Jetstar Ruined My Christmas, What Can I Do?

carling on 24/12/2015 - 16:45

Bit of a Christmas travel horror story here. Any guidance would be greatly valued.

I was in Ho Chi Minh and was flying home to Australia on Jetstar, stopping at Singapore to change flights.

Flight 1 - Jetstar Asia Ho Chi Minh to Singapore (arrive 1845)

Flight 2 - Jetstar Singapore (depart 2000) to Australia.

I booked flight 2 through a price match therefore flights 1 & 2 were separate bookings because of this.

Flight 1 was delayed 2 hours, so I told the cabin crew I was worried about my connection, cabin crew advised our boarding passes would be waiting at the gate for us and we would be quickly escorted to the departure gate. Flight 2 was held for us however once we reached the departure gate staff advised they knew nothing about our boarding passes and therefore we were not able to to board. After a lengthy and ultimately pointless discussion we were told by Jetstar staff (quite smugly) at Singapore Airport to book another flight home on another carrier as it was not their problem.

We ended up having to pay a small fortune to travel to Australia on another flight that left much later on that night.

Jetstar say as I did not leave a 3 hour gap it is all my fault and no assistance will be provided. I have travel insurance and the terms and conditions specify they will cover costs incurred due to delays that are outside of my control.

Where does this leave me and do I have a foot to stand on at either Jetstar or Travel Insruance or do I attack both?

Thanks

Poll Options

  • 14
    Jetstar should compensate
  • 36
    Travel insurance should cover
  • 388
    I am an idiot for believing Jetstar would be on time
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closed Comments

  • stemcell on 24/12/2015 - 16:53
    +102

    How about an option for " I should have allowed more time between flights" ultimately you chose a cheaper separate flight rather than booking all the way through, that way it would have been their responsibility to get you on another flight. I would take it as an expensive lesson learnt and move on.

    • carling on 24/12/2015 - 19:20
      -8

      I wanted to keep all the flights Jetstar so if there was a delay they would come to the party and look after me as a valued customer who had booked my entire holiday through their airline. I now, obviously do regret not allowing more time in Singapore as its a nice airport to spend time at. In terms of moving on, I'm not quite ready to let go of $1200 in costs incurred so will be following up with Jetstar and travel insurance.

      • Settero on 24/12/2015 - 19:33
        +30

        "We are strictly a point-to-point carrier and shall not be responsible to you for any connecting flights"
        http://www.jetstar.com/au/en/conditions-of-carriage-bl

        there are reasons jetstar is cheaper , this is one of them.

        although im with you fight it as hard as you can , $1200 is no small matter, just be prepared for a uphill battle

        • [Deactivated] on 26/12/2015 - 13:32
          +3

          Times shown in the ticket, timetables or elsewhere are not guaranteed and do not form part of the contract of carriage and Carrier assumes no responsibility for making connections.

          Same for SingaporeAir
          http://www.singaporeair.com/jsp/cms/en_UK/global_footer/cond…

          Thanks to people who contributed on this thread including the OP. I'm going to travel soon and I have a 50 min stopover at Singapore. I'm just hoping that this doesn't happen to me, anyhow I have not made seperate booking like the OP.

          I had about 1:15min stopover 2 weeks ago and I had about 10 minutes spare as I did not have to transfer my luggage and get another boarding pass etc. Don't have such short transfers if the airline isn't going to do everything for you. Even then assume that it is a big risk, but it is possible.

          I guess I would have to make a dash for the 50 min stopover :-)

        • dbun1 on 26/12/2015 - 09:25
          +9

          Not quite - OP would have been fine if he had booked the fare straight through on the one ticket; however, when you try and put together a trip on the cheapest rates possible, this is what happens.

          No fault of Jetstar or economy travel at all.

        • JimmyF on 26/12/2015 - 11:52
          +9

          @dbun1: That $20 saving per ticket doesn't look so good now you missed the plane!

      • RockyRaccoon on 25/12/2015 - 02:43
        +61

        I suggest you move on with both Jetstar and your TI, neither are likely to pay.

        Even with a full service airline when you are travelling on one ticket there are minimum connecting times especially when it involves two international flights,

        Based on your original booking 1 hour and 15 minutes was EXTREMELY short as well.

        and ALL flight and airlines can have delays - think about those in Singapore delayed waiting for your flight to arrive.

