Marketplace
Hi guys and girls,
Just wanting an opinion on what you would do with this little issue. A while back during the ebay father's day sale there was a coupon code for CTREAT20 for 20% off certain retailers.
When I purchased a few items and applied the coupon code successfully in ebay it prompted me to a different browser to pay via paypal. Paypal showed it as the full price and I thought - previously paypal will show the full price but the invoice will state 80% is paid from my bank account and 20% from the ebay voucher. So I went ahead and paid it.
I only checked my bank accounts recently and found that I had paid the full amount instead and asked ebay for a credit refund on their behalf.
I had sent a message outlining what happened and believe I was not rude at all (happy to show the unedited message with all the typo's etc) and instead received this message in reply.
Hi _____,
Thank you for contacting us back about the CTREAT20 voucher.
Upon looking into the transaction details, I can see that these items are from the sellers "onlyonline " and "futu_online". I've checked the Terms and Conditions of this particular voucher to verify and I found out that this voucher is only exclusive at participating stores on eBay. Since the sellers you bought from are not one of the participating sellers, the coupon did not apply to your purchase.
Moving forward, I suggest that you first read the Terms and Conditions before purchasing an item to make sure that it's eligible for the said coupon.
If you want to revisit the Terms and Conditions for CTREAT20 voucher, you may refer to this link:
http://pages2.ebay.com.au/Buyer_coupons/treat20
I wish you all the best for your future transactions with us. Thank you for choosing eBay.
Warm Regards,
The customer rep had in fact made a mistake because the items I bought were from Futu Online and Online only which are on the list (M and O) respectively. I understand everyone makes mistakes but was the customer rep being condescending in her reply with "Moving forward, I suggest…" comment? It makes her look like a fool because she didn't read the T&C so carefully herself and was advising me to do so.
EDIT: The items I bought and my outline of what happened to the rep. http://imgur.com/a/czLME
TL:DR
I bought items during ebay sale and coupon code did not apply correctly. Asked ebay for a refund and was met with some condescending remarks. I understanding everyone makes mistakes but it wasn't necessary. Am I being sensitive and what would you guys do?
Send back a condescending reply and suggest that they read their own T&C… and outline M and O.