BigW Beef (Re: Chocolate) - BigW selling older chocolate

I'm a bit of a diet coke and chocolate addict really (not defending it, but it's there).

I've found that the chocolate bunnies at Big W to be old chocolate.

Let me be clear, they weren't off, but they were "old" chocolate, like the kind that had been sitting around on the bench for a month, and the hardness and taste had changed significantly. You could probably eat it if you were desperate, but for the calories, it's not worth it.

It happened last year on post easter bunny sales, then again this year but a few days ago.

And come to think of it, I don't buy family blocks from there either, even though they're cheaper, because I usually know to expect the same thing.

And same thing happens with coke (diet coke).

I know not to buy 600ml cold bottles from Kmart because they're old - crap taste and off. Like they've been sent to soldiers in in the middle-east and they've been sitting in the Iraqi sun for 3 months. It totally changes the makeup.

This isn't the biggest of deals, but I was wondering if anyone else had any experience, and if anyone has any awareness of the direct decision making of this?

It just seems not ok that people pay money and get subpar products, even from budget orientated stores.

If it's meant to be old just say it's old and put it on sale, not palm it off as legitimate.

**Just to be clear, it was Cadbury. Last year it was the 150g bunnies, this year the 250g bunny, and I don't touch the family blocks anymore for fear of losing $3.50 (due to crapness :/)

Related Stores

BIG W
BIG W

Comments

  • +10

    Umm… the finer points of Diet Coke I'm not going to comment but I dont expect those cheap "stack 'em high, sell them for $5' chocolate bunnies to be high quality.

    They must have a factory here that uses the cheapest shittiest chocolate and moulds them by the ton for easter.

    I'm not a huge fan of chocolate but I only eat Lindt or Toblerone. You cant expect Colesworth generic bunnies to be quality in the very slightest.

    • +4

      Aldi sells bunnies for under a dollar and last time I had one it was great. 5 bucks should cover it

      • +2

        I completely agree, the Aldi chocolate bunnies (and chocolate santa's at xmas) taste awesome, I rate it better then Cadbury, but not quite as good as Lindt. At $1 for a 125g it can't be beat.

  • +1

    Hey Tibtjzx. Yeah I know what you're saying.
    But it was Cadbury, and I expect them to be a decent brand - a quality brand really.
    Of course with cheap no-name chocolates you can't expect uch, but I think Cadbury is different.
    Last year it was with the 150g chocolate bunnies, and this year it was with a 250g bunny. And the family blocks generally are crapper.
    It's not the biggest of deals, and you might not know if you rarely eat chocolate, but as far as chocolate goes, it's crap :/

    • +1

      If you are chocolate lover I am surprised that you are eating choc bunnies as they are usually average at best…. If you love chocolate to go to aldi and get a proper chocolate… Cadbury is very average in comparison…

    • +6

      Cadbury has become a crap brand ever since Mondelez took them over and as a result the accountants are now in control of food production and package sizing.

      As a result you now get a range of crap products (and less crap products - only because they are now smaller - not less crap) as follows:
      * Crap creme Easter Eggs like in this News article
      * Smaller bars like in this ABC News article
      * Smaller Freddo's like in this 9 News Article
      * Sacked workers like in this Tassie Mercury Article

      And massive profits for crap products like in this Industry News article

      And these same stories are occurring at Cadbury all around the world. However shareholders still want more per this Guardian Article

      Do you know any accountants with taste working for Cadburys?

      Cadbury is no longer a well regarded & respected brand for me. And your experience reinforces my view.

  • +2

    Was the chocolate Easter bunny made by a recognisable brand? eg. Ferrero Rocher, Cadbury, Nestle…
    Or was it an unknown manufacturer?

    BigW and Kmart are discount bulk retailers. They tend to choose the cheapest/nastiest no-name brands for lollies and chocolates. Those products are selected for profit margins and not for food aficionados.

    • It was Cadbury. 150g bunnies last year and 250g bunny this year. And the family blocks :/
      I know it's budget but keeping older craper stock for your budget stores, or not taking as much care to keep them fresh doesn't feel fair to me. Or if you do want to do that, tell people to expect it ie. this chocolate has been x, and mark it down.
      It feels sneaky and manipulative.
      I probably wouldn't have such a problem if it was a corner store or something (no I wouldn't like it but I wouldn't groan), but BigW and Kmart are like are official big brand type retailers. You know.

