has 12 Meg down.
      Most likely it will not be a very significant speed loss.

  • +4 votes

    Long story short: check your current modem settings and see what sync speeds you're getting. If it's faster than 12mb/s then don't go to NBN. If what you're currently getting is slower than 12mb/s, switch to NBN.

    With ADSL2 it all depends on how far you live from your ADSL2 exchange. If you're practically next door to the exchange you would be getting close to 24mb/s, so switching to NBN will half the speed unless you're willing to pay more for the faster plans.

    With NBN it's optic fibre, so distance doesn't matter as much. So ignore any "I get X speeds with NBN/ADSL" comments in this thread so far and see what YOU'RE getting with your current setup, then see what TPG NBN is offering at that price before making your decision.

  •  

    No harm in trying it out as it is no lock in contract. Personally, from my experience I think TPG stink…

    It's funny because I have 25/5 NBN with AusBBS who use AAPT/TPG as their back-end supplier and their speeds are much more impressive than I ever had with TPG.

  •  

    I was on unlimited 12/1 TPG NBN for a few months @ $60 per month. Was a tad slower than the 15Mbp adsl2+ we had with the tpg plan previously, eventually convinced the others in the house hold (6 of them) to jump across to 100/40 NBN with tpg($100pm) and it's awesome! flawless. just a reminder that you will have to be connected to the router using ethernet, not wifi to take full advantage of the line speeds, though wifi is still at about 50mbps downspeed with a only one device connected.

    •  

      just a reminder that you will have to be connected to the router using ethernet, not wifi to take full advantage of the line speeds, though wifi is still at about 50mbps downspeed with a only one device connected

      If you have a good wireless router you could easily achieve full (well, nearly full) speed with it.. It sounds like it's just a crappy router ;) If you were to get a wireless ac router (can be pretty expensive), you'd see significant increases, however if you are able to use Ethernet anyway, you may as well not bother!

      •  

        a DLINK DIR-890L is a wireless AC router I believe….

        •  

          Strange, I haven't experienced such speed problems before with wireless (not even using an ac router). How far are you using the wireless device from router? I have noticed after I move a fair way away, the speed does drop considerably.

      •  

        Sounds like almost no situation at all that I know involving wireless routers because they're usually operating far below full capacity.

  •  

    exetel
    nbn and land line $39-95
    u cant go wrong

  •  

    Not that the OP will have any choice in 18 months when the ADSL in his area is decommissioned.

    Anyways OP get the 25/5 or above plans, you can also look at Devoted, they do unlimited 100/40 for 90 per month (and dont sell your details unlike TPG)

    NBN is worth it simply because of the lower latency, especially if your on FTTP.

  •  

    Want to share my experience as a tpg adsl2+ giong into NBN transition. got the 25mbps or else no point taking 12 cos I get faster speed (15mbps on adsl2)

    I must say everything went well, except after you get the new contract.

    Postponed NBN installation due to mistake with TPG setting up wrong date and I taken half a day off work just to be there.

    After another week, it got installed and got the modem before then was fine.

    Connected and had phone line issues. The bundle for extra $20 only gave a slight increase in speed (15-> 23), but with the same cost, I lost my international calls, unlimited mobile calls, had to pay $40 for "prepayment plan" and forfeited the old one which was not notified. Got charged msitakenly for $99 even though it was a contract. They had incorrected my bills and overcharged for adsl2+ and NBN for 2 months worth paying double.

    Being a gamer, it also only made slight differences.
    Phone home has the highest issues, still has with spammers call centre marketing people calling the new number when they couldnt move to the old one (why? it was still with TPG).

    All in all, its really not worth change at all. less value for money. but YMMV.

    •  

      so will the home phone number change or can you keep your old number.

      • +1 vote

        I had to change my number, they said they could not do it without it due to some reseller (telstra?) number pool which cannot just be ported <- this was most frustrating and bad decision especially when it wasn't worth the whole moving effort that came without additional costs and fees… and a new contract :/

      • +1 vote

        A lot of numbers that are on the old copper network (telstra, etc) cannot be ported :( It's best to ask your new provider if they can port your number before you sign up.

        •  

          I have had the same home number for 27 years….

        • +1 vote

          @nocure: Yeah, hopefully it can get ported! My parents had the same number for over 20 years (with telstra) and we successfully ported to iiNet VDSL2 (canberra) with no issues. It took a little bit of time but otherwise it's all ported over.

          They can probably port it, but I know that there can be some strange complications with porting to a VoIP service sometimes :(

  •  

    Get NBN if you can. Speed numbers mean nothing on an old copper congested network. NBN is newer infrastructure and at some point you may even decide to upgrade to a higher speed option and can do so.

    As example of our over provisioned copper networks I just recently thought i'd try out Belong ADSL, cheap and no activation fee and we are only a 1km from the exchange - it was night and day speeds. 18mbs (2.25MBs) at about 10am in the morning, 4mbs (500kBs) at 6pm. I doubt you will get congestion like that on NBN. Guaranteed every provider is different, and Belong is cheap subsidiary of telstra, but a lot of ISPs are feeling pressure of congestion - much attributed to netflix and other streaming services.

    You will also get much faster lower ping from NBN (and cable if you can't get NBN yet) than ADSL i.e if gaming.

  •  

    I'm in Sydney and recently got TPG. I put my name down for a FTTB 'coming soon service' and after they'd gathered all my information, was informed that it was another company called Wondercom.

    "Wondercom is a wholesale customer of TPG that sells Fibre To The Building services via TPG’s network. And we just want to inform you that the Wondercom's Fibre to the Building (FTTB) is now available at your home."

    They say they are selling on behalf of TPG and yet they are charging $69.99 and locking you into an 18 month contract or pay $99 for 6 months.

    • From 50Mbps to 100Mbps Download Connection Speed #
    • Unlimited Data Usage
    • Wi-Fi Modem Included
    • VoiP Included
    • Included Calls
      Local Calls: Unlimited

    National Calls : Unlimited
    13/1300 Calls: Pay As You Go
    Au Mobile: Pay As You Go

    When I said I wasn't interested (because I'd already seen this page) she didn't offer me anything better. I'm paying $60 now. I sure as hell aren't paying more for nothing.