Updated: Scoopon DickSmith Giftcard Refund Request (Store Credit Refund)

Dear all,

Yesterday I submitted a request for refunding the Dicky Giftcards, which were originally bought from this deal: https://www.ozbargain.com.au/node/225890.
According to their T&C, if the Merchant can't provide the service/good, we can get the refund. But I got the reply from one of their customer service staffs:

Thank you for contacting us about your Digital Dick Smith gift card purchased on Scoopon.

Scoopon has become aware that Dick Smith has entered into voluntary administration, and that administrators have announced that Dick Smith will not be honouring any Gift Cards.

We are still awaiting further information from Dick Smith in relation to Gift Cards purchased by Scoopon customers, but please note that as a stored value card Dick Smith are responsible for honouring your gift card. We ask that you contact Dick Smith here https://www.dicksmith.com.au/techxpert-advice/help-centre or at your local store for more assistance.

In the mean time we refer you to information available on the Australian Competition and Consumer Commission’s website on what to do as a gift card holder when a company enters administration: https://www.accc.gov.au/consumers/consumer-protection/when-a....

As we await more information we unfortunately cannot assist you any further at this time, and apologise for any inconvenience.

Kind regards,

Andie
Customer Service Team
Scoopon | https://helpcentre.scoopon.com.au

That's sounds like BS to me. Anyone have successfully requested the fund yet?

Cheers,

12/01/2016 Update:

I've recevied an email from their customer service.

I apologise for the delay in getting back to you.

As you are aware Dick Smith have suddenly gone into liquidation and their Administrator has announced that they will not be allowing people to redeem their gift cards. We are extremely disappointed and shocked at this decision given Scoopon paid Dick Smith cash for these cards.

We have been working to find a resolution for our customers and as a once off goodwill gesture we are pleased to offer you a Scoopon Store Credit to use towards your Local / Travel or Scoopon Shopping deals, for the amount you have paid to Scoopon.

As you have purchased 2 Scoopons 1 X $500.00 gift card for $450.00 and 1 x $100.00 for $90.00 I am able to provide you with a $540.00 Scoopon Store credit.

Before I am able to process this for you, there are some technical aspects relating to charge-backs that need to be worked through to ensure we provide you with the right amount of credit. Can you please reply confirming you have not lodged a charge back/dispute with your bank/credit card provider / PayPal, once we have received this reply we will double check with this information with our bank. When these checks have been completed I will be able to issue you with your correct amount of Store Credit.

We thank you for your patience.

Kind regards,

Andie
Customer Service Team
Scoopon | https://helpcentre.scoopon.com.au

But I still want my money back ToT. Any suggestion?

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Comments

    •  

      Paypal. Already opened a dispute. Scoopon has responded to my dispute and Paypal is reviewing it. But I can't see their comments.

        •  

          I haven't uploaded any evidences to proof that I haven't spent them. Do you think Paypal will ask me for that later?

    •  

      check out the group buying code, it should have a clause covering situations where you cannot redeem the coupon

      from scoopon's perspective, i suppose they somehow need to verify that you haven't already spent it and i don't think dick's going to be very responsive at the moment

  • +1 vote

    not sure hows that bs. scoopon is doing whats in their rights. no harm in asking though.

      •  

        That's damn right. They are saying BSs but not honoring their T&Cs.

      •  

        Not necessarily true - ive bought vouchers for restaurants and had them expire before i could use with no refund! I think thats the risk you take when you pay a lesser amount for the goods. higher return = higher risk!

        •  

          So what was Scoopon's reason for no refund?

        • -1 vote

          @rocklinsuv:

          Basically that they paid the store the money i paid them - and that they have no way of refunding me - i can go to the restaurant if i like and see what they say.

          Obviously the restaurant was happy to take my money without serving me food.

          Clearly i will not be returning to that Indian Restaurant in Neutral Bay again. Shame too, i liked their food!

        • +1 vote

          @Cheap Charlie:

          Language my friend. I don't see how someone imploring to the common decency of a business to which you gave money to in exchange for goods (albeit with an expiry) to consider honouring the transaction within a short period after the expiration.

          In no way did i expect it to be honoured, however i thought it was worth the query. Furthermore, Personally i don't feel its right to charge someone for a good/service and not provide it, especially when the cost of providing that service hasnt exceeded the initial sales price.

          But please, do tell me how requesting a refund is akin to an animal defecating on their hands and lobbing it at others compares, please - i'm truly interested! Laughable really - Have a great evening Mr Grumpy!

        •  

          @Cheap Charlie:

          Good pickup… Surely I couldn't have bought 2x the same voucher to take 4 people rather than 2!

          Let's go with 'Charlie and the chocolate factory'

  • -1 vote

    same answers given by woolies and coles.
    big players (big companies) bully small players (us)

  •  

    Well you were able to redeem it when they gave it to you. It's not their fault that DSE went into receivership soon after.

    As far as I know, you have no recourse.

    •  

      Why? It's the same as how they cover you if a restaurant or hairdresser fails after you buy a scoopon voucher. This should be the same.

      • -1 vote

        It's the way the law is. Those with gift cards are unsecured creditors.

        If Scoopon sold $10,000's worth of gift cards in good faith, should they foot the bill for DSE going under?

        http://www.abc.net.au/news/2016-01-06/knight-dick-smith-and-...

        • -1 vote

          @Cheap Charlie:

          The receiver has no obligation to pay ordinary unsecured creditors for outstanding pre-appointment debts.

          http://asic.gov.au/regulatory-resources/insolvency/insolvenc...

          Good luck to the OP if he can something back, but I wouldn't hold my breath.

