Guys, As some of you might know that I represent Shopmonk on OZB and sometimes try and help users to check their order status.
One of the OZB users has sent me this PM to check his order, I am not sure if I should help him or not. Suggestions?
https://1drv.ms/i/s!Ap-MCiMxSGT7o0ZSAssQRURMFm2Z
The order was placed on 5 Sep 2017 8:38:40 pm (Tuesday Night)
Funny thing is his own location says Japan/China.
He's got a fair complaint. Why is it taking you so long to shit in a box and send it to him? I could have prepared six such orders by now.
He never sent any messages to customer care to check his order status + Our website says delivery is between 14-21 days.
Relax, I was making a fecal joke.
STRAYA
While I kind of agree they have a point, its been a week and the item hasn't shipped.
But I disagree with what/how they said/asked it. Personally, cancel the order, and refund in full.
You don't need that kind of customer.
I kind of agree they have a point, its been a week and the item hasn't shipped.
So what? The ETA is for 14 - 21 days.
2-3 weeks just to ship a product is pretty darn crap in my books.
Its clearly stated on the ops website. If its too slow then order from somewhere else. It is your choice. I have seen nothing but positive reviews for shopmunk. Great deals too.
cancel his order
and don't bother with the refund
part of me wants this to happen to see their priceless reaction.
Name and shame please
Trying to add this to poll.
Edit- Can't seem to add anymore options.
Cant change after poll posted.
I face-palmed
It's pretty shitty, but it goes with the business. Can't get too emotional or caught up on the customer service side of things. Just offer to cancel/refund his order and watch him/her submit and continue waiting.
Coming up on Home & Away…
don't wanna be too accustory, but it could be eneloop. looking at the screenshot, there looks to be a 'p' at the end of the name and 'l' in the middle. 'e' and 'o' on either side of the 'l' would match perfectly too.
Actually it is eneloop because shopmonk mentioned the location of the user is japan/china which is what it states on his profile
Funny thing is his own location says Japan/China.
https://files.ozbargain.com.au/upload/42072/52104/capture_20…
Looks like you're right. What a POS.
Hath sullied the name of eneloops if true!
Nice detective work.
Excellent work Sherlock :)
He gave no order details & used a very offensive insulting manner, … Just ignore it.
I would say he is located in Aust as well, not Japan.
On the other hand if he has enquired re his order status several times and received no response then all the abuse under the sun is deserved. 7 day with no advice from the seller is not on.
To be fair he was most likely wasted as f!@k when he posted it, so the abuse is somewhat understandable but the racism aspect is way out of line imo.
who gets wasted at 3.40pm in the afternoon
Looking at a few of his posts under what others think may be his alternate name he has a habit of doing it..
" go get a rub and tug with the winnings go home sleep"
"Lady owner = BMW X5 driver who shags her husband's best mate"
Report to the mods and block him ( can you block members individually?)
They haven't even given you details to work with anyway, apart from the abuse.
I couldn't find an option to report to mods.
Judging by the profile pic the person is.. me.. hory shito
Could be, isn't Sydney almost a suburb of China now? 😀
Is he saying you're Asian because you are a shopmonk?
Do you guys sell eneloops by any chance?
One of the OZB users has sent me this PM to check his order, I am not sure if I should help him or not. Suggestions?
https://1drv.ms/i/s!Ap-MCiMxSGT7o0ZSAssQRURMFm2Z
how rude.
if this was us then we would send a polite message back saying that the item is currently out of stock and that may take months for a shipment. we would issue a refund asap and cease all communications with this customer/member.
So option no 3?
already voted #3.
Do you have his order details? From that message you would have nothing.
If you do have the details…. then email him "yesterday" explaining the delay. Dead simple customer service.
So many online dealers just ignore customer enquiries… he may have already enquired several times and got no reply. This happens a lot.
That kind of language is completely unacceptable.
The user who sent the message should be placed in the penalty box, it's not right to send abusive messages.
The moderators will deal with this issue via Shopmonk's TWAM, and further discussions in this thread is not necessary. Thread closed.
Report the person to the mods. That kind of language is unacceptable on so many levels.