        Unless the Jetstar people in Vietnam were kind and booked your luggage thru to Sydney.which they dont have to do, then you would have needed to consider when making the original bookings

        1. Alighting the aircraft
        2. Immigration
        3. Baggage Collection
        4. Customs
          all of the above since there is no checkin facilities airside
        5. Checkin and Re-deposition of baggage for the onwards flight, and
        6. Customs/immigration clearance etc

        When I travelled Japan to Sydney on two tckets via Cairns, for exactly the same reason, price match on SYD/Cairns leg, I allowed 4 hours between fights, even though there was an earlier flight which Jetstar at Cairns put me on (as a courtesy not a right). As for them being smug, I doubt if you were when upset, be seen by them as being reasonable. An example is that you dont even include a option 4 "With experience I should have allowed a longer connection time"

        Having travelled for many years on many airlines, there are too many variables for short connecting flights. And I have missed a few. That was before low cost airlines, which I travel on a lot. Hell is getting stuck in Bali recently for an extra 11 days.

        They cut costs with the extra benefits like FF miles, meals, baggage, accommodation when delayed, smaller seat pitch etc

        As for "valued" customer as you think you are. Considering you price matched, you are not THAT valued. Not saying you arent a customer who they want, your comment just implies that you should get extra treatment more than their business model allows for.

        As for Travel Insurance, I doubt if you got the most comprehensive cover, given your bargain mentality, and even higher paid policies probably would not cover you when Jetstars policy as alreday mentioned by another mentions point to point etc. (BTW not criticising a fellow bargainer going for savings).

        I claimed for my Bali "extended holiday" and they (TI) havent paid up yet, I had to get a comprehensive letter from Jetstar explaining my delay due to volcano etc, which I got a few days ago and now submitted, the point being that you will have a lot of hoops to jump thru to make a claim.

        Life gives us experiences, this is one so move on, and enjoy Christmas

        I am not meaning to be nasty, just trying to help you overcome a spilt milk situation :) 🎄

      • JimmyF on 25/12/2015 - 16:53
        +2

        You where wrong to assume this. Jetstar does not do connecting flights like that.

        • lawyerz on 26/12/2015 - 11:37

          yes they do, but on very specific routes that have been timed for sum of sector flying.

        • JimmyF on 26/12/2015 - 11:46
          +3

          @lawyerz: Correct, they do it on certain flights ONLY and it has to be booked that way up front. OP had two seperate bookings that they put together in their mind, then assumed Jetstar would do some 'magic' to link them and hold a flight for them?!

          Nope. It doesn't happen. OPs flights 1 & 2 were separate bookings. So to any airline they are not connecting, bags wouldn't move automagical onto the 2nd flight etc, you'll need to collect bags, clear customs, go check in your bags, get a boarding pass and back through customs again between flights 1/2.

    • juki on 26/12/2015 - 10:21
      +1

      since when 3 hours is the minimal gap ?
      I would believe 2 hour gap is enough, and many times airlines have left me with only 30mn-1h stopovers.

      then again none of them were Jetstar, which i have only used once

      I think many people put too much emphasis on thinking "i'm a valued customer" instead of "i'm one among so many the brand won't give a crap if i tell 5 people online" :/

      • JimmyF on 26/12/2015 - 11:59
        +4

        If the airline does/arranges a connection flight under 3 hrs on a single booking, then that is fine as they mop up the costs of you missing a flight from a delay etc. I flew AirNZ to USA. I got off one plane in Auckland, and basically walked onto another plane. I didn't arrange this, they did. If for some reason my first flight to Auckland was delayed, AirNZ would have had to sort it all out and put me up for the night etc and rebook me onto another flight.

        Now if you do a build your own flight like the OP did and booked separate tickets for each flight, most travel insurances will only cover you for MISSED flights etc IF you left a 3hr gap between them and for a very good reason too. Anything under this means a very high chance of missing your flight! = paying out money.

        Also remember this isn't a domestic to domestic flight transfer, it was a International to International flight transfer! So had to clear customs, collect bags etc. Now the OP was MEANT to arrive 1 hr and 15mins BEFORE TAKEOFF. This is a big no no to start with for Intl flights.

  • prhino on 24/12/2015 - 16:58
    +7

    I don't think travel insurance will cover you since you made 2 separate bookings.

