Car Rental Company Says I Did Damage to Their Car after 3 Days of Returning It
Last edited 18/07/2017 - 14:17 by 1 other user
Hi all, I desperately need advise from the OzBargain community please.
I rented car from a rental company for a few days last week which I returned last Friday without any damage to the car.
Today (Monday) just before midday I got a phone call from the rental company to say there was a chip on the windshield screen. So I went to look at it and there was a chip, a small chip. The problem is the chip didn't occur while the car was in my possession nor do I remember seeing it when I picked it up. The chip is quite noticeable and I would have seen it if it was there already. I believe it had happened after I dropped it off. Upon handing the car keys to the reception lady, she never came out to check the car and inspect for any damages. She simply said "any damage to report?" I responded saying no, she then said I am good to go.
The next day Saturday I was driving past where the rental car company is, noticed the car still parked where I left it the previous day. Thus anything could have happened in that time frame. According the company an employee had moved the car to a secure area sometime between Friday and Monday and they only noticed the chip today when they were washing the car which I thought was a bit fishy.
I would like to know where I stand and what I can do. Has anyone been in this situation? if so what was the outcome? if they get their way it would cost me $300 to have the windshield replaced.
FYI I have already contacted Consumer Affairs and was advised to first make a written complaint to the company itself then to Consumer Affairs.
UPDATE: just got off the phone from the manager from the rental company (Avis) who said that they are not perusing the case as she believes I am telling the truth and I am a loyal customer (which is I thought was bs because I have never rented a car from them before). She also added and said "just make sure you take out insurance cover next time you rent a car with us". Hence why they are hassling me. My wife said to me last night they are doing this because we chose not to pay extra for insurance and I hate to say it but she was right!
Thank you to everyone who have helped and supported.