An eBay Seller "Force-Shipped" My Items

Lbrokenglish on 23/03/2016 - 18:03
Last edited 25/03/2016 - 14:39 by 1 other user

WARNING: this is a very long post

Here is a concise summary of the main discussion in this thread by JmanNick

For those veteran eBay users, who know all of the unwritten and unspoken rules of eBay, believing that pickup MUST be paid by cash regardless of what the listing says, or what eBay has made available to the buyers
This legend took his/her time looking into eBay policies, thanks :)

Lesson for newbie eBay buyers:
If you are just following eBay transaction procedure when purchasing an item
You are making mistakes, you are annoying, you have a lot of problems, and you are the worst scum there is
Don't make the same mistakes I did by not reading into the hidden hints ;)

Reminder from El Grande for eBay sellers who are still willing to learn/re-learn

Story starts here

Today I bought three electric winches amounting $897
I really need this item like Monday 28 March, but their express shipping only guarantees delivery on the 29th.
Therefore I chose to pick up the item and paid via PayPal.

(At this time, I went on with my life as per normal, not knowing the ugly situation waiting for me)

…

Minutes later (I was driving) seller sent me a message saying:

13:10 "Sorry, pickups are for cash only. If you paid with Paypal we have to ship, you cannot pick up"

I was like what the heck? (I started going nuts here because there was nothing on the listing that states what the seller claims)

I pulled over and immediately replied to them to cancel the order and get a refund:

13:28 "We need the items to arrive by Monday. All of your shipping options only guarantee shipment next Tuesday. Please cancel our order, thanks."

You know what?

13:49 eBay notification arrived: Hi XXX - Your order has been shipped to YYY.

!@#$%^&*()!!!!!

Seller replied:

14:18 "Sorry, not much we can do now, items were already dispatched"

Yeah right…

I said to them:

14:46 "By the time this item arrived, we won't need it anymore.
I've already told you we want to pick up and won't accept shipment.
And you guys just shipped it anyway without any confirmation.
What a bunch of scammers."

^ Well, this is a very bad lesson, don't learn from me

At this stage, I called eBay for help. All eBay said to me was: contact the seller, only they can process the refund
…right…

I sent the seller another one:

15:06 "I demand a refund!
We never wanted the items to be shipped in the first place.
Why did you guys just ship the item anyway?
Did you guys even ask for a confirmation?
We already told you before you shipped the items that your shipping is taking too long and we won't need them by the time they arrive.
Please respond.
Hello?"

Seller said:

15:54 "Scammers ? We did nothing wrong, quite the opposite
Not only our listing clearly states – cash only for pick up but you didn’t even selected pick-ups at check out. If you would, you cannot pay for them.
All purchases are processed and shipped automatically"

I replied (responding to their every sentence):

16:04 "Scammers ? We did nothing wrong, quite the opposite
- Are you guys serious? Before you shipped the item, I told you guys I want to cancel my order if I can't pick the item up!
- I don't need these winches by the time they arrive because the delivery is taking too long! Which part of this did you guys not understand?
Not only our listing clearly states – cash only for pick up but you didn’t even selected pick-ups at check out. If you would, you cannot pay for them.
- We clearly did select Pickup (see attached photo).
- Where in your listing states "cash only for pickup?" Show me.
- Then instead of putting the item on hold, you just ship them anyway?
- I clearly paid via PayPal and chose Pickup didn't I?
All purchases are processed and shipped automatically
- Automatically? So the items just flew from your warehouse to AusPost? Seriously? Come on man.
Please refund me my money!"

I made this order through work computer, which snapshots every second of my session.
I sent them screenshots of evidence that I chose PayPal and Pickup (which they claim is not possible)

Seems like the seller doesn't understand a thing I said to them?

Final message from seller:

16:37 "Yes, correct only you DID not select local pick up. You selected Paypal
And your items were shipped BEFORE you said you want to cancel.
I think this discussion is over."

Which part of it is correct? OMG, I just want to cry

~~All I want is just my money back (well it's my employer's)~~
All I want is just to pickup my item. If I can't pickup my item, I want my money back (well it's my employer's)
I have already opened a PayPal dispute, but I can't escalate it until 31 March.
My client is waiting for me to install these winches on Monday 28 Mar (the winches definitely won't arrive before then)
Which means I have to buy another set of winches that I can pickup from a more reputable seller and do my job.
Which also means the delivered winches won't be of use to me when they arrive.

What do you think?
Is it my fault? Theirs?
Will PayPal side with me when the time comes?
Should I cancel this transaction through my bank instead?
Will this affect my PayPal account reputation?

UPDATE
Screenshot 1 Screenshot 2 Screenshot 3

UPDATE 2
Thanks for everyone's response :)

After one final call to PayPal, eBay, and the bank, my options are:
1. Postpone installation for another day, acknowledge the "goodwill" of the seller, accept the item when it arrives (hopefully)
2. Escalate PayPal dispute, which I can do right now without having to wait 7 days, but PayPal advised me there's a high chance PayPal will side with the seller because eBay Buyer Protection does not cover Pickup (which I wanted so vehemently) even though the seller did ship the item without my confirmation
3. Go to the bank for the dispute - this will take 60-75 days for the transaction to be reviewed and then refunded

Anyone with rational mind would go with option 1…in which I need to prepare myself for my manager's wrath (and maybe client, for breaking the contract)

UPDATE 3 - 24 Mar 10:47
Still in the dark :(
Tracking code still isn't working :(
Not sure if I should get my hopes up and expect even a delivery.
I've bought another set of winches from another seller.
Will return the shipped item if it ever arrives.
Fingers crossed for them to refund my money after I called them scammers X_X

General Discussion

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Comments

- - - Ikitasa on 24/03/2016 - 14:13
      
      +1
      
      @takutox:
      
      No need for name-calling. I'm just stating that your strawman or whatever is flawed as the seller gave NO options to the buyer. That's the WHOLE point.
      