  • oscargamer on 24/12/2015 - 16:58
    +1

    forget talking to jetstar, you will get nothing from them as in the T's & C's, they say they are not responsible for anything (as do all airlines)

    go through insurance

    • stemcell on 24/12/2015 - 17:07
      +12

      And you will get declined, why should they pay out for bookings made too close together?

      • oscargamer on 24/12/2015 - 20:00

        have never read the small print……so I guess the OP has that option or not

      • captobvious on 26/12/2015 - 19:10
        +1

        might depend on the travel insurance company. For $1200 it may not be worth while, some might have a high premium, some might slap you with their PDA and say no. Insurance should really be reserved for the time you get car jacked in Africa and everything is raided including the means of meeting your next flight, incurred medical bills due to getting stabbed in the car jacking and requiring an emergency medivac, then on going medical bills because whilst in an african shanty hospital you get infection where the bill can tally up way over $1200 by a long shot. True story

        then you find out that particular insurance company will not cover you again because you are a high risk.

        so $1200 id wear it, a lesson learnt. Book the connection as part of the same ticket on a full service airline next time.

  • tomleonhart on 24/12/2015 - 17:05
    +5

    Flight 1 was delayed 2 hours, so I told the cabin crew I was worried about my connection, cabin crew advised our boarding passes would be waiting at the gate for us and we would be quickly escorted to the departure gate.

    Did you also tell cabin crew you booked two different tickets?

    • carling on 24/12/2015 - 19:22
      -4

      Yes I made it very clear that I did not have my Singapore - Australia flight boarding cards as staff at Ho Chi Minh refused to check me in all the way to Australia. I would have thought that Jetstar could have merged the bookings or atleast altered me pre flight in the "my bookings" section of Jetstar bookings.

      • Ughhh on 24/12/2015 - 19:28
        +10

        Im guessing because you made two different bookings, Jetstar can't see it as connecting flights on their system. The cabin crew probably thought you meant it was under one booking. Did the staff ask for your name/details?

        I would have thought that Jetstar could have merged the bookings or atleast altered me pre flight in the "my bookings" section of Jetstar bookings.

        They can't make assumptions and alter flights for everyone. Neither should you make assumptions too.

      • lawyerz on 26/12/2015 - 11:38

        for obvious reasons mate. Jetstar is a point to point carrier and does not do throughcheck unless it was sold like that.

      • captobvious on 26/12/2015 - 19:25

        Mate sorry to hear you got shafted by jetstar but you are not the first nor the last

        back in the days before budget airlines were mainstream and traveling was relatively prestigious and cabin crew were treated well. Yes cabin crew may have radioed the ground staff to fix you up on your arrival and get you and your bags rushed.

        These days with the likes of jetstar, tiger, virgin blue etc. sorry to say they don't give 2 shits.

        Some of the full service airlines still may give a shit depending who you ask and the circumstances. But these things cant be assumed.

  • rambutann on 24/12/2015 - 17:11
    +8

    I personally allow a minimum of 24 hours between flights when booking seperate legs. I think its completely unreasonable for you to believe that 3 hours would be okay.

    I will genuinely be surprised if travel insurance compensate you.

    • RockyRaccoon on 25/12/2015 - 03:12
      +8

      Agreed, reading carefully the OP's post (they do mention two connecting times), the original booking arrived at 18:45 and they were to leave at 20:00, so they really only allowed 1:15 not 3

    • NotBritishorUK on 26/12/2015 - 15:11
      +6

      I think the 1 hour the OP left was unreasonable, especially as they were separately booked and you have to factor in check in etc

      However, 3 hours is normally not too bad, I normally allow around 4. I think it is completely unreasonable to say 3 hours is completely unreasonable and not everyone can give up an entire 24 hours for a stopover

  • realsniper09 on 24/12/2015 - 17:13
    +4

    I think the problem here is obviously the two separate bookings.
    I think that you would find that if you had originally tried to book Ho Chi Ming to Australia, that those two flights you eventually ended up taking wouldn't have appeared in one booking.

    I've done it before where I have done two separate bookings through Jetstar to get the cheapest flights. (A to B to C). B to C was international.
    The difference though was 4 hours between connections. In that case, the A to B was 3 hours late, and I could not make the flight going to C in time. Even though they were separate bookings, they compensated us (offered hotels etc…), I would say because of the large difference connections.
    The problem is the 75 minute difference time with you. I would try going through insurance, but I think it'll be difficult.