      • +5

        Cadbury is not a decent brand. They have a history of shortcuts, I mean they are great for the cheapo $2 blocks you feed to kids…

  • What's the expiry date? Can't really expect fresh choc from the supermarket

  • Use the $10 chocolate fountain and have a field day… mix it with some cheap ice cream.. desserts for daysssss

  • +1

    I know not to buy 600ml cold bottles from Kmart because they're old - crap taste and off.

    Expiry date is written on the neck, not too hard to check.

    • Yeah I hadn't thought of that. I just assumed because they were consistently crap they were palming off older stock from woolworths/coles (as coles/kmart and woolies/bigw are part of same retail group).

      • Doubt it

        • I dont think for a minute that they are expired. I have a low opinion of Colesworth but they dont sell expired stock.

  • +3

    I noticed Red Tulip Easter chocolate was awful last year. Ended up binning a few it was that bad.

    • +1

      Yeah I used to always get Red Tulip because they were cheaper than Cadbury, but still tasted great. Then about a few years back, they changed the recipe, I think they made it a LOT sweeter, and yeah, I don't buy it anymore :/

  • +4

    GO SEE THE STORE MANAGER AND COMPLAIN ABOUT THE OLD CHOCOLATES

    • +4

      AND MAKE SURE YOU YELL AT HIM OR HER!

      • +7

        LOUD NOISES

    • GO SEE THE STORE MANAGER, THEN FURIOUSLY WRITE IN ALL CAPS AND SHOW IT TO THEM

  • +7

    Coles employee here.

    First, Coles, Kmart, BigW, Woolies, etc. Would be breaching the National Food Standards code for selling products past their use-by date. If you see it happen you should tell the store manager, or complain higher up. (Re the 600ml coke, or anything you seem to buy that's definitely out of code)

    Second, just because an item is a name brand product (in this case Cadbury) doesn't mean it's going to be the same quality or taste you expect from the blocks, or from other chains. You could also be getting a dud product. Suggestions here is 1) complain direct to Cadbury. 2) go to the store and ask for an exchange/refund. Seriously, we don't mix the chocolate ourselves. We're not responsible for different flavours.

    Third, I don't know about the relationship BigW and Woolies would have under the same company, but Coles and Kmart, we still operate as separate entities. It's not like Coles loads trucks of old stock and sends it back to wherever in exchange for new stuff. All damaged stock that can't be marked down, and all out of code stock that cant be marked down is, in 99.9% of cases thrown out. Seriously if we could send back all the stock that won't fit on a shelf because it's full and doesn't move quick (not expired, just doesn't sell fast) my store room would be pretty much empty. It would be fantastic, let me tell you.

    • Haha thanks for that, that info is exactly what I'm after.
      I just had this idea that somewhere high up, someone was saying we've got a big batch of chocolates here, the fresh stuff goes to woolies, anything that might be compromised in any way we'll send to Big W.
      I'll just say it again - I'm not talking about "past it's used by date" stock. It's all within the used by date.
      But as I said below with chocolate, if you don't store it properly, it hardens and changes taste - to a point where you really wouldn't want to eat it. Maybe if you weren't a regular chocolate person, you wouldn't know, but people who know chocolate know.
      This never (or next to zero) happens with woolies - but I'll walk 100m to Big W and the exact same item is hardened and the taste has changed.
      This has just happened twice in two years, and is always the case with cold 600ml diet coke at Kmart - so I thought I'd see if anyone had any other experience.
      Honestly, I never thought to tell the manager, probably cos I'm scared and not the confrontational type - probably would have been a good thing to do :/

      • +1

        I msut admit I'm not a chocolate connoisseur so it doesn't bother me too much, and I don't have much chocolate throughout the year.

        Coles gets most of their chocolate on the chiller truck (same with all the dairy/meat/deli/freezer/some backery items). Compared to an ambient truck which Kmart would get theirs on. Chocolate falls under dry goods so anything that won't fit on the shelf at night after the fillers are done are stored with the rest of the non-perishables… in a store room that doesn't get overly hot… though not usually airconed. Can't comment on Woolies/BigW (though my assumption is that its pretty much the same) but other than the delivery, storage of chocolate is the same between Coles and Kmart.

