Ordered item from eBay, allegedly delivered?!?

Lbr1ttle on 23/08/2017 - 11:20
Last edited 23/08/2017 - 15:03

I ordered a pair of Shure SE215 earphones about 2 months ago. When i contacted the seller and told him that i hadn't received the item he sent another, but yet that one hasn't arrived either. I don't know what to do! I've even opened a PayPal dispute, but that was closed as the seller provided a tracking number.

Any suggestions?

EDIT: This is my first post, and was not accustomed to giving all the details.

Courier: Auspost
Seller: phonix_fire

Note: The seller says signature was obtained!!! and the weirdest part is that i have previously bought the same pair of earphones from this seller and they arrived fine!

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Comments

  • oscargamer on 23/08/2017 - 11:30
    +1

    who was the courier?
    was a signature obtained?

    • br1ttle on 23/08/2017 - 15:05

      Updated the original question.
      Courier: Auspost
      And oddly enough a signature WAS obtained 😵

      • Dave Id on 23/08/2017 - 16:29
        +1

        Prolly down your Post Office.

  • sween64 on 23/08/2017 - 12:16
    +5

    What does the tracking number say? Who signed for it? Did the seller give you the correct tracking number?

    • JimmyF on 23/08/2017 - 12:45
      +3

      Yes OP what does the tracking number say, was it even one coming to this country?

      The fact they sent 'two' without blinking, smells a bit of a scam!

  • Dave Id on 23/08/2017 - 12:19
    +1

    Sic the Financial Ombudsman Service on PayPal.

  • Caped Baldy on 23/08/2017 - 14:15
    +1

    Check the delivery address of the tracking number with the courier/Auspost.
    Second, if your paypal is linked with a bank account consider a chargeback via the bank (this may piss off paypal).

    • br1ttle on 23/08/2017 - 15:25

      How can i ask for a chargeback?

      • Caped Baldy on 23/08/2017 - 15:28
        +1

        Give your bank a call and tell them the situation, they may or may not have it.
        I'm with ING and I have to fill out a form and send it back to them.

  • bobbified on 23/08/2017 - 15:13

    The seller says signature was obtained!!!

    A few others have asked you what the tracking says but you've just mentioned a couple of times that the seller has said that a signature was obtained.

    Did you look up the tracking number yourself? I wouldn't take the seller's word as gospel.

    Also, is it possible that someone at home signed for it and you didn't know? If that's happened, you might even recognise the signature.

    • br1ttle on 23/08/2017 - 15:24

      I have looked up the tracking number on Ausposts website. There the tracking says the item was delivered to my address. As for the signature, i don't know how to find it

      • bobbified on 23/08/2017 - 15:37

        If it actually says that the package was delivered to your address, well….

        Something was definitely delivered to your address! Even if it was an empty box, it's still something.

        Have you asked around in your house whether there was a package?

        • br1ttle on 23/08/2017 - 16:07

          Yes i have! This really is unusual… And nobody was home on that day. We're all at work/school

        • bobbified on 23/08/2017 - 16:24
          +1

          @br1ttle:

          That sounds really strange.

          You could perhaps try to ask Australia Post for the proof of delivery that shows the signature (although I think that may only be available for Registered Post services).

          Have a look next door to see if your neighbours have new earphones! haha

        • br1ttle on 23/08/2017 - 16:37
          +1

          @bobbified: haha thanks for all your help i think I'll call Auspost and have them look into this.

  • Hunnypooh on 24/08/2017 - 22:12
    +1

    If you have not called AUSPOST yet, here's what you can do.

    1. Put in the tracking number into the AUSPOST website tracking service
      https://m.auspost.com.au/view/tracking

    2. Head into your local PO and get them to check the tracking for you. There is a new service called PARCEL LOCATOR which can show you every tracking details and also who signed for the item and their signature.

    3. If all else fails, call AUSPOST at 13 13 18.

    p.s. there seems to be an increase in thefts in packages around and sometimes the lack of an id check prior to releasing a package.

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