I purchased one of the $30 (promo $10) Optus mobile broadband starter kits online (Optus web site).
Problem was I could not activate the sim card. I contacted online support and they failed to activate. Told me to go into an Optus store and ask them to activate. They failed.
They gave me a $2 sim and said to contact online chat and they would transfer the credit from the starter kit to the $2 sim card.
Online chat confirmed that several of the starter kits purchased online were faulty.
She could not transfer the credit (the data), I then asked for a refund. She could not do that.
She then told me to sign up for a postpaid mobile broadband service, they would waive the first month and then I could cancel?
I have decided to walk away from the $10 as this is taking too much time.
She also said that by giving me a free $30 month they would take a $30 hit?
I should have asked if her name was Mrs Optus.