        The ambient load sometimes gets a bit hot in summer so I suppose it could effect slightly. If it's more than just the odd thing (also once again the Easter stuff, even Cadbury stuff, is likely inferior) I'd Emil Cadbury or tell the manager.

        Though anything that you do find out of code and still on the shelves (though that's not the case with the chocolate here) definitely let a manager know. It does happen, we miss things sometimes. Though if they're always out of code then there's a definite problem… and might be more effective to tell higher ups or ring customer support and complain about the store.

        • Thanks Haulien.

          I think that's it. Coles would go out of their way to make sure they're stored in a cool environment where as Woolies/Kmart probably don't know as much about that (not being grocery), or at all.
          I feel a bit stupid now thinking that there was a big decision making process that allocated inferior products to budget stores, when good people are just doing their best :/
          Seriously thank you heaps for replying and giving me an insider perspective - it totally used to piss me of every time you get a coke from kmart it's f'ing flat and rough in taste, and chocolate at Big W as well ($7.50 for a bunny! - I better be getting some good chocolate :), and yeah, I took it back this year but last year I bought like 5 of them in the post-easter sale and I didn't :/)
          Ha just realised I digressed there, but really thanks, I know what's happening now :)

        • +3

          where as Woolies/Kmart probably don't know as much about that (not being grocery), or at all.

          Yeh, Woolies in particular is pretty new to the whole supermarket business, including food storage…

        • When I worked at Woolies it was basically the same.
          Except the regular chocolate came on ambient trucks, during Summer/Hot days it was ushered into the store quickly and didn't stay outside.
          Chocolate for events (like Easter, Christmas etc.) would come in via a chilled truck and placed in the cold storage - usually overnight- until it could be placed instore/in the colder part of the stockroom.

        • @VivE:

          Where would you want Kmart and BigW to stored chocolate? Doubt they would have a big fridge like WW and Coles.

        • @smpantsonfire:

          Also chocolate it not meant to be kept in the fridge anyway.

        • @smpantsonfire: Coles still doesn't store chocolate in fridges anyway (assuming Woolies is the same)

  • -1

    DONT BUY OLD OUT OF DATE CHOCOLATE IT IS AS SIMPLE
    AS THAT OK

    • Haha are you insane? Of course it's not out of date chocolate. It's just inferior quality - far inferior, of the exact same product they sell in Woolworths/Coles :/ Inferior meaning this, with chocolate you need to store it properly or else it hardens, and changes the taste. That's simply all I'm talking about. Same with diet coke. You can tell when a batch has been left in the sun for a month - the taste is completely different. It's just happened to me 2 years in a row in Big W, and always with the 600ml cold diet coke at Kmart - so I thought I'd see if anyone else had the same experience.

  • +1

    If you live in Melbourne then bypass the stores and go to the Newman's outlet Store in Richmond. Some of the stuff is mishapen "seconds" and short date stock but I have never bought a chocolate that tasted "old and stale" and they are much cheaper than the stores. At the moment they have lots of easter stock in place. I have no connection to them, they just provide my chocolate "fix" most of the time.

    • Finally, another chocolate person :) I live in Brisbane but that sounds like a good deal. Thanks :P

      • +1

        When I was a kid in Dublin we used to get 'raw' (ore) choc pieces that fell off the the back of trucks as they went over the bumps at factories entrance. The best choc I ever had. :-)

        Pity there isn't a Newmans in Bris.

  • +1

    What a non thread, conspiracy theory much?

    Whilst weather conditions can affect the product most stores transport it quite well.

    • If 'he' didn't let it out it could become dangerous to 'his' mental health …

    • Just got what you meant JH100. That's pretty funny, and apt :P

    • GameChanger If it was happening across years (BIG W) as well as stores (Kmart as well) - why wouldn't you think it could be part of a business model?

      • +1

        Because any business model that deliberately lets their stock rot through weather are stupid?

        • I didn't say anything about rotten through, just older stock sitting around a warehouse. It was just an idea, made semi plausible by the fact it only happened at the budget stores (stale coke/chocolate but still within the used by date). But I'm very happy to be wrong.