      I think you're the one who loses and is missing the point.
      
      Both not right but communication and options is what I would expect from a reputable seller.
    - takutox on 24/03/2016 - 14:39
      
      -1
      
      @Ikitasa:
      
      Lol, completely ignored the hypothetical and continuing to push your strawman.
      
      Nice forfeit.
    - Ikitasa on 24/03/2016 - 15:06
      
      +1
      
      @takutox:
      
      Ok let's address your 'hypothetical'
      
      Let me give you a hypothetical. Someone buys a $1000 item off you and pays through PayPal, selecting pickup. You'd let them pickup right? Because eBay policy says so
      
      No I wouldn't let them pickup, but I would CONTACT them and offer an alternative/options before sending said $1000 item. Which wasn't done. Boom. For the win.
      
      Oh by the way, can you please advise what your eBay store or name is as if you condone the seller's handling of this purchase, and assume everyone knows about these hidden hints in item descriptions and unwritten eBay rules..that is hardly a store I want to have dealings with!!
    - takutox on 24/03/2016 - 16:25
      
      -4
      
      @Ikitasa:
      
      Lmfao, just answer the question and stop attacking multiple strawmen. Are you willing to let the buyer pick up item or not? If you aren't (or wouldn't put that option in the first place - same thing) you are a hypocrite for buying the item in the first place knowing full well that the seller is at risk (you wouldn't do so yourself).
      
      You lose.
      
      Almost any store with pickup, even 100% feedback will hint at not allowing PayPal for pickups, or ideally refund you or offer alternatives after you buy (unlike this dodgy seller). You're attacking a strawman by implying I agree with the sellers behaviour - merely, I'm explaining what most likely happened. This is irrelevant to the disgusting attitude most display here. Stating that you don't accept PayPal is against policy, so people simply hint at accepting cash. Only the most gullible person would accept PayPal for such a large value item, you yourself state you wouldn't offer pickup so you're a hypocrite for ignoring the OPs faults and solely concentrating on the obviously dodgy seller that everyone thinks is dodge (who cares, you're getting a refund anyway and it might have genuinely already been processed by the warehouse. Leave a neg so your entitled ego feels better and move on). Paying cash makes the playing field at least somewhat even. The exception is click + collect - as it is shipped to the click and collect location and can be used as proof.
      
      I invite anyone else saying the seller should accept PayPal to answer the hypothetical, as this was not necessarily directed at one person. The argument has evolved to whether this should be forced because of policy and the mistakes of the OP, not if a dodgy seller is dodgy.
    - Ikitasa on 24/03/2016 - 19:12
      
      @takutox:
      
      I said No I wouldn't allow pickup end of story.
      
      But I would have the common sense to contact the buyer before sending a $1000 item to an address that hasn't been confirmed with the buyer…as it will only cause me (the seller in this example) more pain in the long run.
      
      And am I the buyer or the seller in this hypothetical?? You seem to have switched it a couple of ways in a couple of sentences. I think you just need to calm down and have a good Easter break…
    - Ikitasa on 24/03/2016 - 19:15
      
      @takutox:
      
      I seriously have no idea what your last rant was on about. You have now changed your view and say the seller is at fault for not giving the buyer alternatives/options which is what we've been saying all along???
    - Ikitasa on 24/03/2016 - 19:16
      
      +3
      
      @takutox:
      
      There is no argument. The facts are the seller shipped an item to a buyer after that buyer chose pickup as the option.
      
      They're the facts. No need for strawmen or anything other men or hypotheticals…just facts.
    - takutox on 26/03/2016 - 13:47
      
      -1
      
      @Ikitasa:
      
      lol at your triple replies to yourself.
      
      first hypothetical = you are attacking a strawman. i never said that shipping an item when the buyer selected pickup was an ideal response. stop putting fkn words into my mouth.
      
      i never changed my view. i always said the seller was in the wrong, but that the buyer was in the wrong too!! (even moreso!) I STICK BY THAT!
      
      did you know, things don't have to be mutually exclusive. i can be against both the seller and the buyer.
      
      all you can do is state worthless platitudes such as 'there is no argument, just facts, you're wrong! calm down!'.
goosegog on 24/03/2016 - 13:26

+2

But March 28th is Easter Monday - a public holiday - so companies aren't working. There's no way the seller could have got it to you for this date. Are you working Easter Monday then?
- brokenglish on 24/03/2016 - 13:33
  
  +1
  
  I am working all day throughout the long weekends :(
  I know they can't have the item delivered on Monday, therefore I chose pickup when purchasing the item, so I can get it faster.
  But the seller, instead of telling me that by using PayPal I am not allowed to pickup and ask me what the next course of action should be, shipped the item without my confirmation.
bbqwer on 24/03/2016 - 15:38

+4

I also sell stuff on ebay. When it comes to cheap product, i do let my buyers pick up and pay by paypal.

