What Are Your Examples of Misleading Labeling of Services? "A Reserve"? "Deluxe Room"?

I booked some Wiggles tickets (Adelaide) and was interested to note that out of three categories "A Reserve" was literally the lowest grade of seats.

We've seen regulators on the warpath of misleading labeling of products (Nurofen etc) but what about services?

Also noticed with hotels (cough Hilton) that "Deluxe" is the lowest grade of room or you can pay more for "Superior", but I can tell you from experience the rooms are literally exactly the same.

Can you give any more examples?

Comments

  • +52

    The hotel room names annoy me.
    Deluxe, Prestige, Platinum, Diamond, Neodymium, Yttrium, Europium, Gadolinium, Terbium, Dysprosium, Dolmium, Erbium, Thulium, Ytterbium, Presidential Suite.

    Just tell me which one is the cheap one, the good one, the one I clearly can't afford.

    • +24

      I always ask for Thulium or Dysprosium when booking. Saves embarrassment when I get there.

      • +10

        Respectfully disagree: the unobtainium suite.

      • +3

        Just don't accidentally ask for the Ununseptium or it's going to be a very short stay!

    • I think "superior" is generally the cheapo one.

  • +10

    For products, diary farmers "Naturally contain A2 protein" is definitely misleading. I once bought thinking it has A2 but now come to realise its completely different from the real "A2" branded milk.

    • +14

      The Dairy Farmers milk does contain A2 protein. It just also contains A1. A2 branded milk contains only a very small amount, or no A1 protein. But I guess "Not A1 Milk" isn't as nice a brand name.

      • +3

        Heh, I love how they do this.. It's definitely misleading.

      • +5

        you know, I know, we know what diary farmers are trying to do. They're trying to mislead people into thinking they're A2.. just doing a play on words.

        • +6

          Works both ways. A2 milk try to mislead people into thinking only their brand milk contains A2 protein when most, if not all, contain this.

        • +4

          @fattyman:

          Not quite the same as I believe a2 branded milk only contains the a2 protein.
          Not that the a2 protein has been proven to mean anything.

        • +6

          @dinna89:

          I only drink A3 milk. Oh, you haven't heard of it? The marketing team musn't have come up with it yet.

        • +18

          @BartholemewH: I've heard of A3 milk. It's twice the size of A4 milk, right?

        • -3

          @johnno07:

          You got it the wrong way around, as the a size increaes the actual size of the paper decreases.

          All the sizes above a a3 eg a sheet of a4, a5, a6 etc is equivalent to an a3. An a2 is also equal to a3 and a4 all the way up. It's a pretty cool example of the magic number the golden ratio.

        • @ninetyNineCents: If I can decipher what you're saying, A3 = A4 + A5 + A6…. + An + An (You would have to add your last one twice to make it equivalent). Is that what you're saying? If so - yes that's correct. However what I said is definitely not the wrong way around, A3 = 2 * A4. As A2 = 2 * A3. Not my neg, btw.

        • +2

          @dinna89:

          First human trials in 2014 found subjects on a diet of A2 milk reported less abdominal pain, compared to a diet of regular A1 milk.

        • @justmiike: Yes, I thought it had something to do with people and lactose intolerance?

        • @woolfenstein: It will most likely not have any impact. A2 contains the same lactose as A1 does. So no correlation.

    • +12

      I'm with lupiter - what it says is absolutely true. It does contain naturally occurring A2 protein in the milk, along with A1.
      However, there are lots of these types of examples.
      Some milk claim to be 'permeate free' when none of their competition have permeate either.
      Other staple product claim 'hormone free' when hormones haven't been present in these foodstuffs for years…

      • +10

        Yep. It's not normally misleading you about their product, but about other products. You see "LEAD FREE" on breakfast cereal and you start giving everything else in the isle side-eye because… who is putting lead in it then?!?

        • +5

          I prefer a light breakfast.

        • edit: how to delete? I've realised someone else already posted the xkcd I wanted to share

          https://www.xkcd.com/641/

      • Asbestos free as well! https://xkcd.com/641/

      • It's a marketing ploy.

    • I much prefer A3 milk, A1/A2 is so noughties..

      • +2

        A3 is a bit too big, I prefer A4 milk, it's easier to fold up and pop onto the weetbix.

        • +1

          I tried to get A4 milk, but the supermarket fridge only had US LETTER and wouldn't let me open the fridge door.

    • +1

      Deffo agree @Thenarrator. It's completely disengenuous how they do that, with the "A2 Protein" part in bold.

      It's very apparent to anyone with a brain that they're deliberately misleading consumers, but they've gotten away with it for years now. I wouldn't want their karma, I've heard of plenty of people getting sick drinking the wrong stuff.

