I was recently offered an opportunity to change to NBN and with Optus i was offered a reasonable price that included access to EPL which was a bonus for me. When discussing with the optus salesperson on live chat i asked the question…. "will i get better speeds than my current ADSL?" The answer was a yes, so i cheerfully signed to a 2 year plan.
The last night of my ADSL contract i was getting around 14Mbs download speeds…. the next morning my NBN connection happened and i was getting speeds below 1mbs, reaching an ultimate low of .21mbs in the evening.
I spoke to Optus who told me that it was due to "congestion" and i could expect it to be that way for at least 2-3 months.
I have since been in discussion with optus to try and rectify, they say nothing can be done to improve speed and that i cannot roll back to ADSL because "rules".
Negotiations have been had and Optus are offering to knock $20 (25%) per month off my account (for a maximum of 6 months) or to let me out of my contract.
The problems i have are…
$20 doesnt seem enough considering they have lied to me and are providing less than 1/25th of the service they sold me.
If i go back to my previous supplier it costs $120 to go back to the plan i had previously (month to month Telstra) plus $89 fee, i think its fair that Optus should cover my out of pockets for this?
Do you think $20 is fair
Do you think them paying my costs for leaving is fair?
Cheers
Edit/Update……
Thanks everyone who has commented, I have been dealing with level 3 at optus and they were the ones to offer $20
I have since contacted TIO and left it with them for now.
I assume you have FTTN. If = true, you cannot go back to ADSL and must stay on the NBN network.
to quote somebody on WP:
There is no way to have FTTN (VDSL2) and to have a ADSL connection, since the jumpering of your phoneline at the pillar is no longer to the exchange but to the node and part of the "NBN Network".
If you are on FTTP (fiber to the premise) then your copper is likely still connected, and you should be able to go back to ADSL.
In any case, what you could do is say no to Yes Optus and have them let you out of the contract, and then find a tightass provider (one cheaper than Telstra and Optus), and then sign up to a basic 12mbps plan without contract.
For example, Amaysim is offering $40 a month, 12/1 speeds, no data limits, and no setup fees, without contract. They won't give you a modem so you'll have to reuse yours, so this is very much a tight-arse plan. Even if the speeds don't work out every well with Amaysim (and you still experience congestion), at the very least you aren't overpaying and you can leave at any time.
This would mean minimizing the cost you pay but also giving you the flexibility of later picking a better provider or plan in the future.