        •  

          @Cheap Charlie:

          If Scoopon made a guarantee then it comes without conditions. If it has conditions it should be called a warranty.

          I would suggest talking to other Scoopon members and consider class action if they do not refund your money.

          As for Cheep Charlie… Even if they sold $20,000 worth of gift cards that is small change when you consider how much businesses such as theirs spend on advertising.

    •  

      But I'm not able to redeem it within the valid period, which includes now. So why no refund?

  • +1 vote

    If they're not playing ball at all, tell them you've changed your mind as per their 'I've Changed my Mind' returns policy.

    We realise that sometimes you change your mind after you have made a purchase; if this happens we will need the product sent back to us in the original packaging, unopened and sealed. We will provide you with a store credit less the delivery fee less the restocking fee (either 20% or $25 whichever is lower).

    At least you'll get your money in store credit minus $25 back ;)

    •  

      But is that just for physical goods? I think it may be different from "Scoopon Vouchers", since the voucher doesn't have any packaging or so.

      • +3 votes

        Send them the voucher email back and say that you have now returned the product in its original packaging. :)

  •  
    1. Vouchers: Use and Redemption of a Scoopon Voucher

    10.1 Vouchers will be accessible via your Scoopon account. Your voucher will not be emailed to you and will only be accessible via your Scoopon account. We cannot be held liable nor responsible for any loss suffered as a result of a Scoopon voucher not being received by you due to circumstances beyond our reasonable control.

    10.2 All Scoopon vouchers sold on the Website are offered on behalf of third party merchants. Any Scoopon voucher you purchase shall be redeemable only for the specified goods or services from the relevant merchant of the goods and services and shall only be available for redemption during the period specified on the voucher. The merchant, and not Scoopon, is the seller and supplier of the goods/services to which the voucher relates and is solely responsible for honouring any Scoopon voucher you purchase.

    https://www.scoopon.com.au/terms-and-conditions#refundPolicy

    All DSE gift card holders, including those that bought it months ago got burnt.

      •  

        Yep, and Scoopon agrees with that. You will be entitled to a refund or rebooking or other remedy (in accordance with your statutory rights)

        It will be interesting to see if the OP gets anything back. I think a lot of people are trying to get refunds from other retailers as well.

        When Borders filed for bankruptcy in February 2011, it left behind 17.7 million useless gift cards worth more than $200 million.

        http://www.news.com.au/finance/business/retail/calls-for-col...

        •  

          Yet our lazy good for nothing politicians have done nothing to fix the issue such as requiring all retailers to deposit gift card payments with a independent third party/trust.

    • +2 votes
      1. Vouchers: Refunds Policy

      13.1 Upon receipt of your complaint, we will endeavour to contact the Merchant and resolve the complaint on your behalf. If your complaint cannot be resolved, we will provide you a remedy in accordance with these terms and conditions and your statutory rights.

      13.2 You will be entitled to a refund or rebooking or other remedy (in accordance with your statutory rights) when:

      13.2.1 The Merchant fails to or cannot provide the goods or services within the validity period;

      13.2.2 The goods or services supplied by the Merchant are not reasonably fit for the purpose described, not of acceptable quality, or the goods or services are materially different to what we advertised;

      13.2.3 The goods or services are not provided within a reasonable time, taking into account the validity period of the voucher;

      13.2.4 We have chosen to withdraw the deal from sale

      •  

        Yep that's their policy, but that doesn't override the law. https://www.accc.gov.au/consumers/consumer-protection/when-a...

        Coles nor Woolworths are obligated to refund the gift cards. What makes you think Scoopon are required to refund them?

        • +1 vote

          ? scoopon advertise their refunds policy, which is in addition to any consumer law. they are obliged to honour it. they are also an adma group buy code member and are obliged to comply with that code.

          cards bought from coles/woolworths are a different kettle of fish, unless they were sold after dse went into administration

        •  

          @mtg:

          It's called the Corporations Act, it doesn't matter what policy Scoopon or ADMA group have.
          Scoopon linked the ACCC in the email reply. No company has yet been forced to issue refunds for gift cards.
          How is it different from Coles and Woolworths?

          Did you read this about Borders? When Borders filed for bankruptcy in February 2011, it left behind 17.7 million useless gift cards worth more than $200 million.

        • +1 vote

          @ozhunter:

          i still don't understand. it is an issue between the customer and scoopon. scoopon advertise a refund policy that if a merchant cannot provide a service then scoopon will refund the purchase. their policy explicitly covers the situation where a merchant goes tits up. it is that simple. dse's administrators have said they will not honour cards - no service is going to be provided. from a scoopon customer's perspective, what becomes of dse is unimportant. scoopon is going to be the unsecured creditor (assuming they have already paid dse). they might have insurance to cover such situations. who knows.

          How is it different from Coles and Woolworths?

          coles/woolworths do not have a similar refund policy, in that case the customer is an unsecured creditor

        •  

          @mtg:

          I'm not sure if it's because it's just sold through Coles/Woolworths/Scoopon or if it's because DSE went bankrupt(likely the latter), but I doubt those policies if receivership occurs.

  •  

    I'm wondering if people bought DS gift cards from ds with a CC, will a chargeback be successful if there are no funds in DS merchant account to draw from?

    •  

      your credit card company foots the bill in that case

      •  

        Actually, it would be DS bank that would foot the bill.
        They would in turn, would be a creditor.

  • +1 vote

    I have updated the status! They say they would give me a store credit refund.

    • +1 vote

      i think that a decent outcome to take up, rather than fight or get nothing.
      Its not cashback but its an offer at least.

      • +2 votes

        Agree. At least we can buy WOW giftcards (GCs again lol) when they have discount I guess?