    How about your check-in luggage? What happened to that?

    • carling on 24/12/2015 - 19:25
      -4

      I get your point and it makes sense, as you had allowed more time. The issue was I believed that I would just be transiting at Singapore as I thought they could have merged the bookings as they were same company ect.
      Initially when the cabin manager advised us we were all clear for Flight 2 he said our bags would likely not meet us in Aus, which I was ok with. But since we missed that flight we collected our bags after we cleared immigration and checked in at another terminal. Chalking up the stamps on my passport!

      • [Deactivated] on 24/12/2015 - 19:33
        +8

        When u informed the cabin crew, they probably assumed you had a true connecting flight, rather than a separate single flight.

  • Randxyz123 on 24/12/2015 - 18:05
    +2

    Why didn't you get Jetstar to print your Singapore to Sydney flight boarding pass at the gate? If they transferred your luggage surely they could have done that? Or checkin online for the Singapore to Sydney flight when you were sitting in Ho Chi Minh airport?

    I doubt travel insurance will compensate you.

    If it is a separate booking 3 hours just isn't enough time.

    • carling on 24/12/2015 - 19:30
      -2

      We gave the cabin manager our booking info for Singapore to Melbourne and he assured us that everything was taken care of and that we would be met by ground staff in Singapore to take us directly to the departure gate to assist us to check in.
      Checking in online was an option but then our bags would surely have been lost. 3 hours is what Jetstar have come out and said is the acceptable transit time between bookings. I wish they had of told me of this prior to my holiday as all my bookings are in the "my bookings" section of their website.

      • Randxyz123 on 24/12/2015 - 21:58

        By all means give them a call and ask for a reference to the 3hr rule.

        Sounds like some BS they made up to me. I've never heard of that being a rule. It would be my personal recommendation as a frequent traveller to allow 3 hours between connections but I don't believe it is a rule. Maybe it is for Jetstar…

        Checking in online was an option but then our bags would surely have been lost.

        But they would have been lost as well if you had just gone straight to the gate and were met by ground staff as promised
        I'd put in a complaint about that cabin manager then because they can't just promise someone they will be met with their tickets. I'd be really pissed off if I was promised that and it didn't turn out to be true.

      • tomleonhart on 24/12/2015 - 22:11
        +1

        This sounds weird. The CSM would know well and sure that there's no way your bags would make it to the Sydney flight if you just go straight to the departure gate to check in.

      • ankor on 25/12/2015 - 15:08
        +2

        The issue is that the cabin manager wasn't a part of the original contract between yourself and Jetstar when you made two separate bookings. The original flights' T&C are all against you here.
        Whether that cabin manager has said something or not, you actually haven't lost out on the basis of the alleged statements because you'd have been in the same position even if they were silent on the issue.

        You are also relying on an alleged oral statement by someone who's got good reason to change his/her story in the future. The cabin manager could easily deny saying something to that effect in the first place, and say it's a translation issue, it didn't happen, or that they misheard you, and you're still out.

        $1,200.00 is a big one to swallow though, so maybe try and keep escalating it with your travel insurance up to FOS level, they might cover that just to head off going to FOS. Depends on the company really.

  • indium on 24/12/2015 - 18:15

    On a side note, if i book a flight with jetstar that has one stopover included but the first flight is delayed will jetstar put you on the next available flight?

    • Randxyz123 on 24/12/2015 - 18:35
      +8

      If you book in one booking e.g
      Melbourne to Tokyo that includes a stop over in Cairns (so your itinerary would be
      Melbourne to Cairns, Cairns to Tokyo.)

      If the Melbourne to Cairns flight is delayed and you miss the next flight. It is Jetstar's problem to get you on the next flight.

  • [Deactivated] on 24/12/2015 - 19:27
    +12

    1 hour 45 mins is definately not enough time for 2 separate flights. Even worse, international. Even worse than that, going through immigration and waiting for your bags , then meeting the 1 hour check-in closing time for the next flight.
    I feel bad that no friends or family warned you about this method, as I have warned other people before who do this to save money.

    • carling on 24/12/2015 - 19:32
      -1

      I guess my vision was clouded by the sense of getting the best possible bargain when booking. I genuinely thought that checking in at Ho Chi Minh would get me right through to Melbourne.