      • Thats why theres a lawsuit going on between A2 and dairy farmers

        • +2

          Yep, A2 are suing for damages. I hope they win because it's immensely misleading to consumers. It's as shady as hell .

        • @sparkles: to be fair their claims are also misleading, as there's evidence to suggest that barely any of the population have fewer side effects from ingesting solely A2 protein.

        • @Joxer: Exactly. All sorts of spurious claims are made about a2 milk. Prevents Schizophrenia, autism, etc etc…

        • @Joxer: few years back, A2 got fined real heavy for making false claims as what you said. Their share price almost reached 0. Since then, they were very careful in how they are wording their brand. So i guess what theyre saying now, i can take it with a grain of salt to be at least somewhat true IMO.

        • @Thenarrator: except I have a bottle right here and it has exactly zero claims, even the old "this MAY benefit you…" claims are non existent.

          So really, it seems they are admitting there is no evidence to support their old claims.

    • Just wondering, why do you care whether it has A1 or A2 protein? Does A2 give you some sort of placebo effect?

      • -1

        You can decide for yourself. Summary from http://articles.mercola.com/sites/articles/archive/2009/07/0…

        "Major protein in cow’s milk is casein, called beta-casein.

        In A2 cows the beta-casein contains an amino acid called proline.

        In A1 cows the proline has mutated into an amino acid called histidine.

        The beta-casein also contains an amino acid called BCM-7, which is linked to negative health effects.

        The proline that exists in A2 cows has a strong bond to BCM-7, which helps keep it out of the cows’ milk.

        The histidine in A1 cows, however, has a weak hold on BCM-7, which allows it to get into the milk, and also into the people who drink the milk.

        So the theory goes that by drinking milk from A1 cows, you’re exposed to BCM-7, which has been linked to:

        • Neurological impairment, including autistic and schizophrenic changes
        • Type 1 diabetes
        • An impaired immune response
        • Autoimmune disease
        • Heart disease

        As noted, A1 milk is common in the United States, New Zealand, Australia, and Europe, so it will take a major overhauling of the dairy industry and a revolution of sorts to overtake their corporate interests to convert herds to produce A2 milk (a move that is actually very simple and requires just a simple test of beta-casein to do)."

        So, to me, why risk drinking A1 milk for further research to prove the above is sufficient enough? Many people have reported health benefits. But it's up to you, we're all old enough to make our own decisions in life.

        • +2

          You forgot to quote the part from that very article that mentions that there is not enough evidence that this was indeed true, and that only interesting hypothesis was the outcome.

          Furthermore the sources are independently published books by the authors, and not peer reviewed scientific normal articles. If you intended to even hand in an essay for high school with sources like this, you would likely lose marks for inadequate sourcing.

        • -2

          @holisticboy: But this wasn't an essay and I wrote below when there's enough research to prove otherwise.

          I was addressing the differences, didn't want to copy and paste the entire article, people can click and find information that's relevant to what they want to know.

        • +1

          @justmiike: there could be just as much risk, if not more, by avoiding one or the other. We simply don't know either way. Since there is no evidence either way, people are free to make their choice, but why even bother looking for research at that point. Sounds like a decision already made, and the article just makes it feel easier to accept, as opposed to "is this safe?", and then getting a qualified answer.

        • I know you're probably too deep in the rabbit hole with this bullshit, but if you actually think the article you linked is credible in anyway, you are lost son.

          If it isn't proven with conclusive, peer-reviewed, repeatable scientific evidence, don't believe it.

        • @TeanaciousTom: How is it not credible? Did you actually read the article? Where does it say in the article that it is true? Just wow. It's a theory and many people have swapped and noticed huge benefits. First trial in 2014 showed people had less abdominal pain. I get no bloating when drinking A2 compared to A1.

          That's fine, you're free to believe whatever you like. Let's all wait for scientific evidence. Believe what you like, but throwing words like 'bullshit' is not wise when it's proven true.

          Oh by the way, is this bullshit too? http://www.sciencewa.net.au/topics/agriculture/item/1399-a1-…

          More bullshit: https://authoritynutrition.com/a1-vs-a2-milk/

          And the bullshit continues with scientists: https://keithwoodford.wordpress.com/2010/02/20/russian-break…

          Keep going on and on and on… Google the hell out of it.

        • @justmiike: >Oh by the way, is this bullshit too?

          Actually, yes it is.
          "A2 Dairy Australia is providing the funding and milk for the research."

          This world is plagued by bullshit studies funded by (profanity) wanting to push their agenda to make money. Screw your head on a bit tighter and don't believe everything you read.

        • @TeanaciousTom: Someone has to provide the funding. A1 companies won't. Think profits.

          All I'm saying is, I have noticed the benefits and the protein has been linked to disease. I don't believe it's a scam, and will be proven in time, like parabens.