But when it comes to above $100 , Always pick up and pay cash. Regardless buyer agree or not. If they dont, i dont let them pick up. This is to avoid scammer abusing paypal system. Believe it or not some people do taking advantage of this.

One thing for sure, most buyers are genuine. My calculation is 1 out of 100 can have dodgy buyers.
- takutox on 24/03/2016 - 17:20
  
  Exactly.. there's no need to take the risk on valuable items if you're a seller. You're just at the mercy of the buyer for the full 180 days. They don't even have to ship your item back. Yet a lot in this thread say seller should allow PayPal for $900 item which is a joke, OP can just hit one button for $900 and item, no risk to him at all. That's just silly..
  
  The seller is also an idiot but buyer is unreasonable for even wanting to do that.
  - Ikitasa on 24/03/2016 - 19:20
    
    +1
    
    I think you have come around to sensible thinking "the seller is also an idiot"
    
    No need to go on ranting and raving…
    - takutox on 26/03/2016 - 11:27
      
      your replies are just circle bait for entitled buyers with no actual sensible content apart from saying the OP is completely excused because the seller is a badman.
      
      two wrongs dont make a right. so yes, i will go on 'raving and ranting' (aka entertaining myself and others).
      
      its a funny thread which is fun to reply to :)
El Grande on 24/03/2016 - 18:31

+3

There are scammers who pick up and then launch a Paypal claim stating they never got the item. We have been burnt by this.

We also don't allow pickup for Paypal orders or if there is a difficult customer we take a photocopy of the Drivers Licence on the Paypal invoice and get the customer to sign good received in full.
- Ikitasa on 24/03/2016 - 19:18
  
  +1
  
  El Grande, if you had a buyer purchase something for pickup and paid using PayPal, what would you do?
  
  Would you just send the item out and say tough luck, or would you CONTACT the buyer advising you don't accept PayPal on pickup purchases and give them an alternative?
  - El Grande on 24/03/2016 - 22:26
    
    +5
    
    We would call the buyer and explain that the Paypal seller protection requires us to give proof that the item was shipped. If you collect the item and launch a claim we will be out of pocket. At this point the customer will either say okay no worries ship it or ask for an alternative. The alternative is we will refund them on Paypal (mark the order as cash on pickup or bank transfer) and they would need to pay at the time of pickup or bank transfer and collect when payment clears. 99% of the time people are understanding and say no worries. The 1% who argue are the ones who are troublemakers. All we can do is offer them a refund.
    
    There is a loophole here and Paypal don't care to fix it. The items we sell run into a few hundred dollars so we would rather miss a sale then fall victims to scam. I am sure the eBay seller is the same as they have to pay another 10% on top of Paypal fees.
    - Ikitasa on 24/03/2016 - 22:58
      
      +2
      
      Exactly. Thank you El Grande for that explanation. That is what I would expect from a reputable seller on eBay. To have communication with the buyer and offer alternatives and options
  - takutox on 26/03/2016 - 11:30
    
    LMFAO @ your strawman hypothetical.
    
    'hey guys if you saw someone carrying a valuable item would you steal the item or not?'
    
    'HA! You wouldn't steal the item! Takutox is wrong. they said stealing was awesome and i proved their point wrong'
    
    nice logical fallacies bro. i simply explained what most likely happened in this case for those interested or confused, i DID NOT condone the actions of the seller whatsoever. stop trying to create an opinion i never asserted and then refuting it as if you are utilising any semblance of logical reasoning.
    - Slippery Fish on 27/03/2016 - 00:32
      
      Your comment makes me think of the old dvd add "you wouldnt steal this" dvd piracy is a crime bs. That was used for YEARS yet was only ever allowed to be used for 1 festival.
      
      End result being they stole it rofl. He sued them afew years ago too.
    - Ikitasa on 28/03/2016 - 01:28
      
      Bit over this thread, but yeah all I'm saying is that this seller should have communicated with buyer before sending out the items
tj101 on 24/03/2016 - 19:19

+4

I use ebay and have no idea how paypal works, nor do I need to. I pay how ad says. I pick up as ad says I can. Now I'd be considered stupid or in trouble? Sounds like the seller is scamming ebay rules.
- Ikitasa on 24/03/2016 - 19:22
  
  +2
  
  According to takutox you would need to read into the hidden hints in the item description and understand the unwritten rules of eBay!!
  - brokenglish on 24/03/2016 - 21:42
    
    +2
    
    ^ I think he is also going to say that you are one of the inconsiderate buyers because you never bothered to learn the how to use ebay and paypal…oh! and the unspoken rules too! that pickup must only be paid by cash! You are the scum for still selecting paypal and pickup that is made available by ebay
JmanNick on 24/03/2016 - 23:05

+5

Takutox I have no idea why you would think most buyers should/would know about the pickup+PayPal scam. I have been selling on eBay for over 10 years and I would have had discussions about that exact scam with a heap of non sellers over the last few years and none of them had a clue. Not because they are stupid (as you seem to insinuate), but because they have no reason to think/worry about the risks to sellers.