      • [Deactivated] on 24/12/2015 - 19:39
        +3

        I would be cruel to say lesson learnt, but thing is so many people think like this too, including myself in my earlier travelling years. Usually non-frequent travellers assume a delayed flight that causes missing another separate flight should be held accountable. This is not the case.

      • Randxyz123 on 24/12/2015 - 22:00
        -5

        I genuinely thought that checking in at Ho Chi Minh would get me right through to Melbourne.

        They should have and they can. In the future ask for the manager if the first person refuses.

        At the very least they should have printed your boarding passes

        • tomleonhart on 24/12/2015 - 22:03
          +2

          I don't think they can book you through from HCM to SYD via Singapore with 2 separate tickets.

        • GalaxyNexus on 25/12/2015 - 22:43

          @tomleonhart:

          even if they can't (which is probably true), the SIN transfer desk can sometimes do magic if you leave enough time to spare (they can issue the connecting boarding pass and pull your bag from the baggage collection and put it back on the oncoming flight). no idea if this works for LCCs like Jetstar/AA/Scoot though.

        • cktftw on 26/12/2015 - 03:30

          They cant

        • lawyerz on 26/12/2015 - 11:41

          Nope. This is not do-able.

  • MITM on 24/12/2015 - 20:09
    +4

    When you find the 2 separate flights you want to book - print out the pages and get to your nearest travel agent to book them for you.
    Then when this mess happens, you call on your travel agent on the 24hr hotline number to sort it out. You'll pay the same small fares as going it alone… and who knows, the travel agent may have a better deal.

  • SlickMick on 24/12/2015 - 20:10
    -3

    I would have thought travel insurance should cover. A car accident keeping you from airport would, so why not a plane delay?

    We've risked such connections knowing insurance would cover us (and might even bump us to a better flight)

    • prhino on 24/12/2015 - 23:01
      +6

      A car accident is completely unforeseen. A flight delay is not.

      No chance travel insurance will pay out.

    • Randxyz123 on 24/12/2015 - 23:11
      +2

      I would have thought travel insurance should cover. A car accident keeping you from airport would, so why not a plane delay?

      Because what the OP did put them at risk. If the insurance finds that out they won't pay.

      • GalaxyNexus on 25/12/2015 - 22:45
        +5

        Usually travel insurance have a provision where it states flights on separate tickets need to be certain number of hours apart otherwise it's not covered. Something like minimum 3 hours is the norm. Cover the cases where the traveller shoots themselves in the foot like this one.

    • SlickMick on 26/12/2015 - 14:17

      I retract - I didn't realise op only allowed 75 minutes.

  • realsniper09 on 24/12/2015 - 20:36
    +7

    But the argument against the OP is the 75 minute transit time. On the assumption the flight arrives on time, by the time you wait for the plane to dock, everyone to get off the plane and into the terminal, that'll maybe take 10 minutes, if not more. 65 minutes left.

    Then, going through the terminal, in/out of immigration, security etc…, then rushing to the gate, maybe 15-20 minutes at best with no queues. 45 minutes left.
    Then you're meant to be at the boarding gate ready to board around 30-40 minutes prior to departure time. 20 minutes at best for last boarding if the flight is on time. So there's only about 15 minutes 'to give' and risk in that whole scenario, and knowing airplanes and airports etc… that's much too risky.
    Depending on how generous the insurance is, OP may get a refund for a delay. He would've had a much better shot had the transit time been a lot better, even in separate bookings. If it's the same booking, then Jetstar are responsible, or as they say, I guess, if the transit time were more than 3 hours, if that's their rules.

    They already held the flight up 45 minutes (from the opening post), which is hard to believe but generous, so it's weird how they Singapore weren't aware of boarding passes…

    • Randxyz123 on 24/12/2015 - 23:13
      +3

      They already held the flight up 45 minutes (from the opening post), which is hard to believe but generous

      See I think the flight was delayed 45 minutes anyway. They don't hold planes for one passenger.

    • JimmyF on 26/12/2015 - 00:54
      +1

      you forget waiting 20 mins at the baggage carousel for the bags to arrive.

      and how will you board without a boarding pass!!? Hint you also FORGOT TO CHECK IN for the flight and drop the BAGS off!!!! another 30 mins in the queue waiting!

  • Nutrino on 24/12/2015 - 21:45
    +14

    Im sorry, i stopped at, you booked 2 seperate flights. Thats the risk. You lose.