    • The chocolate Illuminati is behind all of this.

      CAN'T YOU SEE PEOPLE?

      puts tinfoil hat back on and orders a gluten-free free-range organic Eneloop

  • +9

    Why buy from ColesWorth? I go to Aldi for my chocolate fix. The Moser-Roth choc blocks are quite possibly the nicest tasting cheap chocolates I've eaten. Still at $2.50 per unit it's still costlier than Easter bunny chocolate, but at least it doesn't have the nasty taste that you've described.

    Apart from Moser Roth there are also several other good brands… can't remember off the top of my head, but Callebaut chocolate ranks as one of the best Belgian made chocolates that you can actually buy locally in Australia. It was what we used when I studied patisserie.

    Seriously, try some Callebaut, that stuff is ambrosiac. It'll probably spoil cadbury for you forever though and you will probably never buy economy chocolate from a supermarket ever again.

    • thanks for the tip, i don't remember seeing them

    • Thanks for the tip Scrimshaw.
      I did Choceur once or twice but it wasn't that good. Will give this other one a try.
      Aldi used to have choc chip busicuits 40% choc chips that were CRAZY INSANE good, so good I used to send them to people (OK 1 person), but around the gfc they changed the recipe to match the cheapness in price and it was a sad day for everyone :/

  • I have seen Coles leave their Coke cans out the back where there could be a chance of it being exposed to sunlight. Though never had a problem with taste before (as long as its been chilled in the fridge and not just poured out at room temp).

  • I had a lindt golden bunny for 3 years because I was collecting it. Looked too good to eat. It dropped and broke so I tried some out of curiosity. Tasted the same as mormal. Now I just have the bunny collor with bell left thst cannot be eaten.

    I dont think the chocolate expired and dint have a use by date either.

    I also foind thwt the big w cokes taste diffrnt and worse than the ones from vending machines

    • Oh supnings! Finally someone gets it. There can be a significant difference in taste for the worse, and I think it depends on if they're stored in the heat.

  • Make your own, see the movie and have an adventure. :-)

  • +1

    I used to work in manufacturing (not chocolate) and I can hazard a guess that through their quality management processes each batch will get a pass/fail but on a finer scale, the individual parameters being tracked for quality can all be variable so you may have one batch that is not as good as another, but both were passable as they were within spec. I can't confirm it but I have had this suspicion that the lower end of the product in spec is what goes to discount stores and on special in Coles/Woolies. For example I have noticed a significant difference in the taste of one toothpaste between when it was on special and full price.

    • +2

      Thanks for the info. I'm a potato chip connoisseur and notice the Smiths+Thins chips usually taste worse during the 50% off specials at Woollies and Coles. The Smiths+Thins quality control seems to be back to normal when the specials are over. ie. paying full RRP.

      It sucks that Wollies and Coles can squeeze the manuafacturers for discounts but it destroys the brand loyalty when the manufacturers sell sub-standard product :(

    • I doubt that manufacturers deliberately push a low quality product during specials. Extra stock is brought in, but the existing full price stock isn't removed. Also a customer who purchased an item on special a couple of weeks ago will have forgotten about the price, but if they taste the poor quality now then they're unlikely to buy the product again regardless of price.

      Then there's the case of bulk food importers. Would you think that Dr Oetker, a company that probably sells hundreds of thousands of pizzas per year in Australia, would import two batches: one batch of $7 'good' pizzas and another load of $3.75 pizzas that go to Colesworths on special?

      • +2

        There is no diff in production for items on special
        Amazed you think it tastes different

  • If I'm buying standard commecial chocolate like cadbury etc then the only time I get pissed off is if the chocolate is so old it's becoming white inside.

    • +2

      Thats still safe to eat. Don't throw edible chocolate away.

      If it's white on the inside that is called fat bloom. The patches of white are just cocoa fats that have lumped together, and it feels slick to the touch.

      We're still not quite sure why that happens, but generally speaking it's usually caused by high temperatures in storage as well as during production process. It could also be down to a crappy chocolate recipe, which is not all that uncommon…

      If the chocolate looks white on the surface, but does not feel greasy or fatty, thats called sugar bloom, which is caused by exposure to moisture. If you leave unwrapped or unsealed chocolate out for too long this happens.