As to the OP, sure he may have been a little green and made some bad assumptions but the majority of the blame should be directed towards the seller. As I have no idea why any seller with half a brain would just send an item out that the buyer clearly selected local pickup on (no mater what you may or may not have had listed in your disscription) It's just asking for a whole bunch of headache, as this thread proves. They should have contact the OP and explained the situation and work out a mutually acceptable solution before shipping.
- Ikitasa on 24/03/2016 - 23:43
  
  Exactly the point I've been trying to reiterate for a fair few hours now :)
  
  Your post summarises it up well.
- takutox on 26/03/2016 - 10:10
  
  -1
  
  Your entire point is moot because even when they are fully educated, they STILL refuse to agree that paying through PayPal is unreasonable (so what? ebay allows it attitude). This is why I am calling them selfish and inconsiderate.
  
  And meh, the seller was a douche for sure for shipping the item and shouldn't have done it. That doesn't change my point at all.
tebbybabes on 25/03/2016 - 02:16

+6

This has been a very informative read. I certainly hope it can be resolved satisfactorily, both from the OPs standpoint and the seller.

@takutox - you obviously have very strong feelings regarding this topic but you've come off a bit offensive. You've mentioned that buyers who don't follow these unspoken rules are inconsiderate, have no compassion and have used no logic, ignorant and are the worst. I've been shopping on eBay for years and I never knew all this. I've never tried to pay via PP and then try to pick up an item, but if the option was there, who's to say I would never have taken it? And if I ever did, would that instantly make me a terrible person in your eyes?

You yourself mentioned that most buyers will never know this until they sell and that they should step into the shoes of the seller. If, by your own words, buyers like me would never know, then how did we suddenly become inconsiderate, uncompassionate, illogical and ignorant? That's a terribly unfair call.

Bonsaichop explained the situation very clearly and succinctly and made the same points you made without bandying insulting words.

From your statements, I'm assuming you're a seller on ebay and I would like to wish you well in your selling. However, I would take pains to avoid doing business with you as you seem to have a degree of contempt towards buyers. I know I'm just assuming and I could definitely be wrong regarding your attitude, but just the same, I think I'm free to take my business elsewhere.
- Ikitasa on 25/03/2016 - 09:02
  
  Well said teddybabes. All I was trying to get across to tatutox was that there should have been better communication from the seller. And that most people are unaware of the unwritten rules and hints of item descriptions within eBay.
- takutox on 26/03/2016 - 10:20
  
  -4
  
  Once educated, yes (100% of the people in this thread who continue to say its allowed by eBay policy so they should be able to do it). Terrible people. terrible people who buy and pay through PayPal BEFORE asking questions.
  
  your point is moot because they ARE educated.
  
  i dont have strong feelings, its just text and entertainment, lel. its a funny way to direct a discussion and increases entertainment 10x
  
  no need for ad hominem, you know nothing about me. if someone buys an item and does this, i explain it to them and refund them if required, being as polite as possible. its not their fault. if they spam me with 'scammer', and also expect to be able to pick up an item within 1 day without asking, then they are pure scum. if they are educated on why they shouldnt be doing this and still say its okay to do it, they are even more scum.
  - Ikitasa on 28/03/2016 - 00:55
    
    So that is all I am saying. Whether the buyer was in the right or wrong, the seller should've communicated better - like you yourself said you would do if a buyer did such a thing to you as a seller. I don't know why you just type for the sake of it when you actually agree the seller should have communicated before just sending out the item…round and round and round
Turd on 25/03/2016 - 06:39

+1

Typical paypal marketing making it seem like pay via paypal and pickup us thr best thing in the world.

It is not and it is not safe.

Too many risks involved for the seller

However ebay rules say you must pay via paypal, and again typical big not oaying fare share of tax company will not care nor get away with it.

Too many real scammers out there ruining things
tomsco on 25/03/2016 - 09:40

Can you send the invoice via registered post?
- brokenglish on 25/03/2016 - 12:31
  
  Hmn? I dont get you? ._.
  - tomsco on 25/03/2016 - 15:17
    
    As a seller. To protect yourself, you have to provide a tracking number to ebay/paypal. If someone wants to pick something up, just send to the invoice to them via registered post. That way you have a tracking number.
    - brokenglish on 25/03/2016 - 15:42
      
      I think I am too stupid to understand what you're trying to say here :( I am sorry
      (I mean I know what you are saying, but how is that supposed to relate to me? Why would I need to send them an invoice? or them?)
    - tomsco on 25/03/2016 - 16:40
      
      @brokenglish: Oh, sorry. Was just a general question to sellers in this thread. Not aimed at you.
    - Thrawn on 26/03/2016 - 01:31
      
      If buyer rejects the shipment, the tracking number would list it as item returned
spychiatrist on 25/03/2016 - 11:00

+2

Your screenshot did you in, OP. It's shown in your options, "pay on pickup" yet you still paid with Paypal. Why? Cashrewards? Calling the seller a bunch of scammers? If I were in the sellers shoes, I would think you're the scammer.
- brokenglish on 25/03/2016 - 12:33
  
  "Pay on pickup" is just a method of payment ._. Options didn't say you must pay on pickup if you are picking up.
  - spychiatrist on 25/03/2016 - 12:39
    
    +1
    
    But your intention is to pickup. Why pay via PayPal if pay on pickup is an option?
    - brokenglish on 25/03/2016 - 12:40
      