    • JimmyF on 26/12/2015 - 00:51
      +2

      should have kept reading…. you then would have found out OP left 75mins to transfer flights. In that time, they had to get bags, clear customs, checkin and clear customs again. Was never going to happen.

  • Rizzy on 25/12/2015 - 14:33
    -3

    Sorry to hear about your experience mate.

    Jetstar is absolutely trash. I have had so many problems with them.

    Latest problem was getting kicked off my flight because it was overbooked (i did price beat) and waiting 5 hours for my next flight (Travelling to Melb from Syd). They were smug about this also. Told me I can not fly any Jetstar flights for that day. Asked to get me on Qantas because they are partners and they told me it was fully booked out. Logged onto Qantas.com.au and there were hundreds of seats available.

    They have not even replied to my emails.

    I have stopped flying them altogether. I recommend VA - Even though its more expensive it gets you A to B as promised.

  • Tech5 on 25/12/2015 - 15:52
    +9

    Unfortunately you have to burden all the costs.

    1. Jet star not obligated to take you anywhere, ontime or not, even though you paid. It's in their T&C's. Any compensation is purely at their discretion

    2. 1 hour 15min is definitely not enough time to leave for a connecting flight. They even remind you somewhere to leave adequate time.

  • JimmyF on 25/12/2015 - 16:55
    +8

    You left 1hr and 15 mins between flights. Just crazy and silly for a intl flight transfer. Not Jetstar issue, you didn't leave enough time between them!

  • sillyguy on 25/12/2015 - 17:01
    +30

    No Jetstar did not. You ruined your Christmas mate.

  • dbun1 on 25/12/2015 - 18:00
    +9

    This is the risk you take when you book separate fares for connection flights. The onus is on you and you alone to ensure sufficient time between connecting flights to account for any issues.

    To say that Jetstar ruined your Christmas is ridiculous.

    • JimmyF on 26/12/2015 - 00:45
      +8

      Even if the flights had been on time, the OP only left 1hr 15mins between LANDING and TAKEOFF for a intl flight. In that time, they had to get bags, clear customs, checkin and back through customs again. HAHAHA it was never going to happen.

      OP wrecked their xmas, not jetstar.

    • Ughhh on 26/12/2015 - 03:17
      +7

      It's always someone elses fault isn't it

      • dbun1 on 26/12/2015 - 09:23
        +3

        Yep - an annoying traight of society today - no one can take responsibility for their own actions.

  • chrisoz on 25/12/2015 - 18:23
    +1

    So I had a similar issue with Jetstar but it was resolved since it was all the same booking.

    My flight from KUL to SIN was delayed by 12 hours and caused me to miss my flight to Melbourne from Singapore. Kicked up a fuss and was provided with taxi fares and a hotel at a semi reasonable place.

  • ojm on 25/12/2015 - 18:33
    +2

    Not the same booking. Your issue I'd say. Unfortunate. :(

    When I travel to the US and book a separate flight onwards from LAX, I always book it 5ish hours out from scheduled landing. Usually end up waiting for ages at the airport, but better than missing the flight due to delays.

  • ChickenTalon on 25/12/2015 - 19:52

    Ouch OP. Can certainly sympathise.

    Definately give it a red hot go, but I don't like your chances, unfortunately. Looks like the jetstar staff in Vietnam just said whatever to pass the problem along. Scummy move.

    Your HCM -> SIN flight will come under Vietnamese consumer law. Or should I say "law". And your SIN -> Australia flight under Singapore laws. Basically it's a mess with all kinds of holes in favor of Jetstar.

    If jetstar had been delayed a day or even cancelled I don't think they'd do much for you either. Only angle you might have would be maybe refund the flight costs out of Vietnam, as they did not meet the schedule. I would definately try for this. But as I said, Vietnamese consumer law here.

    Good luck with it

    • sillyguy on 25/12/2015 - 22:11

      "Looks like the jetstar staff in Vietnam just said whatever to pass the problem along. Scummy move."

      Yeah true that especially in Vietnam, as soon as after you've left the airport they no longer give a beep…

    • JimmyF on 26/12/2015 - 00:45
      +7

      Even if the flights had been on time, the OP only left 1hr 15mins between LANDING and TAKEOFF for a intl flight. In that time, they had to get bags, clear customs, checkin and back through customs again. HAHAHA it was never going to happen.

