Hello fellow Ozbaraginers,
I am having issues with this company IT Estate!
I bought some Eneloops from this short lived deal https://www.ozbargain.com.au/node/204316 and did something I wouldn't normally do, I paid with bank transfer. Their ancient website shepherds you into a poor choice as they have no Paypal (warning sign) and they add a 3% credit card surcharge that no-one wants to pay. I had "kind of" heard of them though not bought before and I know they have had quite a few deals up on Ozbargain.
Problems started pretty much immediately, although at first I was not worried.
I had to register to make the order and that all went as expected with an order number and normal-looking account but once I logged out, that was it, I was never able to log in again. I did not receive an email confirmation of the order but luckily I copied the sale page.
After hearing absolutely nothing, I called them early in the week to confirm the order. I was told it was over subscribed (sound familiar?). I said OK well lets just cancel it then. Still not worried.
Come the due date of the return and no money, I called again and this is when it starts getting dubious. The woman I spoke to, Sindy, said that there was a "problem" with the details of my return (computer store having problem with data entry for a refund, right…) and it had been returned to them by the bank.
The woman got strangely brusque and I got the idea this was certainly not the first time they had had "problems" with refunds. She said they would send me a remittance form to confirm my bank detail "within five minutes". Got home about five hours later… no email. I checked my original email at the beginning of the refund process and all my data was 100% correct. I have since emailed them all the data (again) with a large font request for confirmations of the email and the refund. Nothing.
A obvious question occurred to me as soon as I hung up; "why wouldn't an honest business call or contact a customer immediately if there a refund was returned by the bank?". I didn't like the obvious answer I came up with.
Searching here revealed a long history with these people. See the recent Sony thread:
https://www.ozbargain.com.au/node/190416?page=2#comment
(IT Estate: Problem Getting Money Refunded)
Interesting post. Check the last line of the webpage. It lists company from China
Copyright © 2005 IT ESTATE. All Rights Reserved.ABN 75 114 236 805.
Price quoted are based on $AUS and GST inclusive. All images shown are for illustration purposes only. Actual products may differ.
All prices shown are GST inclusive. And are subject to change without prior notice. IT ESTATE currently Do Not Offer price protection.
Power By Beijing Lidazhitong Information & Technology Co., Ltd.
I found these details below on a public domain site. They could be out of date.
http://www.manta.com/ic/mvmz88y/au/jess-world-pty-ltd
Jess World Pty Ltd
It Estate
U 5 213 North Rocks Rd
North Rocks, NSW 2151, Australia
Phone: 296309630
I found these details in the public domain. These i think would really help you. Esp for your internet company.
http://ausregistry.com.au/whois?domain=itestate.com.au
Whois response for itestate.com.au:
Domain Name itestate.com.au
Last Modified 01-Jul-2015 00:34:32 UTC
Status ok
Registrar Name Domain Directors
Registrant JESS WORLD PTY LTD
Registrant ID ABN 75 114 236 805
Eligibility Type Company
Registrant Contact ID HQ6634
Registrant Contact Name Hua Qing
Registrant Contact Email [email protected]
Tech Contact ID HQ6634
Tech Contact Name Hua Qing
Tech Contact Email [email protected]
Name Server ns0.magic-moments.com.au
Name Server IP 117.104.160.109
Name Server ns1.magic-moments.com.au
Name Server IP 117.104.164.110
DNSSEC unsigned
Domain directors are listed as the host company / provider.
I found these details in the public domain. These i think would really help you. How, because you can contact their hosting company and start making some noise in regards unusual business dealing / cash flow with them refunded etc.
http://www.whitepages.com.au/business-listing/domain-directo…
Domain Directors (03) 9783 1800
Mordialloc VIC 3195
1800 220 123
www.instra.com