      Why not? I dont have to bring $897 cash which I dont feel comfortable carrying.
      There are so many stores allowing such option, like Coles and Woolworths Click&Collect, you pay online and collect in store. Why can't I do the same with eBay if such option is available?
    - spychiatrist on 25/03/2016 - 12:41
      
      -8
      
      @brokenglish: I call BS on that, sorry OP.
    - brokenglish on 25/03/2016 - 12:42
      
      @downero: It's cool man
    - tomsco on 25/03/2016 - 15:19
      
      @downero: Call BS on what?
    - brokenglish on 25/03/2016 - 15:34
      
      @tomsco:
      That he does not believe that I dont feel comfortable carrying $897 in cash.
      I am guessing he's never been in a working environment where the company highly prefers cashless transaction.
      It takes a complicated procedure to withdraw cash from the company's bank account.
    - spychiatrist on 25/03/2016 - 16:16
      
      -5
      
      @brokenglish: Your company has a Paypal account? How convenient!
    - tomsco on 25/03/2016 - 16:41
      
      @downero: My company has a paypal account. What's so suspicious about that?
    - brokenglish on 25/03/2016 - 16:53
      
      @tomsco:
      It's BS according to him
    - spychiatrist on 25/03/2016 - 19:36
      
      -6
      
      @brokenglish: Your company has Paypal, so basically you're saying you have access to your company's Paypal email, password and funds! OK.
    - tomsco on 25/03/2016 - 19:39
      
      @downero: how big do you think his company is?
      
      I have access to my company's account that's linked to our main bank account. In fact, I maybe the only one that has the password (admittedly, I do work in the finance dept)
    - spychiatrist on 25/03/2016 - 19:48
      
      -7
      
      @tomsco: I'm just going through OP's statement and not comparing my or anyone else's circumstances with him. What you're saying is irrelevant.
    - tomsco on 25/03/2016 - 21:44
      
      @downero: What?
    - Astro551 on 26/03/2016 - 01:39
      
      @downero: other commenters saying that they have access to their company Paypal accounts is pretty relevant (considering you called BS on him before).
      
      and for the record I also used to have access to my company's Paypal (and it's pretty obvious that you'll get caught if you use to buy a sneaky yacht if that's what you're thinking).
    - takutox on 26/03/2016 - 10:51
      
      Wait,
      
      So you're using your company's eBay account to make this purchase or your own eBay account that is linked to your company's PayPal account? Is what what you're saying? (If not, why mention that the company prefers cashless transactions if it is your cash?)
      
      And there's no big qualm if you were uneducated about it before you selected PayPal (less risk for you, - I get it. Of course you are looking out for yourself if you're a buyer). The fact that you CONTINUE to be inconsiderate AFTER being educated about it with a 'meh' attitude towards the risks sellers are taking (so what? its policy) is what cements your position as an inconsiderate, entitled whinebrah.
realfancyman on 25/03/2016 - 11:15

@brokenglish Have a look at the Listing Details through Purchase History on your account. If you look at the Listing Revision Details, you can see that a change was made to 'Postage Details' on the same day as this forum thread was posted. However if you look at the Listing Details through Purchase History on your account, you can see the listing as it was when you bought it.
- brokenglish on 25/03/2016 - 12:34
  
  I noticed that as well :) Looks like the seller might be or related to an ozbargainer :)
  - realfancyman on 25/03/2016 - 14:58
    
    Yes he must be the one that is down voting all your comments :)
    - brokenglish on 25/03/2016 - 14:58
      
      +1
      
      Hahaha, yes, I think he is going to downvote this one too
      There is no reason to downvote my comments right above this and the two right below, is there .__.
    - spychiatrist on 25/03/2016 - 16:15
      
      -3
      
      @brokenglish: …
  - takutox on 26/03/2016 - 11:47
    
    +1
    
    That was changed 40 minutes after you purchased, and the item description was not altered whatsoever.
    
    The item was shipped 1 hour from time of committing to buy.
    
    The thread was not even made when that change was made (13:01)
    
    Stop with your potato conspiracy theories please. I also especially like how everyone who disagrees with you is secretly 'x'. lel.
Jackymon on 25/03/2016 - 11:23

I only have 1 question. Isn't Monday a public holiday? Are you sure it's going to be delivered that day at all?
- brokenglish on 25/03/2016 - 12:34
  
  You are not reading Jackymon :(
moo on 25/03/2016 - 13:11

Have you posted a feedback on the seller? Every bit helps 😊
- brokenglish on 25/03/2016 - 13:14
  
  Not yet moo, I think it's better until I receive, or for sure that I never receive my item, to leave a feedback.
  I don't want to create additional drama.
  - moo on 25/03/2016 - 13:19
    
    Yea fair call. Hope it gets resolved. It sucks when these sorta things happen.
    - brokenglish on 25/03/2016 - 13:20
      
      Ikr :( Thanks for that :)
adam149 on 25/03/2016 - 15:21

-3

The OP is the problem here. He parted with $900 too easily without asking enough questions. When I've spent money like this on ebay, I would send a message to the seller and establish some sort of relationship. Also I don't think the seller has ever dealt with ridiculous unique unheard of time constraints where "I need it on this day or I don't need it at all"- wtf. The OP is a menace, simple as that.
- brokenglish on 25/03/2016 - 15:39
  
  I agree that I am a menace and that I should have discussed it with the seller prior to the purchase.
  FYI I never firsthand told them about my unique & unheard time constraints.
  I chose to pickup my item.
  But the seller shipped it instead because they don't accept PayPal as method of payment when picking up.
  Without first discussing it with me
  
  This is like, for example, you bought two expensive shirts on promotion.
  You paid by PayPal and chose pickup because you need it urgently (say you need to give these as a present on your friend's bday).
  After you paid, the seller says if you used by PayPal on this promo shirt, you cannot pick it up.
  They shipped the two shirts to your address. Without discussing it with you.
  Now you are a menace as well
- spychiatrist on 25/03/2016 - 16:19
  
  -6
  
  And he is not allowed to do cash transactions because the company has a Paypal account of course
- tomsco on 25/03/2016 - 16:47
  
  The OP bought through a business. The listing gave no express indication he couldn't pick the items up.
  
