Warranty on fragrances?

dosada on 12/08/2015 - 21:30

I have purchased a couple of weeks ago a fragrance at chemists warehouse. I didn't use it straight away and when i opened it i noticed that the pump doesn't work properly, it hardly sprays anything. I didn't keep the receipt, i have never had a warranty claim on a perfume so i didn't think it would be different this time.

I took it back to CW and explained my problem but they said they can't do anything without the receipt. Since the manufacturer is Calvin Klein i tried to find some contact details in Australia but wasn't able to. Is there anything else i can do or should i just throw it away?

TIA

Health & Beauty

Comments

  • PVA on 12/08/2015 - 21:33

    did you pay via eftpos/credit card - if so get a statement and show them that you bought it (wont show the item but will show the company and amount)

    • dosada on 12/08/2015 - 21:46

      No, unfortunately i paid cash.

  • Ughhh on 12/08/2015 - 21:40

    How is it broken?
    For new perfumes, you have to pump like 10 times till you get product out.
    If you can pull the part where you press down and reveal the little tube, you could buy one of those travel pumps like these

    • dosada on 12/08/2015 - 21:47

      Tried all of that. I took it to the CW and the lady that works there tried too. She said it is faulty and she needs OK from manager to replace it. He declined it

  • ozhunter on 12/08/2015 - 21:41

    I wonder if you could return it. Surely they would suspect that you at least half of it would be water.

    • dosada on 12/08/2015 - 21:48

      How would you do that? It is a sealed bottle

  • Forenti on 12/08/2015 - 22:27
    +1

    Not much you can do without proof of purchase unfortunately, just a shame you didn't pay by card so that you at least had a bank statement. I don't think there's anything you can legally do otherwise, up to the mercy of the store and they've denied. It seems strange that it's sealed so that there's no way you can get it… Are you sure there isn't a way to access it, I mean they had to put the liquid in there somehow!?

    • dosada on 12/08/2015 - 23:16

      They put the liquid in the bottle first, then the pump and then seal it :)

    • Ughhh on 13/08/2015 - 05:17

      It seems strange that it's sealed so that there's no way you can get it… Are you sure there isn't a way to access it, I mean they had to put the liquid in there somehow!?

      Since when (in this century at least) are perfumes not sealed?!!!? Never fondled a perfume bottle before?

      • Forenti on 13/08/2015 - 08:30

        I don't get around to doing as much fondling as I should but I just thought there must be some way to dismantle the bottle by breaking the seal or something

  • Peanut money on 12/08/2015 - 22:31
    +6

    Buy another one then return the faulty one with new receipt.

    • dosada on 12/08/2015 - 23:17
      +1

      Probably the only way to not waste the money spent on it :(

      • [Deactivated] on 13/08/2015 - 00:18

        If all else fails, you could look for empty perfume spray bottles (like eBay?) and empty the contents into it. Would something like that work?

  • 2jzzzz on 12/08/2015 - 22:43

    Nick a new pump

  • Forenti on 12/08/2015 - 22:51

    Yes, just steal and/or fraud your way out of this…

  • what on 12/08/2015 - 22:58

    You can use your bank statement or credit card statement as proof of purchase.

    The following youtube video is very informative regarding the returning of goods.

    https://www.youtube.com/watch?v=uE8BB-ioNRw

    • Nutrino on 12/08/2015 - 23:06
      +3

      Didnt you read? She/he paid cash.

      • what on 13/08/2015 - 00:54

        sorry. I missed it.

  • Davo1111 on 13/08/2015 - 06:03

    visit Daiso and buy a small perfume bottle, then swap the contents.

    Otherwise just transfer it into a small bottle and apply it to the skin by holding skin over the bottle, flipping, then putting the lid back on)

  • BobD on 13/08/2015 - 08:08

    Lesson learned. If you read the signs around the CW shops, They are hard on returns. They won't do more than the law requires. If in doubt don't buy there.

  • Sergeant Salami on 13/08/2015 - 08:18
    -1

    Buy another one then take back the faulty one with your new receipt and say you want a refund instead of a swap over :)

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