Havaianas Australia - Won't Cover Defect As Were Purchased From Aldi

Schema on 04/02/2016 - 13:56
Last edited 05/02/2016 - 22:36 by 1 other user

Hi All,

I got a pair of these off my grandparents for christmas, they sent me them down from QLD to NSW.

They're defective on where i put them on and they slice in-between my toes.
They were purchased from Aldi.

I sent them an email to get them replaced / send them back to them, and they respond with

"Unfortunately we do not cover pairs purchased at non retailers. I would suggest contacting Aldi and letting them know you know Havaianas Australia offer a 6 month warranty and ask if they can match that .

Sorry I cannot help any further .

Mia
Customer Service"

Since when does it matter where i purchase something to get it replaced under warranty?

What are my options here?

Thanks.

General Discussion

Related Stores

Havaianas Australia
Havaianas Australia

Comments

  • djones145 on 04/02/2016 - 13:57

    bring it back to aldi

    • Schema on 04/02/2016 - 14:00

      I don't believe my grandparents have the receipt from christmas. i've already asked them.

      But since when can they refuse a warranty request from a manufacture defect, it shouldn't matter where i've purchased them for warranty.

      • spackbace on 04/02/2016 - 14:37
        +1

        Without a receipt, how do you hope for a warranty repair? How do they (Havaianas) know it hasn't been longer than 6 months?

        • Schema on 04/02/2016 - 14:49

          Because they're brand new and look it - can use credit card statement as proof of purchase too.

        • ykwon10 on 04/02/2016 - 14:51

          @Catalystic: since you have credit card statement as proof of purchase, what is stopping you from going to Aldi then?

        • Schema on 04/02/2016 - 14:54

          @ykwon10:

          As i said, they were shipped from QLD.
          to NSW.

          I don't have the credit card statement, it'd be on my grandparents.

          Anyways, It's besides the point - why can the manufacture refuse warranty?

        • spackbace on 04/02/2016 - 15:00
          +5

          @Catalystic:

          Anyways, It's besides the point - why can the manufacture refuse warranty?

          It's actually not besides the point, if you can't prove the purchase then there is no warranty. Even a credit card statement is really only proof to Aldi, not to Havaianas.

        • Schema on 04/02/2016 - 15:01
          -1

          @Spackbace:

          They never asked me for proof of purchase.

          So let's say i do have the receipt, why do they still refuse warranty? I thought it's against the law to

        • spackbace on 04/02/2016 - 15:09
          +5

          @Catalystic:

          All I can think of, is unless they're an authorised reseller, they could be grey importing the product. In which case, there's no warranty through Havaianas Australia. You would need to go to Aldi.

        • tomsco on 04/02/2016 - 15:31
          +2

          @Spackbace: I reckon this. Won't be classed as a product from Havaiana Aus. Becuase it's not a product the Aus arm manufactures, if Aldi wanted recourse, they'd possibly have to goto to Havaiana China (for example) or their wholesaler.

  • Davros on 04/02/2016 - 14:00
    -1

    My discounted "brand name" single plugga's are faulty #1'st world problems
    If thats as tough as your life gets, chalk it up as a win.

    • pointless martyr on 04/02/2016 - 15:44
      +1

      Either way, is it really worth the effort for a pair of $10 thongs?

  • iscooljoey2 on 04/02/2016 - 14:04
    +6

    From the sounds of it, it may be a parallel import? Or aldi did not buy from the proper Australian channel? If that's the case, you can only go to aldi for assistance as Haviannas Australia are not the manufacturer in this instance and therefore you have no recourse with them.

  • Elwes on 04/02/2016 - 14:51

    Under Australian consumer law, it's up to you whether you want to claim the warranty directly from the manufacturer or through the retailer. One cannot legally tell you to go ask the other.

    • EightImmortals on 04/02/2016 - 15:01
      +1

      NO, but they can ask for proof of purchase…one would think?

      • Schema on 04/02/2016 - 15:03

        I haven't even been asked for proof of purchase, they just asked where i bought it from and i said where. then they sent the email that i posted above.

        • redforever on 04/02/2016 - 15:35

          Maybe you should not have mentioned it was from aldi. Just say you got it as a christmas gift.

    • Olokun on 04/02/2016 - 16:03
      +1

      The manufacturer most likely does not a presence in Australia. This would leave Haviannas Australia as the importer. It sounds like Haviannas Australia are implying to you that they did do not import the items sold by Aldi, hence you need to go back to Aldi or to their importer. (as the actual importer would be considered as the 'manufacturer' under the ACL.

  • Jakjakjak on 04/02/2016 - 18:26
    +3

    The Havianias purchased at Costco/Aldi/reject shop etc are not the same quality as the ones purchased from surf shops/Havianias direct.

    • pink on 07/02/2016 - 07:02

      Not true. I think Havianas in general have just dropped in quality. I bought a pair from a surf shop and they lasted no longer than two months (and they were only worn a few times) before it broke. I didn't bother with warranty because I didn't keep the receipt, but I did promise that I would never buy another pair again. $50 for a pair of thongs that don't last more than a few wears isn't worth it in my books!

  • [Deactivated] on 05/02/2016 - 09:33
    +1

    Havaianas are notoriously unreliable. I had to exchange a pair three times with broken straps and in the end the staff member offered me another brand. That was three years ago and they are still going.

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