      OP wrecked their xmas, not jetstar.

      • ChickenTalon on 26/12/2015 - 06:12
        +2

        I agree. Trying to make this kind of connection is very tough. If it was done during the one price match phone call then jetstar really should have told him.

        Agree this connection would be impossible with checkin bags. But entirely possible without at Singapore. Still not something I'd ever do on separate ticket bookings

        OP is probably very lucky they didn't just run to the next flight if the boarding passes were there at the gate. Because the bags would certainly still be spinning around the baggage claim in Singapore!

  • kywst on 25/12/2015 - 20:27
    +3

    http://www.thebestpageintheuniverse.net/c.cgi?u=orbitz_blows

    Hello carling,

    This is Jetstar.
    I'm so sorry.

    Sincerely,
    Jetstar

    P.S. I Am Jetstar

  • Cluster on 25/12/2015 - 21:46
    +4

    75 minutes for connecting between international flights is much too short. I wouldn't attempt anything less than 3 hours, and even then would feel nervous.

    • JimmyF on 26/12/2015 - 00:46
      +1

      Agreed. even for on time flights, OP would never have made it!!

  • [Deactivated] on 25/12/2015 - 22:14
    +1

    Don't cheap out on your return flights and when they say to be at the lounge 2 hours before the flight, they mean it. I always leave at least 4 hours before my connecting flight's departure time.

  • GalaxyNexus on 25/12/2015 - 22:37
    +9

    Minimum connection time in SIN on a check-thru basis (on SQ/MI) is 45 minutes, so Jetstar should be somewhere similar.

    If it's not checked-through, like in your case, you need to allow extra one hour (to clear immigration, collect bags, check-in, clear immigration again) so at least 1 hr 45 mins without any delays involved. So even if the flights weren't delayed, you might not have made it anyway.

    You could've booked the Jetstar flights as check-through (one itinerary) and it would be Jetstar's responsibility. However, you decided not to do that to save maybe 10 or 20$. You took the gamble and lost. You yourself screwed your Christmas.

  • zrach on 25/12/2015 - 22:42
    +5

    Separate international flights with 1 hour and 15 minutes in between? LOL

  • ozzie freddo on 25/12/2015 - 22:48
    +4

    I'm impressed with the wisdom posted in these constructive responses. Some good lessons for all of us.
    We all love a bargain but we do need to be aware of the fine print and make sure that we understand our contribution to the "deal", particularly when there is associated risk.

  • GameChanger on 25/12/2015 - 23:21
    +4

    JetStar should fine you for your stupidity.

  • Flying Ace on 25/12/2015 - 23:22
    +6

    Yikes! 1h15m for a connection? You gambled poorly and lost. That's way too little time!

  • maxdba on 26/12/2015 - 00:01
    +3

    Last time my flight to US, I left 5 hours in LA airport for a connection flight yet still unable to catch the next flight due to unexpected long queues in Delta airline. The same problem here, I booked it separately, I have to pickup my luggage and checkin again then problem happened. The consequence was I have to pay an extra US500 to book another flight in order to catch my next flight in another city. It really sucks but after that I learned to booked all in the same airline website on a single ticket.

  • T1OOO on 26/12/2015 - 00:24

    I done this with my trip to Europe. The flights I could pick individually from Adelaide to Singapore. Then Singapore to Istanbul wasn't offered as a single ticket. I risked it. Returned was under $1500 It was great. I left 3hours in between. I only needed 1.5. I knew I could stung if a delay occurred as did you. Sorry u payed the price.

  • cheapcheapverycheap on 26/12/2015 - 01:53
    +1

    I made the same mistake before with Air Asia, separate tickets and too little time, 90 mins for transit in KL onto BKK. Luckily, flights from KL to BKK are frequent and cheap. Although never for a second I thought it was airline's fault that I missed my flight.

  • Davo1111 on 26/12/2015 - 03:11
    +2

    You had a better chance "double or nothing" your life savings at the casino than making that connecting flight

  • cktftw on 26/12/2015 - 03:24

    1 hour 15 minutes transit time for international flight? lets just say it was a very stupid mistake of yours. Move on.

  • drsplodge on 26/12/2015 - 03:42
    +1

    1hr 15min transit time internationally plus collecting and rechecking baggage (because you booked your own connecting flights) = gg

  • chillwok on 26/12/2015 - 09:37
    +2

    Look on the bright side. At least u got a bargain on the original tickets.