  Assuming he would be able to pick up the items straight, that's expecting too much, but there's no reason to contact a business prior to purchasing something from their online store in general.
  - takutox on 26/03/2016 - 11:03
    
    wut?
    
    There is 100% reason to contact a business prior to purchasing something from their online store, IF you have crazy terms such as 'must be picked up within one day for use by my business'. the OP only left virtually one god damned day to get the items ready (or duhhh cancel my order and waste your time im entitled buyer duhhh). the seller shouldn't have to deal with your entitled BS.
    
    Anyone who argues otherwise is a joke.
    
    Even if you didn't require it urgently for business reasons, wtf man.
    
    It's like buying off an online retail store and then saying 'pls refund me if you can't get click n collect ready by tomorrow'. Douche move. Just because its an eBay business doesn't mean you can be even bigger of a douche.
    
    inb4 'but the seller was a bad bad man so the OP is excused!' strawman by that guy who is monitoring this thread 24/7 even more than me (and I thought I was replying alot on the 23rd).
    - tomsco on 26/03/2016 - 13:48
      
      Why are you so angry? Why all the name calling?
    - takutox on 26/03/2016 - 13:50
      
      @tomsco:
      
      as expected, the ad hominem replies have begun.
      
      when someone doesn't have a response its always easy to make irrelevant remarks about their character (e.g. WHY YOU MAD BRO?). tends to happen when you don't have a logical response to anything they've said.
    - tomsco on 26/03/2016 - 13:55
      
      @takutox: I'm saying this because you are continuously calling people idiots, douches, scum, etc. that is not called for.
    - takutox on 26/03/2016 - 13:56
      
      @tomsco:
      
      saying things like douche move, and if people do x are scum, and buyers who do x are idiots. these are all common platitudes on OzB as they not directly insulting anyone and they are not even that harsh. they are also not the CRUX of my arguments (such as they are with your latest replies - no content, just attacking my character).
      
      its not even that serious. why you being so politically correct all of a sudden and choosing to ignore the points ive brought up? could it possibly be that gasp you actually have no response?
      
      you just actually said that there is no reason to contact a business beforehand.. lol.. okay man..
    - [Deactivated] on 26/03/2016 - 20:43
      
      @tomsco:
      
      He is saying this for 3 reasons
      
      He probably is, or is closely related to the seller
      
      He probably is a small fry in life and that's why his default response is anger - what else have you got when you're generally powerless
      
      He most definitely has nothing important to do with all this time on his hands
      
      Like the OP has done, skim the useful comments and otherwise move on. Not worth your time
  - takutox on 26/03/2016 - 13:31
    
    Another reason your point is completely irrelevant is that OP also didn't message the buyer with his requirements until one hour after purchase, and only did so because he was messaged by the seller first
    
    12:33 - OP makes purchase
    
    1:28 - OP tells seller he needs it by x or cancel
    
    who takes a fking hour to message something as important as that, you should write it in your checkout statement or message instantly.
    - Ikitasa on 28/03/2016 - 01:07
      
      +2
      
      You still don't get it do you. A seller shouldn't be shipping items off when the buyer specifically chooses pickup…who cares about his unrealistic timeframes…point is he chose pickup…item is shipped without confirming with the buyer. How does that make sense??
      
      It just causes more dramas for the seller and the buyer.
Terra Australis on 25/03/2016 - 16:45

Man up and argue with them at their shop. They're all talk online but will quickly comply when you show up in person.
- Slippery Fish on 27/03/2016 - 00:44
  
  Lol, your gona get punched by a drug lord bikie washing his drug money on eBay.
  
  Edit: this comment is for entertainment value only. EBay charges to many fees to be worth while.
Randxyz123 on 25/03/2016 - 17:01

I've sold several items on eBay before and had people pick them up after they paid via paypal. Yes you can put in the tracking details to prove you shipped it but you can also enter that the buyer picked the item up. Since you spent nearly $1000 I'd want to pay with paypal too. Paying with cash especially for a business purchase would just be annoying.

I'm not sure why you called the seller a scammer that would have just made them angry… I'd have replied with "I'm really unhappy with the fact that the listing said nothing about if you pick up you must pay cash. Since it was a business order I used our business paypal account."

I also have no idea why the seller would just ship it out like that… It seems like such a strange thing to do.

By the way OP today is a public holiday(as I'm sure you know) as is Monday. There's no way you'd get the parts on Tuesday I doubt you'd get them on Wednesday even to be honest….