          I don't believe everything I read (and you're right, there is a lot of crap studies), but I believe this might well prove to be correct. But until then, we can sit on different sides of the fence.

    • Yep, not necessarily misleading as it's true, but it's obvious they're trying to piggyback off A2 success. Was it designed to deceive? Could be a form of misleading someone as we might not read the words correctly or apply the meaning the same.

      • that answer is for the court to decide moving forward

  • +17

    99% fat free foods

    99% fat free yoghurt — good for you right? But it has as much sugar as chocolate pudding. Might as well eat the chocolate pudding.

    • but chocolate pudding has higher fat content than yoghurt?

      • +7

        Not if you get the fat free chocolate pudding… then it is win - win…

        • but there are 99% sugar free yoghurts

        • @Thenarrator:
          Made with coconut milk? Last I checked all dairy milk has some sugar (around 5%), I haven't seen any manufacture try to remove sugar, more like add more sugar.

        • @boomramada:

          Milk contains a type of sugar, lactose

          ‎C12H22O11

          Some people cannot digest it though.

        • @scrimshaw: You been technical here but what I was referring to sugar in general there is no such a thing as 99% sugar free yogurt. There are no added sugar version, if anyone find a Sugar free (any type of sugar) please do let me know which brand it is.

        • @boomramada:

          no such a thing as 99% sugar free yogurt

          of course not. It goes against advertising laws to claim that even plain yoghurt (made from ordinary cow milk) is sugar free, because it already contains natural sugars. The sugar is required to make yoghurt as it is an energy source for the culture. If there were no sugars, they'd be no probiotic culture, and you wouldn't have yoghurt. You'd have something else that's inedible..

          The best you can do is say 'No added sugar' without running afoul of food labelling legislation.

          Therefore as the legislation stands, a food manufacturer can never, ever label some dairy products as 100% No Sugar. Unless you find a yoghurt that was made by some other non-sugar product (i.e it's not even dairy anymore), you'd probably never find a no-sugar yoghurt.

    • Define the term "fat". Is it lipids, oil, triglycerides, or adipose

      Is

      99% of the containers "fat free"?

      99% of what you consume does not become "fat"

      -99% of the volume/mass "fat free"? - even then does the last 1% contain all the fat by volume/mass that it is not even yoghurt (1% yoghurt-free fat).

      Don't milk solids contain fat anyway?

      If they want to be non-specific they might as well say nothing at all.

      • +1

        "99% of what you consume does not become "fat""

        Umm, I think only water could make that claim…

  • +3

    Food/drink sizes that go Large/XLarge/Giant or silly fancy words are annoying. Especially when you can't find the actual drink volume listed anywhere.

    Most products labeled "special", "deluxe", "exclusive" in the supermarkets are anything but.

    • +1

      Weird sizing (small = 1 litre)

      Soft drink at the movies
      Starbucks
      Frozen coke at petrol stations

    • Special K

  • +15

    Credit card names are serious offenders :|

    Platinum, Prestige, Diamond, Gold … blah

    • +15

      Funny that there's no Copper, Wood, bronze, unobtanium or uranium level Credit cards.

      • +9

        I want an Unobtanium Amex

      • +3

        Adamantium?

        • +37

          Credit Card application was denied

          Reason

          You require more minerals.

        • +1

          @scrimshaw:

          Vespene Gas

          Does it come with built in scratch to sniff?

      • +1

        unobtanium

        I see what you did there even if nobody else did.

        • +2

          That term had been around way before Avatar, especially in the cycling world, as as sarcastic reason for the price of an expensive component.

        • @kiitos: Oakley actually use the term for the rubber compound they use on glasses ear- and nosepieces.

        • +1

          @kiitos:

          Scrimshaw and the Avatar movie used specific spelling - Unobtanium.

          I think you're confusing it with the more 'common' usage of Unobtainium which has an extra "i".

        • +4

          @bengal tiger:
          Aluminium=aluminum
          Unobtainium=unobtanium
          QED

        • @bengal tiger:

          I'll have to disagree with you there - here's a mountain bike reference page from 1999: http://world.std.com/~Jimf/biking/slang.html that uses the no-i spelling, which to me makes sense, as it's closer to "titanium".

  • +10

    Tyres - GUARANTEED TO LAST up to 195000 KM.
    "up to' is in tiny font.

    • +7

      Oh yeah. Tiny "up to" print on anything. "up to" 20% more value! "up to" 70% off! Lasts "up to" twice as long!