  • Gristy on 26/12/2015 - 10:27
    +3

    Yeah pretty much you just have to cop it on the chin and move on neither will do anything for you.

    I flew honolulu to adelaide via sydney on two seperate tickets, the transit was 4 hours but then jetstar moved the flight i then had 2 hours transit to go through customs and recheck bags etc.

    I was quite worried as had been delayed prior out of honolulu.

    So i booked another ticket the next morning with qantas points just in case and researched a motel/hotel close to the airport for cheap and kept their number on me just in case.

    As it turns out the jetstar flight was on time, managed to get to through the airport and even into the business lounge for a bit of food before our flight to Adelaide (which got delayed lol). I then went ahead and cancelled the extra flight i had booked for minimal loss.

    Just make sure you cover yourself next time.

  • peterpeterpumpkin on 26/12/2015 - 10:36
    +2

    With separately booked flights under the same carrier you may be accommodated for under some circumstances (e.g. Cebu Pacific even does this). This is most likely when the delay is due to circumstances under their control (e.g. rescheduling or cancellation due to engineering issues), which insurance normally won't cover anyway and they'll pass the buck. However with your safety net of time you've probably pushed beyond any insurance policy in the world. Most will dictate a minimum amount of time given for "check-in and transit" (e.g. Worldnomads demands 3 hours).

    As someone who always takes connecting flights, often with separate carriers, there's only 1 rule I have - I always try leave more time for the expensive legs (i.e. Sydney to and from Asia). I might be able to afford a last minute intra-Asia flight but not a long distance flight (though with budget carriers in low season it may be cheaper to wait a few days if you don't have a job to get back to). I always stay overnight in the connecting destination but that only covers extended delays. If a flight is cancelled on the way there I'm screwed regardless but even if my second leg is far too expensive then at least I can plan a new trip in or around my visa-free connecting destination (normally Malaysia, Singapore or the Philippines), where cheap flights to random places are often plentiful.

  • lawyerz on 26/12/2015 - 11:36
    +6

    I just love how you had 1 hr 15 min as your original connecting time and then blamed Jetstar. There was no way you would have made that even if the flights ran on schedule!

  • cnrmlj on 26/12/2015 - 11:36
    +15

    The thread title is extremely misleading. It should be 'I ruined Christmas for myself but would like to blame jetstar."

    You make your bed, you sleep in it.

    • JimmyF on 26/12/2015 - 11:50
      +2

      Agreed…… Gotta blame someone! can't take responsibility for your own actions!!!

    • flex350 on 26/12/2015 - 11:52
      +1

      you bet me too it, totally agree the title is misleading. I would chalk it up as lesson learnt. Part of life as we all make mistakes. Thing is, not to blame anyone else or company and take it on the chin. Merry Christmas

  • [Deactivated] on 26/12/2015 - 11:50

    What'd you get up to at Ho Min CHi?

    • carling on 26/12/2015 - 12:05
      +2

      Thanks for asking! Went on a Vespa night tour around the city and also a half day trip to the cu chi tunnels. Both highly recommend.

      • [Deactivated] on 26/12/2015 - 12:14
        +1

        You're welcome! Yeah will have to visit there, both activitities sound awesome :)

  • NancyCat on 26/12/2015 - 11:59
    +2

    Hang on… you had 1hr 15mins as your original connecting time. First flight was delayed by 2 hours…
    You expect the 2nd flight to wait for you for 45 mins?

    • carling on 26/12/2015 - 12:03

      There were about 14 other people on Flight 1 who were on the connecting Flight 2. Therefore Jetstar had held Flight 2 for all those people.

      • Typical16-bitEnjoyer on 26/12/2015 - 12:08
        +5

        How's this thread going for you carling? Liking the responses? Lol

        • ash2000 on 26/12/2015 - 19:11

          LOL ….. If Carling's persistence on this tread (against a barrage of opposing views) are anything to go by, I suspect both Jetstar and her Travel Insurance Agency are in for it!

      • NancyCat on 26/12/2015 - 12:10
        +2

        So 14 people on flight 1 went onto flight 2, but you didn't???

        • Gristy on 26/12/2015 - 16:04
          +2

          i assume the others were on one ticket, so there bags were checked and with boarding passes, a lot simpler

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