      • It may be edible but it could taste weird, like a waxy/oily texture. Usually when i see white-ish color i'll throw it away.

        • +1

          You can use it for cooking and baking still. once you melt it down, it returns to its original condition and texture and you will never be able to tell that your cake, cookies or brownies started with a bar of bloomed chocolate.

          You could also melt it into some hot milk and make a drink with it.

          If it's Crapbury you purchased, then bah, just chuck em' into the bin, bloom or no bloom, expired or not, cadbury products have no place in your pantry :)

      • Whether or not that's true scrimshaw, it tastes like shit so it's not worth eating.

  • +4

    Ever since Cadbury were taken over by another company, about 6 years ago, the taste of their chocolate has IMO gotten worse and the size keeps shrinking, but the price still goes up.

    Personally, for value for money I find Aldi chocolate tastes better. I like their Choceur white chocolate, at least it melts in the mouth, unlike another brand that sometimes tastes like you are eating flavoured wax.

    If you noticed a change in their Easter eggs, they might have changed the recipe of the egg shells, although this is a UK story, it most likely applies to all countries:

    Cadbury admitted it replaced the popular Dairy Milk egg shell with a “standard” cocoa mix.

    Cadbury’s recipe modification also coincided with a drop in the number of eggs in a multi-pack from six to five. For many consumers it was the last straw, given earlier controversies over how Cadbury imposed stealth price rises by shrinking its bars and packs.

    http://www.news.com.au/lifestyle/food/eat/cadbury-loses-more…

    • +1

      The old dairy milk egg was sickly sweet.

    • +1

      +1 for Aldi's Choceur range. Aldi recently opened in Adelaide and I'm loving their Choceur range. Cadbury could really learn a thing or two about how to make good cheap chocolate from whichever German company makes Choceur. The bonus is knowing the price is $2.49 for 200g every day, versus $2.50 to $4.50 (usual price) for Cadbury's 225g-ish product (Cadbury keeps shrinking…)

  • +2

    If you live in Melbourne go to Pink Lady chocolate factory outlet in Huntingdon. Very close to railway station if on public transport also close to Monash Clayton campus. Chocolate very fresh and delicious.

    • Huntingdon?

      • Why worry about Huntingdon, when Huntingdale is even worse?

        He's choc-coloured, but not choc-flavoured.

        Leave him alone, Jar Jar Binks!

        :(

        Day ruined.

  • +2

    Easter chocolate would start to be produced before Christmas.
    Molded chocolate also tends to contain more cocoa butter to make it easier to mold which can subtract some of the chocolate taste.

    • Spot on!

      A uncle of mine worked at Cadbury for a long time. I remeber him saying that Cadbury make Easter eggs nearly year round……they couldn't meet demand otherwise.

      So there's a very good chance the easter egg is more then 6 months old already by the time you got it.

  • +1

    I would probably guess it is a storage problem. Think of the time it takes between leaving the back of the truck and sitting around in less than ideal temperatures. Chocolate softening and then re-hardening will make it go very shit. The weather is still very hot in a lot of places. If you ever come across chocolate that has that powdery white look it has gone through this process and has not been stored properly. Take it straight back for a refund.

  • +1

    The service counter will happily refund you (no questions asked) if it's shit. It's pretty much their sole duty.

  • and the use by date on the chocolate was………?

  • Have you tried giving Big W some feedback? I'm guessing not.

    • No I just assumed the world was against me. If you say they'll listen to me, I probably will next time.

  • where can i get cheap dark chocolate?

    • Maybe try Aldi Also likely a much faster turnover of food products than at BigW, so stock maybe nowhere even near the 'Best Before' date. Assuming that was the basis for OP's very poignant choccy heartbreak. I don't know.

      • they have 60%? 85% wont satisfy my craving to be honest

        • +1

          Fondness for bitter in the holyland does not surprise…
          Lol + sorry. Only amusing myself.

          Scroll down this page to see reference to Roth 85% - https://healthyeater.com/dark-chocolate-best-and-worst

          Few from any above 85%. I have seen the Lindt one, but maybe separate from the occasional supermarket $2 specials? Someone else wil know. Maybe stock up on those next time, if they are included.

  • Is above 85% even that nice? It feels too acrid.

Login or Join to leave a comment