I'd buy them from somewhere else and negotiate something with them about returns.
- takutox on 26/03/2016 - 11:13
  
  +1
  
  lol, registering that the buyer picked the item up on eBay is as worthless as getting them to pinky promise they won't steal your item and money within 180 days if they ever feel like it. getting them to sign a paper saying they picked it up is as worthless as double pinky promising.
  
  i don't even know what you're arguing.
  
  no sh*t the buyer would rather pay $1000 through PayPal. that is what shipping and tracking no. is for.. but when you require an item within one day, you're not really one to complain that you have to pay cash are you? stop wanting to have your cake and eat it too, the world doesn't need more entitled people.
  - Randxyz123 on 26/03/2016 - 13:03
    
    i don't even know what you're arguing.
    
    I'm saying who gives a sh*t how they paid. They paid for the item the seller would have the $1000 in their paypal account instantly within another day they could transfer it to a offshore bank account, and completely disappear off eBay.
    
    but when you require an item within one day, you're not really one to complain that you have to pay cash are you?
    
    If that is the policy then why don't they put it on the item page? Why didn't the seller just cancel the order and let the OP re-order , select pick up and pay cash? They could have easily done this but it would mean risking loosing a sale.
    
    Instead they do this which just inconveniences the OP, their boss and their client who needed the winches.
    
    YES the OP should have messaged the seller saying they needed the item ASAP and the seller could have said they only accept cash for pickups but that is pretty minor compared to what the seller did.
    - takutox on 26/03/2016 - 13:13
      
      -1
      
      lel at billymadisoneveryoneisdumber.mpg completely irrelevant logical fallacy of extremes scenario
      
      lel at ignoring the crux of my arguments and trying to say i am supporting the seller's actions
      
      lel at thinking the buyer didn't make multiple mistakes, even putting aside the paypal dilemma aside (Which they still refuse to admit is dodgy even after being educated!!!).
      
      lets say the seller didn't 'force-ship' the item, but instead 'force-picked up' the item by telling the buyer to pick the item up as they've already paid on Tuesday. you CANNOT, through ebay policy which some of you just love, buy an item, pay for it, then state unreasonable requirements and ask for a (guaranteed) cancel. you COMMITTED to buy and the seller has a right to make you pick up. whether it was force shipped is MOOT, the buyer would be in the exact same situation if the seller didn't force ship it and told him to come pick it up after the date he needed it. it would be the buyers fault for not communicating beforehand, or even a reasonable timeframe straight after buying - they didn't even message the damn seller after buying (look at the OPs 12:30 timestamp of when he bought it through history, compare it to when he messages the buyer his requirements at 13:28)
      
      ive already explained WHY the seller did what he did (please READ about how big businesses with overseas departments work - the buyer would also seem like a scammer to any reasonable seller due to their little feedback, no communication, aggressive reaction and purchase of three of the expensive item), however i did not say it was a good thing, i merely explained it on the sellers side but am not excusing their silly actions. not to mention the item was shipped ONE HOUR after the buyer committed to buy in which time the buyer COULD HAVE BUT DID NOT COMMUNICATE their requirements, even after purchasing!! check the time stamp of the purchase = the buyer had plenty of time to ask whether the pickup could have been made, but just 'went off driving'
      
      so not only did they not message their requirements before, they did not even message the buyer immediately after like any reasonable buyer would do..
[Deactivated] on 25/03/2016 - 17:49

+3

One thing maybe worth mentioning is that pick up of items doesn't guarantee that they will be available for pickup before a certain date, in some cases items aren't held in stock at pickup locations and are directly shipped from a supplier. If I had a requirement to get something by a certain date and wanted to pick up, I would not order online at all, it's just not reliable.

Both the seller and the buyer need to agree on things like meeting a certain date before the transaction happens.
Aceboy884 on 25/03/2016 - 18:13

There are too many scammers on eBay

We even had a guy who made a purchase and then claim we sent him a empty box

The stupid (profanity) then filed a complaint on eBay and initiated a charge back

Escalated to have it returned and he sent back a blank envelope through registered to try and show it was returned

Fortunately, the post didn't scan his envelope so the tracking never show it was delivered.

Moral of the story, there are a lot of low life's who will do anything to try and rip you off

Because they know how the system works

As a seller, we don't want to take crap with special request. Not worth the hassle
mousie on 25/03/2016 - 21:21

You're missing two of the ps in the classic 5p marketing mix.

Price and place
You get sharp prices on eBay with high volume service. Not high levels of customer service.

A bottle of coke in a luxury hotel is $7. $3 at a clearance pop up store.

Why is that?
- takutox on 26/03/2016 - 11:19
  
  That's not true at all,
  
  In most cases eBay sellers bend over backwards to make the buyer happy in order to avoid a neg feedback - eBay and PayPal themselves do what it takes to make it right for the buyer, almost always ruling in their favour. just because there is one scum seller who ships out item without asking doesn't mean customer service levels on eBay aren't high. It depends on the individual and there are many, many great sellers on there who do what it takes for their 100% feedback.
  
  a bottle of coke in a luxury hotel is $7 because its situated right in your room you have no choice other than to travel outside the hotel, sometimes for long distances to get to another coke. chances are, you are going to get more service from the $3 clearance pop up store than the minibar at the luxury hotel (which will probably even overcharge you because of their dodgy electronic monitoring). paying more =/= better service.
  
  there are many great customer service stores with huge amounts of sales and cheap prices. a few of the stores that eBay promote on their group deals have exemplary and quick CS despite being cheapest in Au and having to deal with alot of customers
  
  the price doesn't necessarily reflect value or level of service, this is why we are ozbargainers.
JimmyF on 25/03/2016 - 21:39

Oh the OP is in for 'fun'….. Looking at the listing, they don't do returns for change of mind!