    • +20
      I can last upto 1 HOUR* in the bedroom, any ladies out there want to test this claim can message me ;)
      • 1 hour consist of any time that is spent talking, taking clothes off, having a shower, getting into the mood, making out and any other activities that might be associated with love making. No refund and all purchases are final.
      • +6
        • Also taking out the recycling if it's bin night because, let's face it, I'm going to fall asleep straight after
      • Best Effort and Fair Use Policies Apply

  • +5

    Ive got the flu and went to buy some night and day cold and flu tablets.

    Came back with some brand called Nyal which cost $11 and no where on the front of the pack does it claim that it is a natural remedy consisting of garlic, horseradish and liquorice amongst other things with no active ingredients.

    What a waste of money and appears that they are trying to pass their product off as a legitimate medicine.

    • -2

      That's because garlic, horseradish and liquorice actually DO fix cold and flu. Try the real thing.

      • -5

        Oh OK, we cured the common cold 5000 years ago then.

        • +10

          There's a difference between treating and curing…

        • +4

          @callum9999: And what category does "fix" fall under?

        • @TeanaciousTom: Can be either, it was blatantly obvious from context it was treat in this case.

    • +2

      Australian melatonin is like that too; it's completely homeopathic, and contains no real melatonin, because you need a prescription in Australia for it for some unfathomable reason. When I lived in the US it was recommended to me in lieu of sleeping pills, to help me fall asleep and it worked like a charm. Came back, bought something labeled melatonin here and was wondering why it was doing sweet FA, and I saw the tiny font saying 'homeopathic remedy' on the bottle and I was like 'wait, what?' and yeah, they can get away with it because it contains some of the enzyme, or some bull.

      That said, you're better off just getting a NSAID for cold and flu because any of those will reduce your fever. Codral etc are still NSAIDs; they're usually just paracetemol/codeine. Getting something labelled 'cold and flu' is the problem, because once they make it something like, 'flu remedy!' they can put whatever in it.

      That said, don't knock the licorice too bad. When I traveled Japan, had a friend tell me about how licorice is popular over there, said it was a natural anti-viral and how great it was for staving off sickness. Well, turns out she was kind of right— some studies do show a correlation between glycyrrhizic acid (http://www.ncbi.nlm.nih.gov/pubmed/1646687) and cold sore inhibition (and some other types of viruses). Take it with a grain of salt— but whenever I feel a bit under the weather or before an cold sore outbreak I take it. I get the full stuff from the US, though, not the cold flu remedy stuff. I don't take it too often, because it can increase blood pressure. It's probably a placebo effect at work here, but I do seldom get the flu, and I did notice it minimizing my cold sores —but to really quash a cold sore I also need to take zinc with it, or it's not as effective, so make of that what you will. So you know, don't feel too bad about your $11 purchase.

    • I'm pretty sure somewhere on the package it will say may assist, which is what these ingredients will or might do.

    • When they started the Sudafed, etc. "PE" (does not any pseudoephedrine) - and forgot to make it widely known that phenylephrine has reduced efficacy compared to pseudoephedrine.

  • +16

    Egg sizes

    Where Large is really tiniest.

    • +2

      Large is only the smallest now because no one no longer sells Medium or Small.

      • there are some brands smaller - saw some organic free range at coles the other day that were way smaller in size than the normal Large.

      • +2

        That's because chickens don't lay medium or small eggs any more

    • -1

      Define the originating species of eggs.

      You might be talking about "large quail eggs"

      That is misleading.

  • +4

    I love it when something advertises as "Free" and you see the shipping cost $20 or almost as much as the items would have cost in the first place.

    And also upsized large Maccas meals when the burger is still the same size as the regular meal. When I say I want upsize I literally want the burgers, fries and coke to be gigantic.

    • +2

      Upsizing a burger would actually cost Maccas more than a few cents unlike fries and post mix drinks. Kinda defeats the point of upsizing from their POV.

    • +4

      Surely no one is buying a large Maccas meal thinking the burger is bigger… right?

      • -7

        When you buy a large pizza, do you expect the size of the base to be larger but same amount of topping as a regular or more toppings on a regular base? Obviously you expect a large bread base with more toppings for that size. Just up sizing one aspect of the meal is false advertising.

        • +2

          I didn't realise Maccas sold pizza.. oh wait they don't, so your comment makes no sense; when you buy a large "pizza" you are expecting a pizza that's larger than, say a small. At Maccas they sell you a large "meal". The meal is larger, it's just that the main portion of said meal never changes size.

        • -2

          @gokhanh:

          Never heard of the McPizza? I don't think I'll be happy with an "upsized large" McPizza meal with the same small pizza but a larger portion of soft drink or side. Thank god they pulled it off the shelve in the US so we never got this here.

      • i do.. or did at least

  • +40

    NBN. Lol.

    • Lol.

    • No Comments.. Just Lol…and lots of Lol….

    • lol, what's wrong with it?

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