"We do not accept returns for change of mind or if the item is not suitable for your application. Products have to be returned to us in original packaging with all manuals and accessories."
- brokenglish on 25/03/2016 - 21:46
  
  -1
  
  One of the reasons why I posted it here. I never wanted it to be shipped :(
  That is their own rule, not eBay's nor PayPal's.
  If they can enforce their own rule, we can enforce our own rule: not accepting shipment when we want to pickup.
  
  Products have to be returned to us in original packaging with all manuals and accessories.
  
  This shall be done, I've already advised everyone to not even touch the shipment, reject the delivery when the courier arrives…
  
  HA, very kind of you to read into the small details in the listing…You should spend your Easter long weekend doing something more meaningful ._.
  - takutox on 26/03/2016 - 12:14
    
    That's not their own rule - it is eBay and PayPal's setting that enforces that rule. It is a setting that the seller is allowed to select. Giving change of mind return is completely optional.
    
    If in the future you commit to buy, the seller is allowed to enforce you to buy it anyway. You are not allowed to ask a seller for a requirement that should have been asked before your purchase, and then tell them to 'cancel' if they can't do it. You are also not allowed to submit unreasonable demands as a reason for cancelling such as one day pickup (even if we ignore the whole PayPal dilemma)
    
    you are in your right to not accept shipment when you actually selected pickup, but you are not in the right to cancel your order or ask for refund, unless you fool eBay/PayPal into allowing you to cancel the transaction. you were hypocritically always expecting to cancel the order if pickup wasnt available within a day, going against eBay policy, yet you will easily point your finger at a seller for not following eBay policy. which one is it boy?
  - JimmyF on 26/03/2016 - 19:30
    
    True I should be something more meaningful than listen you to whine about your own mistake. Enjoy returning that, enjoy the hissy fit you'll have.
- takutox on 26/03/2016 - 11:41
  
  +2
  
  This is true - the seller is in the right to force the OP to pick the items up because they already paid through PayPal. It is a binding agreement when you commit to buy, regardless of what the seller actually did.
  
  In fact he could say its not available to pick up until the 29th (despite what he did) and you still should have to pick it up as it is a reasonable timeframe. You shouldn't expect the seller to cancel your order, UNLESS you communicated with them a date beforehand.
  
  Despite what the seller did this is another aspect that shows the OP is entitled as all hell.
  
  So the fact that the seller pulled a dodge and shipped it is moot. the OP is still in the wrong for expecting a buyer to just cancel their order (they're in a legally binding agreement). The end result would have been the same anyway, with the item being picked up after the date. if the item wasn't 'force-shipped', it would still be 'force-pick upped', and there would be absolutely nothing wrong with it. in this case, theres almost no difference because in a perfect world following 'policy' the OP should pick up the items anyway (and resell it and take the loss). the seller is ALLOWED TO FORCE THE SALE ON OP, even if its a late pickup. this is even IF the seller did not 'force-ship' the item.
  
  IF the seller said the item was not available for pickup until Wednesday, for example, the OP would still be in the wrong for expecting a cancel. That is pretty much a change of mind refund/return with no communication beforehand about requirements, and a very unreasonable request to expect pickup by tomorrow without asking.
Spooked on 25/03/2016 - 22:12

+4

Regardless of the fact that Paypal & Pickup is not a good combination from a Sellers POV, the OP purchased the product, selecting Pick Up in the good faith that he could do this. If they didn't want to have that option, it shouldn't be available.

It's like they realised their mistake & quickly marked it as shipped when the Buyer asked to cancel, entering into an argument with the buyer blaming him for their error. The "free shipping" is them trying to cover up.

INSTEAD of just admitting their mistake, fixing it up and letting the buyer pick it up.

A very sucky move if you ask me. Not the type of seller anyone wants to deal with.
- brokenglish on 25/03/2016 - 22:16
  
  +1
  
  We like you already ;)
  - Spooked on 28/03/2016 - 09:22
    
    +1
    
    Thank you :) And it's common sense. I don't know why people started ganging up. Weirdos!
gstfree on 26/03/2016 - 06:37

+3
Your agreement with the seller is "pick up" as you selected in Ebay. If the seller insist to ship out your order, it does not meet your purpose and it breaches original contract. I believe you are entitle to a refund. You have done all reasonable actions to negotiate for a refund, and the seller still refuse your request. So try to be difficult

Lodge a dispute with both Ebay and Paypal on the basis seller did not deliver the agreement (pick up vs ship by post).

lodge another dispute if the item did not arrive by due date.

once item arrived, try to find any discrepencies in discription.

Negative to the transaction.

You as the buyer are 100% correct. Seller can't amend the agreement without your consent.

By the way, why you leave your address for a pick up order?
- ozhunter on 26/03/2016 - 07:25
  
  By the way, why you leave your address for a pick up order?
  
  Seller would have seen the address through Paypal.
  - gstfree on 26/03/2016 - 09:14
    
    I have an address with "Pick up" in all fields in Paypal.

An eBay Seller "Force-Shipped" My Items

Story starts here

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